What are Laserfiche users saying about the software?
Read what people like you have said about using Laserfiche software through verified user reviews
User Review Highlights
4.49
55 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"I like that it is very user friendly and has a useful search function that allows me to search by either the title of the document or the fields within the document."
"Highly configurable suite of products. Plenty of support in the community."
"This software is very effective and great at keep information private and secure."
"I am currently having a hard time trying to convert my .pdf files into .tif files once they are in the Laserfiche program."
"Hard to learn to use and set up, we often need to pay programmer time; which gets expensive. Program won't fax out things on its own--we've had to implement an external procedure."
"Also, if you (the user) does not put in the information correctly it makes it hard to search those particular documents, but that is training issues on our end."
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Showing 1 - 25 of 55 reviews
Shreshthi
Company size: 1,001 - 5,000 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2022
Laserfiche for Space Management

Nick
Verified reviewer
Company size: 10,000+ employees
Industry: Financial Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2022
A Jack-of-all-trades tool for document management,record management and business process automation
Enables ease of advanced documents search. It's reliable with records management.
Pros
It's simple to capture and organize documents with Laserfiche. This tool helps automate and eliminate manual workflows and repetitive tasks. It's simple to manage documents.
Cons
I haven't experienced any drawback with Laserfiche as it caters all my needs.
Nathalie
Company size: 51-200 employees
Industry: Accounting
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2019
Laserfiche, Not the Best but Gets the Job Done
The only positive thing I've experienced with Laserfiche is that it's reliable for storing documents and I can automatically see recently saved items without having to constantly refresh, but that's about it. It can store a lot but so can a lot of other data storage softwares that I've used in previous years. There are definitely better and more user-friendly programs out there.
Pros
I like how much memory and capacity for storing information this program has. It is also very easy to add and rename documents in each client file
Cons
One of the things I dislike the most about this software is how it's never guaranteed that work will be saved if you don't use the check in/check out feature. I've already lost so much work that if I'm going modify a document with comments or update an excel spreadsheet, using the check in/check out feature has become second nature. Remembering to check a document back in is equally frustrating because it's not enough to hit save and close out of the document. Another thing I don't like is how sometimes I'll stay locked in a document even though I don't have it open.
Reasons for switching to Laserfiche
changed companies
Jesalkumar
Company size: 51-200 employees
Industry: Mechanical or Industrial Engineering
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2022
Laserfiche is one of the best workflow management tools that are out in the market!
Overall experience has been very good. We use laserfiche for many manufacturing and non manufacturing data capturing which helps keep record of all the tasks along with accountability,
Pros
The workflow management works seamlessly with the ease of setting permissions up and starting new forms.
Cons
I think the laserfiche front end could be improved to be slightly more user friendly.
Cari
Company size: 501-1,000 employees
Industry: Government Administration
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2018
Laserfiche
Good.
Pros
Ease of use. Much easier to find / search files than going through physical files.
Cons
Hasn't eliminated paper copies (yet) for our organization.

Tito
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2021
Great Product to Streamline Documentation
Laserfiche has completely transformed our HR onboarding processes. By doing so, our onboarding time has been cut down by more than 70%. As long as the processes are built efficiently Laserfiche can help any organization increase productivity.
Pros
Laserfiche is constantly innovating. They provide frequent updates to their applications that are often incredibly helpful. The workflow product combined with forms processes and repository document management have made digital transformation for our district easy and efficient.
Cons
The only con I have is if support is needed directly from Laserfiche for issues, instead of going straight to your vendor, there are often large lag times between communication.

Christina
Verified reviewer
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2018
Easy processes that are user-friendly from function to function.
It helps with our record keeping by efficiently channeling it to the proper digital folders.
Pros
I really like the ability to transition the configuration of sending the documents to their destination from manual to immediate.
Cons
I have had troubles with inserting a document in the finished file in the destination folder. It will not allow me to scan from there and add more pages.
Stephanie
Company size: 51-200 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2022
I love this product!
Pros
Laserfische is something we use daily! Would strongly recommend this product!
Cons
Once you learn how to use it there is nothing to not like!
Anonymous
Company size: 201-500 employees
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2018
Excellent Document Management Solution
It has been a wonderful experience with Laserfiche, over storing our information on network shared drives. It has helped us with finding information within documents easily and quickly.
Pros
This software provides a friendly interface to our users and helpful workflows while providing a centralized location with protections in place to keep data safe.
Cons
There is some work on the back end to set up this software, but in the end it is well worth the effort.
Anonymous
Company size: 501-1,000 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
Great document management for an end user
Pros
As an end user, Laserfiche is great for document management. It has helped automate many of our manual processes through custom workflows. Template help keep everything organized by standardizing meta data, which makes searching and sorting super easy.
Cons
There are a lot of options. It can take a little bit to get everything setup so it all works and so all the different document types can be displayed properly.

Massimo
Verified reviewer
Company size: 201-500 employees
Industry: Financial Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2018
Laserfiche makes it easy to manage documents
Laserfiche is essential for regulated companies looking to keep customer's information in order and secure.
Pros
When working in a highly regulated industry, document management is key. Laserfiche is the easy way to manage several hundred documents.
Cons
Takes a long time to integrate into your existing platforms
Donna
Company size: 201-500 employees
Industry: Government Administration
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2019
The best
Laserfiche has been a great software to work with. Their customer service is good, if you have a problem they are allows there to help you through it. I would recommend this software to anyone.
Pros
Laserfiche is the best software for document imaging. This software is very easy to use and to navigate. It is easy to set up you templates and folders. Plus it comes with a lot of other options, that we have not explored yet, to help with no only your document imaging but with records keeping, keeping track of records requests, work flows, etc. You've got to check this software out if you have not already!!!
Cons
There is not really anything that I do not like about this software. But if there was one thing it would be pricing of some of their other additional options. For small municipalities it makes it hard to have the JustFIO and their other software but you get what you pay for. This software is well worth it though.
Daniel
Company size: 11-50 employees
Industry: Food & Beverages
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2020
Organize Your Business
Laserfiche has been important to our company and houses all of our employee information, allowing us to edit, share, and view documents in a timely manner.
Pros
We use Laserfiche to digitize applications and paperwork. I like that it is very user friendly and has a useful search function that allows me to search by either the title of the document or the fields within the document. I can also add notes to each page of documents and specify which security level indicated gets to view them.
Cons
When I move a PDF into a Laserfiche file, I cannot combine it with another electronic file. I would have to manually print it out and scan it into the desired file in order for them to be a part of the same document. I would allow users to add other electronic files that are independent of the original document.
LeeAnn
Company size: 1 employee
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2018
Organizes, saves money, process design,
Pros
The end to end process from collection to destroy / retain and that it has the ability to keep the entire process electronic. I like that they are focusing on a cloud solution that makes the application reachable to businesses of all sizes. The continued research and development along with the support make it a product that changes and supports with the times.
Cons
The cloud needs storage in Canada, ability to apply sequential numbers to documents that would act like a register. You can do this with code and sql tables but it would be great to be able to do it within the form without the requirement of a developer.
Jean
Company size: 11-50 employees
Industry: Civil Engineering
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2020
Get rid of all your file cabinets!
We are able to locate filed documents much quicker and more easily.
Pros
It is a good filing system, but what makes it even better is the ability to search. Previously, if something was misfiled (paper filing system) you would just have to wait until you found it (which my be never.)
Cons
If I am printing from a document (usually a pdf from someone else) into Laserfiche, occasionally the document does not come thru into Laserfiche correctly. Don't know this unless you go and check the document.
Anita
Company size: 11-50 employees
Industry: Insurance
Time used: More than 2 years
Review Source: Capterra
August 2018
Review of Laserfiche
We've been using Laserfiche since 2006 and have drastically cut down on our lease space because we no longer have the need for filing cabinets. Being able to access client info via our web portal is huge for us.
Pros
The ability to pull documents where ever we are... in the office, at home or even out of the country. Our clients appreciate us having the information handy in a timely manner. It does also help keep us organized.
Cons
There are a lot of features to using it, therefore new staff have a long learning curve.
Jacki
Company size: 201-500 employees
Industry: Government Administration
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2019
Easy to use
Finding records faster!
Pros
Laserfiche is the easiest records management system I've ever used. It is quick and easy, it allows to set up your documents in a format to match your filing system. The documents are researchable and can be emailed in a variety of formats.
Cons
The initial set up is kind of pricey. Also, if you (the user) does not put in the information correctly it makes it hard to search those particular documents, but that is training issues on our end.
Shreshthi
Company size: 1,001-5,000 employees
Industry: Mental Health Care
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
Laserfiche for Space Management
It is great in terms of saving office space. Finding and accessing employee documentation is also very easy.
Pros
We had several paper based processes and the piles of paper was taking up a huge amount of our office space. Laserfiche has been able to store all our paper documents in digital format. It is easy to use; finding and updating information is very similar to the folders in MS Office.
Cons
Many cloud based systems have the ability to store digital documents. It would be nice if there was a way to link Laserfiche with other HR or payroll systems to store all information in one system.
larry
Company size: 51-200 employees
Industry: Government Administration
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2019
Multiple employee Access
It allows us to store archived data, and allows us multiple employees access to needed daily work logs.
Pros
The ability for my employees to access multiple files and share daily work activities. Also it allows you to archive important documents for future reference.
Cons
Had to apply filters so employees couldn't limit access to certain files. This isn't much of an issue, staff is up to speed now.
Brittney
Company size: 11-50 employees
Industry: Government Relations
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2019
Does what we need
Pros
We got Laserfiche 4 or so years ago to help cut down the amount of items we had in our servers at work. With Laserfiche, we were able to have items put into different group types, have metadata associated with each page, set retention periods for how long we have to keep the document, and have access across the whole City. Multiple people in different offices and buildings can add and view files as needed. We also got this product because we can store even more on here with the option of having it saved as a .tif image instead of a .pdf or .jpg that takes up more storage spage.
Cons
First starting out on the program was definitely a learning curve for everyone. It is not really user friendly, but it does get easier to do. I am currently having a hard time trying to convert my .pdf files into .tif files once they are in the Laserfiche program. I have no issues scanning it in to be a .tif document, but some of my stuff that needs to be added to Laserfiche are already created .pdf files that I do not need to print just to re-scan in.
Megh
Company size: 5,001-10,000 employees
Industry: Utilities
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2020
Better workflow management
As a workflow appliction it does it job effectively. developer need to make sure proper logs are set up for each workflow for easy understanding to the consuming team
Pros
It made workflow management easy, can use VB or C# scripts to create and execute a workflow. workflows can be customized based on organization/ team requirements. setting up workflow is quite easy. Workflow logs are helpful to identify issues whenever they fail
Cons
Bit complex application, input parameters are a bit tricky. It might be because we use old scripting to run these workflows, the output is not displayed and tracking is not possible in many scenarios
Audree
Company size: 2-10 employees
Industry: Accounting
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2018
Excellent digital file cabinet
I like the ease of uploading and now I just learned the "save to pdf" feature and I am impressed
Pros
Excellent digital file cabinet, easy to get documents into a neatly organized drive.
Cons
I am not exactly sure how the metadata features are supposed to work but I have trouble doing a search to locate documents where I thought based on the information I put in metadata fields, I would easily locate what I am searching for. I will continue to explore this feature.
Kevin
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
Laserfiche is a very solid product for document storage. Lots of capability.
Pros
Highly configurable suite of products. Plenty of support in the community. The company updates and improves the software annually. Very strong user conference each year.
Cons
Some modules are costly and depending on the size of your organization, price my preclude some of the capability.
Erin
Company size: 51-200 employees
Industry: Government Administration
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2019
Laserfiche Review
Pros
I have been using Laserfiche in some form for over 12 years. I appreciate that it allows the user to organize information in a way that is meaningful to them. As a government user, I value the ability to store our historical and confidential data within Laserfiche, as well as our public record information, and we can select and direct our customer to documents accessible to them for viewing.
Cons
The search feature could be a little more robust, but part of that comes from the metadata entered by staff and what returns are pinged.
Kyle
Company size: 1,001-5,000 employees
Industry: Transportation/Trucking/Railroad
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2021
Laserfiche review
Great way to distribute documents for signature authorization. Also great for document control and access. Like using it.
Pros
Great way to distribute documents for signature authorization. Also great for document control and access.
Cons
Sometimes hard to come up with a consistent process. Not a Laseriche issue, more of a company issue.
Reasons for switching to Laserfiche
Better product.
