Dear Jorge, First and foremost, thank you for taking the time to provide detailed feedback about our platform. We're pleased to hear that you find our software easy to set up, implement, and use. It's been our aim to ensure our platform is tailored to the specific needs of Clinical Research Sites, ensuring compliance and covering all essential functionalities from eSource and eReg to finance and recruitment. Your acknowledgment of this effort means a lot to us. Regarding your feedback on visual aspects, we value your insights. I'm excited to share that we have made improvements to our visual reports and have refined the color schemes across our modules. We believe these enhancements will provide a more visually attractive user experience, and we're confident you'll appreciate the updates. Your feedback is invaluable in guiding our continuous improvement, and we're committed to delivering an exceptional user experience. Please don't hesitate to share any further insights or suggestions with us. Thank you for being a part of our journey, and we look forward to continuing to serve and support your needs. Warm regards, eClinPro Team

Replied August 2023

Dear Cindy, Thank you for sharing such a positive review of our platform. We're truly elated to hear about your smooth start-up experience and the ease of navigation you've found in setting up studies. It's especially rewarding for us to know that CRAs appreciate the user-friendliness of the system, and the convenience it offers for remote monitoring. Your kind words about our support team are deeply appreciated. We pride ourselves on being receptive to our users, and your feedback reaffirms our commitment to continuously improve. Your suggestions and insights are not just welcome, but vital in our ongoing mission to offer the best possible service. Thank you for choosing our platform and for your continued trust. We look forward to serving you even better in the future! Warm regards, eClinPro Team

Replied August 2023

Hi Zulma, We really appreciate your review. We take our customers feedback really seriously. We have done a lot of improvements based on our customers feedback including yours :) Please send me an email to review all this new features. Regards

Replied August 2023

Dear Monica, Thank you so much for sharing your positive experience with eClinPro. We pride ourselves on our flexibility and our commitment to listening to our users. It's heartening to hear that our efforts to adapt and implement user suggestions are making a difference for you. We will continue to strive for excellence and to make our platform even more user-friendly. Thank you for choosing and trusting eClinPro! Warm regards, eClinPro Team

Replied August 2023

Dear Vania, We're delighted that our customer service stands out positively for you. We understand the challenges posed by geographical distances but rest assured, we are always dedicated to ensuring prompt and efficient service regardless of location. Thank you for choosing eClinPro. We're here to support and adapt to your needs every step of the way. Warm regards, eClinPro Team.

Replied August 2023

Dear Stephanie, Your words truly warmed our hearts. Thank you for taking the time to share your experience with our software and team. We're pleased to hear that you find our platform intuitive and that our direct communication lines have been beneficial for you. One of our core beliefs is that direct feedback from users like you is paramount for continuous improvement. It's truly rewarding to know that our responsiveness and commitment to real-time solutions have resonated so positively with you. Your satisfaction and the efficient functionality of our software are of utmost importance to us. We'll always strive to maintain this level of responsiveness and efficiency, ensuring your needs are addressed promptly. Thank you for your trust and for being an integral part of our journey towards creating a better, more adaptive platform. Warm regards, eClinPro Team

Replied August 2023

Dear Linda, Thank you for sharing your feedback with us. We're glad to hear that our platform has streamlined your processes, especially with regard to appointment visits, the regulatory binder, and document management. It's our aim to provide tools that enhance organization and reduce the need for physical binders, benefiting the entire team. Regarding the scheduling issue you've mentioned, we understand the importance of accurate timing for patient visits. It's concerning to hear about potential deviations and the need to revert to paper sources due to our system's scheduling. We take this feedback seriously and will work with our technical team to investigate and address the concern. We're committed to improving and ensuring our platform fully aligns with your needs. Please feel free to share more details with our support team, so we can assist further and ensure a more seamless experience for you moving forward. Thank you for your trust and patience. Warm regards, eClinPro Team

Replied August 2023

Dear Omar, We're truly honored by your feedback. Thank you for taking the time to share your positive experience with our platform. It's heartening to hear that you find our system user-friendly and appreciate its comprehensiveness. We've always strived to develop a versatile solution that caters to the diverse needs of clinical trial operations, from invoicing to recruitment and database management. Your acknowledgment reinforces our commitment to offering an integrated platform that serves multiple departments effectively. Your satisfaction and feedback are paramount to our continued growth and refinement. Should you have any more insights or need assistance in the future, please feel free to reach out. Thank you for trusting us with your clinical trial operations. We're here to support you every step of the way. Warm regards, eClinPro Team

Replied August 2023

Hi Doris, We really appreciate your review. We take our customers feedback seriously. We have done a lot of improvements based on our customers feedback including yours :) Please send me an email to review all the new features. Regards

Replied August 2023

Hi Chase, I really appreciate your feedback and I promise the eConcent in coming soon :) Best,

Replied April 2023

Dear Savannah, Thank you for sharing your feedback with us. Firstly, we're pleased to hear that you find eClinPro easy to use and that it serves your informational needs well. We aim to keep our platform user-friendly and effective for all our users. However, we regret to hear about the speed issues you've experienced. eClinPro is designed to accommodate thousands of users simultaneously. If you're experiencing lags or freezing issues, it might be helpful to check your internet connection. Nonetheless, we value your feedback and will ensure our technical team looks into this. In the meantime, please don't hesitate to reach out if you need any assistance or have further insights to share. Thank you for choosing eClinPro. We truly appreciate your support and patience. Warm regards, eClinPro Team

Replied August 2023

Dear Yamile, Thank you for providing your insights on our platform. We're thrilled to hear that you found the startup process seamless and that our system is assisting in making study and patient management smoother for you. Our goal has always been to simplify and enhance the workflow for our users, and it's rewarding to know we're making a difference. Regarding the software's accounting capabilities, we appreciate your feedback. We're continuously working to make our platform more comprehensive and versatile. In line with that, we're excited to mention that we have implemented several new improvements in the budget module. We believe these enhancements will offer a more robust and meaningful reporting experience. Your feedback is crucial in guiding these improvements, and we're committed to ensuring the system evolves to meet your needs. Thank you for being a part of our journey, and please continue to share your valuable feedback with us. Warm regards, eClinPro Team

Replied August 2023

Dear Martin, Thank you for taking the time to share your positive experience with our platform. We're thrilled to hear that our system offers ease of use for your entire staff. It's our top priority to design a platform that's not only intuitive but also brings tangible benefits to both centers and patients. Your feedback reaffirms that we're on the right track in delivering a user-friendly and impactful solution. Please know that we're here to support you in any way we can and continually aim to improve based on the feedback of valued users like yourself. Thank you for choosing our platform. We look forward to continuing to serve your needs. Warm regards, eClinPro Team

Replied August 2023

Dear Brandi, Thank you for sharing your feedback with us regarding eClinpro. It's encouraging to hear that our real-time data capture feature is making a positive difference in your operations, eliminating the need for physical binders and reducing transcription errors. Our aim is to streamline processes, and it's heartening to know we're achieving that for you. We appreciate your suggestions on e-consent and automatic data transfer to EDC. Understanding the needs and preferences of our users is crucial for our platform's evolution. Rest assured, we'll take your feedback into consideration as we look into further developments and enhancements. Your insights are invaluable to us. Please continue to share any additional thoughts or suggestions you may have. We're always eager to improve and better serve our users. Thank you for choosing eClinpro. We're committed to providing you with the best possible experience. Warm regards, eClinPro Team

Replied August 2023

Dear Kayti, Thank you for sharing your experience with eClinPro. We're pleased to hear that you find our platform easy to use and that it has contributed to a more efficient use of space in your office. Streamlining workflows and minimizing physical clutter are among our main objectives, and we're glad it's making a positive difference for you. We regret to hear that some features might be confusing. We value your feedback and aim to continually refine our user experience. If you have specific suggestions or would like a tutorial on certain functionalities, please don't hesitate to reach out. Our support team is always ready to assist and guide you through any challenges. Your insights are instrumental in our journey to perfection. Thanks again for choosing eClinPro and for your continued support. Warm regards, eClinPro Team

Replied August 2023

Dear Carlos, Thank you for taking the time to share your positive experience with our platform. We're elated to hear that you appreciate the speed of our interface and the accessibility from anywhere. Our goal is to offer flexibility alongside a top-notch user experience, and it's wonderful to know we're hitting the mark for you. Additionally, it's heartening to hear your positive remarks about our customer support. We strive to provide prompt and effective assistance, and your feedback validates our efforts. Should you have any further suggestions or require support in the future, please don't hesitate to reach out. Your satisfaction remains our top priority. Warm regards, eClinPro Team

Replied August 2023

Dear Rossmeri, Thank you so much for your encouraging feedback. We're genuinely pleased to hear that the implementation process is going smoothly and that the system is resonating well with your team's daily site activities. Our main objective is to make transitions as seamless as possible and provide tools that make your operations more efficient. It's also heartening to hear that our support team has been up to the mark in addressing your questions and customizing the system to your specific requirements. Your positive words will be shared with them as a testament to their dedication. We're here for you every step of the way, and if there's anything you need in the future, don't hesitate to reach out. We appreciate your trust in us! Warm regards, eClinPro Team

Replied August 2023

Dear Tavares, Thank you for your feedback on eClinPro. It's heartening to hear you've found our platform user-friendly, especially in uploading documents. While new tools often have a learning curve, we're thrilled that you've come to find everything straightforward after initial familiarization. Your positive comments affirm our goal of making research studies and patient monitoring easier and more efficient. Thank you for choosing eClinPro. We're committed to continually enhancing your experience. Warm regards, eClinPro Team.

Replied August 2023

Dear Alexis, Thank you for your feedback. We're glad to hear that once familiar with eClinPro, you found it to be an easy and effective tool for consolidating patient information. Concerning the training format, we understand that hands-on, on-site training might be more effective for some users. However, remote trainings and our extensive video resources aim to provide flexibility and immediate access for all our users, regardless of location. We'll certainly take your feedback into account as we continually seek to enhance our training options. Thank you for choosing eClinPro. Your insights help us serve you better. Warm regards, eClinPro Team.

Replied August 2023

Dear Sandra, Thank you for sharing your experience with us! We're delighted to hear that you value our customer service and appreciate the recognition given to our team. We constantly strive to be available and assist our customers whenever needed. Regarding the functions you've mentioned, we appreciate your feedback. We're always looking for ways to improve, and we'll take your insights into consideration as we work on enhancing our user experience. Please feel free to reach out with more specific details or suggestions, and we'll do our best to address them. Thanks again for taking the time to leave a review. We truly value your input and your business! Warm regards, eClinPro Team

Replied August 2023

Dear Lazaro, Thank you for sharing your feedback with us. We're delighted to hear that you find our platform easy to use and organized. It's central to our mission to ensure our users can access and view their patient data swiftly and seamlessly. Your positive experience reaffirms our commitment to maintaining a user-friendly interface. Thank you for being a part of our community. We look forward to continuing to serve you effectively. Warm regards, eClinPro Team

Replied August 2023

Dear Yalily, Thank you for your encouraging words and sharing your experience with our software. We're thrilled to know that you find our platform straightforward, reliable, and accurate. Our primary goal has always been to offer a user-friendly system with features that are intuitive, ensuring our users can achieve their tasks seamlessly. Your feedback serves as a testament to our commitment to delivering quality and efficiency. Please know that we're here to support you in any way we can, and we're always eager to hear more about how we can further enhance your experience. Thank you for choosing us, and we look forward to continuing to serve you. Warm regards, eClinPro Team

Replied August 2023

Dear Karla, Thank you for your wonderful feedback! We're elated to know that you find eClinPro user-friendly and that our support team has been able to assist you effectively. Your acknowledgment that you have no negatives to share truly makes our day! We're here to support you always and aim to continually exceed your expectations. Warmest regards, eClinPro Team.

Replied August 2023

Dear Suchil, Thank you for your encouraging words! We're delighted to know that you find our platform easy to use and value its affordability. Our mission has always been to provide a comprehensive solution that caters to all your needs without compromising on cost-effectiveness. Your feedback motivates us to continue refining our system and maintaining the standards that our users appreciate. Should you have any suggestions or need support in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you even better in the future. Warm regards, eClinPro Team

Replied August 2023

Dear Vanessa, It's encouraging to know you find eClinPro reliable, user-friendly, and well-supported. We acknowledge your concerns regarding the source document creation and the absence of Spanish master source documents. Your feedback helps us identify areas for enhancement. Thank you for choosing eClinPro. We're committed to supporting your journey and enhancing our offerings based on your insights. Warm regards, eClinPro Team.

Replied August 2023