We store both not only client information, but also our own business support documents. The overall experience has surpassed all expectations. [SENSITIVE CONTENT] and [SENSITIVE CONTENT] are Super-Stars in this business..

DocStar integrates with many programs, including various email platforms and PDF editors. Our users have not problems accessing and using the software when out of the office. The dependablility of the platform is awesome. The User access and passwords make it both easy to use and easy to control. In the 15 year plus that we have been a DocStar customer, it has saved us time, effort and money. In addition, our clients have been very impressed with our ability to gather, retain and send files to them.

There were times in the past, when DocStar would do updates that negatively affected our ability to use the software and it would cost several hours of "down time". In the most recent years, this seems to have been mostly resolved.

Storage of paper documents in the office is gone. We down sized the office. We were completely ready to go to remote working, no shut down.

The data stored is available to who ever has access including remote access. People do not have to be in the office to be productive. you can find thing fast and storing document's with workflows keep the lookup consistent.

The folder system for looking up document's needs features. Renaming folders, combining folders contents and. general maintenance of folders is not there.

We are automatically attaching our Part drawings along with purchase orders to outgoing emails to suppliers. We are auto attaching documents (Commercial invoices, etc.) from QuickShip to the Customer Shipment Entry window in Epicor.

Love that we can have Epicor place documents into ECM and also pull documents from ECM to be sent on emails with Advanced Printing. Also that we can place records into ECM and they will auto attach to Epicor.

**** WE REALLY NEED THE VIEWER TO WORK FOR EPICOR KINETIC WINDOWS USING PASSWORDLESS SINGLE SIGN-ON. **** It worked in Classic but does not work in Kinetic windows. *Drag and Dropping documents into windows no longer works in Kinetic *The user interface is really not intuitive.

I can find documents much easier. It has powerful document management automations.

I love how easy it is to securely store, search and send any document.

Documentation is difficult to load and has a learning curve.

positive

ease of use, high level of customer service

breaks down whenever there is an update to the software

Nice document management, Can be granular with workflows but there is no documentation on workflow creation. This is probably a push to sell professional services

You can pay for a support contract, but if you ever need support prepare to get told you need to pay for professional services. Needed to upgrade our Docstar instance to a new version got directed to professional services. Need assistance with creating a workflow, Professional services will help you for the right price. Really confused on why we pay for support when every support request gets the reply "You would need professional services for that". Requested access to download new versions of Docstar from their website... This was 4 months ago and they still have not come through with the request. Probably a way to get people to pay for professional services.

Customer service is worthless, upgrading from the previous version to this one took twice as long as quoted, everything about this program is cumbersome and harder than it should be. I wholeheartedly regret this purchase.

There is nothing I like about this software. My data is held hostage and I'm stuck with it.

We're basically locked into this program. It's clunky and not user friendly and we'd love to change programs. But, once your data is stored in DocStar, it costs tens of thousands of dollars to pull your data back out in a format that can be migrated to another program.

We had a rocky start, but through deep discussions and strong support from ECM, we are successfully using ECM and enjoying a great process with automating our AP.

Our use for this software is to streamline our invoicing process. Receiving the invoices via email, the PDF is captured by IDC, verifies data, then sends to ECM. I find not handling paper a great convenience. Previously, we would receive the email, print the document, open the invoice processing, and proceed with AP. The ECM process is quite smooth and has helped bring us further into the digital age.

We would like to have an option to capture tracking numbers from invoices (if applicable) and populate P21.

Good!

Being able to save and retrieve documents. Annotations available to edit documents. Ability to delete documents if necessary. Importing multiple documents with one VCS # very helpful.

Email imports, previous versions saved the email and the attached documents as PDF's you could just flip through the pages, now you have to download the email and click on the document to view. You also cannot due annotations anymore on email attachments when the email itself was imported.

When we started using DocStar 5 years ago it actually saved us from hiring another person in accounts payable, which added to the product value tremendously!

There is rarely a day that goes by that I don't say to myself or outloud "I love DocStar!" The ability to find a document when you need it is priceless. Approval stamps on the document provide necessary backup.

With every product there a few things you wish were different. If you find those things you can suggest the change in the betterizer.

Installation and configuration was very straightforward Product support is readily available and the product is very intuitive

The amount of features can be overwhelming, especially if your team is not used to document management outside of shared network drives and folders.

Before our company transitioned to docSTAR Eclipse my office was wall to wall dark filing cabinets crammed full of personnel files. They were overwhelming and more importantly even though locked, not fully secure. With docSTAR Eclispe mountains of paper are a dark memory. Security and confidentiality are top priorities. Past and present employee information is always at your fingertips! Fingertips that no longer have to deal with constant paper cuts! Previously an audit would require extensive time pulling individual files and documents, hoping that everything would be put back in the correct place. Now a few clicks of the mouse and documents are exported with ease with no risk of losing information or it falling into the wrong hands. docSTAR Eclipse has been a game changer for our Human Resources Department! I couldn't dream of going back to piles of paper. I highly recommend this product to HR departments both large and small!

The ease of use. With just a little training I was able to fully use the software. It's very intuitive.

Our company has been using Docstar for filing of documents for a few years now, we love it, no more having multiple filing cabinets throughout, now we scan the documents, file them and can retrieve them at any time. Love this product......

Ease of use, ability to access our database for filing, multifunctional

haven't found anything we don't like about this software

It's been frustrating. We asked a lot of the software and implementation became convoluted so there have been a lot of things that didn't route properly and some staff objected to using it because it was complicated and tricky.

Replaced Paper-based routing, approval and storage process which was critical when Covid hit.

Stuff gets stuck in the approval process, we end up with "exceptions" caught in limbo, learning curve, search feature fails when there's a common word used and we get too many false positives.

I need teams in multiple locations to be able to securely store and retrieve documents. Problem solved with DOcstar.

This product is very easy to use and for the most part is intuitive and user friendly.

The dashboard is a little clunky but it does not impact its usefulness.