I first started using Fixd 4 years ago when I worked for a different company. After being hired by another company who needed an inventory system it was a no brainer for me to instantly think of Fixd! My employer had begun trying to set up a different system and after one look at it I told them that there was a much better system out there called Fixd. I explained the system and showed them how it worked and they where very happy to switch. Pricing is excellent, support is top notch and the system covers all levels of inventory management. The customer service and IT support that fixd offers is unlike many other programs I have used. The team at Fixd is easy to get in touch with and is always there to help with whatever you need!

I have always liked how easy this system is to use. My site technicians who where not computer savvy easily caught on to the system and how it worked and enjoyed using it as it made their lives so much easier! This system is also web based so a company like the one I work for with heavy security and firewalls makes this system a perfect fit as it doesn't require its own server.

There isn't anything I do no like about this software. User friendly, and covers all areas of inventory management.

Very good system with excellent and approachable support staff. Only real downside is that software functionality and/or screen appearance is often changed without advance notice to users or even release notes. Not always an issue but this can be a problem if one is going in to do a quick query/adjustment "on the go" and has to try and work out what is going on. I would like the ability to write my own bespoke reports.

Cost effective, easy to use and intuative.

Asset Structure can be a bit confusing and is inconsistent overtime between sites and there are a couple of data vagaries from the early days that can't be removed.

stores data and scanned documents I need to find tasks completed by other workers and read their reports . the way searches work seems to keep changing so I have to figure out how to work the software again. I did not like the way the search date changed from job complete to last the document was updated as physical work date is more important to me. also the search by asset closed jobs changed now I have to re-search for each of our 100 top assets. changes seem to be driven by the biggest users without the option to keep what was working for you .

I need to find tasks completed by other workers and read their reports . the way searches work seems to keep changing so I have to figure out how to work the software again. I did not like the way the search date changed from job complete to last the document was updated as physical work date is more important to me. also the search by asset closed jobs changed now I have to re-search for each of our 100 top assets. changes seem to be driven by the biggest users without the option to keep what was working for you .

Maintainly are very good to deal with. They guided us through the onboarding process to ensure we got it right the first time.

Ease of use and it covers all the necessary features required.

That we don't utilize it to it's full potential. We are still learning and growing in this space.

Fixd can be tricky to ensure schedules are set up correctly, but very easy once you get the idea, you can the "Copy" the asset tree from another saving time, Tech support on chat are always on hand to help out and provide suggestions and investigate any issues promptly

Fixd is an extremely user friendly system for our technicians to use, It is very easy to create, edit and manage tasks and schedules,

The ability to also have a sliding schedule and not just a fixed time range on all maintenance tasks This would save removing and recreating schedules and would be an extreme advantage, anc able to set on individual l assets not entire fleet

Internal inventory issues

Ease of navigation and overall appearance, very clean and concise

No complaints as of yet, everything is very self explanatory

mostly good

its pretty good to use in general, usually the updates are for the better once you get your head around them

there are a few little annoying things with it, id like it to be able to personalise better. I work on a 4 man site and we have to wade through all the other users, when there was only a few users in fixd it was ok. we now have heaps on heaps of sites and its just a mess

It would be great if the website was optimised for mobile. Sometimes I like to bring up tasks while I'm away from my desk but it's very difficult to navigate.

Ease of use espically with the issuing TOC, the ability to raise new tasks is quite easy and straight forward, customer service is excellent as any issue get sorted very quickly.

Hositing can be very slow at times, no ability to edit exisiting user names/email addresses, browser spellcheck no longer works with the new comments field, file uploading limit is too small (would be nice if it was raised to 10mb)

I am very pleased with Fixd and hope I am able to continue to use this product.

I like that it is a "one stop shop" for inventory, timecards etc. I use all the functions either monthly, daily, and even hourly. I call this system my "leg" when it comes to inventory.

I wish the search feature was more user friendly. If you don't type in the exact working, it will not pull up the inventory item.

Has all the features that we need to perform our daily tasks.

Updates with major changes to the platform layout seem somewhat frequent. Have to relearn how to get your information every so often.

My company found our selves in a situation in which we needed Inventory Control measures put in place is a very short period of time. Fixd was easily implemented and has been a breeze to use since. We have grown with Fixd (formerly WTGservice) and are happy to be a part of the family. I personally am the administrator for my company and if I can't solve an issue myself, the Customer Service is second to none.

Ease of use

Small glitches that can occur with double clicks

After using may CMMS Platforms. I would rate Fixd as one of if not the best systems. SOme of the Bigger systems offer a lot of high end functionality, however the simplicity of Fixd means it will acctually get used. With out the Data, a CMMS system simply does not work.

Fixd is fantastic in its simplicity and easy to roll out to new team members. I have used this platform with a past employer and was pleased to adopt Fixd as our CMMS with Goldwind. Over the past 10+ years. My team has looked into other platforms as part of standardisation with our parent.,However we have maintained and fully reverted to Fixd for our Asset Maintenance Management as no other software was able to meet our requirements with the simplicity that Fixd is known for. .

My worst experiences with FIxd was of no fault to the software, and was a result of not following the process recommended by [SENSITIVE CONTENT HIDDEN] and the team. This system works best when it is kept simple and standardised across your sites. This allows maximum flexibility and functionality.

A good turbine specific system however inflexibility for tweaks and random updates/changes without notification causes frustration and increase mistrust. Customer service is usually of a high standard if contracted at the right time of the day. App needs development to include more functionality. It is good for raising single tasks on the road.

Turbine specific Scheduled maintenance Knowledge base search Transfer of Control but could be much better if it could be tweaked Materials, especially par and critical lists

Inflexible Changes without notification Time zone for customer support Unable to attach a work location to a bulk task Transfer of Control cannot be modified Inflexible for administrators to manage users accounts Materials can go into the negatives App is purely for raising single tasks, would be good to have more functionality.

We primarily use Fixd for a couple tasks. All of our hourly employees use Fixd to keep track of their hours and we use the "Documents" feature to host our safety documentation, procedures, and any other field doc that the technicians need to access while on the road. As far as the time sheet feature, it can be a bit of a pain to do on a small mobile device, but you can get the job done. Documents works as expected on a PC but severely struggles while on a mobile device, this is becoming an issue. We are primarily switching to a tablet type of workforce and having our documents inaccessible does not work. We are experimenting with other softwares for document management because of this.

Simple and easy to use. Timesheets work very well

Does not work well on mobile devices. There isn't even a mobile optimized view that would make using a mobile browser so much easier. Also, the app is frustrating to say the least, it is very thin on features and crashes when I try to use it on my iPad.

Great tool to use and easy and friendly

Easy to Use, Integration is easy, reports are customized.

More categories in the employee time sheet entry for more analysis. Employee Code Blank need to be updated for new starters and contractors which allows the allocation smoother. Reports need to avoid all characters like # , : ; " ' ( ) _ -$ % & * / \ to void manual deletion to upload data into business software. Archived Inventory numbers should not be allowed to be select in the material list against tasks

Helps to streamline inventory handling for our Operations and Management sites Allows us to handle timesheets for traveling technicians working in a variety of states Documentation function works okay if on a computer

The individual functions of the website work well. Timesheets are easily filled on computers or mobile devices Timesheets states and state tax information is handled well Reporting feature is rather robust The implementation of tasks work well for managing multiple Operations sites The documentation feature works well on a computer Support is easily reachable through the chat feature

The largest aggravation of Fixd is its inability to have the documentation reached through mobile devices. Fixd documentation will occasionally have data corruption issues and although they are quickly addressed by the Fixd team, this is frustrating Reporting, although robust, does not allow the report to highly customized outside of the downloading the report Xcel file and editing the sheet Training documentation is lacking for completing tasks and using the software

A good fundamental CMMS tool for maintenance tracking and reporting, suitable for companies that have less complexity in process.

Easy to assign tasks, auto scheduling and bulk tasks functionalities are very helpful with tracking and planning, auto saving Task technician hours from task to timesheet

levels of user access are little limited would be good to create cascaded work order (ie. master work order > children work order) can't create bulk task with top tier asset

Not very pleasant, it could be (and was) better.

Not too difficult to figure out and help was quick to respond.

Doing ones time on a desktop is not too bad on a desktop but on a phone it is unbearable. The older method was better. Let me explain. The rolling dials for the minutes is not only very aggravating but totally unnecessary. There are only Four positions to choose from on the minutes, why do we have to scroll to find the right one? Just have them available to pick from. And try scrolling on a touch screen ...impossible! Don't try and reinvent the wheel, make it user friendly PLEASE! Then there is the matter of whish site we are on. The old system was easier in that we didn't have to keep entering which site we were on all the time. I know this seems petty, but we are not sitting at a desk in an office.