All Otter Reviews
1-25 of 75 Reviews
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Mariah
1 employee
Used less than 12 months
OVERALL RATING:
4
Reviewed March 2022
A great option for quick video transcription
Zaiba
Verified reviewer
Internet, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
One of the Best Transcription Softwares
One of the best tools I have used so far. Otter has a restricted range of capabilities, but it excels at what it does. Otter will assist you in many ways and save you time if you're seeking for a simple approach to take notes during a business call or if you're an author wanting to publish a book.
PROS1.When I first used Otter I was amazed by its accuracy and the way it interpreted multiple sounds and speakers. 2. Export options are essential for transforming your podcast, video, or other content into a blog post or recycled content. 3.Price is reasonable, and even the cheapest subscription plan provides a significant amount of transcription time. 4. It takes relatively little time to upload and transcribe recordings.
CONS1. Earlier the site would give 600 minutes of free transcription services every month which was helpful for beginners to get started, now that option is reduced to only 3 imports. 2. The main drawback is that while an individual can create a folder under their account, they cannot share it with other members of the group or with extra work email accounts. 3. The editor's quick keys are weird. Frequently, I discovered that a key did two things at once when I only wanted it to do one.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed March 2022
Great option for transcribing and easily keeping track of minutes of meeting
It keeps track of all the minutes of meetings by transcribing them in real-time. One can easily search the word and go to the timestamp of the video rather than watching the whole video to search for something. Transcribing the meeting becomes really powerful as it saves time for a recap and filters out all the important information with the advanced search option. I like that one can directly record an audio for transcription without needing to connect to meeting app.
CONSIn my experience the quality of transcription I get in Otter varies a lot depending on the microphone or headset I am using. For some headsets, the transcription does not work as well when compared to others even though all my headsets are of good quality. The quality of transcription varies especially as different people in meetings can have different speaker volumes and accents. The upload time for pre-recorded zoom videos is too long in my experience, take about an hour for a 1 Gb file.
Reason for choosing Otter
To transcribe important meetings, referring to and searching particular information discussed within the meeting, to save my time.
Anonymous
1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2023
Support is so lacking it is not worth your time and money
Awful. If they cannot fix your problem, they ghost you.
PROSWhat they say they can do is great. Unfortunately, the support is horrific.
CONSI purchased Otter a year ago. I was able to transcribe a few videos. Then in early spring I tried to transcribe the rest of my videos. They would not upload. I went back and forth with support trying to get this fixed. The issue was not fixed and I was told it was being forwarded to someone else. No one ever got back to me and it has been a month. I sent another email and still no response. At this point my subscription will be up soon and I will not renew.
Osama
Verified reviewer
Industrial Automation, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Otter made Transcription Easy.
It is just a wonderful experience and I will continue using the software for a long time I think, that is because of the friendly user interface and accessibility of using its feature. The software gets the work done for me in very good quality and precision. It was the first software to use in this subtitles field and I don't admit using it. Depending on the software and some modifications on my own, the result is very satisfying.
PROSOtter helps me, as a student or a freelancer, to get a written transcription of a written text. This is helpful because I don't normally write out my learning videos subtitles and even if want to focus on the text not watching the overall video. Having any of my visuals audio written and have the ability to edit it is something impressive and saves a lot of time. I am looking forward to gaining more experience with the software and using it for my freelancing work. The software has good features to edit, highlight the text. Even if I want to upload an image or insert a comment, all of that is easy to use. It has access to different applications like zoom, which is very nice.
CONSThe software has a few cons, like taking some time to upload the file, but it sends me a notification while it is done. In the end, it is already a software which has some issue with accuracy especially with difficult accent cases and background noise .
Kayla
Human Resources, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed June 2023
Otter
Accurate on point note taking so I’m not missing important information during state and supervisory meetings.
PROSThe feature that I found to be most impactful for this software was the fact that you won’t miss any key points during the meeting. Any important details shared you’ve got.
CONSI don’t like that it automatically invites itself to all my zoom meetings once its synced to my calendar
Cynthia
Religious Institutions, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2023
The Power of Being "Present"
My overall experience has been smooth and eye-opening. As noted, using Otter frees up my own creativity and ability to be fully "present" in a meeting.
PROSOtter is an easy, accessible service. It is like having a personal assistant at your elbow who takes the best meeting notes ever, thus freeing you up to be more "present" in meetings. Otter can also be used with Zoom (and it is transparent, so people know that it's providing a transcription, which is good), with the result, again, that I don't have to worry about capturing all the ideas, thoughts, etc. that happen in a Zoom.
CONSEarly on, I was concerned that Otter would not figure out industry-specific jargon, but that has not been an issue.
andrew
Financial Services, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Otter is amazing
Tremendous.
PROSEverything it is so good I can ramble on about it forever
CONSGenuinely, I have 0 complaints. Everything about this software is amazing, it even links to my calendar and pre-names my interviews
Fraser
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2021
Otter is fantastic
Great experience with Otter. I use the app to record myself dictating content into my phone when I walk as I combine exercise with content marketing and I also use it to record conversations with clients to easily turn the knowledge in their heads easily into written content.
PROSIt just works so well. The quality of transcription is great even with my Scottish accent which sometimes troubles transcription software and the app works so well too.
CONSNothing, honestly. And the fact that it as such a great free level makes it insane value. It is easy to use and extremely accurate.
Reason for choosing Otter
I haven't needed to look at others much though I do use them.
Zahra
Verified reviewer
Management Consulting, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Nothing Beats Otter AI
I discovered Otter AI back in 2019 and i haven't had a reason to uninstall it. I think the best thing about it is that you can begin recording and then the app continues to transcribe it in the background. So while i love the accuracy of transcription, i enjoy the recording feature as well. In fact I remember a client of mine said something about 16 thousand but when i read the transcription it was written as 60 thousand and I was like, this must be a mistake so I heard the audio and yes! it was 60 thousand and because i couldnt believe it, so i asked the client again to confirm if it was sixteen or sixty and he said "oh yea yea its sixty"... i'm not planning to move away from Otter AI
PROSThe transcription feature is so amazing! I have used it so many times to understand what the client meeting was all about especially when building proposals.
CONSHave yet to find a problem in the app. I mean it has a quick widget on iOS also!
Joy
Events Services, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
5
Reviewed January 2023
Great product for reviewing meeting info
It's been outstanding as in meetings it's sometimes hard to get all the information needed.
PROSI like the option for both text and voice for review. It has been very easy to navigate through the notes and helps with reporting.
CONSThere haven't been any cons to the software. Nothing at this point that I can say I dislike. It's a click of a button and your ready to go.
Mark
Online Media, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed August 2021
Generally accurate transcription and easy to use service
Overall, I'm happy with Otter. It has sped up my work tenfold - instead of having to sight and transcribe interviews for an hour and a half I'm able to get it automatically transcribed in no time and then just spend 10-15 minutes cleaning it up. Excellent product - accuracy is good, speed is good and usability is excellent.
PROSOtter is incredibly easy to use, where in 'live transcription' or recorded transcription. The transcription itself is generally accurate. There are mistakes (I'd be astounded if there weren't) but it gets the transcription generally correct and then it is a pretty easy process to skim through it and edit the text as appropriate (editing is an absolute breeze!)
CONSThe payment tiers are a little restrictive - you don't get much for free with the service.
Reasons for switching to Otter
Cost. Going through a formal transcription service was costing too much and transcribing myself was too time consuming - switching to Otter saved significant amounts of time and money and kept the transcription to a generally high standard.
Michael
Design, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2020
Perfect for Taking Notes
I now don't take any notes. I just hit record and have a natural conversation, which is so much more useful in my line of work.
PROSI love the ability to take photos of something that will appear in the transcription exactly where we are discussing it. The ability to recognize past speakers is really useful. It does a lot even in the free version.
CONSThey recently started restricting free users to a transcription limit. It's not too bad, and you can work around it by just started a new voice recording, but it's less helpful than before. Not enough to stop using it though.
Mary
Online Media, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed November 2021
Essential for our interviews
As a nonprofit media organization with a team of volunteer reporters, Otter makes it easy for us to capture every interview and get stories written in an efficient way.
PROSOtter works seamlessly as a desktop or mobile app, making recording and transcription available wherever our reporters may be.
CONSOtter recently reduced the free version of the software to 30 minutes of transcription, rather than 45.
Jeff
Government Administration, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2020
Great Personal Assistant
As a business analyst, I was looking for the amazing functionality and experience of Gong.io, but less intrusive on the call, less formal, but just as transcriby . SnagIT and Otter.ai give me what I need to take better notes as a business analyst, quickly get the action items, with traceability to
PROSLove the ease of uploading recorded audio files. The system doesn't use human transcription services, but AI speech-to-text. Love the price more than Rev or Audiate.
CONSThe browser recorder doesn't record the system audio. I wanted a tool to record what was being spoken in my headset. My alternative is I use SnagIT to record a small part of my screen. SnagIT records the system speakers and my mic, and I upload to Otter.AI. Otter was harder hard to find this amongst a sea of other competing software. My search term was: cloud ai transcription software for transcribing recordings.
Reason for choosing Otter
Pricing for cloud hosted, AI-based, transcription service.
Bonnie
Publishing, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2023
Easiest to use, has all the features I want
I use Otter to make transcripts for my podcast--and to allow me to quickly review the content of an episode without re-listening to it. It's easy to use and not too expensive.
PROSOtter makes uploading and transcribing easy. I tried free trials on a couple of other transcription sites, and none of them were as intuitive or clean interface-wise as Otter. The speech recognition is pretty good, and it's very easy to edit when needed.
CONSI would rather be able to pay a per-hour cost than a subscription, but that's not a big deal. With the annual subscription, the price is manageable.
Reason for choosing Otter
Otter had the best free trial, and the trial was enough to convert me. When my trial was up, I tried a couple of other options, but none of them were as good, so I went back to Otter and bought the pro plan
samuel
Graphic Design, 1 employee
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed May 2021
No hassle, No learning curve, Just transcriptions
It's been nothing but fun. It's so simple to use and there's nothing to it. Just upload your files and the app does the rest.
PROSI noticed there were few errors in my transcripts so that's a plus considering the fact it's using an A.I technology mechanism It renews my free trial with free transcription credits every month. This is insane value If you are on a budget. It's important for me to focus on my client's pain points and this app helps to search specific keywords in Zoom conversation recordings that I have with my clients. I don't like taking notes so this feature was helpful.
CONSIt's still is an A.I so the possibility of margin of errors abounds. I tried transcribing my voice but the app got some words horribly wrong.
Anand
Verified reviewer
Non-Profit Organization Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Good for English but not good for regional languages!
It's very nice for English who speaks the US but not good for regional languages who speak Native English or any other regional languages it doesn't work. For Indian English, it doesn't capture all the words
CONSI like the notepads. From this software, I can write the minutes of meeting in a very short time.
Maggie
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2023
transkriptoreasy
it is not really brilliant when it comes to feedback. too many mistakes
PROSthe recorder that is on the actual app and the fact that I can record and immediately upload my own voice as the lack of a better word - the Algorithm
CONSThat it only does English and European languages and no African languages
Anonymous
2-10 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed June 2021
Great for transcribing
I stumbled upon this while looking for a software to transcribe an audio. It does the job wonderfully. I also noticed that you can connect different apps like google calendar and zoom and set reminders to record meetings which I love. It's also user friendly.
CONSNot enough minutes for the Basic(Free) account.
Taylor
Higher Education, 1 employee
Used weekly for less than 12 months
OVERALL RATING: