Virtuagym Software


 

Virtuagym is a cloud-based membership management and coaching platform. The product enables users to plan workouts and track the nutrition needs of their customers. Virtuagym primarily caters to health and fitness clubs, personal trainers, physical therapists and class instructors.

Virtuagym enables fitness clubs to perform functions such as billing and invoicing, scheduling trainings, tracking staff attendance, monitoring member check-ins and collecting online payments.

Virtuagym helps fitness trainers and instructors create workout plans for customers, share plans with customers on their preferred devices, set fitness goals and track their progress on the results achieved.

The system also enables customers to sell their products online through its platform, which can be automatically integrated with income reports.

Virtuagym offers mobile apps for iOS and Android phones. It also offers a community portal. This product offers online learning modules for staff training and enables data import from any source.

 

Virtuagym - Client profiles
 
  • Virtuagym - Client profiles
    Client profiles
  • Virtuagym - Nutrition tracking
    Nutrition tracking
  • Virtuagym - Scheduling
    Scheduling
  • Virtuagym - Sales reports
    Sales reports
  • Virtuagym - POS
    POS
  • Virtuagym - Credit-based systems
    Credit-based systems
Supported Operating System(s):
Web browser (OS agnostic)

48 Reviews of Virtuagym

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Ken from sfdc
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Simple Tool for communicating with trainer.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

There are a lot of options and features to use in the tool. It's relatively easy to use. Nice way to communite between trainer and client.

Cons

Not an easy way to upload pictures. Need more options for creating meal plans. Lacking a dashboard feature with management overview and high level reporting.

Review Source
 
 
 
Showing 1-20 of 47

Darren from Performance Chasers

June 2018

June 2018

Great software i could not imagine going back to the old way of doing things after using virtuagym.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
Support
Pros

The mobile app online portal is great it has saved me so many hours designing plans and I can check and change a client's diets and training. I can also add training plans straight to their account so they have something to follow between one to one sessions as well as giving clients all a printed copy or training plans. I have always had a great service from the virtuagym staff members have always been very helpful and quick to respond to any issues I have had. I have enjoyed using the software so much that I have even referred a few other personal trainers and I could not imagine going back to the old way of doing things after using virtuagym.

Cons

Can be hard for new users to use the app to the full potential but if you take the time clients will use the app and get more benefits from it once you show them how.

Review Source: Capterra
 

Allen from PinkLadies

June 2018

June 2018

Customer retention and ease of communication was our primary goal this software smashed those goals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The fact that I can communicate with all my members in one place, schedule, take payments and have the full functionality of the finance section, but also add in as many staff members as needed specifically to their individual departments just Love this option. Great to track memberships and attendance as well as online option to our business.
The support by far is AWESOME the team that looks after the UK clients are simply incredible and they go over and above to help and have worked late working on our system and to know that you have a full office pulling out all the stops to make things awesome for your business is such a relief. Telephone, email and chat feature are the support methods and when that office is shut other offices worldwide pick up the issue and assist so the support package is by far the best I've come across and without them I would have not stayed with the software. But they have gone above and beyond to help us get it right and that I value a lot, team is fantastic real-life hero's

Cons

The notifications are not very quick, and the apps are individual as opposed to being just one for portal, food and coaching. Lot to get head around at first but support is incredible

Review Source: Capterra
 

Shane from RiseFit
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Will be good in another 1-2 years I think, but currently not as great as it makes out it is.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software has the beginnings of a well rounded, professional platform - IOS and Android applications complement the Web Portal Interface.

Many of the features are workable, some are much better than the other alternatives on the market.

Cons

Lack of visibility in product's development - as a client we don't know when a promised feature will be released (if ever). Basic functionality such as the ability to create supersets inside the workout editor took years to implement; VG stated that this was because the workout editor needed a complete redesign; but did not give anyone any idea of when this would be released other than *soon*.

Billing automation is clunky and does not integrate with many of the vendors in the market.

Review Source: Capterra
 

Lucy from Let Luce Training

May 2018

May 2018

Great app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is realiable and user friendly. The customer service team try their hardest to help in any way they can. When purchasing I felt no pressure to get locked into a contract unlike other companies which can really affect your experience.

Cons

That I cannot view a weekly schedule on my mobile app. And my members of staff do not see the same coloured schedule that I see. Its also not clear how to set staff privacy settings.

Review Source: Capterra
 


February 2018

February 2018

The software is good. There are some aspects of the app that would attract different genders more.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

For a small business the cost of the software is high. This would be great for large gyms or business that are already established.

Pros

The ability to adjust and refine what you want the client to have. They ability to track finances and request payments is great for small businesses. The staff when discussing the software was very helpful.

Cons

All of the exercise examples are with a male. 95% of my clients are female and would rather see a female for examples.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: February 2018

February 2018

 

Hi there,

Thanks for your kind comment and above all for the time you spent to write it!

We are happy for benefits that you are enjoying with our product as well as the challenges in front of us.

We hope that the price that you're now paying is only a small investment in comparison with the return that you might get with our product, and we look forward to hearing your opinion at the end of the 12th month of contract in order to further taylor it to your needs!

You also have a point highlighting the necessity of building a female model for the exercise and we can assure that this is one of our action points on our roadmap, so let's cross fingers to have it live as soon as possible.

Thank you again for your contribute, and please do not hesitate to get back to us with any additional feedback or question you might have!

We wish you all the best.

Your,

Virtuagym CS Team

 

Ashley from Evolve Strength Training

February 2018

February 2018

Virtua gym has some positives, but it didn't fit with my business needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The nutrition app is wonderful. It has a gorgeous design and is easy to use. Look out myfitnesspal!

Cons

The training app is a bit cumbersome to use, especially the program builder. You can't build out programs for say a 6 week training block with target reps/weights/sets for your client to hit. It is too expensive for what it has to offer. Other software is better at a cheaper price.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: February 2018

February 2018

 

Hi Ashley,

Thanks for having found time to review our product!

We're happy for your compliments but also very sorry for the inconvenients you met.

Please feel free to reach us out at support@virtuagym.com indicating your request more in detail, in order to see together how the service can best fit. Naturally, please feel free also to express your concerns about the price, as our goal is to tailor our product to your business as an investment rather than a pure cost.

We're glad to help, and thanks again for your feedback!

Your,
CS Team

 


January 2018

January 2018

Virtuagym saves time and my clients love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that I am able to connect with the community and my clients which is important in the training industry. I especially love the nutrition and training apps. It also stays frequently updated.

Cons

More user customization features would be great when it comes to workouts but all in all it is a great software.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: January 2018

January 2018

 

Hi there,

Thanks for your enthusiast and genuine comment - we love it!

It is a big reward for our hard work and we would like to thank you by inviting you to discuss further with us about your request. As you know, we like to be transparant within our developing process and your contribute would be essential for us.

Therefore, don't be afraid to show yourself and send an email to our CS team! We look forward to keeping and improving this brilliant cooperation.

In the meantime, have a great one!

Best,
Your CS Team

 

Sean from SC Vital Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Not what i was told

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nothing

Pros

The functionality of the coaching app, is nice - That's it.

Cons

I explicitly asked that when i purchased virtuagym, would it be possible for my clients to have a limited number of PT sessions on a weekly basis, starting on sunday and renewing on the following sunday....however i wanted them to be able to book at least 30-60 days in advance as my clients like to plan.

I was told that this was possible and i would have help setting it up, this has not happened.

I have had virtuagym since December and was looking to implement it into my gym facility by mid january, however due to the lack of help from support, i am no closer to getting what i need from the software.

I even offered to pay virtuagym to set it up for me as i thought it may be me that was doing something wrong, they declined and their rep. stopped conversing over the support line.

All i wanted was for my clients to book 1,2,3 or 4 Personal Training sessions per week, at least 30 days in advance - How can this be so hard..!!??

At the moment the system allows me to book 10 sessions in 10 days and i was told "That's ok, the client will be notified if they don´t have enough credits to attend the class"

All i want is that the client can't book the class, i dont want them to book to be told nearer the time "sorry you don't have enough credits" they will turn up and say "but i booked and the system let me?"

Very frustrating for a business owner and terrible customer service

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: February 2018

February 2018

 

Hi Sean,

Thanks for the time you spent to review our product.

We're sincerely sorry if you are experiencing an unpleasant situation with the product and with our CS Team.

We took a look at the conversations you had with our consultants over the last days, and we noticed that there was rather some confusion between the many questions asked and the many solutions provided, which inevitably leads to confusion and frustration.

Our advise is to send one, fully detailed email to support@virtuagym.com, explaining exactly the challenges you are now experiencing, the way you would like to work with the system and - if you like - any improvement that you would like to see (maybe there are some features you aren't aware of yet!). Plus, with our live chat service, we can help you further with your real time queries.

We believe that - this way - we can achieve a way more constructive communication, helping your business to take off with us!

We stay at disposal.

Your,
CS Team

 

Wesley from Evolve Strength Training

January 2018

January 2018

Virtuagym is a costly program that doesn't have the functionality to work with our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The user interface is very aesthetically pleasing, especially the nutrition app. The training app exercise animation are pretty good as well.

Cons

Cost. Very expensive compared to others. You can't build workout programs for a period of time. For example, a 6 week strength training program with progressions in weight/reps/sets.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: January 2018

January 2018

 

Hi Wesley,

Thanks for the time you spent to review our product.

Although we're very happy about your compliments, we would like to apologise if you met some inconvenient with our product.

As you know, our goal is to design a service that fits goals&pockets of our clients, in order to let it be more an investment than an expense. We're sincerely sorry if this was not the very outcome of our professional relation.

We are also very curious to know more about your second query, as it is actually possible to build a progressive training program, basing this on the last progresses made by the client for each exercise within a workout plan.

If you're interested to have a further talk about it, please do not hesitate to get back to us.

In the meantime, we wish you the best of luck with your business.

Best,
Your CS team

 

Chris from CrossFit Catonsville

December 2017

December 2017

Terrible, Dishonest Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None, unless you count less money in the bank account as a benefit. I don't.

The software could be great with quite a few improvements, but it lacks much basic functionality such as automated billing.
- The sales people are slick tongued and can sell really well. They'll promise you whatever you want! (See Cons)

Cons

- As mentioned, they promise a lot and then don't deliver. If you ask about a feature they don't have, they'll assure you it "launches next month" or some such nonsense.

- Sales people sell a product they don't have by promising/"showing" features they don't have.

- They WILL charge you as long as they possibly can, even going so far as to change the names that appear on the credit card statement in order to circumvent account holds.

- They won't let you try the platform before committing. Their minimum contract is 12 months and the "cancellation" terms are to pay out the entire remaining contract even if you don't want to use the service.

- When you do try to cancel, they'll delay replying long enough to charge you at least one more time, then they'll try to make you jump through hoops with "cancellation paperwork" when the contract expressly states they accept cancellation via simple email.

- This company is a scam. Stay away!

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: December 2017

December 2017

 

Hi Chris,

Thanks for sharing your opinion.

We are sorry if you felt misled by our reps about the product as well as if the service did not satisfy your expectations.

It is not our intention to offer a product that works differently than promised, nor we do so with any feedback. The implementation of such ideas needs to undergo a complex development process and we usually do not promise to implement it very soon if it cannot happen. So again, we are sorry if you felt this way.

Same goes for the closing process, which needs to be carefully processed, especially if under circumstances such as a premature cancellation.

If you feel like providing us with further details, please feel free to do so by dropping an email at support@virtuagym.com and we'll be happy to think along with you over your specific feedback and ideas for improvement, in order to address them properly.

We are sorry for this situation and look forward to hearing from you.

Sincerely,
The CS Team

 

James from Core Fitness Wellington

October 2017

October 2017

Terrible, pushy sales people, unsolicited deductions from credit card

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

\

Cons

Does not work as easily intended by the sales staff. Stay away and save yourself the hassle. I have just had a payment taken after confirmed cancellation, while also ticking the box for please do not store my card details for next time. SCAM

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: November 2017

November 2017

 

Hi James,

We are really sorry to hear this feedback and we would like to apologise if your impression of our work is so negative.

Our work is primarily based on the opinion and feedback of all our clients, especially when such an opinion is so clear and sharp.

Therefore, although you are an ex customer of ours, we are very curious to hear your feedback and to value it in order to better address our future communication and service delivery.

Our committed and passioned work refrains us from being of any kind of scam and, if you got this impression, our primary interest is to know why. Probably the inconvenience reported is due to some error occurred in the cancellation procedure and, if so, we would like to apologise again.

In addition, if you would like to report more about the service provided by our agents, please reach us out at support@virtuagym.com and we'll carefully read your opinion.

Thanks and we look forward to hearing from you.

The CS Team

 

Selma from Selsa Personal Training

August 2017

August 2017

Very complete and affordable software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That it is everything in one system: backoffice, support for your clients and CRM. It's very complete.

Cons

The lack of flexibility to (for example) delete certain activities. It makes it a it unclear in some cases, especially in the beginning.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: November 2017

November 2017

 

Hi Selma,

Thanks for your kind compliments and for sharing your feedback!

We are sorry to hear that the multifunctionality of our system caused any confusion at the beginning, we are working to make it more intuitive and functional, thanks also to feedback like yours.

Have a great one, we stay at disposal!

The CS Team

 

Bart from Karelli bvba
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Functional, easy, up to date

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Little effort for a maximum of work. A lot of exercices. Good bookkeeping and administration . Food app is good

Cons

Conflict in use with clients of basic fit. Some gsm's dont work good with the app's . For the rest Ok!

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: November 2017

November 2017

 

Hi Bart,

Thank you so much for sharing your kind opinion!

Could you please let us know better about the conflict you mention in the "Cons" section? We would love to offer you a 100% satisfactory service!

Have a great one.

The CS Team

 

Froso from Online PT Pty Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

The Best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The fact that its exactly what I was looking for but couldnt afford to design it from scratch and didnt have the time to wait.

Pros

3D Animated Exercise Library, Measurements, Heart Rate Monitor and Sync with App, Nutrition App and Journal, Challenges, Community, Workouts and this is only naming a few things. So much more

Cons

Not much to say here but I would've liked have a female trainer also showing exercises.
Theres nothing else believe it or not.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: August 2017

August 2017

 

Hi Froso,

thanks so much for your kind words! It's really rewarding to get feedback from our professionals and hear their success stories :)

Regarding your feedback, I totally agree with you that having a female character as an virtual coach is a great idea. In fact so my team and I have passed this point on to our design team. Hopefuly, a female trainer is something we can see in the future ;)

Thanks again for your review!
Alkistis Piki, CS Team

 

Nicole from GreaterU, LLC.

July 2017

July 2017

Love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that it is frequently updated, new exercise are added often, it's clear/easy/concise to use. My clients like the "in app" tutorials and I hear overall great things from my clients!

Cons

I wish when creating a workout you could do more things like supersets, circuits, etc. I also wish you could do timed OR repetitions for each exercise instead of having to make a an exercise for each.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: August 2017

August 2017

 

Hello Nicole,

first of all, I want to thank you for your amazing feedback! It's great to hear your clients are already making the best use of the App and workout plans we provide in our database.

Secondly, I'm happy to inform you that after a few months of hard work, we now provide the option to choose between time and repetition based exercises making circuits and super sets easier to work with.

Best Wishes,
Alkistis Piki, CS Team

 

Patrick from Synergy Strength & Nutrition
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Excellent experience thus far in setting everything up. Support has been great to work with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All the functionality I need - apps, billing, store, etc.

Pros

Lots of options and tools within the software, yet very user friendly. Very easy to navigate through and change settings.

Cons

Have to pay for it before you come online & active with clients. I wish it would start billing when I started with clients.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: August 2017

August 2017

 

Hello Patrick,

many thanks for taking time to write your opinion on Virtuagym! We are happy to hear that our team helped you with implement our system smoothly, this has always been a top priority to us :)

I definitely have to agree with you as we always work hard to not only create an all inclusive system but also make it as user friendly as possible.

We will be happy to hear more from you, your feedback is highly appreciated.

Best wishes,
Alkistis Piki, CS Team

 

Duncan from XERCISE4LESS

July 2017

July 2017

great easy solutions to workplace dramas

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

EASE OF USE, VERY SIMPLE SOLUTIONS BASED SOFTWARE AND THE APPLICATION AND USE OF THE PROGRAMS SUPPORTS THE ORGANISATIONAL NEEDS.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: August 2017

August 2017

 

Hello Duncan,

thanks so much for your enthusiastic feedback!

It's really great to hear that Virtuagym has helped you with all organisational needs of your business. But most importantly, we are proud to hear that we did our best to eliminate workplace dramas as we all know how time and energy consuming these can be :)

Please stay tuned as there are many more new features and possibilities in our timeline.

Thanks again for your feedback and have a great one!

Alkistis Piki, CS Team

 

Hub from Fitness Uden BV

May 2017

May 2017

Virtuagym is a very customer-friendly program, easy to learn, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good overview and access of all functions; easy to use app for members; nice tool for coaches to communicate with their clients;

Cons

Too limited tolls for management-overviews:
- not possible to make printable periodical overviews (monthly - yearly)
- making specific queries is limited or even not possible (memberships, periodical results, products and so on),
- making periodical financial reports is not possible

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: August 2017

August 2017

 

Hello Hub,

first of all, I want to thank you for taking time to write to rate us and write a comment with your honest opinion! I am more than happy to hear that you have successfully implemented our system for your clients coaching.

As for administration tasks, Virtuagym is currently working on a new tool which would allow our users to keep detailed records of their classes attendance, clients at the end of their membership and many more. Please, do feel free to contact us by sending an email over to support@virtuagym.com for any questions you may have. We are happy to help!

In the meantime, have a great time and thanks again for your feedback :)

Alkistis Piki CS Team

 

Jennifer from CrowdCare Foundation

May 2017

May 2017

Fun product with great tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

I like being able to track my food and fitness! The tools are easy to use and have helped me lose weight.

Cons

Harder time getting a virtual group to adopt. Would work much better if we saw each other every day to reinforce good behavior.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: May 2017

May 2017

 

Hi Jennifer,

Thanks for your great feedback!

First, it's great to hear that you became familiar with our fitness tools and congratulations with losing your weight!! Keep it up!

The online community is a tool that, at the beginning, might require some start up work, but we do advise you to enforce it with your business. You will see that your client engagement will rise impressively, and it will be soon facilitated by our push up notification system as well! Therefore, stay tuned and, if you need any advise on how to optimize it, please do not hesitate to get back to us at support@virtuagym.com.

Thanks again for your time and best of luck from our team!

Best regards,

Walter - CS Team

 

Rachel from Rachel Wellness LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great software to help grow my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy use for my clients to track their progress and helps me interact with them virtually.

Pros

That is has challenges, badges, build in workout videos, and tracks your progress all from your phone!

Cons

That you can't create carb cycle meal plans and you can't save meal plan templates in the app for clients.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: May 2017

May 2017

 

Hi Rachel,

Thanks for your nice feedback!

We appreciate the fact that you're loving our community features, that's a great stimulus for our work!

We are soon implementing our coaching functionalities and we're sure you'll like what we will come up with :) Wait for it!

Please remember that you can address all your questions over the service to support@virtuagym.com and we'll be happy to see how we can work on your specific needs.

Thanks again Rachel, and have a great one!

Best Regards,

Walter - CS Team