# Vagaro Software Overview 2026 - Features & Pricing > Review of Vagaro Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/club-management/vagaro-profile --- [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / Vagaro Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/vagaro-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/vagaro-profile/alternatives/) # Vagaro 2026: Benefits, Features & Pricing Updated June 11, 2026 Written by [Molly Burke](https://www.softwareadvice.com/resources/author/mburke/) Senior Specialist Analyst Edited by [Caroline Rousseau](https://www.softwareadvice.com/resources/author/caroline-rousseau/) Senior Editor Wondering if Vagaro is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Vagaro 4.7 [(3640)](https://www.softwareadvice.com/medical/vagaro-profile/reviews/) FrontRunner 2026 Pros: - Appointment scheduling - Online booking Cons: - User interface problems - Glitchy system Pricing Starting at $23.99 per month ### What is Vagaro: Vagaro is a cloud-based business management platform for spas, salons, and fitness centers. Features fall into four main categories — client experience, business management, payments, and marketing. Within these segments, Vagaro tools include appointment booking, payment processing, inventory tracking, and membership promotion. ### Why we like Vagaro: Vagaro receives high ratings simple customization options and customer scheduling reminders and emails. Users appreciate that the platform can be set up with role-based access, allowing different team members to handle specific tasks. It is well-liked for being customer-friendly and for providing quality support. ### Who should use Vagaro: Vagaro is designed for the wellness, beauty, and fitness sectors. Features center around appointment booking, payment processing, and marketing workflows. On Software Advice, 71% of reviewers work for companies with 1-10 employees, showcasing the tool’s popularity with small businesses. Wondering if Vagaro is right for your organization? Our Appointment Scheduling Software selection experts can help you in 15 minutes or less. ## Vagaro User Interface ## Popular Vagaro Alternatives Main Product Vagaro 4.7 [(3640)](https://www.softwareadvice.com/medical/vagaro-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.65Value for money - 4.63Customer support - 4.55Functionality Pricing Starting at $23.99 per month Get Price Alternative Product [Goldie](https://www.softwareadvice.com/salon/goldie-profile/) 4.8 [(1162)](https://www.softwareadvice.com/salon/goldie-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.65Value for money - 4.75Customer support - 4.62Functionality Pricing Starting at $19.99 per month Get Price Alternative Product [Acuity Scheduling](https://www.softwareadvice.com/medical/acuity-profile/) 4.8 [(5747)](https://www.softwareadvice.com/medical/acuity-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.65Value for money - 4.65Customer support - 4.65Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) 4.3 [(498)](https://www.softwareadvice.com/medical/rxnt-emr-profile/reviews/) Ratings Breakdown - 4.30Ease of use - 4.19Value for money - 4.21Customer support - 4.22Functionality Pricing Starting at $32.00 per month Get Price Alternative Product [GlossGenius](https://www.softwareadvice.com/scheduling/glossgenius-profile/) 4.8 [(349)](https://www.softwareadvice.com/scheduling/glossgenius-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.75Value for money - 4.75Customer support - 4.68Functionality Pricing Starting at $28.00 per month Get Price Alternative Product [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) 3.8 [(911)](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/reviews/) Ratings Breakdown - 3.79Ease of use - 3.55Value for money - 3.63Customer support - 3.80Functionality Pricing Available upon request Get Price ## Vagaro Overview Vagaro is an online booking platform that connects customers with salon, spa, and fitness professionals for scheduling appointments. It allows users to discover and book services across categories such as hair styling, massage therapy, nail care, personal training, and yoga classes. The platform includes search functionality to filter businesses by location, service type, and availability. Customers can view business profiles with ratings, reviews, and service galleries. It also offers options to purchase gift cards and explore daily deals from local providers. Appointment... types include in-business visits, mobile services, and live stream classes. Vagaro organizes service providers into Beauty, Wellness, and Fitness categories, simplifying navigation for specific services. Users can filter options based on distance, amenities, and other preferences to find suitable providers. The platform supports real-time booking for both in-person and virtual appointments. ## Vagaro Pricing and Plans Starting price: $23.99 per month Free Trial Free Version One Location $23.99 flat rate, per month Plan includes: - 1,000 free email marketing messages to send each month - 24/7 Live phone, email & chat support with free training - Free listing with unlimited daily deals and bookings on the Vagaro Marketplace - Free transfer of all your data from any software - Business & Employee Booking Widget Multiple Locations Pricing available upon request Plan includes: - 1,000 free email marketing messages to send each month - Business & employee booking widget - 24/7 Live phone, email & chat support with free training - Free listing with unlimited daily deals and bookings on the Vagaro Marketplace - Free transfer of all your data from any software Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of Vagaro's Pricing Plans Vagaro offers two basic plans, one for single-location businesses and one for multilocation businesses. We've outlined each plan's key advantages and limitations to help you determine if Vagaro is a good fit for your business needs and budget. Understanding the nuances of the plans is essential for making the right choice for your beauty, health, or wellness business. **Single-location plan** Vagaro's single-location plan is designed for b... usinesses with one location and starts at $30 per month for one bookable calendar. It includes customizable calendars, a listing in the Vagaro Marketplace, automated notifications and reminders, reporting, and more. \_\_Pros:\_\_ - \_\_Scalable pricing:\_\_ Additional calendars can be added for just $10 per month, capping at $90 per month for seven or more calendars. - \_\_Data migration:\_\_ Data from previous platforms is migrated to the new system for free. - \_\_Customer support:\_\_ Receive free training, along with 24/7 phone, email, and chat support. \_\_Cons:\_\_ - \_\_Limited to one location:\_\_ This plan is not suitable for businesses with multiple locations. - \_\_Additional costs for extra features:\_\_ Features like text marketing, live streaming, and integrations with QuickBooks and Xero come at an additional cost. \_\_Multilocation plan\_\_ For businesses with multiple locations, Vagaro offers an enterprise-level plan that requires contacting the provider for a custom quote. It includes all the features of the single-location plan, plus cross-location syncing, shareable customer information, the ability to segment by geography, and employee management tools for performance tracking and more. \_\_Pros:\_\_ - \_\_Support for multiple locations:\_\_ Features suit larger businesses with multiple salon, spa, or office locations. - \_\_Enterprise-level security:\_\_ Compliant with ISO 27001, PCI DSS, SOC 2, and HIPAA standards and regulations. - \_\_Dedicated customer support:\_\_ A dedicated customer success manager will help you get the most out of the platform. \_\_Cons:\_\_ - \_\_Nontransparent pricing:\_\_ Must contact the sales team for a quote, which makes software comparison and budgeting more difficult. - \_\_Cost for advanced features:\_\_ As with the single-location plan, some advanced features still require the purchase of a paid add-on. \_\_Add-on features\_\_ Vagaro offers several add-on features that can be integrated into either plan to enhance functionality. These include: - Vagaro Drive (file storage): Starting at $10 per month - Text marketing: $20 per month - Live streaming: $10 per month - Online shopping cart: $10 per month - Vagaro MySite (website builder): $20 per month - Payroll: $34 per month plus $5 per employee per month - Accounting integration (QuickBooks or Xero): $30 per month \_\_Free trial\_\_ Vagaro offers a 30-day free trial of its single-location plan. Users can access all the plan’s features, except for daily deals, free email marketing messages, and credit card processing. \_\_Conclusion\_\_ Vagaro's pricing/plan structure is based on the number of locations. Single-location businesses can access essential online booking and appointment scheduling features for $30 per month for one bookable calendar. Additional bookable calendars can be added for $10 per month each. Multilocation businesses must call Vagaro’s sales team for customized pricing. The multilocation plan includes all the features of the single-location plan, with enhanced security and additional tools for sharing information and managing employees across locations. Ultimately, deciding if Vagaro is right for you requires understanding your specific needs and budget. For single-location businesses or those that just want to get a feel for the platform, a 30-day free trial of the single-location plan is available. Multilocation businesses may also want to book a demo. ### Compare Pricing Compare pricing across our most frequently recommended Appointment Scheduling products. Software options Starting price\* User rating [Boulevard](https://www.softwareadvice.com/retail/boulevard-profile/) $176.00 per month 4.61[(366 reviews)](https://www.softwareadvice.com/retail/boulevard-profile/reviews/) **22** recommendations [Intelligent Medical Software](https://www.softwareadvice.com/medical/intelligent-medical-software-profile/) $199.00 per month 4.26[(54 reviews)](https://www.softwareadvice.com/medical/intelligent-medical-software-profile/reviews/) **18** recommendations [TimeTap](https://www.softwareadvice.com/dental/timetap-profile/) $28.45 per month 4.53[(260 reviews)](https://www.softwareadvice.com/dental/timetap-profile/reviews/) **5** recommendations [DaySmart Appointments](https://www.softwareadvice.com/scm/appointmentplus-profile/) $99.00 per month 4.11[(194 reviews)](https://www.softwareadvice.com/scm/appointmentplus-profile/reviews/) **3** recommendations [TherapyNotes, LLC](https://www.softwareadvice.com/medical/therapynotes-profile/) $69.00 per month 4.67[(963 reviews)](https://www.softwareadvice.com/medical/therapynotes-profile/reviews/) **1** recommendations \*Defined as the price above any available free plan ## Vagaro Features Drawn from insights across 3640 verified reviews, we've outlined Vagaro's best and worst rated features and how they stack up against the average rating. Vagaro's score Category average Vagaro's Best Rated Features Real-Time Reporting 5.0 4.27 category average Booth Rental Management 5.0 3.05 category average Staff Management 5.0 3.79 category average Vagaro's Worst Rated Features Inventory Optimization 2.83 3.17 category average Third-Party Integrations 3.86 4.04 category average Web Forms 4.0 4.0 category average - Popular features found in Appointment Scheduling Appointment Management Automated Scheduling Calendar Management Client Database Group Scheduling Mobile Access Online Payments Recurring Appointments Reporting & Statistics - More features of Vagaro Access Controls/Permissions Accounting Integration ACH Payment Processing Activity Dashboard Activity Tracking Address Book Alerts/Notifications API Application Management Appointment Scheduling Attendance Management Attendance Tracking Audit Trail Automated Text Generation Auto-Save Availability Indicator Availability Management Barcode/Ticket Scanning Before & After Pictures Billing & Invoicing Booking Management Booth Rental Management Business Coaching Calendar/Reminder System Calendar Sync Capacity Management Charting Class Management Class Registration Class Scheduling Client Management Client Portal Client Profiles Collaboration Tools Color Codes/Icons Commission Management Committee Management Communication Management Compensation Management Compliance Management Confirmations/Reminders Consent Forms Consent Management Contact Database Costume Management Credit Card Management Credit Card Processing CRM Customer Accounts Customer Database Customer History Customer Mobile App Customer Surveys Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Import/Export Data Security Debit/Credit Card Processing Discount Management Document Management Document Storage Drag & Drop Dues Management eCommerce Management Electronic Forms Electronic Payments Electronic Signature Email Management Email Marketing Email Reminders Email Templates Employee Database Employee Management Employee Scheduling Employee Time Clock EMR/EHR Enrollments/Onboarding Event Calendar Event Management Event Scheduling Facility Scheduling Faculty/Staff Management Financial Reporting Fitness Assessments Fitness Plan For Barbershops For Chiropractors For Dance Studios For Gyms For Martial Arts For Medical Spas Forms Creation & Design Forms Management For Physical Therapy For Salons and Spas For Small Businesses For Yoga/Pilates Studios Generative AI Gift Card Management Goal Setting/Tracking HIPAA Compliant Historical Reporting Hybrid Trainer In-Person Payments In-person Trainer Instructor Management Inventory Control Inventory Management Inventory Optimization Inventory Tracking Invoice Management Life Coaching Live Chat Loyalty Program Marketing Automation Medical Billing Member Accounts Member Communication Member Database Member Directory Member Portal Membership Management Membership Renewals Member Types Mentor/Coach Matching Mobile Alerts Mobile App Mobile Booking Mobile Grooming Mobile Payments Monitoring Multi-Location Multiple Payment Options Multiple User Accounts No-Show Tracking Nutrition Program Online Booking Online Registration Online Store Online Trainer Partial Payments Patient Management Patient Portal Patient Records Management Payment Gateway Integration Payment Processing Payroll & Commissions Payroll Management Payroll Reporting PCI Compliance Performance Metrics Pet Birthday Tracking Pet Grooming Physician Management Point of Sale (POS) Practice Management Product Identification Progress Notes Progress Tracking Promotions Management Purchase Order Management Push Notifications Ratings/Reviews Real-Time Data Real-Time Notifications Real-Time Reporting Real-time Scheduling Real-Time Updates Receipt Management Records Management Recurring/Subscription Billing Referral Tracking Reminders Reporting/Analytics Reputation Management Rescheduling Resource Scheduling Rewards Program Role-Based Permissions Room Booking Sales Reports Scheduling Search Search/Filter Secure Login Self Check-In/Check-Out Self Service Portal Service Catalog ## Vagaro Integrations Based on 3640 verified reviews, we've identified products most frequently integrated withVagaro. [Google Calendar](https://www.softwareadvice.com/scheduling/google-calendar-profile/) Integration rated 4.7 from 27 reviews Marissa Owner Used for more than 2 years Reviewed September 2022 "“We use Vagaro to book our clients and schedule our practitioners. Integrating this with our front desk staff schedules on Google Calendar has been very helpful.”" QuickBooks Online Integration rated 3.8 from 19 reviews Gusto Integration rated 4.6 from 18 reviews Microsoft Outlook Integration rated 3.6 from 6 reviews Zoom Workplace Integration rated 5.0 from 6 reviews WordPress Integration rated 5.0 from 6 reviews Microsoft Excel Integration rated 4.6 from 5 reviews See all 32 integrations ## Vagaro Key Sentiments We analyzed 3640 verified reviews for Vagaro to find out what actual users really think. Most Positive Sentiments Customer service 63% Positive 19% Neutral 18% Negative Reviewers commend Vagaro for its excellent customer service and support. They find the customer support team responsive, helpful, and knowledgeable, which significantly enhances their experience with the software. Users also appreciate the ability to customize services and the valuable tutorials provided, making it easier to tailor the system to their business needs. Client management 61% Positive 21% Neutral 18% Negative Users find Vagaro's client management features highly effective for organizing client profiles and tracking client information. They appreciate the ease of use and the ability to make notes on client preferences, which aids client retention. The software's ability to streamline client interactions and maintain detailed client profiles is particularly beneficial for businesses. Appointment scheduling 60% Positive 29% Neutral 11% Negative Vagaro's appointment scheduling feature is highlighted by reviewers for its user-friendly interface and comprehensive capabilities. Users find it easy to book, reschedule, and manage appointments, which saves time and enhances efficiency. Additionally, the ability to book appointments online and manage schedules on the go is highly valued by both clients and service providers. Least Positive Sentiments Card processing 23% Positive 34% Neutral 43% Negative Reviewers appreciate Vagaro's card processing for its integration capabilities and ability to securely store client credit card information. They find the service reliable and convenient for handling payments and no-show fees. However, users face challenges with credit card reader issues, processing fees, and limitations on payment options, which can impact their overall satisfaction with the service. Website management 47% Positive 25% Neutral 28% Negative Vagaro's website builder is useful to reviewers for creating and modifying their online presence. Users appreciate the ability to customize their websites. However, they experience limitations with website design options and occasional performance issues, which can affect their websites' overall functionality and appearance. Email management 37% Positive 37% Neutral 26% Negative Users value Vagaro's email management for its automated communication and client engagement capabilities. They appreciate the ability to send bulk emails, promotional messages, and automated reminders, which helps maintain client communication. However, they encounter issues with email address conflicts, which can complicate client management and hinder communication. ## Vagaro User Reviews Overall Rating 4.7 Ratings Breakdown 5 77% 4 17% 3 3% 2 1% 1 1% Secondary Ratings Ease of Use 4.6 Value for money 4.6 Customer support 4.6 Functionality 4.5 Ramika G. Verified reviewer Consumer Services Self-Employed Used daily for more than 2 years Reviewed April 2026 Highly recommended 5 My clients love the online booking option but my older clients get confused and need guidance when making an appointment. I love that appointments can be made 24/7 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: The convenience for both myself and my clients. Everything you need for your finances, services, follow ups, reminders and user friendly. Cons: Only when there is a glitch in the system and you're trying to check ppl out or book appointments can be frustrating Reasons for switching to Vagaro I wasn't completely satisfied with there service and didn't have as many features Vendor Response Love hearing this! So great that Vagaro has made things convenient for both you and your clients, especially with 24/7 booking and built-in tools for managing your business. We also appreciate your feedback on occasional system interruptions during checkout or booking, our team would like to take a closer look and help get that resolved—please reach out to support@vagaro.com or 925-464-1932. Replied April 2026 Read More DC Demaris C. Verified reviewer Consumer Services Self-Employed Used daily for less than 2 years Reviewed April 2026 Thanks Vagaro 4 I am pleased. I highly recommend them. I am able to do most of the necessary procedures on one platform which is important to me. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: How many features are offered. The features are helpful to my business. Forms, Email Marketing, online booking, packages. There customer service team is amazing. Cons: I can’t offer individual deposit requirements for specific services. I can’t send specialized email upon the booking of certain services. It can lag sometimes when trying to change timing on sevices. Reasons for choosing Vagaro Vagaro had more to offer functionally - features I already mentioned Reasons for switching to Vagaro Recommendations from other professionals Vendor Response Thank you so much for your thoughtful review and for recommending us, Demaris! We’re glad to hear that Vagaro is helping you manage your business with features like forms, email marketing, online booking, and packages all in one place. It’s also great to know our support team has made a positive impact on your experience. We appreciate your feedback regarding deposit requirements, specialized emails for specific services, and app behavior when adjusting service timing. Insights like these are incredibly valuable as we continue to improve and expand our features. Our team is happy to help with exploring workarounds or optimizing your current setup. Simply reach out to support@vagaro.com or 925 464 1932 Ext. 2 and a team member can assist, Happy booking! Replied April 2026 Read More EM Erica M. Verified reviewer Cosmetics 2-10 employees Used monthly for more than 2 years Review source Reviewed March 2026 Great Website/App 5 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Love the convenience, the fact that you can keep a card on file and that you can easily see all past/present and future appointments. Cons: Often times the website/app is super slow and glitches with my appointments. Other than that, I haven't had many issues. Vendor Response Thanks so much for being a part of Vagaro for over 2 years, Erica! We’re thrilled to hear that you love the convenience of keeping a card on file and easily managing your appointments. Regarding your notes about occasional slowdowns or glitches you’ve experienced – we get how frustrating this can be. Our team is constantly working to improve the app and website performance, and your feedback helps us prioritize those updates. If at any time, you’re having trouble or have questions, our 24/7 team is always happy to assist – simply contact support@vagaro.com or call 925-464-1932 Ext. 2 and we’ll take care of it. We appreciate you taking the time to share your experience and for recommending Vagaro! Replied March 2026 Read More AN Amanda N. Verified reviewer Cosmetics Self-Employed Used daily for less than 2 years Reviewed April 2026 I give Vagaro a 10 out of 10 5 My overall experience with regard has been raged. I definitely prefer it over square I was gonna use Washington but decided to go with Vagaro because I saw so many websites that I really enjoyed navigating and looking at it is a pretty seamless process. I think what I don’t like also is that I have to make a profile in order to book but anyways, actually that is a positive thing so I’m adjusting well. Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: My favorite thing about Vagaro is the customer support. I love how every time I call they always ask my information they doubled down on my security question. They always check through everything thoroughly with me and make sure I have an understanding they even offered to do things they are able to do on their side if I’m busy and then wait for me to confirm that it has been done! Cons: The least thing I like about Vagaro is the fact that I cannot do deposits without having the shopping cart purchased so I pay an extra fee just to collect fees to protect my business so that is an unfortunate side of it as well as I do not like that, you cannot customize the amount of a deposit per an appointment that it has to be a set amount per service. Reasons for choosing Vagaro I preferred Vagaro because I felt like I had an easier time navigating it and I did like the way website booked when I visited other users Reasons for switching to Vagaro Square fees as well as making a website with them was super difficult. I had to work with multiple outside parties to create a template and then every time I wanted to edit it, I had to go back into those to make small changes and it was really hard to get them to save. Vendor Response Love hearing this! So great that customer support has been consistently thorough, security-focused, and willing to go the extra step to help you get things done smoothly. We also appreciate your feedback on deposit flexibility (including per-appointment customization and the added steps/fees in the current flow). Those are helpful insights, and we’ll share them with our team as feature requests to improve business control and ease of use. Replied April 2026 Read More HR Hayley R. Verified reviewer Alternative Medicine 2-10 employees Used daily for less than 12 months Reviewed April 2026 Great for scheduling 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Vagaro is extremely customizable and gives me a lot of control over my schedule and services. I love that I can: •Set specific services to be available only on certain days or times •Adjust availability by room or provider •Easily manage bookings, payments, and client info all in one place It’s especially helpful for a service-based business because I can fine-tune my offerings and create a schedule that actually works for how I operate day-to-day. Cons: There are a few areas that could be improved: •The automated booking confirmation emails are pretty limited in customization — I’d love the ability to add images and create a more branded, client-friendly experience •Notification settings can be unreliable from the client side — if a client has text notifications turned off, they may not receive reminders, which can lead to missed appointments •Overall, I’d love to see more flexibility in how client communications are designed and delivered Reasons for choosing Vagaro definitely way more cost effective to use vagaro !!! Reasons for switching to Vagaro Set specific services to be available only on certain days or times Adjust availability by room or provider Vendor Response Love hearing this! So great that Vagaro’s customization for scheduling, providers, and services is giving you strong control over how you run your day-to-day operations, along with keeping everything—bookings, payments, and client info—in one place. We also really appreciate your thoughtful feedback on email customization, branded communications, and client notification reliability. Our team would like to take a closer look at these areas as we continue improving communication tools and overall client experience. Replied April 2026 Read More Carlos B. Verified reviewer Cosmetics 11-50 employees Used daily for more than 2 years Review source Reviewed May 2026 Good for Solo Stylists, NOT for Multi-Location Salons 1 Vagaro may work well for independent suite renters, solo stylists, or smaller studio environments where operational demands are simpler and downtime impacts fewer people. The platform has features that can be useful in those settings. However, from a true multi-location business operations standpoint, our experience has been very different. When managing multiple teams, front desk staff, schedules, client communication, and payment processing across locations, reliability, flexibility, and offline accessibility become critical. Unfortunately, we do not feel Vagaro is currently built to support those operational demands at the level their marketing suggests. Ratings Breakdown 3 Ease of use 3 Value for money 2 Customer support 2 Functionality Pros: User-friendly interface and can work well for independent suite renters, solo stylists, or smaller studio environments. Cons: Extremely disappointed with and the lack of transparency surrounding support, hardware compatibility, and overall system reliability. We invested in the PayPro & Go system based on how it was marketed "as a seamless front desk and mobile checkout solution designed to scale with and support growing businesses." Unfortunately, our experience has been very different. After purchasing the hardware, we quickly discovered that the system is highly restrictive and essentially locked down, limiting our ability to integrate additional front desk accessories and hardware. This was not clearly communicated during the sales process and did not align with the flexibility and scalability that were presented to us. What made the situation even more frustrating was learning about the strict no-return policy only after realizing the hardware would not meet our operational needs. We were left with a costly setup that does not function the way we were led to expect. The reliability issues have been even more concerning. System status updates frequently indicate that services are operational when, in reality, there are significant disruptions. When the platform experiences outages, there is virtually no offline functionality available. Staff lose reliable access to calendars, appointment details, client notes, and payment processing. For businesses that rely heavily on scheduling software to operate efficiently throughout the day, this creates major operational challenges. As a multi-location salon business, outages like these are far more than a minor inconvenience. They can disrupt operations across multiple teams and locations for an entire day. When your business depends on software for scheduling, client management, and payments, there should be a dependable backup or offline mode available. From a true multi-location business operations standpoint, our experience has been very different. When managing multiple teams, front desk staff, schedules, client communication, and payment processing across locations, reliability, flexibility, and offline accessibility become critical. Unfortunately, we do not feel Vagaro is currently built to support those operational demands at the level their marketing suggests. Support has also been disappointing. Responses are often vague, information is inconsistent, and there seems to be very little accountability when trying to resolve ongoing issues. We expected transparency, flexibility, and dependable support from a company positioning itself as an all-in-one business solution. Instead, our experience has felt restrictive, misleading, and deeply frustrating. Reasons for choosing Vagaro While evaluating salon software, we also considered several other platforms alongside our primary options. Vendor Response Thank you for taking the time to share such detailed feedback about your experience. We understand the challenges that can come with managing a multi-location business and how important reliability, clear communication, and operational flexibility are in those environments. We appreciate you acknowledging the areas that have worked well for smaller teams while also sharing where your experience has fallen short for your business needs. Feedback like this is valuable and helps provide additional insight into the needs of larger operations and front desk workflows. We’d also like to note that purchases made through Vagaro are subject to agreed-upon terms and policies at the time of purchase, including the applicable return policy for hardware products. We’d welcome the opportunity to continue the conversation and review any ongoing concerns with your setup, hardware, or workflows further. Please feel free to contact support@vagaro.com or call 925-464-1932 Ext. 2. Replied May 2026 Read More JH Julie H. Verified reviewer Hospitality Self-Employed Used daily for less than 2 years Reviewed April 2026 Took awhile to learn 4 I'm not going to lie. I hated Vagaro for the first 6 months I used it (I used another company previously that I liked better). Since I committed to the Vagaro website I felt stuck with it. I have since adjusted to the change and I like it much better, but some of the suggestions I listed above would make life easier for us. Ratings Breakdown 3 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: From a business perspective, I like that Vagaro is linked to my website making it easy for me to add/delete services, make revisions, make price adjustments, etc. It has good reporting. From a personal perspective, I have used Vagaro to book personal appointments with other businesses and from a user point of view, Vagaro works great. I'm glad it is easy for my clients to use, I just wish it was a little more intelligent to make life easier on us business owners who use it. Cons: Vagaro needs upgrades (from a business perspective). I would love a field placed in the client profiles where I can enter a customized discount for each client. Every time I rebook a customer, I am forced to enter that it is a returning guest and Vagaro should have the intelligence to know that if I am "REBOOKING" a customer - to know that it is a repeat customer. Vagaro could be smarter than it is which would make it less tedious on our end. I would also love a field within the customer profile regarding sales tax. I have clients who are Veteran tax-exempt and it would be nice to toggle sales tax off for them so I don't have to remember to do it each time they buy product. Reasons for choosing Vagaro Gloss Genius needed to be completely set up on my phone or tablet and I wanted to have the option to use a desktop. Reasons for switching to Vagaro I had to close my business in 2020 (moved to a new state). When I opened my new business I chose Vagaro for the website integration and knowing Vagaro was a big player in the industry. Vendor Response Love hearing this! So great that Vagaro’s website integration, reporting, and flexibility for managing services and pricing have been helpful from both a business and client perspective. We also really appreciate the thoughtful feedback on smarter client recognition for rebooking, customizable discounts, and tax-exempt handling within client profiles—these are great feature requests, and we’ll be sure to share them with our product team for consideration as we continue improving the platform. Replied April 2026 Read More DK Daryna K. Verified reviewer Cosmetics Self-Employed Used daily for less than 2 years Reviewed April 2026 It definitely worth 5 Vagaro is a powerhouse for business automation. It offers incredible Value for Money by combining Online Booking, Scheduling, and Shift Management into one reliable tool. While the interface has a slight learning curve, the efficiency gained in Client Management and the quality of Customer Support make it a top-tier choice for any professional. It’s a scalable, "all-in-one" solution that truly streamlines daily operations. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Vagaro is a highly efficient, all-in-one platform that offers excellent Value for Money for beauty and wellness professionals. It excels in Online Booking and Scheduling and Appointment Management, providing a seamless experience for both staff and clients with automated reminders that reduce no-shows. The Ease of Use is impressive given the platform's depth, allowing for smooth Shift Management and complex staff rotations. Additionally, its robust Client Management features make personalized marketing simple, all while being backed by reliable Customer Support available whenever you hit a snag. Cons: The mobile app occasionally feels less stable than the desktop version, which can complicate Appointment Management on the go. Additionally, while Customer Support is generally helpful, wait times during peak hours can be long when you need an immediate fix for a booking glitch. Reasons for choosing Vagaro I used it before, and my other work place use it so it’s convenient Vendor Response Love this! So great to hear Vagaro has been a strong all-in-one solution for scheduling, client management, shift management, and marketing, and that it’s helping streamline daily operations while delivering solid value for your business. We also appreciate your feedback on mobile app stability and support wait times during peak hours, our team would like to take a closer look at these areas to help improve the experience across both speed and reliability. Replied April 2026 Read More SB Shannon B. Verified reviewer Consumer Services Self-Employed Used daily for less than 12 months Reviewed April 2026 Disappointed and dissatisfied 2 Very frustrating. Schedulicity was so much better.I had used Schedulicity for almost 20 years, I believe, and was very happy. Ratings Breakdown 2 Ease of use 2 Value for money 3 Customer support 3 Functionality Pros: The option to charge clients if they cancel within a specific time frame. Also booking recurring appointments for an entire year is very easy . Cons: Almost everything. I was forced to switch from Schedulicity. Everything is way more complicated on my end and the clients end. The amount of clicks needed to checkout an appointment is ridiculous , it takes so much longer, they dont give you a dollar amount up front for the upcoming week, you have to dig deep to get it. I won't get my money deposited until almost noon the next day! And I cant see the amount being deposited once its in process. My clients are connstantly textimg me because something isn't working when trying to book online. It lets people book outside my hours when cleanup time is added to an appointment. There are so many things, these are just a few. Reasons for choosing Vagaro They didn't have the same products as Schedulicity Reasons for switching to Vagaro I was forced, Schedulicity was aquired by Vagaro Vendor Response We appreciate you sharing this detailed feedback, and we understand the frustration in adjusting after your transition from Schedulicity. We’d like to take a closer look at the checkout flow, booking rules, payout visibility, and online booking behavior you mentioned (including hours and cleanup time settings). Please reach out to support@vagaro.com or 925-464-1932 so our team can review this with you directly and help troubleshoot each area. Replied April 2026 Read More TS Tamar S. Verified reviewer Hospitality 2-10 employees Used daily for less than 2 years Reviewed April 2026 Vagaro review by Tamar 5 It has been wonderful. The check out process is fairly easy as well as booking Cilents for their appointments. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It allows me to have more than one profile for service providers. This is extremely important to growing our business Cons: 1\. It does not come with national holidays already incorporated in the calendar. 2. I would like the contactless option for all Cilents 3. It’s confusing how the Cilent has to sign before providing a card to process. Reasons for choosing Vagaro Affordability and easy usage of the platform Reasons for switching to Vagaro To have multiple service providers under my account Vendor Response Love hearing this! So great that having multiple service provider profiles has supported your business growth, and that booking and checkout have been smooth and easy for your clients overall. We also appreciate your feedback on holiday calendar integration, contactless payment options for all clients, and simplifying the checkout/signature flow before payment—these are helpful feature requests, and we’ll share them with our team for consideration. Replied April 2026 Read More Showing 1 - 10 of 3640 Reviews [See All Reviews](https://www.softwareadvice.com/medical/vagaro-profile/reviews/) ## Vagaro FAQs - What is Vagaro used for? Vagaro is used for business management for wellness, beauty, and fitness companies. The platform allows locations to list available appointment slots that are searchable and bookable via the web or the Vagaro app. Through Vagaro, users can market appointments and send customer reminders. Vagaro also offers POS hardware and payment processing options. - How much does Vagaro cost a month? The cost of Vagaro per month depends on the number of calendars a business needs to manage. The lowest-priced plan is $30 per month and includes one bookable calendar. Each additional calendar will add to the monthly cost. Vagaro also offers custom pricing for enterprise solutions and provides a free trial. - What are the different types of appointments for Vagaro? According to Vagaro customer support, multiple appointment types can be used to manage client bookings. Appointment types include new request (NR), new non-request (NNR), return request (RR), and return non-request (RNR). The categories are determined by whether the client is new or returning and if they are requesting a specific service provider. These appointment classifications can help businesses track customer retention and booking preferences. - How many customers does Vagaro have? Vagaro supports over 90,000 businesses daily. Vagaro customers include nail salons, tattoo parlors, pet grooming parlors, med spas, chiropractors, personal trainers, dance studios, and gyms. Through Vagaro, users have booked over 136 million appointments, and $4.08 billion in payments processed, showcasing the company’s expansive reach. - What are the benefits of Vagaro? Vagaro offers several advantages for wellness, fitness, and beauty businesses. One key benefit is the centralization of scheduling, payment processing, marketing, payroll, and inventory management. Teams can all work from a single platform to streamline client engagement and operational efficiency. 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