All RegDocs365 Reviews

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Diana

Research, 51-200 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

Not bad, not too bad at all

Overall, RegDocs 365 has been a game changer in that I can view in real-time what is filed and what is not. This is very valuable when collecting documents from a research site. Saves me from duplicating my efforts..

PROS

I like being able to review documents which are stored instead of relying on someone else's spreadsheet for information.

CONS

I have no cons at this point. I mainly use RegDocs365 to review what has already been filed so I can fill in any gaps.

Vendor Response

Great to hear and we would love to hear about what we could add to make your file even easier.

Replied September 2020

Sarah

Research, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2020

RegDocs 365

RegDocs365 is very responsive when trouble occurs. I have used the system for almost 3 years and changes have been made over the years. I like the way the company takes our feedback seriously and works to improve the system overtime.

PROS

I love the bulk upload feature and the ease of the folder structures

CONS

There are times when the system glitches and is slow running; also the checking in and out of documents can be a bit of a nuisance.

Vendor Response

Thanks for your feedback and we are glad to hear that our support staff is responsive to your needs. We continue to add additional capabilities based on suggestions from our users so if you can think of things that you'd like to see incorporated then please submit a helpdesk ticket and we can see about adding that functionality.

Replied September 2020

Daniel

Research, 10,000+ employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed July 2020

Honest Review

PROS

I honestly cannot recall anything I liked about using this software.

CONS

The occasions on which I had to use regdocs365 for work were some my worst experiences with any software in my life thus far. I insisted that the study sponsor which had required us to use regdocs365 instead allow us to use a different method for secure transmission of PHI for review because my use of regdocs35 had been so frustrating and a such a waste of time. I am sure that good people worked to develop this product, but the user experience desperately needs improvement.

Vendor Response

We are very sorry to hear about your frustrations using our software. We have been in the market now for a number of years so it would be advantageous to know if you were using the system recently or in the early days. We've continued to add more functionality to make it easier for our users to enter and report on their documents. We would be very interested in following up with you to see why you had such a bad experience with the system.

Replied September 2020

sanu

Education Management, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

it is an advanced planning and scheduling software.

I have had an overall positive experience with RegDocs365. They have an extensive library of documents and templates that are tailored to specific industries and businesses

PROS

The most impactful features in RegDocs365 include automated document organization and access, powerful search and filtering capabilities, real-time tracking and audit capabilities, secure virtual data rooms, and an integrated electronic signature platform.

CONS

Features that could be improved in RegDocs365 include better document searching and filtering capabilities, enhanced collaboration tools, automated workflow tools, and integration with third-party products. Integration with existing business processes could be made easier through built-in features such as data mapping, custom email templates, and automated notifications

Shuai

Biotechnology, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2020

Good system to manage documents

PROS

Overall very nice layout. Very easy to find documents due to the very organized and visual structure.

CONS

Some functions are not very easy to use, e.g. Bulk download will remove all the folder structures.

Vendor Response

Thanks for your feedback and we'd love to follow up with you to understand the specific issue that you ran into as we are sure that we can overcome that particular mechanism. We've also added a number of new features that should enhance the ability to see and report on those documents.

Replied September 2020

Bertina

Research, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2020

Site Overview of System

would like a smoother system

PROS

Able to download documents and go back and correct them

CONS

Long process it is complicate to get use to system

Vendor Response

Thanks for your feedback and we would love to speak with you about your experience so that we can provide a more streamlined solution for you. We continuously add new functionality based on user feedback and we strive to enable the easiest system to use.

Replied September 2020

Tania

Health, Wellness and Fitness, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed August 2020

Please make it more functional

Somehow easy and hard at the same time.

PROS

Quick in assigning the assignments and easy to access the history part.

CONS

It is very difficult to update your password.

Travis

Biotechnology, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Regdocs365 Works as Intended

PROS

The user friendly interface provides a quick ramp up time for new users.

CONS

Ocassionally I have found processing to be slower than expected.

Vendor Response

Thank you for your feedback. Your input is truly appreciated and heard. If you have any questions or suggestions, we look forward to speaking with you. Please feel free to reach out directly to our support team at info@RegDocs365.com

Replied March 2023

cynthia

Research, 201-500 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2020

Study portal

PROS

Very easy to uploaded documents needed for the study.

CONS

It was not user friendly and the password would expire quickly.

Vendor Response

We are sorry to hear about your issues with password expiration as some of those time limits are driven by the sponsors. We would love to hear about why you thought the system wasn't user friendly and how we could do a better job at that. We strive for continuous improvement and we look for user input to help drive our ease of use. If you woudl want to have a quick session with our support staff then we might be able to show you some ways that you may not have thought of using the system.

Replied September 2020

Anonymous

201-500 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed August 2020

still figuring out nuances

neutral

PROS

Simple interface. Main assignments easy to access

CONS

few indications on added functionalities

Vendor Response

We would love to hear your suggestions for functionality that you were looking for.

Replied September 2020

Carmen

Mental Health Care, 51-200 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2020

Amendable

PROS

The product is easy to use, user-friendly and knowable

CONS

I have difficulty logging in if the browser settings are not perfectly correct

Vendor Response

We welcome the opportunity to work with you to make sure that the browser settings are set optimally for your usage. Please take advantage of our helpdesk to have one of our support engineers to review how we can help configure your browsers.

Replied September 2020

Andy

Pharmaceuticals, 501-1,000 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed August 2020

not intuitive

PROS

ability to review and follow through with the admin

CONS

it is not easy to use and not intuitive.

Vendor Response

It appears you have only been using the training modules. Thank you for taking the extra time to us about a better onboarding process for allowing new users to access the system.

Replied September 2020

Minjun

Pharmaceuticals, 1,001-5,000 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Great platform

PROS

It is easy to share files timely among users.

CONS

It would be great if we could upload and download files more easily. (eg: drag and drop) Also, the interface should be more client-friendly.

Brien

Biotechnology, 501-1,000 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2020

Limited USe review

PROS

The software seems to be user friendly.

CONS

I have not used the software enough to identify any issues

Vendor Response

We welcome your feedback once you've had enough time to feel comfortable to provide that. Please send any suggestions or issues that you may run into to our help desk.

Replied September 2020

Showing 1 - 14 of 14 Reviews