--- title: "Laserfiche Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Laserfiche. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Laserfiche is a good fit for you!" source_url: "https://www.softwareadvice.com/cms/laserfiche-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [Laserfiche](https://www.softwareadvice.com/cms/laserfiche-profile/) / Laserfiche Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cms/laserfiche-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cms/laserfiche-profile/alternatives/) # Laserfiche User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 84 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 53 reviews (63%) - 4 stars: 23 reviews (27%) - 3 stars: 6 reviews (7%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - In my experience with Laserfish, I've noticed how it has reduced time and effort in completing everyday tasks thanks to intelligent automation, and I can quickly organize and access documents via labels and filters. - Laserfiche simplifies access and retrieval, allowing you to spend more time on high-value, rewarding work. - Electronic archiving with the Laserfiche system provided by Pioneers is also more secure and protected from the risk of cyber attacks. ### Most mentioned cons - High cost – Sometimes slow technical support – Some features are missing in the cloud – Takes time for full learning – Complexity in licenses and extensions - The search function is sometimes unable to search using different spellings or terms of the same item. - It can be complex to learn and implement, especially for users who are not familiar with document management systems. ## Laserfiche customer reviews Showing reviews 1-25 of 84 (page 1). ### Game changers for form based systems and processes - Overall rating: 5/5 - Reviewer: Bianca S. - Verified reviewer: Yes - Industry: Events Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, i am well pleased. I am excited to see how far my university will leverage laserfiche for request ans submission based systems. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Laserfiche has turned paper and outdate processes into streamlined dreams! Ourboffice and university has many paper method processes and systems. Laserfiche has made it prossible for those forms that require approvals and reviews quick, efficient, and easier to process. Gone are the days of physically submittkng a form or emailing a form. I like that workflows can be created, notification can be enabled, and history of form approval can be tracked. Our office uses laserfiche to submitnrequests for events and for our workers to report what they accomplished at work. Other forms that have been created allow for file uploading. We have a form that requires submittors to attach a program and or a map of their event. #### Cons I would say that in the creation of our forms i learned that laserfiche is limted on the appearance of the form. If you are printing the form , the fields might appear small. #### Reasons for switching to Laserfiche Laserfiche was a better fit for our needs. --- ### Laserfiche Workflow - Overall rating: 4/5 - Reviewer: Ahmed R. - Verified reviewer: Yes - Industry: Program Development - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Laserfiche simplifies access and retrieval, allowing you to spend more time on high-value, rewarding work. With Laserfiche, automated document management makes document storage, compliance management, and material dispatch easy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Electronic archiving is one of the best ways to save on traditional archiving costs, such as storage space, paper, and printing. Electronic archiving with the Laserfiche system provided by Pioneers is also more secure and protected from the risk of cyber attacks. #### Cons Laserfiche performance may be slower than expected when accessing large volumes. A missing database index affects the efficiency of volume calculations. This can cause some Laserfiche operations to be very slow on large repositories. --- ### The Best Out There - Overall rating: 5/5 - Reviewer: Stephanie T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of using Laserfiche is amazing! We have upgraded Laserfiche and now we use it in every aspect of our business #### Cons There is really nothing negative about Laserfiche! It really a great software to use for any business --- ### Laserfish in Practice: Hands-on Experience for Content Management and Process Automation - Overall rating: 5/5 - Reviewer: Asmaa M. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered In my experience with Laserfish, I've noticed how it has reduced time and effort in completing everyday tasks thanks to intelligent automation, and I can quickly organize and access documents via labels and filters. I experienced ease of learning and use thanks to its intuitive interface, and I felt safe and confident when managing permissions and tracking activities. In addition, I enjoyed the flexibility of integration with other systems making the workflow more streamlined and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It helps speed up workflow and saves time and effort by automating tasks, is able to organize files effectively, is easy to use and secure, and supports integration with multiple systems. #### Cons High cost – Sometimes slow technical support – Some features are missing in the cloud – Takes time for full learning – Complexity in licenses and extensions --- ### Laserfiche Storage for Business Use - Overall rating: 5/5 - Reviewer: Eddie W. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Great to work in and is helpful. I love the way you can title and separate documents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to maneuver and has plenty of storage space. #### Cons I can't think of much. Other than scanning capabilites. --- ### Worth the Resource Investment - Overall rating: 4/5 - Reviewer: Pamela L. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It assisted in managing tasks requiring various levels of approval. Overall, it was worth the investment. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It was effortless to assign the task to another team member. #### Cons Onboarding the system required a skilled project manager and many hours. --- ### Expert to manage laserfiche - Overall rating: 5/5 - Reviewer: Ravi G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I experience is to good and i love to use finding documents is fast and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like most about laserfiche security and compliance features ensure that sensitive documents are well protected #### Cons I like least about laserfiche pricing structure details aren’t always transparent, requiring direct contact with sales for quotes. --- ### Identify areas for improvement in making deals - Overall rating: 5/5 - Reviewer: Paul Clyde E. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Evaluates my approach and guides well. I don't make blunders now. Rather point outs smaller mistakes too. Authority Zone feature is my favourite . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros At times, over intervenes in the process. However, mostly the signals are accurate and gives you food for thought to proceed ahead. --- ### Easy organization and storage of documents. - Overall rating: 5/5 - Reviewer: Rodolfo S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered It has robust security and auditing features, guaranteeing data protection and compliance with regulations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It allows the creation of automated workflows, reducing the need for manual intervention. #### Cons It can be complex to learn and implement, especially for users who are not familiar with document management systems. --- ### Great Product - Overall rating: 4/5 - Reviewer: Ayana A. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I liked the most about Laserfiche is how it helped us improve storing certain information . Made it very acceable. #### Cons What I liked lease is the pricing , but hey you do get what you pay for and I’m more than satisfied. --- ### Laserfiche Review - Overall rating: 5/5 - Reviewer: Joel H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Overall great experience. Would highly recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Storing documents in Laserfiche for review much further down the road is so much easier and it does not take up physical space like the paper does. Very easy to access all documents stored! #### Cons Sometimes certain links can get broken. Ex: Snapshot not working some times. Not very often though! --- ### Laserfiche is one of the best workflow management tools that are out in the market! - Overall rating: 4/5 - Reviewer: Jesalkumar T. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been very good. We use laserfiche for many manufacturing and non manufacturing data capturing which helps keep record of all the tasks along with accountability, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The workflow management works seamlessly with the ease of setting permissions up and starting new forms. #### Cons I think the laserfiche front end could be improved to be slightly more user friendly. --- ### Laserfiche Review - Overall rating: 5/5 - Reviewer: Kate N. - Verified reviewer: Yes - Industry: Government Relations - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Laserfiche is a decent product, it gets the work assigned, would recommend product to people who have a lot of time to properly learn the features and streamline their workflow. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to assign work to different people, shows data on how long it takes for a business process to be complete, how long each employee takes to complete a certain task (like fill in a document). Also very pleased with the in-build features of drag and dropping elements to create surveys and have the collected data saved within Laserfiche. #### Cons It was a hard onboarding process, learning how to use it was quite hard, also different sections of the website had names and titles that were not very easy to link to its usage. --- ### Get rid of all your file cabinets! - Overall rating: 5/5 - Reviewer: Jean S. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are able to locate filed documents much quicker and more easily. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It is a good filing system, but what makes it even better is the ability to search. Previously, if something was misfiled (paper filing system) you would just have to wait until you found it (which my be never.) #### Cons If I am printing from a document (usually a pdf from someone else) into Laserfiche, occasionally the document does not come thru into Laserfiche correctly. Don't know this unless you go and check the document. --- ### Laserfiche for Space Management - Overall rating: 5/5 - Reviewer: Shreshthi M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is great in terms of saving office space. Finding and accessing employee documentation is also very easy. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We had several paper based processes and the piles of paper was taking up a huge amount of our office space. Laserfiche has been able to store all our paper documents in digital format. It is easy to use; finding and updating information is very similar to the folders in MS Office. #### Cons Many cloud based systems have the ability to store digital documents. It would be nice if there was a way to link Laserfiche with other HR or payroll systems to store all information in one system. --- ### Does what we need - Overall rating: 5/5 - Reviewer: Brittney C. - Verified reviewer: Yes - Industry: Government Relations - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros We got Laserfiche 4 or so years ago to help cut down the amount of items we had in our servers at work. With Laserfiche, we were able to have items put into different group types, have metadata associated with each page, set retention periods for how long we have to keep the document, and have access across the whole City. Multiple people in different offices and buildings can add and view files as needed. We also got this product because we can store even more on here with the option of having it saved as a .tif image instead of a .pdf or .jpg that takes up more storage spage. #### Cons First starting out on the program was definitely a learning curve for everyone. It is not really user friendly, but it does get easier to do. I am currently having a hard time trying to convert my .pdf files into .tif files once they are in the Laserfiche program. I have no issues scanning it in to be a .tif document, but some of my stuff that needs to be added to Laserfiche are already created .pdf files that I do not need to print just to re-scan in. --- ### Better workflow management - Overall rating: 5/5 - Reviewer: Megh R. - Verified reviewer: Yes - Industry: Utilities - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a workflow appliction it does it job effectively. developer need to make sure proper logs are set up for each workflow for easy understanding to the consuming team #### Ratings breakdown - Ease of use: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It made workflow management easy, can use VB or C# scripts to create and execute a workflow. workflows can be customized based on organization/ team requirements. setting up workflow is quite easy. Workflow logs are helpful to identify issues whenever they fail #### Cons Bit complex application, input parameters are a bit tricky. It might be because we use old scripting to run these workflows, the output is not displayed and tracking is not possible in many scenarios --- ### Laserfiche is a very solid product for document storage. Lots of capability. - Overall rating: 5/5 - Reviewer: Kevin A. - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Highly configurable suite of products. Plenty of support in the community. The company updates and improves the software annually. Very strong user conference each year. #### Cons Some modules are costly and depending on the size of your organization, price my preclude some of the capability. --- ### Laserfiche - Overall rating: 3/5 - Reviewer: Cari P. - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Ease of use. Much easier to find / search files than going through physical files. #### Cons Hasn't eliminated paper copies (yet) for our organization. --- ### Great Records Management System - Overall rating: 4/5 - Reviewer: Nick T. - Product usage: Used weekly for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Scanning capabilities and document/records management system is very easy to use and helpful filing capabilities. #### Cons Sometimes the software can be slow depending how many users are using it simultaneously. It doesn't happen often, but on occasion it has happened where it seems to take longer to scan documents or open scanned documents for viewing. --- ### Great Features - Overall rating: 4/5 - Reviewer: Brett E. - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The solution has lots of great features that make it very powerful and provide lots of scanning solutions for the organization. #### Cons The cost per user can be prohibitive to organizations. Expanded features can require dedicated staff to manage all the option sets interactivity. --- ### Laserfiche is Great for Retaining Records! - Overall rating: 5/5 - Reviewer: Matthew B. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great replacement for outdated Fortis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of searching. We looked for a vendor we purchased park benches from years ago. A simple search with "bench" helped us retrieve the name! #### Cons Wish we could scan and autofill certain fields for records retention. --- ### You need more stars to rate this product and company - Overall rating: 5/5 - Reviewer: Tony G. - Product usage: Used unspecified for unspecified - Reviewed: January 2015 - Review source details: This review was submitted organically. No incentive was offered I suppose if you had a ten star rating system, I would still want it to go to 11. We have been using Laserfiche for the last five years and simply love the product and the company. The product because it does all we ask of it (and can do more). It is secure, easy to use and highly configurable for almost any business. The company because they are so engaged with their customers. I foresee a long engagement (and expensive wedding). Seriously though, we love how Laserfiche and our VAR (Ricoh Canada) keep us up to date, informed and educated on all the many features of this product. I plan to spend the remainder of my career (15+ years until retirement) getting more and more proficient with all the things it can to to keep our valuable documents, safe, searchable, available and more. What's that...? I think I hear wedding bells... #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Doing ediscovery from Laserfiche and it is a terrible products. - Overall rating: 1/5 - Reviewer: Eda A. - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros Basic interface. It is so basic that it is almost gives you the feeling that you are opening a mere folder from Windows 99 #### Cons It does not support big documents. It gives error constantly while editing and logs you off. It is a terrible product for e discovery. The only function We need is to be able to see the documents. In lasefiche if the pdf is 100 page long good luck with that. --- ### Laserfiche ECM Review - Overall rating: 5/5 - Reviewer: Larry P. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: January 2015 - Review source details: This review was submitted organically. No incentive was offered I have been using Laserfiche ECM for over 15 years. It was a great product back then, but Laserfiche did not rest on their laurels. Year after year they continue to improve their product and support. I highly recommend Laserfiche ECM. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/cms/laserfiche-profile/reviews/?page=2) --- Laserfiche Reviews, Pros and Cons - 2026 Software Advice