The UI was great and integrations were nice. Overall, everything was really simple to use and set up.

I hate when I print proposals the page breaks horribly in the middle of sentences and photos.

I haven't been in business super long yet, but I knew I wanted to be organized from the getgo. HoneyBook has been AMAZING for that.

Honeybook is very easy to use and the UI is beautiful. They provide a lot of great built in resources, like example contract templates.

Software is very easy to use. Customer service is great and it's a great way to stay organized.

I love everything about HB and I love that they are always trying to improve and help in any way they can.

It's just been wonderful. Once I sat down and spent the time to set everything up the way it suited my business, I couldn't be more happy.

Honeybook is a great price, easy to use, has great customer service, and has lots of great ad one. The set up process is so easy for anyone.

The ONLY things I dislike about the software are very minor.

I have loved Honeybook since I first downloaded it...Customizing everything was easy and FUN. Any time i had questions customer service was super fast and nice...which makes everything easier.

Buggy, intermittent problems coupled with poor tech suport.

Definitely worth the investment in hours it’s saved me from hunting down emails and drafting contracts.

The interface is perfect, too. Friendly, but not too 'bubbly', so you still feel like a professional.

Tasks which are now automated I no longer have to keep worrying about completing, my business now is quite streamline.

I LOVE the referral program as well, the commission is beautiful. It's not only user friendly but the customer service has always been top notch as well.

So easy, helpful and affordable and I love that all my business management is in one place.

Luckily I had bookmarked HoneyBook and was able to get setup super quickly and start sending out professional looking proposals and contracts in only a few hours.

But my clients love it to, and I’m able to make every client, regardless of their billable worth, feel as important as they are.

We have been impressed with their constant improvement and development and their customer service team is A.

The delightful user interface for myself and clients, the organization for projects, the seamless integration of Honeybook into your life, helpful and friendly customer service.

When I was using it, I had a bit of trouble opening of attachments such as pdfs.

Ease of use, basic setup and easy to navigate with robust options for integrations and connecting all of my online tools.

I offer luxury services to high end clients and now I feel confident that every interaction supports and compliments my luxury brand.

No way to take notes on questionnaires. No way to add multiple templates to 1 email.

Ease of use, functionality is amazing, it’s intuitive, has awesome integrations.

Every piece of Honeybook helps me interact effectively with my clients, stay organized, and create a seamless, quality experience for each client.

Great tutorials available to help get set up. If you are considering it, by all means take the chance  you will absolutely LOVE IT.

I like that I can have all of my invoices in one place, it helps me take care of my taxes and allows me to track my income. My favorite thing is the brochure I've created.

I like the ease of seeing the pipeline and where I'm at with my bookings. I like the daily reminders to follow up on my clients.

Over great experience with great costumer service. It really make booking, invoicing and sending contracts to clients much simpler.

I love how user friendly it is. You have all of these amazing features to better yourself and your business.

We feel we get excellent value for money with this product.

In addition, it is possible to retrieve the correct data from TOPdesk. Furthermore, the TOPdesk developers are continuously working on improving the product.

TOPdesk is a quality solution, supported by quality people and at a very affordable price.

Very specific pointed towards the IT world, such as for a printer defect. But not the ideal solution for a more general type of ITSM application.

No drag and drop for adding files to incidents.

We currently use Incident, Problem, Change and Operations Management successfully and are very excited about continuing to improve our processes with such a knowledgeable partner at our side.

TOPdesk is a good placeholder for tracking and maintaining customer updates & items in process.

Form designer is a bit limited and the advanced custom form development tool is difficult to use. A couple of elements of the product still need to be administered via an external tool.

TOPdesk is very easy to use. The software is full of useful functionalities.

Everything you need voor your incident, change and problem processes.

This prompted our work to be postponed for a couple of weeks. Months after, we sometimes have stimuli that just don't work well.

Changes are therefore made in no time. You also have the option to generate reports.

Wise to ask for a demo to help you decide, which is the best for your requirements.

Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.

The restriction to just 2 levels of an item. E.g. Main and Sub Category, Branch and Sub Branch.

TOPdesk has been a great asset enabling us to improve our customer service.

The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications.

The creation of tickets and the overal feel of topdesk isn't too difficult. Also the automatic importing of mails is a nice feature.

It helps businesses offer the best services to their consumers.

The worst part about topdesk, is learning how to use it.

Very good work done by TOPdesk leaves me in no doubt that it is one of the best companies currently in the field of help desks.

The User Interface with both self-service terminals and the manager portals is new, and we also like how recommended information articles appear instantly when an event happens.

One weakness, developing workflow-based email prompts is very complicated and time taking. Our implementation representative also had a rough time setting it up the trigger points to deal with.

This was a very big jump from our previous Service Desk management tool. It is very fast, has many features, is easy to use and has many different escalation routes.

The API provides an easy way for bulk updates to items in TopDesk to be applied.

It provides spectacular functions that allow you easily customizable construction. The interface is very intuitive.

It is probably best suited for smaller companies without a need to advanced routing. TOPdesk looks to be continuing to develop more modules.

This has been a great innovation and development. Great customer support, which is really important.

From 1st visit to build to launch everything was so professional. Everyone I spoke to was an excellent ambassador for the company.

Easy to use and gets you a clear overview over support cases.

No 24hr clock when regional setting is set to GMT.

The deadline function is also super helpful as it allows you to see when something needs to be seen to urgently.

The support team encourage you to adapt the system to complete new activities they have not as of yet thought of. The API and flows support built in by default make this a very powerful system.

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.

US Dollar

HoneyBook is the centralized clientflow management platform that empowers independent businesses to deliver remarkable client experiences and operate with confidence. 

Use one platform to see what’s happening with all projects. Manage each stage, from inquiry to payment—and everything in between.Keep invoices, contracts and all other important files organized in one space. HoneyBook's clientflow management software is easily accessible to you and your clients, from anywhere.


HoneyBook integrates with tools such as QuickBooks, Calendly, Zapier, Gmail and Google Calendar.

Get started with a 7 day free trial today.

LongDescription

Deadline Management

Signature Management

Document Templates

Customer Surveys

Electronic Payments

Invoice History

Status Tracking

Meeting Management

Payment Processing

Recurring/Subscription Billing

Time Tracking

Lead Capture

Document Storage

Proposal Generation

Access Controls/Permissions

Debit/Credit Card Processing

Templates

Customer Service Analytics

Mobile Payments

Referral Tracking

Workflow Configuration

Contract/License Management

Task Scheduling

Pre-built Templates

Electronic Signature

Project Billing

Group Scheduling

Credit Card Processing

Calendar/Reminder System

Invoice Management

Project Planning/Scheduling

Project Management

Task Planning

Customizable Invoices

Rules-Based Workflow

Knowledge Management

Pipeline Management

Customer Accounts

Customer Database

In-Person Payments

No-Code

Calendar Management

Collaboration Tools

Room Booking

Content Library

Scheduling

Data Import/Export

Process Modeling & Designing

Customer Support

Lead Generation

Contact Management

Version Control

Hourly Billing

Lead Management

Completion Tracking

Mobile Access

Online Payments

Online Invoicing

Payment Processing Services Integration

Data Security

Billing Portal

Tax Calculation

Whitelisting/Blacklisting

Credit Card Management

Proposal Management

Client Portal

Request Escalation

Social Media Integration

Real-Time Notifications

Forms Management

ACH Payment Processing

Workflow Management

Email Management

Source Tracking

File Sharing

Activity Dashboard

Invoice Processing

Alerts/Notifications

Online Booking

Reporting & Statistics

Reminders

Invoice Creation

Authentication

Reporting/Project Tracking

Availability Management

Customizable Templates

Calendar Sync

Business Process Automation

Mobile App

Billing & Invoicing

Response Management

Accounting Integration

Interaction Tracking

Dashboard

Expense Tracking

To-Do List

Facility Scheduling

Starter Plan: $19 per month, or billed annually at $16 per month.
Essentials Plan: $39 per month, or billed annually at $32 per month.
Premium Plan: $79 per month, or billed annually at $66 per month.

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

HoneyBook

Live Online

Webinars

Documentation

Videos

Making service happen with TOPdesk
TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen.  
TOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. 

Taming service desk chaos
As a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardize processes like ticket management, asset management, change workflows, and knowledge management. 
With TOPdesk's features, your IT service desk staff can: 
- Keep track of assets within your organization
- Prioritize incoming tickets, and assign tasks automatically based on operator capacity 
- Increase transparency around ticket status
- Stay on top of your team's workload with customizable reports and dashboards
- Capture and share critical knowledge within the service desk and with end users
What's more, the Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. 

Breaking silos and improving collaboration
With less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience.   

What will TOPdesk help you achieve? 
Improving your service delivery step by step, your service desk will:
-Stop firefighting and regain control of your ever-increasing workload.
-Improve communication and transparency with end users. 
-Be noticed and appreciated for your on-time, consistently great services. 
-Continue to meet expectations, find time for valuable service improvements, and help shape an organization where all employees can thrive.   

What makes TOPdesk's implementation and product support unique?
TOPdesk's platform is a standard solution, but flexible enough to personalize. Our in-house experts use best practices to set up the platform and optimize it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organization.
With plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. 
Once set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help.  
With 25+ years' experience helping organizations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers,    here to share tips and tricks for service improvements, so you can continue to learn and grow. 
TOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based. 



HoneyBook vs TOPdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons