About Virtuagym

Virtuagym is a cloud-based membership management and coaching platform. The product enables users to plan workouts and track the nutrition needs of their customers. Virtuagym primarily caters to health and fitness clubs, personal trainers, physical therapists and class instructors. Virtuagym enables fitness clubs to perform functions such as billing and invoicing, scheduling trainings, tracking staff attendance, monitoring member check-ins and collecting online payments. Virtuagym helps fitness trainers and instructors create workout plans for customers, share plans with customers on their preferred devices, set fitness goals and track their progress on the results achieved. The system also enables customers to sell their products online through its platf...

Virtuagym Pricing

Pricing information is available on enquiry.

Starting price: 

$29.00 

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Client profiles

Virtuagym User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Showing 1 - 5 of 162 reviews

Jack

Verified reviewer

Company size: 51-200 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2021

Customer and End User benefits

Pros

Better than every other system we have used when asking inexperienced or junior staff to pick it up and go with it. The user interface for customers is also much easier and better than others, we have had very positive feedback from our gym members. A good range of tools and options that can be set up and customised without having to dedicate additional resource to operate it. The community noticeboard feature has been vital to our customer-centric approach.

Cons

limited connectivity to big brand wearable tech. We were also unable to use it to manage our online sports hall bookings.

Reasons for choosing Virtuagym

More customer centric and the ability to interact with our members is a key feature that aligns with our values the best.

Response from Virtuagym

Hello Jack, It is highly pleasant for us to know that our software is helping you to run your business in such a good way! We are continuously working on improving our product, and offering more integrations is already on our roadmap. As for online bookings, we can of course help you in setting this up through Virtuagym, so please feel welcome to reach out to us at support@virtuagym.com to better assist you with this! Team Virtuagym

Replied March 2021

Elizabeth

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

January 2021

Nutrition App/Meal Plans

Overall my experience has been well! For the most part about 90% of my clients have been successful using the app. The other 10% really struggle since they are used to the easiness of MyFitness Pal's tracking features.

Pros

I only use the Calorie Counter app and meal plan software. I like that I can see all of my clients food logs, load foods into their meals plans, and customize their macros. It makes it easy to monitor my clients intake to ensure they are hitting their goals to lead to results. Being able to save meals is great, especially when I have clients who eat the same meals a lot, or if I want to save a quick meal for my clients to have access too. I also like how my clients can see the little icon (yellow) to let them know I personally input that food item or created a meal. Overall I have enjoyed using the software!

Cons

There needs to be a way to create a recipe. One like MyFitness Pal, where you load all of the bulk ingredients of the recipe, then attach the number of servings the entire recipe creates so you can log the single serving. It is too challenging for my clients to log food if there is a recipe involved because it is a VERY length process to create a meal based on serving size when it is cooked in bulk. I believe there also needs to be a feature to track the 3 macros in grams versus percentages. Clients have a better understanding when they know "I have to hit 150g of carbs" versus seeing 100% at the top once carbs are hit. In the app, when you click on the percentage circles it gives a large range of macros to fall within. This does not allow for accuracy to truly see fat loss or muscle gain. When it comes to grams of macros, there is a very small window (5g of Pro/Carbs and 2g Fat) to ensure calories are not way over or under. Right now the app can fluctuate 80g which is HUGE that is 320 calories plus or minus on both carbs and proteins , fats fluctuate close to 22g which could be a 198 calorie difference. If someone continually hit high on those macros they would never lose the fat they desired When people input foods, there seems to be a lot of confusion when attaching a portion, or just in general since it autofill's to Macros Based on 100g. I have seen many food items input completely wrong, this could really put someone in a bad position when logging .

Reasons for choosing Virtuagym

I liked how it was a completely custom set up with a platform for my clients. I like being able to access each clients food diaries as well as have the option to load meals right into their app! It is extremely user friendly on a coaching stand point and I have had no problems navigating it. The price is also much more realistic for me since I am a super small business. There are some small speed bumps I run into, however, I have been good with overcoming them. I do still struggle getting some clients on board to be patient and take time to learn the software.

Response from Virtuagym

Hello Elizabeth, Thank you for sharing your thoughts with us! We are currently working on improving the nutrition app and your suggestions will be, of course, taken into consideration. Please feel free to contact us at support@virtuagym.com.

Replied January 2021

Nicole

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

Game changer for trainers and coaches

The staff is exceptional and second to none. The entire process from onboarding to execution of the branded app has been remarkable. The team I had helping me are the absolute best!

Pros

It is very user-friendly with all the bells and whistles required to increase clientele, impress them with a feel of large corporation and offers every tool to allow you to offer a good service to help your clients reach their goals.

Cons

So far, no. They have improved the overall system since 2018 when I first had it. It answered many complaints trainers had back then.

Reasons for choosing Virtuagym

I liked them from before. I just needed some glitches resolved, more staffing for better customer service and an overall improved service.

Reasons for switching to Virtuagym

I felt like I had an inferior product to what I had with Virtuagym the first time even.

Response from Virtuagym

Dear Nicole, Thank you so much for taking the time to share your feedback with us. We are very happy to hear you are pleased with our team and the system. It truly means a lot to have our customers share their positive experiences, especially during this time. Please feel welcome to email us at support@virtuagym.com if we can be of further assistance. Team Virtuagym

Replied December 2021

Colten

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2021

Great customer service and timeliness!

Overall, I'm please with our new software company, Virtuagym. They've been able to answer any and all questions that we've had.

Pros

I love how user-friendly Virtuagym has been. From the sign up process to the member management, the system is very easy to work with.

Cons

The transition from our previous software company to Virtuagym could've got a little easier, specifically talking about the transferring of payment methods. We're struggling to get ALL of our current members involved with the app and to set up their payment methods.

Reasons for switching to Virtuagym

We were looking for more of a user-friendly system for our employees. Not only that, we wanted more of a cost effective solution to get our members involved at the gym. Virtuagym has done that for us, and more!

Response from Virtuagym

Dear Colten, Thank you for proving us with your valuable feedback! We work very hard to ensure we provide a high-notch and user-friendly system, so it truly means a lot to know that our efforts are paying off. On another note, we know that migrating to a new system might be hard, so please do not hesitate to contact us at support@virtuagym.com to better assist you with this matter. Again, we thank you for taking the time to rate us, we're very appreciative of your kind words. Team Virtuagym

Replied October 2021

Valarie

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

July 2020

Great for clients, not yet great for the business end

We were super excited when we found this software, and thought it could do everything we needed. But as we got into the set up and transferring from our old system it was honestly a bit of a let down. It is a better experience for our clients and that is why we are sticking with it but really hope to see some development on the back end side of it so it allows us to more easily run our business.

Pros

The customer side of this is great. Being able to adjust the app as we want and the ability to program for clients right in the app is awesome. We are getting great reviews from our clients.

Cons

The business side of things need some work. There are very simple functions that the system can not yet do like; limit sale of a membership, integrate scheduling types (appointments, classes, enrollments), adjust membership and invoice dates (after expiry, adjusting payment processing...), payroll report function. It makes it a lot harder on our end to manage our business.

Reasons for choosing Virtuagym

We THOUGHT it would do everything we needed and was some bonuses on the client side.

Reasons for switching to Virtuagym

We were not happy with the price increases of MB and the current functionality

Response from Virtuagym

Dear Valarie, Thank you for sharing your Virtuagym experience! We're glad to hear that our all in one solution has allowed your business to connect with your members while driving engagement and revenue. Also, your feedback is very relevant to us as we continue to strive to become the most complete and functional solution for our clients. Let us remind you to reach out whenever you need us by emailing our support team at support@virtuagym.com we'll make sure to address all questions and keep in mind any suggestions you may have to improve the system overall. With warm regards, Your Virtuagym family!

Replied July 2020

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