All RegDocs365 Reviews
1-14 of 14 Reviews
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Diana
Research, 51-200 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Not bad, not too bad at all
Overall, RegDocs 365 has been a game changer in that I can view in real-time what is filed and what is not. This is very valuable when collecting documents from a research site. Saves me from duplicating my efforts..
PROSI like being able to review documents which are stored instead of relying on someone else's spreadsheet for information.
CONSI have no cons at this point. I mainly use RegDocs365 to review what has already been filed so I can fill in any gaps.
Vendor Response
Great to hear and we would love to hear about what we could add to make your file even easier.
Replied September 2020
Sarah
Research, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2020
RegDocs 365
RegDocs365 is very responsive when trouble occurs. I have used the system for almost 3 years and changes have been made over the years. I like the way the company takes our feedback seriously and works to improve the system overtime.
PROSI love the bulk upload feature and the ease of the folder structures
CONSThere are times when the system glitches and is slow running; also the checking in and out of documents can be a bit of a nuisance.
Vendor Response
Thanks for your feedback and we are glad to hear that our support staff is responsive to your needs. We continue to add additional capabilities based on suggestions from our users so if you can think of things that you'd like to see incorporated then please submit a helpdesk ticket and we can see about adding that functionality.
Replied September 2020
Daniel
Research, 10,000+ employees
Used more than 2 years
OVERALL RATING:
1
EASE OF USE
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed July 2020
Honest Review
I honestly cannot recall anything I liked about using this software.
CONSThe occasions on which I had to use regdocs365 for work were some my worst experiences with any software in my life thus far. I insisted that the study sponsor which had required us to use regdocs365 instead allow us to use a different method for secure transmission of PHI for review because my use of regdocs35 had been so frustrating and a such a waste of time. I am sure that good people worked to develop this product, but the user experience desperately needs improvement.
Vendor Response
We are very sorry to hear about your frustrations using our software. We have been in the market now for a number of years so it would be advantageous to know if you were using the system recently or in the early days. We've continued to add more functionality to make it easier for our users to enter and report on their documents. We would be very interested in following up with you to see why you had such a bad experience with the system.
Replied September 2020
sanu
Education Management, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
it is an advanced planning and scheduling software.
I have had an overall positive experience with RegDocs365. They have an extensive library of documents and templates that are tailored to specific industries and businesses
PROSThe most impactful features in RegDocs365 include automated document organization and access, powerful search and filtering capabilities, real-time tracking and audit capabilities, secure virtual data rooms, and an integrated electronic signature platform.
CONSFeatures that could be improved in RegDocs365 include better document searching and filtering capabilities, enhanced collaboration tools, automated workflow tools, and integration with third-party products. Integration with existing business processes could be made easier through built-in features such as data mapping, custom email templates, and automated notifications
Shuai
Biotechnology, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2020
Good system to manage documents
Overall very nice layout. Very easy to find documents due to the very organized and visual structure.
CONSSome functions are not very easy to use, e.g. Bulk download will remove all the folder structures.
Vendor Response
Thanks for your feedback and we'd love to follow up with you to understand the specific issue that you ran into as we are sure that we can overcome that particular mechanism. We've also added a number of new features that should enhance the ability to see and report on those documents.
Replied September 2020
Bertina
Research, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2020
Site Overview of System
would like a smoother system
PROSAble to download documents and go back and correct them
CONSLong process it is complicate to get use to system
Vendor Response
Thanks for your feedback and we would love to speak with you about your experience so that we can provide a more streamlined solution for you. We continuously add new functionality based on user feedback and we strive to enable the easiest system to use.
Replied September 2020
Tania
Health, Wellness and Fitness, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2020
Please make it more functional
Somehow easy and hard at the same time.
PROSQuick in assigning the assignments and easy to access the history part.
CONSIt is very difficult to update your password.
Travis
Biotechnology, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Regdocs365 Works as Intended
The user friendly interface provides a quick ramp up time for new users.
CONSOcassionally I have found processing to be slower than expected.
Vendor Response
Thank you for your feedback. Your input is truly appreciated and heard. If you have any questions or suggestions, we look forward to speaking with you. Please feel free to reach out directly to our support team at info@RegDocs365.com
Replied March 2023
cynthia
Research, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2020
Study portal
Very easy to uploaded documents needed for the study.
CONSIt was not user friendly and the password would expire quickly.
Vendor Response
We are sorry to hear about your issues with password expiration as some of those time limits are driven by the sponsors. We would love to hear about why you thought the system wasn't user friendly and how we could do a better job at that. We strive for continuous improvement and we look for user input to help drive our ease of use. If you woudl want to have a quick session with our support staff then we might be able to show you some ways that you may not have thought of using the system.
Replied September 2020
Anonymous
201-500 employees
Used less than 12 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed August 2020
still figuring out nuances
neutral
PROSSimple interface. Main assignments easy to access
CONSfew indications on added functionalities
Vendor Response
We would love to hear your suggestions for functionality that you were looking for.
Replied September 2020
Carmen
Mental Health Care, 51-200 employees
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2020
Amendable
The product is easy to use, user-friendly and knowable
CONSI have difficulty logging in if the browser settings are not perfectly correct
Vendor Response
We welcome the opportunity to work with you to make sure that the browser settings are set optimally for your usage. Please take advantage of our helpdesk to have one of our support engineers to review how we can help configure your browsers.
Replied September 2020
Andy
Pharmaceuticals, 501-1,000 employees
Used less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed August 2020
not intuitive
ability to review and follow through with the admin
CONSit is not easy to use and not intuitive.
Vendor Response
It appears you have only been using the training modules. Thank you for taking the extra time to us about a better onboarding process for allowing new users to access the system.
Replied September 2020
Minjun
Pharmaceuticals, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Great platform
It is easy to share files timely among users.
CONSIt would be great if we could upload and download files more easily. (eg: drag and drop) Also, the interface should be more client-friendly.
Brien
Biotechnology, 501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2020
Limited USe review
The software seems to be user friendly.
CONSI have not used the software enough to identify any issues
Vendor Response
We welcome your feedback once you've had enough time to feel comfortable to provide that. Please send any suggestions or issues that you may run into to our help desk.
Replied September 2020