What are IntelligenceBank users saying about the software?
Read what people like you have said about using IntelligenceBank software through verified user reviews
User Review Highlights
4.81
68 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"The team have a genuine interest and buy in to your success."
"It has well integrated workflow along with a solid asset management system."
"Intelligence bank is a useful digital asset management tool with good productivity."
"Some of the permissions processes around workflows can be a little difficult to set up. That said, once they are in place, it runs quite smoothly."
"We have a lot of data and as we grow this can be costly."
"The IntelligenceBank desktop uploader is tricky to use because it doesn't sync both ways with the system."
Jump to:
Product Overview
Alternatives
Comparison
Browse all IntelligenceBank Reviews
- Have you used IntelligenceBank and would like to share your experience with others?
- Write a Review
Sort by
Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
Showing 1 - 25 of 68 reviews
Anonymous
Company size: 51-200 employees
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2020
Great flexible system
Pros
We did a thorough feature requirement and vendor assessment before selecting IntelligenceBank as our Digital Asset Management system. It works with our network of dealers using SSO, is easy to setup and maintain with multiple agencies and internal teams, easy to find and search for images with the ability to crop/downsize and the ability to be used as a central image repo for our main product image database. The support team is very friendly and continues to ensure my projects and needs are met. The tool continues to evolve and excited to see where it goes from here.
Cons
The SSO was limited and couldn't share more than basic data, but with the new roll outs we've been able to get a solution that works better than our original idea.
Reasons for choosing IntelligenceBank
SSO, web-to-print, image management, image sharing, dynamic image resizing of embedded images, video hosting and editing, complex permission structure, simplified pricing model
Reasons for switching to IntelligenceBank
Kentico lacked every feature we really needed, it's a CMS and is very different from a Digital Asset Management system
Anonymous
Company size: 51-200 employees
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2020
Our solution to disorganization
IntelligenceBank has allowed us to get a better grip on what we have to use and help organize creatives to see what we can create next.
Pros
IntelligenceBank is the best software for organizing a wide variety of assets and information in a way that makes sense to our users.
Cons
The Print UI plugin has given us the most problems with getting our whole company to use IntelligenceBank.
Reasons for choosing IntelligenceBank
It had more in-depth marketing tools that specifically help our department.
Roxann
Company size: 10,000+ employees
Industry: Higher Education
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2021
Needs Updating
Their actual customer service was great overall. But their software just couldn't compete in the market.
Pros
If you want a simple platform with not a lot of features it works.
Cons
Definitely needs facial recognition software. And the cost was extremely high in comparison to what you actually get. We were paying 12k+ for barely anything. Our new software is a quarter the price and has facial recognition and so many more features.
Reasons for choosing IntelligenceBank
We actually switched from Intelligence Bank to another product.
Anonymous
Company size: 201-500 employees
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2020
Above and Beyond Expectations
IntelligenceBank Digital Asset Management is helping our business differentiate our value from our competition by providing a self-serving marketing platform which allows our clients & customers to customize their own materials. This is a huge value add our clients receive when they work with us and IntelligenceBank is helping us go above and beyond because of their tool.
Pros
The IntelligenceBank Digital Asset Manager is a great tool by itself, but what really puts the system & IntelligenceBank apart from others is the knowledge and helpfulness the product team, their customer service and account managers all bring to the table. I personally have worked with people from all three of these teams and have never worked with more competent and helpful problem solvers. They made their system customizable for us and most importantly, easy to understand and manage! The asset manager tool itself is also exceptional. The main reason our company uses it, is for the great template editor/creation feature.
Cons
There are some features I would suggest improving upon in the template feature plug-in but really IntelligenceBank Digital Asset Management really allows you to fully customize their system to fit your needs, more so than I even thought they could.
Reasons for choosing IntelligenceBank
IntelligenceBank had far more capabilities and customization of their product that we needed. Our company had a very specific problem we were trying to solve and IntelligenceBank gave us almost exactly everything we needed. We also felt like the user experience and interface of their template editor & platform was much more user friendly for our audience than other platforms and asset management solutions offered.
Nigel
Company size: 51-200 employees
Industry: Security and Investigations
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2020
Staying one step ahead in the decision-making process
IB initially presented as a solution to a very real need for timely and accurate intelligence dissemination in a kinetic hostile operating environment. We required simultaneous dissemination across a broad range of UI of highly sensitive multi-media in often austere conditions. The inherent non-obtrusive security protocols within IB meant that international clients, Government departments, multi-national Defence organisations, our operations staff and operators on the ground were able to send and receive real-time intelligence and act accordingly.
Pros
IB is, without doubt, the pre-eminent multi-media document management system in the world. The intuitive UX/UI ensures that I can focus on the task at hand, and not fight the system. This, coupled with the reliable back end tech ensures that the customisable platform is robust to sustain any level of client user group competency and most importantly, is scalable. As a portal owner and direct client of IB, I was most impressed by the company culture in the way that I received, what felt like, a personalised, almost bespoke concierge like, customer service. The team have a genuine interest and buy in to your success.
Cons
That IB is not a mandated BAU platform throughout industry.
Aris
Time used: Free Trial
Review Source: Capterra
October 2016
Asset Management for the Masses
I recommend contacting the company as I did, to find a team receptive to ultra specific, and even out of the mainstream needs. In doing that I discovered a team heavily invested in making this a product for the masses - and could help you create the work flow and asset solution you could have only dreamed of just a couple of years ago.
Pros
Very customizable user interface. Allows me to create any grouping and subgrouping of categories, or mix and match. I can have assets by clients, project or any other organization method and have several ways or arranging and reorganizing asset. It has aliasing abilities so that files that you would like to show up in several groups aren't requiring a duplication of assets just to maintain organization. I also like the ability to not only download the original "master" asset, but that you can download on-the-fly flattened reference visuals, ie, compressed, cropped, reduced in dimension jpgs, pngs etc...keeping me from having to save a myriad of variants in anticipation of potential needs.
Cons
It would be nice to be able to track outbound communications, notably, a log of elements and groups of elements I have sent, and to whom, and when. I believe I can see the downloading activity of any particular element, but not a way to confirm that I've actually created and sent a link to assets after that action is completed.
Bill
Company size: 1,001-5,000 employees
Industry: Airlines/Aviation
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
March 2018
Brilliant for international brand management
Pros
Being an international business, we have different messages for our different markets, so having a way to organise files by country, and control who has access to certain parts of the platform makes admin work easy. We also love the licensing management tool which allow us to keep track of license expiry & renewal dates for our imagery.
Cons
Not all types of files are displayed in preview mode in IntelligenceBank. Most do, but some files do not.
Ashley
Company size: 10,000+ employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
August 2016
IntelligenceBank offers excellent software and premium service
IntelligenceBank has proven to be a very flexible software platform that has helped us to manage a large number of assets and external users in an effective way. With the expert assistance of the IntelligenceBank team our implementation was smooth and we have been able to integrate IntelligenceBank with external applications to help manage and distribute our assets. We have found the IntelligenceBank team to be highly responsive to our needs and they have custom developed several features in a timely manner for us to achieve our business requirements. I strongly recommend IntelligenceBank software and the IntelligenceBank team for your business process.
Jason
Company size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time used: Less than 12 months
Review Source: Capterra
July 2016
IntelligenceBank helped us to centralise data and connect consent forms with images
The default installation of an IntelligenceBank system is very intuitive and provides an outstanding platform for a company to build from. This has allowed me to think of additional uses for the platform above and beyond what we originally signed up for.
Anonymous
Company size: 1,001-5,000 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2018
Good productivity
We use intelligence bank worldwide. Its helpful to share images with clients and suppliers.
Pros
Intelligence bank is a useful digital asset management tool with good productivity.
Cons
Intelligence bank have luck of built in integration to retailers.
Chelsea
Company size: 201-500 employees
Industry: Civil Engineering
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2020
McSal Review
We've been able to solve the problem of inconsistent marketing material across our offices with one, internet based system.
Pros
How customizable the layout is and unique we can be with our content use
Cons
The template editor is slower than expected
Reasons for choosing IntelligenceBank
More image-storage based
Kate
Company size: 1,001-5,000 employees
Industry: Banking
Time used: More than 2 years
Review Source: Capterra
June 2016
A great solution for external agencies and staff
We needed a solution for external agencies and staff to be able to use for accessing the latest versions of collateral and information. The IntelligenceBank DAM allows us to manage data, control access and permissions for a variety of user groups and ensure version control for other information and documents. It has additional modules we have plugged in such as Web2Print which streamlines our collateral delivery to the frontline. It's great software.
Vanessa
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source: Capterra
July 2016
Intelligence Bank offer great support and flexible business solutions.
The business application I'm involved with requires very specific, demanding, and often entirely new solutions. Intelligence Bank offer creative, flexible alternatives, always thinking outside of the box. Their people provide thorough and reliable technical support with a friendly attitude. Throughout our involvement with IB (over many years now), the experience has been entirely positive and would highly recommend them.
Beth
Company size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2018
We now have one hub for our sales literature, images, logos and campaign material.
Pros
The DAM makes the latest logos, images and sales literature available to the whole team - including our vendors. Vendors have their own folders within the DAM, so we can easily distribute vendor-specific marketing material to them directly.
Rick
Time used: Free Trial
Review Source: Capterra
October 2016
Excellent value
I am an Adobe CC user and I really like the integration with Adobe Bridge. Being able to add meta data via Bridge is a huge help. Many of our files were previously tagged with information and not having to duplicate that information is huge. I cant really find anything to dislike. I look forward to the many upgrades that are being worked on. I am in need of a rotation component to file mark-ups. I.B. help desk is now creating one. The help desk is very attentive. Our biggest challenge is creating a single access point for all images that have been created for many years. Being able to create a single repository with existing and new meta data for searching is important. From a single access point we can now catalog over 15 years of images with global changes that dramatically reduce time and efforts. Our IB will also replace using Drop Box. We can now work more efficiently with image annotations as well as share files more efficiently. I have created D.A.M systems and Intelligence Bank has been the easiest and most intuitive. The initial launch can seem intimidating, but once you go through the tutorials it all makes sense. Plus, the Customer service is awesome. I have always received a response with the hour and always helpful.The system works well for creatives who use Adobe CC.
Linda
Company size: 501-1,000 employees
Industry: Banking
Time used: Free Trial
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2018
DAM for the Cost of a DMS
Pros
This DAM provides innumerable solutions that can be applied to all departments within an organization. Simple project management tools, digital asset management, procedure/document control with the creation of customized workflows, news sharing, and Google like search functionality. Looking at this solution initially I thought it could help my team to accomplish a lot. Looking at this solution with my team, they have come up with uses that I never even imagined.
Cons
Because the landing page is managed with code, you need to have a knowledgeable resource available to manage it.
Jocelyn
Company size: 201-500 employees
Industry: Real Estate
Time used: More than 2 years
Review Source: Capterra
July 2016
Easy to use and very intuitive
I like that it's easy to use - very intuitive, its a true DAM without all of the expensive add ons that we wouldn't use and the IntelligenceBank team helped make the process easy.
Andrew
Company size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2018
Highly customizable platform with excellent customer service
Pros
Ease of use, customer service and ability to customize the DAM. IntelligenceBank delivers on all accounts.
Lawrence
Company size: 51-200 employees
Industry: Sports
Time used: Less than 2 years
Review Source: Capterra
September 2016
IntelligenceBank made us more efficient
IntelligenceBank DAM has made us much more efficient! The simplicity of uploading assets and tagging them for sharing across a wide network of stakeholders is terrific. We had no previous way of sharing photography and marketing collateral across representatives from eight organisations - all of whom have varying understandings of technology and usage of assets.
Erin
Company size: 11-50 employees
Industry: Consumer Goods
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2020
Worth it!
Really great. The sales executive was super knowledgeable and took the time to work through all of the different functions of the software to ensure it was the right fit for us. Our Customer Success Manager [SENSITIVE CONTENT HIDDEN] also has been there to keep us on track with set up and was a delight to work with. Thank you!
Pros
This software has been integral to keeping us organized while our company scales. It's given us so much time back! Gone are the days of searching through your inbox of emails to make sure you have the 'right' version of an asset - the IB DAM keeps it now all in one place. Highly recommend!
Cons
The IntelligenceBank desktop uploader is tricky to use because it doesn't sync both ways with the system.
Reasons for choosing IntelligenceBank
Cost and their permission function
Paul
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 2 years
Review Source: Capterra
July 2016
What really sets IB apart is their service.
IntelligenceBank is SaaS, has well integrated workflow along with a solid asset management system. What really sets IB apart is their service. They work from the customer perspective, molding their product to fit the customer rather than steering the customer to adapt the the product.
Tory
Company size: 51-200 employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source: Capterra
August 2016
I love my DAM
IntelligenceBank is used for storing assets and linking data to them, such as consent forms, associated events and people. I like that it has provided a single point of truth for my digital assets, helped formalise processes in my organisation and ultimately reduced my workload.
Tathyana
Company size: 10,000+ employees
Industry: Food & Beverages
Time used: Less than 2 years
Review Source: Capterra
July 2016
Simple to use, great customer service.
The tool is fairly simple to understand and update. I also like how it can be customized to your brand (landing page, colors, menu). User friendly - the tool allows you to download the same image in different sizes and file extension. Allows previews in video.
Leah
Company size: 10,000+ employees
Industry: Accounting
Time used: More than 2 years
Review Source: Capterra
September 2016
Great IntelligenceBank DAM Software, Great Price, Best Service
I use IntelligenceBank DAM to manage images, and I like how you can tag files and save new versions. Ultimately, it saves me time, which is nice. The support is great and they are always very helpful whenever I have a question.
Pros
Ease of use and the support are both fantastic.
Cons
There's nothing significant to report.
Obaid
Company size: 51-200 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
March 2018
An all-round marketing process management solution
Pros
For us, it was bridging the gap between national and state marketing. I like the fact the DAM can house relevant imagery for each market, customised collateral and company logos.
Cons
Some of the permissions processes around workflows can be a little difficult to set up. That said, once they are in place, it runs quite smoothly.

IntelligenceBank
The number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.