Fixd Software


 

Fixd is a cloud-based maintenance management software solution specializing in asset and work order management. It is suited for businesses of all sizes across a variety of industries, including energy, health care, agriculture, manufacturing, construction, government and property management.

In Fixd, users can create, plan and track tasks. Work orders can be created for preventive maintenance or for unscheduled maintenance issues such as breakdowns. Work orders can be assigned to both in-house technicians and third-party contractors.

With its asset management module, Fixd users can view a hierarchical asset structure. They can see where assets are, as well as where they have been.

Fixd also includes inventory and employee management capabilities. Inventory levels are automatically updated when new shipments come in and when parts are used up. The system can auto-populate timesheets with information directly from work orders.

Fixd also includes reporting functionality with each module. It is priced per user. Mobile apps are available for Android and iOS.

 

Fixd - Activity
 
  • Fixd - Activity
    Activity
  • Fixd - Work times
    Work times
  • Fixd - Materials
    Materials
  • Fixd - Tasks
    Tasks
Supported Operating System(s):
Web browser (OS agnostic)

32 Reviews of Fixd

 

Start your review of Fixd

Click to start
https://www.softwareadvice.com/cmms/fixd-review/
Software Advice Reviews (10)
More Reviews (22)

Showing 1-10 of 10

Jamie from Meridian Energy
Specialty: Utilities
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

Has potential however is yet to apply itself

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A good turbine specific system however inflexibility for tweaks and random updates/changes without notification causes frustration and increase mistrust. Customer service is usually of a high standard if contracted at the right time of the day. App needs development to include more functionality. It is good for raising single tasks on the road.

Pros

Turbine specific
Scheduled maintenance
Knowledge base search
Transfer of Control but could be much better if it could be tweaked
Materials, especially par and critical lists

Cons

Inflexible
Changes without notification
Time zone for customer support
Unable to attach a work location to a bulk task
Transfer of Control cannot be modified
Inflexible for administrators to manage users accounts
Materials can go into the negatives
App is purely for raising single tasks, would be good to have more functionality.

 
 

Keiran from Meridian Energy
Specialty: Oil, Gas and Energy
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

Fixd is a very useful tools but it does have its limitations

Ease-of-use

Functionality

Product Quality

Customer Support

It would be great if the website was optimised for mobile. Sometimes I like to bring up tasks while I'm away from my desk but it's very difficult to navigate.

Pros

Ease of use espically with the issuing TOC, the ability to raise new tasks is quite easy and straight forward, customer service is excellent as any issue get sorted very quickly.

Cons

Hositing can be very slow at times, no ability to edit exisiting user names/email addresses, browser spellcheck no longer works with the new comments field, file uploading limit is too small (would be nice if it was raised to 10mb)

 
 

Matt from Longroad Energy
Specialty: Utilities
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The product is easy to navigate between tabs. Another easy feature is to upload document to the task.

Cons

The fixd app is confusing and hard to use. Adding a list of materials to a task is time consuming, it would be nice to have a maintenance parts list per loaded in fixed to expend parts.

 
 

Melissa from RENEW Energy Maintenance
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall it is a good product. It meets the needs of employers in the wind industry.

Pros

The software is easy to use and understand as an employee or employer. There are options on how to report your time with basically the same result (block and all day method). It keeps track of the two per diem rates that we have. The reports are customized just for us.

Cons

The overtime is not an automatic function. We manually have to put those hours in. There are a few items we would like to have customized just for us but cannot because it is not possible.

 
 

Marion from Soitec
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Excellents!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Using Fixd is one of the best ways to keep up with our daily task and schedule out future ones.

Cons

Still have issues uploading pictures or PDF files to the work performed. Not sure if its our end or not but still under determination.

 
 

Brian from terraform
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Pretty easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Fairly simple to navigate the site, finding tasks is easy and simple to add all of our parts to and to add time to everything

Cons

hard to upload pictures on a mobile device, sometimes they will not save. main thing i do not like with fixed is that there is not a spell check.

 
 

Matt from terraform - sunedison - firstwind
Specialty: Oil, Gas and Energy
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Overall good experience and easy to use and navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use and navigability it is easy to find work tasks and create new tasks. I also like the ease of time entry.

Cons

We sometimes lose comments and time entry due to multiple people being in the same open task if there was a way to show if there is multiple people that have the task open or allow multiple people to be working in the task.

 
 

Christopher from Jacobs
Specialty: Oil, Gas and Energy
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2017

April 2017

A useful system that can be easily accessed whilst out of the office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Stored information is easily accessible and the site is easy to navigate, the is more that the software can do for us which we are hoping to utilize in the future

Cons

During recent maintenance the whole site was down and we were unable to access any of our documentation

 
 

Nick from Sunedison/firstwind
Specialty: Oil, Gas and Energy

June 2016

June 2016

Technician II

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

They are always looking to improve and make thing easier.

Likes Least

I would like to see things more personalized maybe shortcuts for things you use all the time. Part numbers that are used all the time to be easier to select instead of having to look it up over and over again.

Recommendations

I have used SAP and other software like this. Not only is Fixd cheaper but it is a lot more user-friendly.

 
 

Nick from SunEdison
Specialty: Oil, Gas and Energy

June 2016

June 2016

Great product which is simple to use and quick to learn

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It's ease of use. I come from using SAP/ADP Maximo which are both just awful and clunky systems, being able to briefly train a new technician or someone unfamiliar with the system on how to use it and have them proficient within a few days speaks for itself. We have a BOP technician who is not all that proficient with computers and we have been able to easily walk him through the site over the phone to help us find parts needed while we were not able to get to a computer.

Likes Least

When approving tasks, sometimes I have issues where my site will not populate and it takes a few extra clicks to get back after each job I close. Also, while using "Quick Approval" it would be nice if you could scroll through the details on that page vs. having to open up the task. When I go through and close tasks I will open the task and click each tab to verify everything, if I could review all of that info on one page it seems like it may be quicker/easier. Another nitpick I have would be to have a quick button on the main screen to create a task on single/multiple assets vs. having to click through a few screens.

Recommendations

Be interactive, if something isn't working for you and not setup to your preferences, reach out to customer support and they can often work with you as we have in the past. They system is flexible and not an inanimate robot panel like SAP/ADP.

 
 
 
Showing 1-20 of 22

Brett from RENEW Energy Maintenance
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Some features work well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

¿ Helps to streamline inventory handling for our Operations and Management sites
¿ Allows us to handle timesheets for traveling technicians working in a variety of states
¿ Documentation function works okay if on a computer

Pros

The individual functions of the website work well.
¿ Timesheets are easily filled on computers or mobile devices
¿ Timesheets states and state tax information is handled well
¿ Reporting feature is rather robust
¿ The implementation of tasks work well for managing multiple Operations sites
¿ The documentation feature works well on a computer
¿ Support is easily reachable through the chat feature

Cons

The largest aggravation of Fixd is its inability to have the documentation reached through mobile devices.
¿ Fixd documentation will occasionally have data corruption issues and although they are quickly addressed by the Fixd team, this is frustrating
¿ Reporting, although robust, does not allow the report to highly customized outside of the downloading the report Xcel file and editing the sheet
¿ Training documentation is lacking for completing tasks and using the software

Source: Capterra
 

Josh from Terra Form Power

April 2017

April 2017

Tech Perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This system is more user friendly then other systems we used previously. I would definitely recommend it to anyone that needs a reliable way to track just about anything.

Source: Capterra
 

Michael from TerraForm Power

April 2017

April 2017

WTG to Fixd: Wind Turbine Tech's Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fixd has been a great tool to be able to track all material usage and historical details. This resource is hugely important in everything we do here daily and drives our yearly objectives by analyzing trends and forecasting failure modes. Prompt response time whenever there is a technical issue with continual updates to the service streamlining productivity and overall efficiency.

Source: Capterra
 

Aaron from Sunedison

December 2016

December 2016

good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Useful tool use it every day it works great for submitting task to other departments in our company it loads up fast and is reliable

Source: Capterra
 

Joshua from SunEdison/FirstWind
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2016

June 2016

Fixd Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using this program for a few years now. It started as WTG Services and was recently changed to Fixd. It makes the receiving and billing out of parts very easy and efficient. Also makes recording time to certain very easy as well.

Advice to Others

Would like to see a way to link your timecard in Fixd to our actual time card we use to get paid (ADP)

Source: Capterra
 

Scott from Energy Unlimited Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Scott Martin Review of Fixd

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The platform is good, would like more reporting ability, but overall excellent.

Pros

ease of access and navigation

Cons

reporting

Advice to Others

better use of major component entry, be nice if inputted costs for items auto populated when creating PO's.

Source: Capterra
 

stanton from sunedison
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2016

June 2016

Stanton's Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been a good experience. I have used many other programs and this is by far the best one I have used. All of the input that we as technicians has been implemented.

Pros

The ease of use over multiple platforms

Cons

The parts on the application for my phone i cannot look up parts, Maybe I just don't know how to use it. But I have not been successful at finding it.

Advice to Others

Make the functionality of the mobile app more like the online version.

Source: Capterra
 

Luke from Sunedison
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2016

June 2016

Nice and Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeping track of time and parts can be a pain in the hind end! That was before Fixd, now all of this is a piece of cake! The ease of learning and using this product is hands down the best I have worked with. I have used other systems similar and it took me twice as much time to become proficient with other programs. Thanks a million for your product! I would recommend it to anyone!

Source: Capterra
 

Dave from SunEdison
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2016

June 2016

Fixd Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fixd is an effective tool in managing tasks, both expected and unexpected, inventory, and technician time utilization.

Source: Capterra
 

Laura from First Wind Energy, LLC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2016

June 2016

Extremely User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My company found our selves in a situation in which we needed Inventory Control measures put in place is a very short period of time. Fixd was easily implemented and has been a breeze to use since. We have grown with Fixd (formerly WTGservice) and are happy to be a part of the family.
I personally am the administrator for my company and if I can't solve an issue myself, the Customer Service is second to none.

Pros

Ease of use

Cons

Small glitches that can occur with double clicks

Advice to Others

Be aware that many functions are tied to each other in the background, always think about how changes you make will affect other areas.

Source: Capterra
 

Jennifer from Energy Unlimited, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Awesome Time Saver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a very small Wind Energy Company with very little support staff. Fixd is very essential to us helping us control our inventory, assets and timesheets.

Pros

The ability to control our inventory and timesheets.

Cons

Need to have more of an ability to have a "shop" as a site where an asset doesn't have to be assigned to it. Maybe the feature is there and I just don't know it?

Advice to Others

It's awesome for saving time and money !

Source: Capterra
 

Nung from Sunedison
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2016

June 2016

Great application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is the first application I had to use that did not require training. Anyone who knows how to use a computer can use this product with ease.

Pros

ease of use was the best feature of this product

Cons

I'm still trying to find one

Source: Capterra
 

Brett from Renew Energy Maintenance
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2016

June 2016

Good for PC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We primarily use Fixd for a couple tasks. All of our hourly employees use Fixd to keep track of their hours and we use the "Documents" feature to host our safety documentation, procedures, and any other field doc that the technicians need to access while on the road.
As far as the time sheet feature, it can be a bit of a pain to do on a small mobile device, but you can get the job done.
Documents works as expected on a PC but severely struggles while on a mobile device, this is becoming an issue. We are primarily switching to a tablet type of workforce and having our documents inaccessible does not work. We are experimenting with other softwares for document management because of this.

Pros

Simple and easy to use. Timesheets work very well

Cons

Does not work well on mobile devices. There isn't even a mobile optimized view that would make using a mobile browser so much easier.
Also, the app is frustrating to say the least, it is very thin on features and crashes when I try to use it on my iPad.

Advice to Others

If everyone works at a desk and has constant access to a PC, this works good. If you have people on the road and they are using a mobile device, you'll have some trouble.

Please add timesheets & documentation to the app and make an iPad app as many business' are beginning to use iPads.

Source: Capterra
 

Colby from Renew Energy Maintenance

June 2016

June 2016

Fixd is a very convenient way to keep track of hours.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: Never has the site been down for maintenance, it is very simple to use.

Cons: n/a

Source: Capterra
 

Brandon from Sunedison

May 2016

May 2016

it is very easy to use and look up the item that i need.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

its been very easy to use.

Source: Capterra
 

Luke from Sunedison

April 2016

April 2016

It has helped to keep track of all of the parts and tasks needed for my day to day work.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: Time, notes and parts are readily available to use for future references.

Cons: Ease of changing bulk tasks not always easy but its not that big of a con.

The use of fixd is helpful in keeping track of the multiple tasks accomplished daily, weekly and monthly. Details of all jobs can be found by multiple sites across the country. Great Product for big companies!

Source: Capterra
 

Caleb from SunEdison

April 2016

April 2016

Great software, easy to use.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using Fix'd for about 2 years now, ever since it was called WTG. Yes, sometimes there are glitches, but they always seem to be fixed in a very timely manner. Navigation of the site is easy, as everything is laid out very nicely. One thing that I think could be improved upon is the timesheet. The ability to choose more than one day at a time for the same period of time would be a huge time saver. For instance at our site, we have a plan of day meeting every day. The ability to choose the 07:00 to 07:30 slot of all of the week days would be great, along with say lunches, etc. Of course after choosing all of them, you could still go into each individual day and add notes. The ability to write and save "pre-made" notes for work tasks, and being able to choose them from a drop down library could save time as well.

Source: Capterra
 

Andrew from Renew Energy Maintenance

March 2016

March 2016

Quick, Easy

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to find my company's documents. Time sheet is thorough but easy to use.

Source: Capterra
 

aladin from Renew Energy

March 2016

March 2016

it does the job that is ment for

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I do most of the work on my phone or tablet, it be nice to be more friendly user in the divices.

Source: Capterra
 

Andrew from SunEdison

March 2016

March 2016

Very user friendly

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The entire system is very steam lined and user friendly. From the first day of to to all the changes made over the last 3 years, the functionality has continued to improve and become more intuitive. Even after large changes, it still only takes a day or two to get used to the new format.

Compared to much more complicated systems like SAP, and JDE that I've had to use, it's so much less complicated and just as functional for my needs.

Source: Capterra