Virtuagym Software


 

Virtuagym is a cloud-based membership management and coaching platform. The product enables users to plan workouts and track the nutrition needs of their customers. Virtuagym primarily caters to health and fitness clubs, personal trainers, physical therapists and class instructors.

Virtuagym enables fitness clubs to perform functions such as billing and invoicing, scheduling trainings, tracking staff attendance, monitoring member check-ins and collecting online payments.

Virtuagym helps fitness trainers and instructors create workout plans for customers, share plans with customers on their preferred devices, set fitness goals and track their progress on the results achieved.

The system also enables customers to sell their products online through its platform, which can be automatically integrated with income reports.

Virtuagym offers mobile apps for iOS and Android phones. It also offers a community portal. This product offers online learning modules for staff training and enables data import from any source.

 

Virtuagym - Client profiles
 
  • Virtuagym - Client profiles
    Client profiles
  • Virtuagym - Nutrition tracking
    Nutrition tracking
  • Virtuagym - Scheduling
    Scheduling
  • Virtuagym - Sales reports
    Sales reports
  • Virtuagym - POS
    POS
  • Virtuagym - Credit-based systems
    Credit-based systems
Supported Operating System(s):
Web browser (OS agnostic)

34 Reviews of Virtuagym

Showing 1-20 of 34

 

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https://www.softwareadvice.com/club-management/virtuagym-review/

James from Core Fitness Wellington

October 2017

October 2017

Terrible, pushy sales people, unsolicited deductions from credit card

Ease-of-use

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Pros

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Cons

Does not work as easily intended by the sales staff. Stay away and save yourself the hassle. I have just had a payment taken after confirmed cancellation, while also ticking the box for please do not store my card details for next time. SCAM

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: November 2017

November 2017

 

Hi James,

We are really sorry to hear this feedback and we would like to apologise if your impression of our work is so negative.

Our work is primarily based on the opinion and feedback of all our clients, especially when such an opinion is so clear and sharp.

Therefore, although you are an ex customer of ours, we are very curious to hear your feedback and to value it in order to better address our future communication and service delivery.

Our committed and passioned work refrains us from being of any kind of scam and, if you got this impression, our primary interest is to know why. Probably the inconvenience reported is due to some error occurred in the cancellation procedure and, if so, we would like to apologise again.

In addition, if you would like to report more about the service provided by our agents, please reach us out at support@virtuagym.com and we'll carefully read your opinion.

Thanks and we look forward to hearing from you.

The CS Team

 

Selma from Selsa Personal Training

August 2017

August 2017

Very complete and affordable software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

That it is everything in one system: backoffice, support for your clients and CRM. It's very complete.

Cons

The lack of flexibility to (for example) delete certain activities. It makes it a it unclear in some cases, especially in the beginning.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: November 2017

November 2017

 

Hi Selma,

Thanks for your kind compliments and for sharing your feedback!

We are sorry to hear that the multifunctionality of our system caused any confusion at the beginning, we are working to make it more intuitive and functional, thanks also to feedback like yours.

Have a great one, we stay at disposal!

The CS Team

 

Bart from Karelli bvba
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Functional, easy, up to date

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Pros

Little effort for a maximum of work. A lot of exercices. Good bookkeeping and administration . Food app is good

Cons

Conflict in use with clients of basic fit. Some gsm's dont work good with the app's . For the rest Ok!

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: November 2017

November 2017

 

Hi Bart,

Thank you so much for sharing your kind opinion!

Could you please let us know better about the conflict you mention in the "Cons" section? We would love to offer you a 100% satisfactory service!

Have a great one.

The CS Team

 

Froso from Online PT Pty Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

The Best!

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The fact that its exactly what I was looking for but couldnt afford to design it from scratch and didnt have the time to wait.

Pros

3D Animated Exercise Library, Measurements, Heart Rate Monitor and Sync with App, Nutrition App and Journal, Challenges, Community, Workouts and this is only naming a few things. So much more

Cons

Not much to say here but I would've liked have a female trainer also showing exercises.
Theres nothing else believe it or not.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: August 2017

August 2017

 

Hi Froso,

thanks so much for your kind words! It's really rewarding to get feedback from our professionals and hear their success stories :)

Regarding your feedback, I totally agree with you that having a female character as an virtual coach is a great idea. In fact so my team and I have passed this point on to our design team. Hopefuly, a female trainer is something we can see in the future ;)

Thanks again for your review!
Alkistis Piki, CS Team

 

Nicole from GreaterU, LLC.

July 2017

July 2017

Love it!

Ease-of-use

Functionality

Product Quality

Customer Support

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Pros

I love that it is frequently updated, new exercise are added often, it's clear/easy/concise to use. My clients like the "in app" tutorials and I hear overall great things from my clients!

Cons

I wish when creating a workout you could do more things like supersets, circuits, etc. I also wish you could do timed OR repetitions for each exercise instead of having to make a an exercise for each.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: August 2017

August 2017

 

Hello Nicole,

first of all, I want to thank you for your amazing feedback! It's great to hear your clients are already making the best use of the App and workout plans we provide in our database.

Secondly, I'm happy to inform you that after a few months of hard work, we now provide the option to choose between time and repetition based exercises making circuits and super sets easier to work with.

Best Wishes,
Alkistis Piki, CS Team

 

Patrick from Synergy Strength & Nutrition
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Excellent experience thus far in setting everything up. Support has been great to work with.

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All the functionality I need - apps, billing, store, etc.

Pros

Lots of options and tools within the software, yet very user friendly. Very easy to navigate through and change settings.

Cons

Have to pay for it before you come online & active with clients. I wish it would start billing when I started with clients.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: August 2017

August 2017

 

Hello Patrick,

many thanks for taking time to write your opinion on Virtuagym! We are happy to hear that our team helped you with implement our system smoothly, this has always been a top priority to us :)

I definitely have to agree with you as we always work hard to not only create an all inclusive system but also make it as user friendly as possible.

We will be happy to hear more from you, your feedback is highly appreciated.

Best wishes,
Alkistis Piki, CS Team

 

Duncan from XERCISE4LESS

July 2017

July 2017

great easy solutions to workplace dramas

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Pros

EASE OF USE, VERY SIMPLE SOLUTIONS BASED SOFTWARE AND THE APPLICATION AND USE OF THE PROGRAMS SUPPORTS THE ORGANISATIONAL NEEDS.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: August 2017

August 2017

 

Hello Duncan,

thanks so much for your enthusiastic feedback!

It's really great to hear that Virtuagym has helped you with all organisational needs of your business. But most importantly, we are proud to hear that we did our best to eliminate workplace dramas as we all know how time and energy consuming these can be :)

Please stay tuned as there are many more new features and possibilities in our timeline.

Thanks again for your feedback and have a great one!

Alkistis Piki, CS Team

 

Hub from Fitness Uden BV

May 2017

May 2017

Virtuagym is a very customer-friendly program, easy to learn, easy to use

Ease-of-use

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Pros

Good overview and access of all functions; easy to use app for members; nice tool for coaches to communicate with their clients;

Cons

Too limited tolls for management-overviews:
- not possible to make printable periodical overviews (monthly - yearly)
- making specific queries is limited or even not possible (memberships, periodical results, products and so on),
- making periodical financial reports is not possible

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: August 2017

August 2017

 

Hello Hub,

first of all, I want to thank you for taking time to write to rate us and write a comment with your honest opinion! I am more than happy to hear that you have successfully implemented our system for your clients coaching.

As for administration tasks, Virtuagym is currently working on a new tool which would allow our users to keep detailed records of their classes attendance, clients at the end of their membership and many more. Please, do feel free to contact us by sending an email over to support@virtuagym.com for any questions you may have. We are happy to help!

In the meantime, have a great time and thanks again for your feedback :)

Alkistis Piki CS Team

 

Jennifer from CrowdCare Foundation

May 2017

May 2017

Fun product with great tools

Ease-of-use

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Pros

I like being able to track my food and fitness! The tools are easy to use and have helped me lose weight.

Cons

Harder time getting a virtual group to adopt. Would work much better if we saw each other every day to reinforce good behavior.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: May 2017

May 2017

 

Hi Jennifer,

Thanks for your great feedback!

First, it's great to hear that you became familiar with our fitness tools and congratulations with losing your weight!! Keep it up!

The online community is a tool that, at the beginning, might require some start up work, but we do advise you to enforce it with your business. You will see that your client engagement will rise impressively, and it will be soon facilitated by our push up notification system as well! Therefore, stay tuned and, if you need any advise on how to optimize it, please do not hesitate to get back to us at support@virtuagym.com.

Thanks again for your time and best of luck from our team!

Best regards,

Walter - CS Team

 

Rachel from Rachel Wellness LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great software to help grow my business.

Ease-of-use

Functionality

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Easy use for my clients to track their progress and helps me interact with them virtually.

Pros

That is has challenges, badges, build in workout videos, and tracks your progress all from your phone!

Cons

That you can't create carb cycle meal plans and you can't save meal plan templates in the app for clients.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: May 2017

May 2017

 

Hi Rachel,

Thanks for your nice feedback!

We appreciate the fact that you're loving our community features, that's a great stimulus for our work!

We are soon implementing our coaching functionalities and we're sure you'll like what we will come up with :) Wait for it!

Please remember that you can address all your questions over the service to support@virtuagym.com and we'll be happy to see how we can work on your specific needs.

Thanks again Rachel, and have a great one!

Best Regards,

Walter - CS Team

 

Robert from Rise Fitness ho ho kus

April 2017

April 2017

Terrible Terrible Terrible, stay away!

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If they provided a good service that people wanted to continue to use, they would not need a 12-month contract. They have great, slick, fast talking, smooth sales people, and the website is great and it all sounds so good. They do not offer a free trial and the only way was to sign up. They had me convinced, and they said that all that I wanted they would deliver. Well, once I signed the contract that all changed. With a hefty set up fee, which included them loading the excel list of my client info into Virtuagym, they didn't do anything else, so that is a huge rip off. Then the story continued to fall apart even more. They claimed to have this amazing app for workouts which turned out to be incomplete, and not able to adjust a parameter in it like they promised it did. The sales tax is included in the pricing, so for US market this is an issue, and they had no good solutions. During the sales process they said they have tagging feature which for my business is key, and when I got to use the program the tagging feature was up, but you could only add tags, the delete button they told me has not been built yet and there was no reporting I could pull from the tags, essentially it was useless. They said well in few months we will have. I asked what is few months, they had no answers. Then they gave me a huge runaround about canceling and this being a breach of contract. Oh they also had they numbers wrong and they 2.5x charged my monthly fee, and demanded a fee to get out of contract, while acting like they were doing me a huge favor, after I with my staff put in over 20 hours of work to enter information, and research and work through all the problems we came across. Totally dishonest, totally wrong on so many levels.

Pros

Great sales people that can sell ice to eskimos. The ideas sounds great, and I was super excited to start to use the product.

Cons

The features they promised were either not developed yet, others were not fully functional, and those were the key features they told me about that got me to buy into their product. They took money upfont and wouldn't refund me even though what they promised they couldn't deliver. In over 10 years of being in business this is one of the worst companies I dealt with. End of they day, reputable and confident companies will provide a free trial and no contract. I highly advise to skip this company and look at others that offer a free trial and there are many companies that are month to month because their clients are happy and want to stay with them.

Advice to Others

Stay away, go with a company that offers free trial, this is a scam

Review Source: GetApp
 

Jan-Roux from Jrkfitness

April 2017

April 2017

The Online Coach

Ease-of-use

Functionality

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Customer Support

Value for Money

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I think the virtuagym system works great and amazing and I believe the system is well thought out and great for clients to keep track of their progress and I believe that there are some areas that can still do some work. I think if virtuagym can be combined with a service like PT distinction it will be mind blowing. But I believe the Virtuagym system has been designed for gym owners and larger scale facilities, the system is good but I would use a more specific online coaching platform.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: May 2017

May 2017

 

Hi Jan-Roux,

Thanks for the time spent to write this kind review!

We appreciate the fact that you outlined our advantages but also some feedback aimed to improve our service.

Virtuagym is currently working on expanding its targets and meet the needs of all fitness professionals. This is why we are currently implementing a push notifications system plus a new tool that, you'll see, will make your life as a coach way easier :D

So, stay tuned! And thanks again for your review.

Best regards,

Walter - CS Team

 

Torrence from Limitless Body Solutions
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Great app, can use minor improvements

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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I enjoy the app a lot, I really like the workout feature. I would love it if there was a before and after feature in the app for clients and if they were able to keep up with body metrics. The nutrition app can use some updating as well. But all in all I'm really satisfied with the app in its features.

Pros

The scheduler and booking features are great as well as the workout plans you can build. The coaching and workout builder is my favorite feature

Cons

There isn't a way for the clients to post before and after pics. The nutrition app is kind of confusing for clients, it could use a update. The workouts disappear if you don't do them on the day scheduled.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: April 2017

April 2017

 

Hi Torrence!

Thanks for your time spent to write this review, for the kind words and the feedback! This is extremely important to carry out our work towards the right direction.

Your feedback on the post/after pics is actually legit! We would love to hear from you how you would personally build it in our system, in order to get useful inspiration.

Furthermore, we would be very interested in receiving further details about the other cons you indicated, in order to work on them straight away. Could you please do so with an email to support@virtuagym.com?

One of our team will get back to you in order to solve any inconvenience together!

Thanks again, and have a great one.

Best Regards,

Walter - Customer Success Department

 

stefany from X3FIT
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Great tool for organize clients and increase your revenue

Ease-of-use

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My first month using Virtualgym, still under process of learning and working on the design membership type, I have discover a wonderful system to make your services 5 start. My "request" is would look better is the videos of the exercises doesn't look robotics. A natural look makes the people feels that the exercises are possible and real. Upgrade the food system in same app would be 100 best seller. All in 1

Pros

Organizations

Cons

Design of the play workouts

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: April 2017

April 2017

 

Hi Stefany,

We thank you for your rating and the kind words!

We are currently working to improve our animations and make your online experience even more realistic and engaging. Therefore.. stay tuned!

If anything, please do not hesitate to get back to us.

Thanks again, and have a great one!

Best regards,

Walter - Customer Success Department

 

patrick from phyto nutrition
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

I have had success with the Virtua Gym software package.

Ease-of-use

Functionality

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Value for Money

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I have been using the Virtua Gym branded app & all in one package since September 2016. Initially it took a bit of time to navigate the system and find out how I could use the features for the services we offer. After some testing, we built new meals plans, as well as integrated workout plans through the software. My team of Dietitians have been able to incorporate the Virtua gym software into some of our planning and tracking, and our clients have had great success. The software is all inclusive, it has many features available to you, so you can customize your software package to your needs. Overall, I am very satisfied with the product, and it has allowed me to expand my services offering. Customer services has always helped me with any issues I've had. I recommend VirtuaGym!

Pros

The many different software features to run a health clinic

Cons

I was told that the software would link with fitbit scales, however, they do not link to the scales, only the trackers.

Advice to Others

It takes time to implement, but well worth the time investment.

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: March 2017

March 2017

 

Hi Patrick!

Thanks so much for your kind comment. Familiarizing with the system at the beginning might indeed take more time than after becoming a Virtuagym master. This is absolutely regular, as it relates to a new and revolutionary way of working! We are very happy that this time was well spent and we hope to have addressed you to the best, as we always strive for!

We're working to expand the range of hardwares that we connect to, therefore stay tuned in order to get the best out of our service!

If anything, please do not hesitate to give a shout and we'll be happy to help you out.

Have a great one!

Walter - Virtuagym Customers Success team

 

Daniel from SD Fitness

March 2017

March 2017

Virtuagym: great all-in-one system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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My partner and I began with Virtuagym after I had investigated their booth at the 2016 Club Industry Show in Chicago.
From a mobile-fitness owner's standpoint and for traditional clubs, this system can be your go-to for a complete software.
First off, their support is exceptional with live chat and dedicated, rapid email response. All of my concerns and questions were always answered in a timely manner and from my requests, they've made changes to our system for us on what we wanted.

For specific feautures, Ill touch on a few, but their pdf catalog/brochure really lays out everything nicely for what is offered.
New and existing members can sign up for the system via request or going to the club's "online shop" where they may browse the club's products and packages. They can view a schedule with the club's class listings and book their spot. Member's receive their own profile page which can be customized and it is part of the club's own social feed. Groups can be added for different demographic purposes for what population the content speaks to.

Members can create their own workouts from a large exercise and activity database, track their progress with many measurement options. Track food with a huge database of foods as well as create your own meals by saving particular foods in the nutrition diary as a meal, so it can be accessed later if the client makes and eats the same thing. Nutrition facts are clearly displayed and this can be a good tool, however does take time and work for one to become proficient and willing to do this all the time.

The system syncs with Fitbit for basic statistics and VG has their own activity trackers that go with their system, NeoHealth, which could be a promotion to members.

From a personal coaching standpoint, I would grade this system a B. Ive been told some updates are near that would work out some kinks and be useful additions. Push notifications, a "circuit/superset" option in the workout builder, majority of posts on the social feed go through, but some receive an error and most be re-entered.
But alot is offered. You can send workouts and activities to the client's activity calendar, set up and fill in their meal plan and set goals.

For business, everything is offered. Point of sale, kiosk check ins, marketing, services, memberships and more can be edited for the individual club or coach's liking

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: March 2017

March 2017

 

Hi Daniel,

Thanks for your nice review and for your accurate description of our service! It is great to see how well you are doing and how efficiently we are helping you run your business!

Features such as push notification and superset editor (and much more!) are currently in our roadmap, and we hope they will be implemented soon, in order to make us deserve your A-grade!

We thank you for the valuable time that you have spent to write this review, and please do not hesitate to reach out if anything!

Have a great day,

Walter - Virtuagym Customer Success Department

 

Denise from VITAMIND Training & Coaching
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Happy clients because of Virtuagym

Ease-of-use

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Value for Money

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I was starting my company VITAMIND when I saw an other trainer who was using the online system from Virtuagym. I loved it, it had exactly the features where I was searching for as a trainer to complete the request from my clients.

What I personally like is that it's a very complete software, as it includes both client-engagement and membership-management. Assigning workouts and meal plans is easily done and the support from Virtuagym is very fast and friendly.

I think Virtuagym offers a complete system to give your clients full online support to manage their (new) lifestyle.

Depending on what you're looking for, this is definitely a software I'd recommend to trainers and also to big companies as your employees can also use it for their health-measurements and -competition. ;-)

Pros

Complete online system to improve your lifestyle with food, move and mindset.

Cons

-

Advice to Others

I can recommend Virtuagym to all trainers

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: March 2017

March 2017

 

Hi Denise,

Thanks for the valuable time you spent to review us!

It is great to hear that you have managed to extract the full potential out of the service, and we can only encourage you to do so more and better!

If anything, do not hesitate to get in touch with us :)

Have a great one!

Walter - Virtuagym Clients Success Team

 

Claudia from KarmaKin

February 2017

February 2017

A user-friendly app!

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I started working with the Virtuagym software a few months ago and I am quite pleased with the experience so far! It was important for me to get an app that was personalized and had the functionalities that I needed for myself and my clients. Virtuagym did just that for me! They took the time to understand my needs and offered me a monthly plan targeted to that; they didn't try to sell me extra systems or functionalities that I didn't need. I really appreciated that! Their customer service is absolutely A+++! They always get back to me quickly by email or phone (which is great; who calls people anymore right?!), they offer webinars when you get started and so much more! Everyone I spoke with was super nice, friendly and helpful! As the software itself, I like how easy it is to use and how quickly my clients understand how to track their food, follow their training programs (awesome exercises videos!), join a challenge, etc., thanks to the helpful tips you can find directly on the app when you first download it or on their support database on their website. The only thing I would like to see them add in the future is the option of doing all the admin stuff (professional coach account) from the app itself and not only from a browser. I would like to be able to send my clients messages, see their food diary, plan their workouts from my phone too via the app - just to make everything more accessible! But overall, a great app, great customer service and super easy to use!

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: March 2017

March 2017

 

Hi Claudia!

Thanks for your very kind review. This makes us very proud, as our daily work is alwaysfocused on providing the best service and assistance to our clients.

About your feedback, we really totally get it! We're currently working to improve our coaching service on mobile side, therefore stay tuned!

We appreciate your valuable time and wish you a very great day.

Walter - Virtuagym Clients Success Team

 

Jemes from King Fitness

February 2017

February 2017

Great service. Friendly staff and very easy to use software. Learned it same it

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Great experience so far. No complaints. My online Clients love the app, and it's easy to use interface

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: March 2017

March 2017

 

Hi James,

We sincerely thank you for your kind and positive review. We are very happy to hear that our software is resulting easy to use for you and your clients.

Naturally, please never forget that we are always available to back you up anytime, for any kind of requests you might have!

Have a great day,

Walter - Virtuagym Client Success Team

 

Thijs from Bezemer Fitness

February 2017

February 2017

Thank you Virtuagym for this succes!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Comments: Virtuagym delivers! Ever since I requested a demo, they have been on top of literally everything. From showing me what benefits and features the system entails, to using the system to its full capacity and updating me on new features, such as the web shop.

Pros: the organization itself is very professional, and I can tell as I've visited the office. Other than that I'm really liking the fact that it's such a robust system, with both coaching and retention tools. Lastly, I'd say the number of features they've been able to push through, with a community, a webshop and payment processing as some recent examples.
Cons: not that I was ever told this was going to be build, but I'd like to see a lead follow up section at some point.
Recommendations to other buyers: I'm positive you will save plenty of time and be able to retain your customers for a way longer period of time. Your members are going to like the challenges and community part!

Review Source: Capterra

  Response: Virtuagym, Virtuagym

Date: February 2017

February 2017

 

Hi Thijs,

many thanks for your review and feedback! It's exciting for us to see how all the advice and support we offer for each client is implemented. Throughout the last year we were able to launch a variety of new features including our webshop and we will continue to add new functions and improve the existing ones even more!

Please, feel free to give us a call or emails us about your lead follow up idea, it sounds very interesting and we would like to know more about this.

All best,
Alkistis