All Otter Reviews

1-25 of 75 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Mariah

1 employee

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed March 2022

A great option for quick video transcription

User Profile

Zaiba

Verified reviewer

Internet, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

One of the Best Transcription Softwares

One of the best tools I have used so far. Otter has a restricted range of capabilities, but it excels at what it does. Otter will assist you in many ways and save you time if you're seeking for a simple approach to take notes during a business call or if you're an author wanting to publish a book.

PROS

1.When I first used Otter I was amazed by its accuracy and the way it interpreted multiple sounds and speakers. 2. Export options are essential for transforming your podcast, video, or other content into a blog post or recycled content. 3.Price is reasonable, and even the cheapest subscription plan provides a significant amount of transcription time. 4. It takes relatively little time to upload and transcribe recordings.

CONS

1. Earlier the site would give 600 minutes of free transcription services every month which was helpful for beginners to get started, now that option is reduced to only 3 imports. 2. The main drawback is that while an individual can create a folder under their account, they cannot share it with other members of the group or with extra work email accounts. 3. The editor's quick keys are weird. Frequently, I discovered that a key did two things at once when I only wanted it to do one.

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed March 2022

Great option for transcribing and easily keeping track of minutes of meeting

PROS

It keeps track of all the minutes of meetings by transcribing them in real-time. One can easily search the word and go to the timestamp of the video rather than watching the whole video to search for something. Transcribing the meeting becomes really powerful as it saves time for a recap and filters out all the important information with the advanced search option. I like that one can directly record an audio for transcription without needing to connect to meeting app.

CONS

In my experience the quality of transcription I get in Otter varies a lot depending on the microphone or headset I am using. For some headsets, the transcription does not work as well when compared to others even though all my headsets are of good quality. The quality of transcription varies especially as different people in meetings can have different speaker volumes and accents. The upload time for pre-recorded zoom videos is too long in my experience, take about an hour for a 1 Gb file.

Reason for choosing Otter

To transcribe important meetings, referring to and searching particular information discussed within the meeting, to save my time.

Anonymous

1,001-5,000 employees

Used monthly for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2023

Support is so lacking it is not worth your time and money

Awful. If they cannot fix your problem, they ghost you.

PROS

What they say they can do is great. Unfortunately, the support is horrific.

CONS

I purchased Otter a year ago. I was able to transcribe a few videos. Then in early spring I tried to transcribe the rest of my videos. They would not upload. I went back and forth with support trying to get this fixed. The issue was not fixed and I was told it was being forwarded to someone else. No one ever got back to me and it has been a month. I sent another email and still no response. At this point my subscription will be up soon and I will not renew.

User Profile

Osama

Verified reviewer

Industrial Automation, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Otter made Transcription Easy.

It is just a wonderful experience and I will continue using the software for a long time I think, that is because of the friendly user interface and accessibility of using its feature. The software gets the work done for me in very good quality and precision. It was the first software to use in this subtitles field and I don't admit using it. Depending on the software and some modifications on my own, the result is very satisfying.

PROS

Otter helps me, as a student or a freelancer, to get a written transcription of a written text. This is helpful because I don't normally write out my learning videos subtitles and even if want to focus on the text not watching the overall video. Having any of my visuals audio written and have the ability to edit it is something impressive and saves a lot of time. I am looking forward to gaining more experience with the software and using it for my freelancing work. The software has good features to edit, highlight the text. Even if I want to upload an image or insert a comment, all of that is easy to use. It has access to different applications like zoom, which is very nice.

CONS

The software has a few cons, like taking some time to upload the file, but it sends me a notification while it is done. In the end, it is already a software which has some issue with accuracy especially with difficult accent cases and background noise .

Kayla

Human Resources, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed June 2023

Otter

Accurate on point note taking so I’m not missing important information during state and supervisory meetings.

PROS

The feature that I found to be most impactful for this software was the fact that you won’t miss any key points during the meeting. Any important details shared you’ve got.

CONS

I don’t like that it automatically invites itself to all my zoom meetings once its synced to my calendar

Cynthia

Religious Institutions, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2023

The Power of Being "Present"

My overall experience has been smooth and eye-opening. As noted, using Otter frees up my own creativity and ability to be fully "present" in a meeting.

PROS

Otter is an easy, accessible service. It is like having a personal assistant at your elbow who takes the best meeting notes ever, thus freeing you up to be more "present" in meetings. Otter can also be used with Zoom (and it is transparent, so people know that it's providing a transcription, which is good), with the result, again, that I don't have to worry about capturing all the ideas, thoughts, etc. that happen in a Zoom.

CONS

Early on, I was concerned that Otter would not figure out industry-specific jargon, but that has not been an issue.

andrew

Financial Services, 5,001-10,000 employees

Used weekly for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Otter is amazing

Tremendous.

PROS

Everything it is so good I can ramble on about it forever

CONS

Genuinely, I have 0 complaints. Everything about this software is amazing, it even links to my calendar and pre-names my interviews

User Profile

Fraser

Verified reviewer

Marketing and Advertising, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2021

Otter is fantastic

Great experience with Otter. I use the app to record myself dictating content into my phone when I walk as I combine exercise with content marketing and I also use it to record conversations with clients to easily turn the knowledge in their heads easily into written content.

PROS

It just works so well. The quality of transcription is great even with my Scottish accent which sometimes troubles transcription software and the app works so well too.

CONS

Nothing, honestly. And the fact that it as such a great free level makes it insane value. It is easy to use and extremely accurate.

Reason for choosing Otter

I haven't needed to look at others much though I do use them.

User Profile

Zahra

Verified reviewer

Management Consulting, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Nothing Beats Otter AI

I discovered Otter AI back in 2019 and i haven't had a reason to uninstall it. I think the best thing about it is that you can begin recording and then the app continues to transcribe it in the background. So while i love the accuracy of transcription, i enjoy the recording feature as well. In fact I remember a client of mine said something about 16 thousand but when i read the transcription it was written as 60 thousand and I was like, this must be a mistake so I heard the audio and yes! it was 60 thousand and because i couldnt believe it, so i asked the client again to confirm if it was sixteen or sixty and he said "oh yea yea its sixty"... i'm not planning to move away from Otter AI

PROS

The transcription feature is so amazing! I have used it so many times to understand what the client meeting was all about especially when building proposals.

CONS

Have yet to find a problem in the app. I mean it has a quick widget on iOS also!

Joy

Events Services, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

5

Reviewed January 2023

Great product for reviewing meeting info

It's been outstanding as in meetings it's sometimes hard to get all the information needed.

PROS

I like the option for both text and voice for review. It has been very easy to navigate through the notes and helps with reporting.

CONS

There haven't been any cons to the software. Nothing at this point that I can say I dislike. It's a click of a button and your ready to go.

Mark

Online Media, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed August 2021

Generally accurate transcription and easy to use service

Overall, I'm happy with Otter. It has sped up my work tenfold - instead of having to sight and transcribe interviews for an hour and a half I'm able to get it automatically transcribed in no time and then just spend 10-15 minutes cleaning it up. Excellent product - accuracy is good, speed is good and usability is excellent.

PROS

Otter is incredibly easy to use, where in 'live transcription' or recorded transcription. The transcription itself is generally accurate. There are mistakes (I'd be astounded if there weren't) but it gets the transcription generally correct and then it is a pretty easy process to skim through it and edit the text as appropriate (editing is an absolute breeze!)

CONS

The payment tiers are a little restrictive - you don't get much for free with the service.

Reasons for switching to Otter

Cost. Going through a formal transcription service was costing too much and transcribing myself was too time consuming - switching to Otter saved significant amounts of time and money and kept the transcription to a generally high standard.

Michael

Design, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2020

Perfect for Taking Notes

I now don't take any notes. I just hit record and have a natural conversation, which is so much more useful in my line of work.

PROS

I love the ability to take photos of something that will appear in the transcription exactly where we are discussing it. The ability to recognize past speakers is really useful. It does a lot even in the free version.

CONS

They recently started restricting free users to a transcription limit. It's not too bad, and you can work around it by just started a new voice recording, but it's less helpful than before. Not enough to stop using it though.

Mary

Online Media, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed November 2021

Essential for our interviews

As a nonprofit media organization with a team of volunteer reporters, Otter makes it easy for us to capture every interview and get stories written in an efficient way.

PROS

Otter works seamlessly as a desktop or mobile app, making recording and transcription available wherever our reporters may be.

CONS

Otter recently reduced the free version of the software to 30 minutes of transcription, rather than 45.

Jeff

Government Administration, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed November 2020

Great Personal Assistant

As a business analyst, I was looking for the amazing functionality and experience of Gong.io, but less intrusive on the call, less formal, but just as transcriby . SnagIT and Otter.ai give me what I need to take better notes as a business analyst, quickly get the action items, with traceability to

PROS

Love the ease of uploading recorded audio files. The system doesn't use human transcription services, but AI speech-to-text. Love the price more than Rev or Audiate.

CONS

The browser recorder doesn't record the system audio. I wanted a tool to record what was being spoken in my headset. My alternative is I use SnagIT to record a small part of my screen. SnagIT records the system speakers and my mic, and I upload to Otter.AI. Otter was harder hard to find this amongst a sea of other competing software. My search term was: cloud ai transcription software for transcribing recordings.

Reason for choosing Otter

Pricing for cloud hosted, AI-based, transcription service.

Bonnie

Publishing, 1 employee

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed January 2023

Easiest to use, has all the features I want

I use Otter to make transcripts for my podcast--and to allow me to quickly review the content of an episode without re-listening to it. It's easy to use and not too expensive.

PROS

Otter makes uploading and transcribing easy. I tried free trials on a couple of other transcription sites, and none of them were as intuitive or clean interface-wise as Otter. The speech recognition is pretty good, and it's very easy to edit when needed.

CONS

I would rather be able to pay a per-hour cost than a subscription, but that's not a big deal. With the annual subscription, the price is manageable.

Reason for choosing Otter

Otter had the best free trial, and the trial was enough to convert me. When my trial was up, I tried a couple of other options, but none of them were as good, so I went back to Otter and bought the pro plan

samuel

Graphic Design, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

3

Reviewed May 2021

No hassle, No learning curve, Just transcriptions

It's been nothing but fun. It's so simple to use and there's nothing to it. Just upload your files and the app does the rest.

PROS

I noticed there were few errors in my transcripts so that's a plus considering the fact it's using an A.I technology mechanism It renews my free trial with free transcription credits every month. This is insane value If you are on a budget. It's important for me to focus on my client's pain points and this app helps to search specific keywords in Zoom conversation recordings that I have with my clients. I don't like taking notes so this feature was helpful.

CONS

It's still is an A.I so the possibility of margin of errors abounds. I tried transcribing my voice but the app got some words horribly wrong.

User Profile

Anand

Verified reviewer

Non-Profit Organization Management, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Good for English but not good for regional languages!

PROS

It's very nice for English who speaks the US but not good for regional languages who speak Native English or any other regional languages it doesn't work. For Indian English, it doesn't capture all the words

CONS

I like the notepads. From this software, I can write the minutes of meeting in a very short time.

Maggie

Health, Wellness and Fitness, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed January 2023

transkriptoreasy

it is not really brilliant when it comes to feedback. too many mistakes

PROS

the recorder that is on the actual app and the fact that I can record and immediately upload my own voice as the lack of a better word - the Algorithm

CONS

That it only does English and European languages and no African languages

Anonymous

2-10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed June 2021

Great for transcribing

PROS

I stumbled upon this while looking for a software to transcribe an audio. It does the job wonderfully. I also noticed that you can connect different apps like google calendar and zoom and set reminders to record meetings which I love. It's also user friendly.

CONS

Not enough minutes for the Basic(Free) account.

Taylor

Higher Education, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING: