--- title: "Bitrix24 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bitrix24. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bitrix24 is a good fit for you!" source_url: "https://www.softwareadvice.com/cms/bitrix24-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) / Bitrix24 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) Reviews [Alternatives](https://www.softwareadvice.com/nonprofit/bitrix24-profile/alternatives/) # Bitrix24 User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 1,008 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.0/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 468 reviews (46%) - 4 stars: 361 reviews (36%) - 3 stars: 120 reviews (12%) - 2 stars: 29 reviews (3%) - 1 star: 30 reviews (3%) ### Most mentioned pros - Bitrix24 truly has elevated our BD operations by streamlining lead generation, marketing campaigns, sales activities, and improving collaboration between our sales and marketing teams. - The user interface also does a solid job of keeping everything visible in one place, like contact details and activity history, without needing to open multiple tabs, which speeds things up during busy work sessions. - What I liked least about Bitrix24 was the complexity of the interface. While the platform offers a wide range of features, it can be overwhelming to navigate at first, and it takes time to learn how to use all the tools effectively. ### Most mentioned cons - Performance may occasionally feel slow, particularly when working with large amounts of data. - Some basic functionalities, such as visibility settings, role management, and profile handling, are crucial and contribute to this feeling of not enough. - The initial setup and customization process also required more effort than expected ## Bitrix24 customer reviews Showing reviews 1-25 of 1,008 (page 1). ### Bitrix24 Keeps My Tasks, Clients, and Communication in One Time-Saving Hub - Overall rating: 5/5 - Reviewer: Pooja V. - Industry: Photography - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Bitrix24 is solving my problem of managing multiple clients, bookings and follow-ups. Earlier everything was scattered, now all tasks and client details are in one place, so I don't miss any work and my business runs smoothly. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros I like Bitrix24 because it helps me manage my tasks, clients and communication in one place. It is easy to use and saves a lot of time for my photography work. #### Cons Sometimes Bitrix24 feels a little confusing with too many features. It takes some time to learn, but once you get used to it, it works well. --- ### Generous all-in-one for CRM and team work - Overall rating: 5/5 - Reviewer: Impact 360 M. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: a free trial · weekly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I evaluated Bitrix24 as an all-in-one business platform. For a small team watching costs, the amount included is impressive, and the CRM-plus-projects combination worked well in testing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Bitrix24 combines CRM, tasks, projects, chat and documents in one system, and the free tier is unusually generous. Having client records and the work attached to them in one place is valuable for a small business that does not want five separate subscriptions. #### Cons The interface has a lot in it, so it takes time to find settings and set it up the way you want. Some parts feel less polished than single-purpose tools. #### Vendor response Thank you for your review of Bitrix24, John! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs. Replied November 2026 --- ### Great platform, not so visual - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros Easy to set up and lots of useful features. It feels intuitive, especially in comparison to alternatives. #### Cons It wasn't the clearest or prettiest interface. It felt a bit clinical and as a visual thinker, this didn't suit me. #### Vendor response Hi Candida! Thank you for sharing your valuable insights and experiences with Bitrix24. Replied October 2026 --- ### Un gran CRM con diferentes funciones muy útiles - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Me encanta la facilidad de usarse, así como la cantidad de funciones que tiene. Su interfaz también es muy atractiva. #### Cons Que limiten funciones a pequeñas empresas (de hasta 5 usuarios). Por ejemplo, la firma de documentos con RH, es una función importante. #### Vendor response Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Aldo! We're here to support your continued success with Bitrix24 and are keen to make your experience even better. Replied October 2026 --- ### A Feature-Packed Platform with Good Value for Money - Overall rating: 4/5 - Reviewer: Jonathan K. - Industry: Insurance - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Bitrix24 has been good. It offers a lot of useful tools for managing tasks, projects, and team communication in one place. It provides good value for the price, but the interface can be overwhelming at times, and some features take getting used to. Overall, it’s a solid platform with room for improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that Bitrix24 combines task management, communication, and project organization in one place. It helps keep work organized and makes it easier to track tasks and deadlines without switching between multiple tools. #### Cons The interface can feel cluttered, and there are so many features that it takes time to learn where everything is. Some settings aren't very intuitive, and customer support could be more responsive. #### Vendor response Thank you for sharing your valuable feedback on your daily use of Bitrix24, Jonathan! We look forward to continuing to support your business's growth and success. Replied October 2026 --- ### bitrix24den - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: less than 1 year · weekly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I appreciate the CRM, project management, and collaboration tools. However, take note that the platform's extensive functionality comes with added complexity and a learning curve. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros comprehensive all-in-one platform with strong collaboration features with great value compared to buying multiple tools. #### Cons Customer support could be better and customizations and advanced automations require extra effort, also steep learning curve compared to other CRMs. #### Vendor response Hi Denis! Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. We look forward to continuing to support your firm's growth and success. Replied September 2026 --- ### Uma plataforma completa e flexível - Overall rating: 4/5 - Reviewer: Maik A. - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Minha experiência com o Bitrix24 tem sido positiva. A plataforma é completa e permite centralizar o acompanhamento de leads, negociações, atividades, pontos de contato e processos internos. Utilizo recursos como funis personalizados, campos customizados, automações, processos inteligentes, relatórios e integrações por API e webhooks. Essa flexibilidade permite adaptar o CRM à realidade da empresa, inclusive em operações mais complexas. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros O Bitrix24 é uma plataforma bastante completa e flexível. Utilizamos o sistema para acompanhar leads, negociações e diferentes etapas do processo comercial, além de registrar pontos de contato, reuniões, ligações, mensagens e próximos passos. A possibilidade de criar campos personalizados, funis, automações, processos inteligentes e integrações por API e webhooks permite adaptar o CRM à operação da empresa. Também considero positivo reunir CRM, tarefas, comunicação, relatórios e automações em um único ambiente. #### Cons A principal desvantagem é a complexidade da plataforma. Por oferecer muitos recursos, a configuração inicial e a manutenção de automações, campos e processos exigem conhecimento técnico e uma curva de aprendizado considerável. Algumas áreas da interface poderiam ser mais intuitivas. Além disso, as mudanças recentes nos planos, com novos limites para integrações, REST API e aplicativos do Market, dificultam o planejamento e podem aumentar o custo para empresas que já estruturaram sua operação utilizando esses recursos. #### Vendor response Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Maik! We're here to support your continued success with Bitrix24 and are keen to make your experience even better. Replied September 2026 --- ### Una herramienta completa para organizar y optimizar el trabajo - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Administration - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Mi experiencia general con Bitrix24 ha sido muy positiva. Es una herramienta completa que permite centralizar la comunicación, las tareas, la gestión de clientes y diferentes procesos de trabajo en una sola plataforma. Me ha ayudado a mejorar la organización, el seguimiento de actividades y el control de la información. Si bien al principio requiere un período de adaptación por la cantidad de funcionalidades disponibles, una vez familiarizado con la plataforma resulta muy útil para optimizar procesos y trabajar de manera más ordenada y eficiente. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lo que más me gusta de Bitrix24 es que integra en una sola plataforma herramientas de comunicación, gestión de tareas, seguimiento de actividades, CRM y colaboración. Permite centralizar la información, mejorar el control de los procesos y facilitar el trabajo en equipo. También considero muy útil la posibilidad de automatizar tareas y hacer seguimiento de las actividades, ya que ayuda a ahorrar tiempo y tener una mejor organización. #### Cons Lo que menos me ha gustado es que, al ser una plataforma con muchas funcionalidades, al principio puede resultar un poco compleja de utilizar y requiere tiempo de aprendizaje y adaptación. También considero que algunas opciones podrían ser más intuitivas y fáciles de configurar para usuarios que recién comienzan a utilizar la herramienta. #### Vendor response Thank you for sharing your positive experiences and constructive feedback on Bitrix24! We're here to support your continued success with Bitrix24 and are keen to make your experience even better. Replied September 2026 --- ### A Powerful Platform for Managing Business Operations - Overall rating: 5/5 - Reviewer: Arnel O. - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Bitrix24 has been positive. It helped me manage tasks, track customer interactions, and collaborate more efficiently. While there was a learning curve in the beginning, I found it to be a useful platform once I became familiar with its features. It offers a good balance of CRM, project management, and team collaboration tools in a single system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Bitrix24 was having multiple business tools in one place. The CRM, task management, communication, and project tracking features helped keep everything organized without needing several separate platforms. #### Cons The platform has a lot of features, which is great, but it can feel overwhelming at first. It took me some time to learn where everything was and how to make the most of the available tools. #### Vendor response Hi Arnel! Thank you so much for taking the time to share your detailed feedback on Bitrix24. We're thrilled to hear that you've found our platform to be a powerful ally in customer interactions and collaboration within your company. Replied August 2026 --- ### Provides a good overview of team and responsibilities for tasks. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Finally, we can work on projects simultaneously without having to save the current status and then inform colleagues. The tool is quick and even free to install. By combining it with different colors, drag and drop functionality, and the calendar, all aspects of project management can be covered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The dashboard with its movable cards is very intuitive and easy to use on all devices. The tool is very clear and well organized, allows for the storage of a wealth of information and are packed with additional features that makes them highly versatile. Automatic reminders for upcoming deadlines complete the product. #### Cons So far, I'm very satisfied. I believe Bitrix24 has many more features that I just don't know about or use. More information, such as simple videos, would be helpful. #### Vendor response Thank you for taking the time to share your thoughts and experiences with Bitrix24, Jennifer. We truly value your feedback, as it helps us continuously improve and better serve your needs. For tutorials, please visit our YouTube channel: youtube.com/bitrix24 Replied August 2026 --- ### Product Manager - Overall rating: 4/5 - Reviewed: November 2026 - Company size: 11-50 employees The centralized CRM in Bitrix24 simplifies daily operations by allowing for the tracking of guest inquiries and team responsibilities in one place. Despite its benefits, the initial setup can be time-consuming and may require a more user-friendly approach to onboarding. Full review available after login on Software Advice --- ### Streamlined BD operations - Overall rating: 5/5 - Reviewer: Peter C. - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: 1-3 years · weekly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Bitrix24 truly has elevated our BD operations by streamlining lead generation, marketing campaigns, sales activities, and improving collaboration between our sales and marketing teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It makes lead management quite easy by prioritizing high-value opportunities. I consider it a complete package platform as it offers strong value by centralizing CRM, marketing, sales, and customer communication with automated features in one platform. #### Cons Since I have been using it, there have been no big issues. The user interface is confusing at first. Advanced reporting features are not that accurate. #### Vendor response Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Peter! We look forward to continuing to support your firm's growth and success. Replied July 2026 --- ### Best All in one Tool - Overall rating: 4/5 - Reviewer: Aviraj N. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered All in all the experience with the software is amazing, doesnt have to leave the app. It handles everything from Collaboration, communication, CRM, task management, inventory etc #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The most cost-effective CRM + Project Management tool available in the market right now. The level of customisation it offers is unmatched. Being an SME, I have had the privilege of working with the product team and many clients for implementation. #### Cons All at one place sometimes can feels overwhelming as it has a learning curve. Need to reduce the menu items in case I want to keep it clean. #### Vendor response Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Aviraj! We look forward to continuing to support your firm's growth and success. Replied May 2026 --- ### Master Reviewer - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Bitrix24 has been good for business and very good for scaling teams, would definitely recommend it to others. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Bitrix24 are its core features for project & task management and also good for communication. #### Cons What I like least about Bitrix24 is that it can be a steep learning curve and the interface can feel crowded. #### Vendor response Hi Mike! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. Replied March 2026 --- ### A Powerful All-in-One Tool with a Steep Learning Curve - Overall rating: 3/5 - Reviewer: Ulmeanu A. - Industry: Computer Software - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s a comprehensive solution best suited for businesses that want everything in one place and are willing to invest time in learning and configuring it. Once set up, it can be extremely efficient, but the initial experience may feel heavy and sometimes frustrating. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for many separate tools #### Cons It's a complex platform, with many functionalities that can seem overwhelming, and the sometimes cumbersome interface and lack of fine-grained customization can slow down work instead of simplifying it. #### Vendor response Hi Adrian! Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. Replied September 2025 --- ### System IT und Marketing - Overall rating: 4/5 - Reviewer: Sven K. - Industry: Renewables & Environment - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have now been working with Bitrix24 in a trial phase for about six months, currently with around 12 people. The system has since fulfilled its purpose and supports us well alongside our existing system. However, we have to do without some functions, which is not ideal. In the meantime, we have engaged a Gold partner who supports us from time to time. Unfortunately, his help is still limited on some topics. Although we are still in the trial phase, it looks like we will switch to Bitrix24 despite the limitations. The final decision is planned for the end of the year, and then we plan a complete transition. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros We have actually looked at many solutions, but Bitrix24 is unique in terms of price-performance ratio. Up to 100 licenses are already included in the Professional version. #### Cons The support from the AI bot has actually been very poor and unhelpful so far. Unfortunately, the same can be said about the real support: up to now, not a single request regarding the functionality has been adjusted or resolved. #### Vendor response Hi Sven! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success and are keen to make your experience even better. Replied June 2025 --- ### Bitrix24 is a All-in-One CRM platform that delivers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered It has been good - the pros outweigh the cons. Bitrix24 works for: - Lead Management - Marketing - Call Center - HR & Employee Communications - Sales Management - Automations - Project Management - Website & Online Store Builder It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+ employees, then Bitrix24 can offer massive subscription cost savings as the Professional subscription offers up to 100 User licenses. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros An All-In-One CRM that has loads of customisation that it is close to bespoke, but with the bonus that features are continuously being improved and developed within your subscription costs. It can be good straight out the box, but most customers will want to work with a Bitirx24 Partner so that it can be configured to integrate with your operations and enable massive efficiencies early into the adoption of Bitrix24. This will benefit your business in the long-term as you will look to utilise the 35+ functions - saving loads on additional subscriptions for Video Calling, E-Signatures, Cloud Storage, just to highlight a few. #### Cons Daylight Saving seems to be an issue making appointments past the date the clocks change in UK, but a fix is being developed for this. #### Vendor response Thank you for such a creative and detailed review of Bitrix24, Remy! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. Replied June 2025 --- ### Bitrix24 best features - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I like to use Betrix24 to get data of employees. I don't need to save everyone's contacts it just syncs the contacts. All the informations is at one place make it useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Management of employees is good. Profiles are well devided into only needed information. #### Cons Sometimes when internet is slow, it doesn't apply previous actions to it. #### Vendor response Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Rashmi! We're here to support your continued success with Bitrix24 and are keen to make your experience even better. Replied April 2025 --- ### Great if you are linking sales to projects. - Overall rating: 4/5 - Reviewer: Amirpouyan H. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was ok. I managed a number of projects with it while linking it to our sales department. It was good because we didn't have to jump from one software to another. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has both traditional and agile tools. You can have a Gantt chart as well as Boards and so on. It also combines projects with CRM, which is great for many project-based companies. #### Cons It is a bit too complicated to use. It is not as intuitive as similar software applications in the market. While it is powerful, it is a bit confusing. #### Vendor response Hi Amir! Thank you for sharing your valuable insights and experiences with Bitrix24. Replied May 2025 --- ### Great overall product and customer service - Overall rating: 5/5 - Reviewer: Absolute Realty Solutions L. - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Love this system, hands down the best thing I found when I started my company and I use it in my other companies as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customization of things, being able to make it what I needed for my company. #### Cons Can be a little hard to learn and navigate at first, they offer partners to help with thing if you can afford it but I like to know how to do things. Once you learn it though it is super easy to use. --- ### Bitrix24 is great for project management and collaboration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Bitrix24 is the most convenient project management and team collaboration platform. #### Cons Bitrix24 can have a more cost effective pricing plan for large teams. #### Vendor response Thank you for sharing your positive experiences and constructive feedback about Bitrix24, Garofi! Replied February 2025 --- ### Solution for Effective Project Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Restaurants - Company size: 10000+ employees - Product usage: 1-3 years · weekly - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Our marketing team uses Bitrix24 to streamline communication and improve their approach to customer service. The setup is simple, and the program is easily integrated with others to streamline our processes. It's a really adaptable device. Therefore, this instrument should be effective for the client group. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a timely manner, and obtain prompt assistance when I need it. Furthermore, I am able to classify people according to their industry. Thus, you may establish how long a task will take and how the meeting's participants will divide and conquer in order to get the job done. The convenience of having everything in a one app is really appreciated. It offers a video conferencing feature in addition to helping with project management and team communication. #### Cons CRM, color scheme Landing page has to be more appealing than it is now by adding some lovely and attractive color and, if required, fixing the color presentation. --- ### A Solid All-in-One Tool With Room to Improve - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Bitrix24 has been very positive. It’s helped me organize projects, streamline communication, and manage clients more effectively. While it’s not perfect, the value it provides as an all-in-one solution is hard to beat. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about Bitrix24 is that it combines so many tools into one platform task management, chat, CRM, and file sharing. It keeps my team aligned without having to switch between different apps. The workflow automation also saves a lot of time. #### Cons The interface can feel cluttered at times, and there’s definitely a learning curve in the beginning. The mobile app also isn’t as smooth as the desktop version, which makes working on the go a bit tricky. --- ### Well established for large businesses - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Too many videos to look over in tutorials Not knowing how customer support is rated. Didn't find it very convenient #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros good collaboration amongst coworkers for project management. easy customization has user interface workflow can be efficient #### Cons Not a value for the money. not very easy to use. can be complicated in organizing tasks to get efficiency going. #### Vendor response Thank you for taking the time to share your feedback and experiences with Bitrix24, Frank. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. Replied October 2025 --- ### For our ops team, bitrix24 mixes communication and task tracking. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered It has served as a replacement for a hodgepodge of spreadsheets, emails and chats. Now our team works from a unified dashboard, which significantly accelerated tracking shipments and making decisions. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The CRM, task management and chat functionality all work seamlessly. We utilize it to manage shipments, assign tasks and maintain all vendor communications. #### Cons Bitrix can be daunting to beginners too many modules and functions to check before you can start your search. #### Vendor response Thank you so much for taking the time to share your detailed feedback on Bitrix24, Vinod. We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company. Replied July 2025 ---