Maintainly Software

Maintainly Software

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FrontRunners 2021

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About Maintainly

Maintainly (formerly Fixd) is a cloud-based maintenance management software solution specializing in asset and work order management. It is suited for businesses of all sizes across a variety of industries, including energy, healthcare, agriculture, manufacturing, construction, government and property management. In Maintainly, users can create, plan and track tasks. Work orders can be created for preventive maintenance or for unscheduled maintenance issues such as breakdowns. Work orders can be assigned to both in-house technicians and third-party contractors. With its asset management module, Maintainly users can view a hierarchical asset structure. They can see where assets are, as well as where they have been. Maintainly also includes inventory and employee ma...

Maintainly Pricing

Maintainly offers a free plan with limited features, after which pricing scales depending on business size, as follows (all prices in USD): Free: includes mobile app, materials database, and flexible asset hierarchies. Small Business: $12/user/month for all free features plus timesheet integration, email and push notifications, stocktaking, and inventory management. Enterprise: $24/user/month for all the Small Business plan features plus multi-business and multi-site management, bulk work order creation, API access, and a dedicated account manager. Additional features: Inventory management: $6/user/month Timesheets management: $4/user/month Payroll tracking: $2/user/month Special pricing is available for developing markets & the Maintainly Social Impact Fund is open to all not-for-profit entities, or for-profit companies making a social impact that aligns with Maintainly's core values.

Starting price: 

$12.00 per month

Free trial: 

Available

Free version: 

Available

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Maintainly User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 61 reviews

Janice

Company size: 51-200 employees

Industry: Renewables & Environment

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2019

Excellent System, User Friendly with all the info you need!

I first started using Fixd 4 years ago when I worked for a different company. After being hired by another company who needed an inventory system it was a no brainer for me to instantly think of Fixd! My employer had begun trying to set up a different system and after one look at it I told them that there was a much better system out there called Fixd. I explained the system and showed them how it worked and they where very happy to switch. Pricing is excellent, support is top notch and the system covers all levels of inventory management. The customer service and IT support that fixd offers is unlike many other programs I have used. The team at Fixd is easy to get in touch with and is always there to help with whatever you need!

Pros

I have always liked how easy this system is to use. My site technicians who where not computer savvy easily caught on to the system and how it worked and enjoyed using it as it made their lives so much easier! This system is also web based so a company like the one I work for with heavy security and firewalls makes this system a perfect fit as it doesn't require its own server.

Cons

There isn't anything I do no like about this software. User friendly, and covers all areas of inventory management.

Reasons for choosing Maintainly

Fixd was the best choice and offered everything we needed in a user friendly environment.

Reasons for switching to Maintainly

Fixd was hands down a better system all the way around

Mike

Company size: 501-1,000 employees

Industry: Utilities

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2020

Good sound product

Very good system with excellent and approachable support staff. Only real downside is that software functionality and/or screen appearance is often changed without advance notice to users or even release notes. Not always an issue but this can be a problem if one is going in to do a quick query/adjustment "on the go" and has to try and work out what is going on. I would like the ability to write my own bespoke reports.

Pros

Cost effective, easy to use and intuative.

Cons

Asset Structure can be a bit confusing and is inconsistent overtime between sites and there are a couple of data vagaries from the early days that can't be removed.

Reasons for switching to Maintainly

We were setting up a new business unit from scratch.

Response from Fixd

Thanks for the feedback Mike!

Replied September 2020

Lisa

Company size: 51-200 employees

Industry: Renewables & Environment

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

March 2022

A good fundamental CMMS system for small and medium company

A good fundamental CMMS tool for maintenance tracking and reporting, suitable for companies that have less complexity in process.

Pros

Easy to assign tasks, auto scheduling and bulk tasks functionalities are very helpful with tracking and planning, auto saving Task technician hours from task to timesheet

Cons

levels of user access are little limited would be good to create cascaded work order (ie. master work order > children work order) can't create bulk task with top tier asset

Timothy

Company size: 201-500 employees

Industry: Utilities

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
2

Functionality

out of 5

July 2020

fixed ever changing

Pros

stores data and scanned documents I need to find tasks completed by other workers and read their reports . the way searches work seems to keep changing so I have to figure out how to work the software again. I did not like the way the search date changed from job complete to last the document was updated as physical work date is more important to me. also the search by asset closed jobs changed now I have to re-search for each of our 100 top assets. changes seem to be driven by the biggest users without the option to keep what was working for you .

Cons

I need to find tasks completed by other workers and read their reports . the way searches work seems to keep changing so I have to figure out how to work the software again. I did not like the way the search date changed from job complete to last the document was updated as physical work date is more important to me. also the search by asset closed jobs changed now I have to re-search for each of our 100 top assets. changes seem to be driven by the biggest users without the option to keep what was working for you .

Response from Fixd

Hi Timothy, Thanks for your review & sorry to hear that the recent product advancements interrupted your current flow. We'll shortly reach out to you directly to arrange a call to as it appears that you may have missed the advanced filtering option that now exists - so you can actually continue to view tasks in the same way that you previously did.

Replied August 2020

Sally

Company size: 51-200 employees

Industry: Renewables & Environment

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2019

Fixd Software Review

Fixd can be tricky to ensure schedules are set up correctly, but very easy once you get the idea, you can the "Copy" the asset tree from another saving time, Tech support on chat are always on hand to help out and provide suggestions and investigate any issues promptly

Pros

Fixd is an extremely user friendly system for our technicians to use, It is very easy to create, edit and manage tasks and schedules,

Cons

The ability to also have a sliding schedule and not just a fixed time range on all maintenance tasks This would save removing and recreating schedules and would be an extreme advantage, anc able to set on individual l assets not entire fleet

Reasons for choosing Maintainly

Fixd was introduced prior to my commencement 8 years ago

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