Overall, Viedoc is a very well-design and user-friendly eCRF that fulfills most of our needs as a CRO. Whenever we are facing an issue, the Viedoc support is always very helpful, which is very much appreciated by our team.

I find Viedoc very user-friendly. I experience that once the site users are trained, the questions we reecieve from them are limited. The eLearning is very detailed and includes a lot of pictures making it easy to follow. The step-for-step guidelines in the eLearning can easily by shared with the sites that are facing troubles with data entry. The ViedocMe application is a great addition to the eCRF Clinic allowing the subject to fill in electronic questionnaires. From a designer perspective, I think it is quick to set up a study and possible to design the eCRF to fill your study specific needs. It is easy to configure the data checks to limit data entry errors and I think it is very helpful to be able to configure visibility of forms and visits, so that not everything is visible at once. The Viedoc Reports function is appreciated. It is comprehensive and makes it easy to review data.

It would sometimes be more convenient if we could edit the settings for user roles without having to do a new design. If the roles configuration were moved to Global Settings, it is easier to do quick updates. The thing that it is not possible to link Concomitant Medications to Medical History and/or Adverse Event is a big downside. This is one of the features that I have missed the most. But it is my understanding that this feature will come in the next release. From a study manager/Data manager perspective, it can be difficult to troubleshoot ViedocMe issues. It may seem straight forward but we do face that Investigators don't know how to check if the email or phone number has been set up correctly or whether the Reminders have been enabled. It would also be nice, if the email/phone reminders for ViedocMe users could be edited (text and frequency) without updating the design. In many studies, we experience low compliance with the ViedocMe forms. An eLearning within the application has been requested by several customers.

It has been operated in about 12 studys so far. Of those, 10 will be built in-house.

Screen construction is easy.Easy to customize if you have basic knowledge of java script.

I want you to be able to lock forms all at once. I would like to be able to check the approval status of EDC revisions all at once.

I have experienced Viedoc (version 3 and version 4) as well as Viedoc Me across various projects. The system (regardless of the version) is really user friendly. On each project, I've been amazed by the flexibility and the agility of PCG team. With Viedoc 4, there is some area for improvement regarding the reporting features. From a clinical management perspective, it could be usefull to run report on missing data (confirmed or not) including on non initiated forms. Another area for improvement is related to efficient management of EDC training during the whole lifecycle of a study. I know that PCG is thinking about the possibility to have remote training done through short videos and I think that is a great idea! Due to the complexity of the study I run, there was some issues regarding the performance of the system (complaint regarding the speediness). PCG was very reactive. A corrective action plan was immediately implemented which resulted in an improvement of system's performance. I'm impatient to discover the next features to be released with the next up-grades of Viedoc 4 (such as possibility to generate the monitoring reports on the system)!

user friendly, flexible tool, very reactive and agile support

reporting features could be improved (i.e. possibility to run report on missing forms/data). It would be great to have the possibility to run the monitoring report on the system (as on version 3). It would be great to use the landing page to share some study documents or key messages.

All in all, Viedoc is my favorite EDC system. I work with several systems and now have a good comparison. Value for money is unbeatable at Viedoc. The design of the software is also very appealing for the end user and what I particularly noticed about Viedoc is that the end users of our studies at Viedoc hardly need a helpdesk compared to other systems, which speaks for itself.

I love the user interface, it is so simple and intuitive that there are hardly any errors to be expected. In the designer role, building an eCRF is playful and so easy that it's a lot of fun. The design validation is a huge help, errors generated are caught immediately and it is impossible to publish a design that contains hard errors. This saves the designer a lot of time looking for errors.

When adding users, I miss the automated process to add users faster. You can already invite several users, but you still have to assign roles manually. It would be nice if you could think of a solution there, in the sense of ready-made lists that you could upload there. So that you could upload users with their associated roles directly.

We are very glad that we chose the Viedoc system many years ago. Viedoc's eClinical products are an excellent complement to our CRO services. Especially since we can run the software as a service completely self-sufficiently with our eSolutions department and do not depend on others to set up and customize the system for the projects. This makes us independent and flexible - two qualities we consider essential when working with our biotech and medtech customers. It also gives us an advantage over our competitors, as we are now true experts in using the Viedoc system and can implement changes during the course of a study extremely quickly and efficiently. Viedoc is a very innovative company that is constantly improving and adding new modules. Yet, throughout the years, Viedoc has never stopped taking good care of us. They value us as customers, listen to us and always support us in the best possible way, both in operational and marketing matters. It's a great collaboration that has created trust and reliability on both sides. I think this is also something that our customers feel and appreciate. We at FGK are 100% convinced that we have a very good partner on our side with Viedoc and look forward to future cooperation with the Viedoc team.

Solid technology, easy to use, great customer care.

We are in constant exchange regarding further developments and improvement.

I've been using the system since 2014, and do not want to change back to another system.

You can program eCRF by yourself if needed and in a short time.

As new features have been added into the system it is getting slower. For example, refreshing Viedoc Reports in Viedoc Admin, sites administration, in Designer printing the study documentation like annotated CRFs, workflows. Especially, when we have 'big' studies, and popular time points on a day when 'everybody' is working with Viedoc.

Viedoc is very user-friendly and easy to use. As a data manager, I was able to design forms quickly, on my own, thanks to the helpful eLearning documentation and videos. The support team and the Viedoc team in general are responsive and professional. The system is constantly improving with regular updates which is not the case with all systems.

Managing the roles and rights associated with a specific design is difficult. We often need to add roles or change specific rights during the course of a study and creating a new version of the design (with the impact on data management that this entails) is restrictive. Importing a list of users based on an excel template could be a time saver for user creation.

I feel it is really a good EDC, both for designer and user, which is keep on updating things in different versions to make in even better. Kudos to the team.!! Thank you :)

Having syntaxes to ease the coding part. designer friendly with all the date, time, form link items.

In designer, while designing huge forms (more than 300 fields)., it does take more time in validating and publishing and previewing. Also, it would be great if the 'save changes' option is made visible only if we updated something in the forms (as like in study workflow, where it will show 'save changes' option only if there were any updates made.it was really great to include form link item. i would like to recommend adding a 'table' option in the standard elements for 'add a field', since i came across couple of requirements to have an editable table in Viedoc.I do have one query, in giving function for a field, to return a value. In a single line text field, i wanted to 'return' a function as "return I.N.R". But as a standard, Viedoc takes "EventID.FormID.FieldID", but all i wanted is to retuen the text "I.N.R". Hope i explained it clearly. Thank you.

Viedoc is very easy to work with and it has an appealing layout. I can see that the company is actively working on developing their products to meet the needs with the developing digitalization and decentralization of clinical trials.

Viedoc is very easy to use and it fulfills all the necessary criteria needed for data capture in clinical trials. It enables integration with other systems when needed. The eTMF/eISF are very welcome features that were released during 2021 and we are already using features that enable decentralized study activities successfully.

There is no CTMS functions as part of the eSuite from Viedoc.

I have always admired viedoc. All the features are very useful for any clinical trial. Lot of features from Viedoc 3 such as monitoring reports, sae reporting are lacking in viedoc 4. I also wonder why it is not famous with all the sponsors and Pharma companies inspite of being so capable of handling complex clinical trials.

Economic, All the features are available (Unblinded randomization, Data import, ePRO, Alerts, RTSM, logistics), Easy for all the users such as study setup, conduct and analysis.

1. No SAE reporting available2. No offline data entry available3. No batch marking available for review activities4. Monitoring report questionnaires are not available5. Protocol deviations flagging not available, and export for the same is not available6. Custom SDV is not available for example 100% for few and targeted for few7. SAS data set

At first we were looking for a system for a phase 1 study with a small budget, but then we were so happy with the system that we decided to use it for larger studies.

The system is easy to use, the clinical site users and CRAs like it, the Viedoc team is very responsive and the quality of programing is very high. The software is consistently in improvement, they are very proactive.

It would be nice to be able to mark as DM review in batch by form across all subjects.

We recommend Viedoc EDC to a wide range of customers for the clinical trial studies

Ease of deployment, DB design process and pricing modules that kick starts from FPA to DBL

Migration process need to be improvised. There is no scope for impact analysis before moving the DB updates after initial deployment. Edit check publish option: this functionality needs to be included; to publish the edit checks without up versioning the database. e-Consent and remote data review functionality to be implemented

Viedoc has been an imperative tool in making Data Management easier for our team. We have had few of our clients migrate from other softwares to Viedoc thanks to the tools, the ease and comprehensive support it provides for electronic data capture and clicical trial data management

Easy to design, modify and implement - especially the Great CRF dynamics, option to link medciation/procedures with reported medicall events, reports, and exports- much better and easier than other software platformsEase of use of Viedoc Me for SubjectsThe customer support- people are responsive and quick and accomodate the project deadlines

Lacks Query filtering per field/form which would make closing queries easy

Easy to design checks. Medical validator role is beneficial to check and approve codes immediately.

SDV status of each form could be integrated in the same form and not in a separate from with all other forms. AE-CM linking feature is missing which could be added.

Viedoc is now our preferred provider of EDC solutions. We had a staggered onboarding with several trials as 'pilot' at the same time as defining all standards and how we want to work with Viedoc going forward.

I like the forms functionality and the standard report functions. It is easy to design the forms and the visibility conditions makes it easy for the users to complete the CRFs.

We need to be able to assign subjects to partiel SDV in a risk-based approach. Currently Viedoc cannot adjust the individual SDV level for a subject or site but only on overall trial level.

Easy and fast EDC system setup. Friendly user interface.

It is quite complicated to design the form with repeated items (e.g. for Physical Examination).

Viedoc is very easy to use as it provides a intuitive UI and workflow. It is flexible and can easily be adapted to specific needs of customers and studies

The software can sometime feel sluggish and unresponsive.

The designer view and Clinic view were very simple and easy to interact.

The reviews are limited to SDV, Clinical Review and DM Review. Will be great if could be customized

Its user interface and the easy customisability.

Features to be improved on reports and customizing design

Very flexible and great value in its ability to support a small start up medical device company - tailored to the needs of our trial. Short timelines in implementation and fast responses. Even though we are just a little guy they treated us as we were their number one customer.

The world best customer service and quick response to our needs. Fast build times. Very intuitive and easy to learn and use and the sites like it.

What we originally though was a limitation in functionality was addressed after some emails and calls to implement an elegant solution on how we wished to capture Event data. Even once the initial study went live and adjustments were needed it was handled expeditiously.

Easy migration, colorful UI and friendly user. Basically its more comfortable to use.

I feel when huge forms are present in particular design and to assign that at particular site it will take some delay.

It is easier to use than other EDC platforms. Very designer friendly.

It has some drawbacks like, some normal JavaScript functions do not work in the EDC.

So far have been an exceptional working partner, and the Viedoc product is popular with us and sites.

Extremely easy to navigate and use. Viedoc team extremely flexible and responsive.

Simple updates can take time, a few minor 'nice to haves' still in the pipeline.

Viedoc presents interesting features that facilitate many tasks for both data entry operators and data managers, but can still be further improved. More complex queries in javasacript are probably the trickiest part of dealing with this system. The testing of a eCRF could be improved in order to reduce the time spent to test the programmed validations - for instance, a test platform where publishing the eCRF was not required! Furthermore, a helpdesk that could quickly clarify small doubts would be very useful and could help users reduce the setup time of a new study,

So great. Innovation. Modern Interface. Easy to program/code. Flexible. And priced right. PLUS, their team is so flexible with pricing and timing.....that is huge for us and our clients.

We have used many EDC systems and we have almost exclusively come to using Viedoc for all our clinical projects both pre market IDEs and post Market studies. The value for the cost and the modern interface were game changers for us and our clinical sites. In addition, I can't say enough about the support from the Viedoc team and the flexibility with pricing and study start up. We work with a lot of smaller clients and their studies are always getting delay or moved due to FDA/Regulatory issues/surprises and not having to be locked into paying at a set time is a huge deal. We recently had a surprise issue come up with an FDA IDE study and the company's roll out of a pilot study got pushed 6 months. The database was built set up and ready to use. However, due to this issue the company couldn't start the study until some other data was gathered. No problem with Viedoc, their team doesn't start billing until the 1st patient is in. Previously that client had used another well known company (that I would love to name) and their billing and ethical practices are so poor that this delay would have cost them real $$. However, they were delighted with Viedoc and their flexibility. In addition, we build the database ourselves and it is easy to build with modern tools and super flexible to customize. And it seems like every time we implement a new DB build, there are a ton of new features. No system is perfect but so far this exceeds our expectations and our clients too!

We don't use their CTM system. I think they have done a lot of work on that piece but we have our own in house and it works for our process better. I wish there was a way to customize theirs a bit more. Just a minor comment.