--- title: "Bitrix24 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bitrix24. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bitrix24 is a good fit for you!" source_url: "https://www.softwareadvice.com/cms/bitrix24-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) / Bitrix24 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/bitrix24-profile/alternatives/) # Bitrix24 User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 1,005 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.0/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 467 reviews (46%) - 4 stars: 359 reviews (36%) - 3 stars: 120 reviews (12%) - 2 stars: 29 reviews (3%) - 1 star: 30 reviews (3%) ### Most mentioned pros - The user interface also does a solid job of keeping everything visible in one place, like contact details and activity history, without needing to open multiple tabs, which speeds things up during busy work sessions. - Bitrix24 truly has elevated our BD operations by streamlining lead generation, marketing campaigns, sales activities, and improving collaboration between our sales and marketing teams. - On the productivity side, the built-in automation helps cut down repetitive work like setting reminders or follow-ups, so you can focus more on actual outreach. ### Most mentioned cons - Performance may occasionally feel slow, particularly when working with large amounts of data. - Some basic functionalities, such as visibility settings, role management, and profile handling, are crucial and contribute to this feeling of not enough. - The initial setup and customization process also required more effort than expected ## Bitrix24 customer reviews Showing reviews 1-25 of 1,005 (page 1). ### Powerful all-in-one platform with a small learning curve - Overall rating: 4/5 - Reviewer: Furkan A. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been very positive. After spending some time learning the platform, it became an important part of managing projects and customer relationships. It’s not the simplest tool to start with, but the flexibility and wide range of features make it a solid choice for growing businesses. I would recommend it to teams looking for an all-in-one business management solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Bitrix24 brings many business tools together in a single platform, which makes daily work much easier. I mainly used it for CRM, task management, and internal communication, and having everything connected saved a lot of time. The automation features are useful, and the level of customization is impressive once you understand how the system works. It offers great value considering how many features are included. #### Cons The platform has a learning curve because there are so many features available. Some settings and menus can feel overwhelming for new users, and the interface occasionally feels crowded. Initial setup also takes some time if you want to customize workflows properly. #### Vendor response Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Furkan! If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. Replied August 2026 --- ### Best All in one Tool - Overall rating: 4/5 - Reviewer: Aviraj N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered All in all the experience with the software is amazing, doesnt have to leave the app. It handles everything from Collaboration, communication, CRM, task management, inventory etc #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The most cost-effective CRM + Project Management tool available in the market right now. The level of customisation it offers is unmatched. Being an SME, I have had the privilege of working with the product team and many clients for implementation. #### Cons All at one place sometimes can feels overwhelming as it has a learning curve. Need to reduce the menu items in case I want to keep it clean. #### Reasons for choosing Bitrix24 The pricing is very economical in comparison to the features it provides #### Vendor response Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Aviraj! We look forward to continuing to support your firm's growth and success. Replied May 2026 --- ### Master Reviewer - Overall rating: 4/5 - Reviewer: Mike F. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Bitrix24 has been good for business and very good for scaling teams, would definitely recommend it to others. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Bitrix24 are its core features for project & task management and also good for communication. #### Cons What I like least about Bitrix24 is that it can be a steep learning curve and the interface can feel crowded. #### Vendor response Hi Mike! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. Replied March 2026 --- ### Streamlined BD operations - Overall rating: 5/5 - Reviewer: Peter C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Bitrix24 truly has elevated our BD operations by streamlining lead generation, marketing campaigns, sales activities, and improving collaboration between our sales and marketing teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It makes lead management quite easy by prioritizing high-value opportunities. I consider it a complete package platform as it offers strong value by centralizing CRM, marketing, sales, and customer communication with automated features in one platform. #### Cons Since I have been using it, there have been no big issues. The user interface is confusing at first. Advanced reporting features are not that accurate. #### Reasons for switching to Bitrix24 Bitrix24 has more powerful features than Marketo Engage. #### Vendor response Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Peter! We look forward to continuing to support your firm's growth and success. Replied July 2026 --- ### Bitrix24 best features - Overall rating: 4/5 - Reviewer: Rashmi A. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I like to use Betrix24 to get data of employees. I don't need to save everyone's contacts it just syncs the contacts. All the informations is at one place make it useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Management of employees is good. Profiles are well devided into only needed information. #### Cons Sometimes when internet is slow, it doesn't apply previous actions to it. #### Reasons for switching to Bitrix24 Using bitrix is way more easier than using Zoho. #### Vendor response Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Rashmi! We're here to support your continued success with Bitrix24 and are keen to make your experience even better. Replied April 2025 --- ### Bitrix24 Review - Overall rating: 5/5 - Reviewer: Nonjabulo S. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Bitrix24 has been good, but a bit tricky at first. It’s great for managing tasks, team communication, and projects all in one place, which helps keep everything organized. However, the setup can be a little confusing, and it took me some time to get used to all the features. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros You can manage tasks, chat with your team, and even handle customer relationships all in one place. It’s super convenient and keeps everything organized without needing a bunch of different apps. #### Cons What I liked least about Bitrix24 is that it can feel a bit overwhelming at first because there are so many features. The interface isn’t always the easiest to use, and it can take some time to figure everything out. #### Reasons for switching to Bitrix24 I switched from Zoho CRM to Bitrix24 because I needed an all-in-one solution that combined CRM features with project management, team collaboration, and task tracking in one platform. While Zoho CRM was great for managing customer relationships, I found Bitrix24 offered a more complete set of tools that helped me manage both my sales processes and my team’s work in one place. Bitrix24’s integration of communication tools, file sharing, and task management made it easier to stay organized and collaborate with my team without needing multiple different apps. #### Vendor response Thank you for sharing your valuable insights and experiences with Bitrix24. We're delighted to hear that the unified platform design of Bitrix24 have met your expectations, making it easier for you to manage various aspects of your business in one place. Replied January 2025 --- ### Provides a good overview of team and responsibilities for tasks. - Overall rating: 5/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Finally, we can work on projects simultaneously without having to save the current status and then inform colleagues. The tool is quick and even free to install. By combining it with different colors, drag and drop functionality, and the calendar, all aspects of project management can be covered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The dashboard with its movable cards is very intuitive and easy to use on all devices. The tool is very clear and well organized, allows for the storage of a wealth of information and are packed with additional features that makes them highly versatile. Automatic reminders for upcoming deadlines complete the product. #### Cons So far, I'm very satisfied. I believe Bitrix24 has many more features that I just don't know about or use. More information, such as simple videos, would be helpful. #### Vendor response Thank you for taking the time to share your thoughts and experiences with Bitrix24, Jennifer. We truly value your feedback, as it helps us continuously improve and better serve your needs. For tutorials, please visit our YouTube channel: youtube.com/bitrix24 Replied August 2026 --- ### Flexible Platform for Everyday Team Collaboration - Overall rating: 5/5 - Reviewer: Kamini V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using bitrix24 so far has proved useful. It is beneficial to have your tasks communication and project management tools all within in the same hub. It has been slightly hard in the beginning to adapt to Bitrix24 however the work and collaboration efforts has improve significantly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Bitrix24 helps integrate your communication, tasks, file sharing, and other collaboration with one single workspace. And what’s better, getting it done in a central workspace, particularly with a couple of tasks or when coordinating with team members. #### Cons The system is feature rich and thus there are many elements to become acquainted with. The interface also seems a little cluttered when more than one module is in operation concurrently. #### Vendor response Hi Kamini! Thank you for taking the time to share your thoughts and experiences with Bitrix24. We truly value your feedback, as it helps us continuously improve and better serve your needs. Replied August 2026 --- ### A Powerful Platform for Managing Business Operations - Overall rating: 5/5 - Reviewer: Arnel O. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Bitrix24 has been positive. It helped me manage tasks, track customer interactions, and collaborate more efficiently. While there was a learning curve in the beginning, I found it to be a useful platform once I became familiar with its features. It offers a good balance of CRM, project management, and team collaboration tools in a single system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Bitrix24 was having multiple business tools in one place. The CRM, task management, communication, and project tracking features helped keep everything organized without needing several separate platforms. #### Cons The platform has a lot of features, which is great, but it can feel overwhelming at first. It took me some time to learn where everything was and how to make the most of the available tools. #### Vendor response Hi Arnel! Thank you so much for taking the time to share your detailed feedback on Bitrix24. We're thrilled to hear that you've found our platform to be a powerful ally in customer interactions and collaboration within your company. Replied August 2026 --- ### bitrix24den - Overall rating: 4/5 - Reviewer: Denis L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I appreciate the CRM, project management, and collaboration tools. However, take note that the platform's extensive functionality comes with added complexity and a learning curve. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros comprehensive all-in-one platform with strong collaboration features with great value compared to buying multiple tools. #### Cons Customer support could be better and customizations and advanced automations require extra effort, also steep learning curve compared to other CRMs. #### Vendor response Hi Denis! Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. We look forward to continuing to support your firm's growth and success. Replied September 2026 --- ### Best business process software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered My experience is really good. i think bitrix is the best CRM in the market #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a complete website like social media of a company where there is a feeds where you can see all the announcements of the company and CRM with different workflows you can edit. #### Cons it is a bit expensive compare to other CRMs. #### Reasons for switching to Bitrix24 Before in excel we manually add leads or client info. but now everything is automated #### Vendor response Thank you for sharing your valuable insights and experiences with Bitrix24. We're delighted to hear that the simplicity and unified platform design of Bitrix24 have met your expectations, making it easier for you to manage various aspects of your business in one place. Replied January 2025 --- ### Bitrix24 is great for project management and collaboration - Overall rating: 5/5 - Reviewer: Garofi E. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Bitrix24 is the most convenient project management and team collaboration platform. #### Cons Bitrix24 can have a more cost effective pricing plan for large teams. #### Reasons for switching to Bitrix24 Bitrix24 is far more easier to use system for large teams. #### Vendor response Thank you for sharing your positive experiences and constructive feedback about Bitrix24, Garofi! Replied February 2025 --- ### Great task management platform. Great freemium version! - Overall rating: 5/5 - Reviewer: Paulo F. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Bitrix24 has been great for my business. Having a place to see all the tasks, assign to employees and follow up on the work has really saved me time and money! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros For task management it's FREE, it's easy to set up, it's easy to use. #### Cons There are many features that I haven't had the chance to use because it would require me to take some time to review it, test, and implement with the team. #### Reasons for switching to Bitrix24 Because I needed a better task management tool. #### Vendor response Thank you for your positive review and for choosing Bitrix24 as your task management platform, Paulo! We're thrilled to hear that our free version has met your business needs, making setup and daily use easy and efficient. We understand that exploring new features can require time and effort, and we're here to support you through that process. Our team is ready to help with resources, training, and support to ensure you can make the most out of Bitrix24. Your success in saving time and money by streamlining task management and team coordination is exactly what we aim for. Thank you for sharing your experience, and we look forward to continuing to support your business growth. Replied May 2024 --- ### A Solid All-in-One Tool With Room to Improve - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Bitrix24 has been very positive. It’s helped me organize projects, streamline communication, and manage clients more effectively. While it’s not perfect, the value it provides as an all-in-one solution is hard to beat. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Bitrix24 is that it combines so many tools into one platform task management, chat, CRM, and file sharing. It keeps my team aligned without having to switch between different apps. The workflow automation also saves a lot of time. #### Cons The interface can feel cluttered at times, and there’s definitely a learning curve in the beginning. The mobile app also isn’t as smooth as the desktop version, which makes working on the go a bit tricky. --- ### Well established for large businesses - Overall rating: 3/5 - Reviewer: Frank C. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Too many videos to look over in tutorials Not knowing how customer support is rated. Didn't find it very convenient #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros good collaboration amongst coworkers for project management. easy customization has user interface workflow can be efficient #### Cons Not a value for the money. not very easy to use. can be complicated in organizing tasks to get efficiency going. #### Vendor response Thank you for taking the time to share your feedback and experiences with Bitrix24, Frank. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. Replied October 2025 --- ### Exploring Bitrix 24 - Overall rating: 4/5 - Reviewer: George F. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Thus far I have been exploring the suitability of the product for our use, I like the flexability. The free plan option is very useful for evaluation and small businesses that might struggle with the monthly plan cost. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Britrix 24 seems to be quit intuative, though the terminolgy is very US orientated. I like the flexability of the product. #### Cons The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses. #### Vendor response Hi George. Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. We look forward to continuing to support your firm's growth and success. Replied November 2025 --- ### We Made bitrix24 our nonprofit organization’s digital home. - Overall rating: 4/5 - Reviewer: Malachi L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered We have consolidated our outreach and operations under the same roof. It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Bitrix24 is the all-in-one platform for us: CRM, Task management, Internal chat. In a small team it kept me from having to constantly switch between 4–5 different apps at any given time. I really appreciate intranet and calendar options. #### Cons The interface is not exactly the most intuitive. We all took a couple of weeks to adjust. But it work smooth after some experience. #### Vendor response Thank you for sharing your valuable feedback on your daily use of Bitrix24, Malachi! It's great to hear that our platform plays a crucial role in your organization. We look forward to continuing to support your growth and success! Replied June 2025 --- ### All in one CRM - Overall rating: 5/5 - Reviewer: Rebeca P. - Verified reviewer: Yes - Industry: Graphic Design - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Would not really say anything too bad about it. I think it's the best CRM I have worked with so far. It is like having an item company within a tool or item. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like its layout; it's very customizable, and it's easy to set goals or organize my tasks. It is interactive and enjoyable to use. #### Cons I have used it for a little while and honestly, I can't say I dislike it about Bitrix. If I had a complaint, it might be regarding having more free options for editing the page. #### Vendor response Thank you for your comprehensive review of Bitrix24, Rebeca. Our goal is to provide a versatile platform that supports a variety of work processes, and it sounds like Bitrix24 is aligning well with your needs. Replied October 2025 --- ### The comprehensive review of all details, frankly - Overall rating: 5/5 - Reviewer: Ali Z. - Verified reviewer: Yes - Industry: Program Development - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done and what's pending #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Cons The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen #### Vendor response Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Ali. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. Replied May 2025 --- ### General review - Overall rating: 2/5 - Reviewer: Yusuf A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Cheap, costumizable, always update and affordable #### Cons Slow, bad support service, limited report dashboard #### Vendor response Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. Replied March 2025 --- ### Bitrix the sole survivor - Overall rating: 5/5 - Reviewer: Mareedu Lokesh S. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it was very good and best tool for managing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is very user friendly and has lots of storage #### Cons But a bit slower than expected but still can manage candidate #### Vendor response Thank you for taking the time to share your thoughts and experiences with Bitrix24. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs. Replied December 2024 --- ### a powerfull crm - Overall rating: 4/5 - Reviewer: diego p. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros we use it as a crm, for our group of operator. we write down intervent number, done\to do with photos and attach #### Cons web app non very user friendly, app is better #### Vendor response Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Diego! Replied April 2025 --- ### Pro-friendly Business Management Tool - Overall rating: 5/5 - Reviewer: Sumesh K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Really a Pro-friendly application for the users who looks a different experience in Business Management Tools #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user experience and User Interface are really amazing #### Vendor response Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. Replied January 2025 --- ### Best tool for collaboration - Overall rating: 5/5 - Reviewer: Djaffar A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Very nice experience. We recommanded this product to many friends. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros CRM, collabortive tools and continous improvment and innovation #### Cons In CRM some features are slow to load information (like deals) #### Vendor response Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Djaffar. We look forward to continuing to support your firm's growth and success. Replied November 2024 --- ### Why Bitrix24 is the Best for BIM - Overall rating: 5/5 - Reviewer: Samuel M. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bitrix24 has a wide array of features which allows me to save time since I do not need to keep integrating with external apps. Instant messaging and live chat are the key features which I like using. #### Cons Bitrix24 has nothing that I dislike since it facilitates all the capabilities that I need. #### Vendor response Thank you so much for taking the time to share your detailed feedback about Bitrix24. We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company. Replied September 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/?page=2) --- Bitrix24 Reviews, Pros and Cons - 2026 Software Advice