Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"It’s a great tool for having a repository of documents. It makes keeping things organized easy. It’s a great collaboration tool. "
"This software makes it very convenient to keep all documents organized by user or client and has many features which can be used to ensure the security of the documents. "
"-The ability to track version control -Share documents internally & externally -Create folder structures to classify documents in addition to document types -Remote access app -Security"
Cons
"- the pricing can be reduced - can improve more features and backend viewpoints"
"Sometimes it has weird glitches, like email integration. But typically customer service is on ball to get it fixed quickly."
"The only con it has that it doe snot have an in-built features to compare different versions of the documents. We got to use another software app to do that."
NetDocuments Reviews
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November 2017

David from Broad and Cassel
Company Size: 201-500 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
Powerful and reliable legal-centric document and email management tool
Security and collaboration
Pros
Powerful, cloud-based document management system helps our firm effectively store, create and categorize our documents and email. Collaboration tools allow us to easily share individual documents or even entire folders securely with our clients and experts.
Cons
NetDocuments has made big strides in reliability and customer focus and these areas need to continue to be developed as they were not strong suits in years past.
August 2020
Sue from LevickRoth
Company Size: 2-10 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
August 2020
NetDocuments Document Management
Overall NetDocuments is a good app with good components. Sometimes a glitch happens and we need to get technical support, but then again, sometimes it is just operator error. Either way, they are helpful and get to the root of the problem.
Pros
This is a document management system in the cloud that is very user friendly. it is easy to save documents and retrieve them. NetDocuments has various programs to work alongside the document management system - such as scanning documents and saving them just like a document you had just created, and ndMail, which is a program that quickly and easily save emails to your various files. Their support team is very good and easy to get ahold of.
Cons
3 or 4 times each year we need to update the app on our computers and its always a little scary and we all hate doing it. I wish they could just update their files and when we log in we would automatically be logging into the newest version.
Reasons for Switching to NetDocuments
We left another firm and started a new company.
April 2021
Cassandra from Bayer & Black, P.C.
Company Size: 2-10 employees
Industry: Legal Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
April 2021
CB Review
Pros
Easy to open new matters and save documents. Integrates well with other programs.
Cons
Software often freezes or is slow. Sometimes slows productivity.
June 2018
Zach from CJL
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
1.0
Functionality
3.0
June 2018
Could be great but falls short
Pros
The e-mail integration is awesome, when it works. We run into too many issues to where it loses a connection or fails to uploaded an e-mail.
Cons
Each update makes the system slower and slower. Every time they update their website, a feature breaks and they have to go back and fix it. Hold times for tech support and times can be a little ridiculous.
May 2020
BreAnne from Law firm
Company Size: 51-200 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Customer support
5.0
Functionality
4.0
May 2020
Great way to securely share and store documents
Our business has many people who all work together on the same projects and this has given us a way to conveniently keep every one up to date by providing updates to everyone almost immediately.
Pros
This software makes it very convenient to keep all documents organized by user or client and has many features which can be used to ensure the security of the documents.
Cons
The search feature can be difficult to figure out the verbiage to use, and if you are searching for a document that you have not been given access to it does not inform you of that, instead it just says “not found”

Response from NetDocuments
Replied May 2020
Thank you for your kind words and feedback! We are continually working to improve our product and have shared your feedback with our product teams. Please note that for security reasons expected by many customers, we intentionally do not disclose if a document exists if the searcher doesn't have access rights to view that document. Thank you for being a NetDocuments customer!
June 2020
Hannah from KMFY
Company Size: 11-50 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Well worth it
Its a great platform that I would recommend to many businesses/friends.
Pros
This is a great cloud based "filing cabinet" I use it just like you would use a paper file and it works great. Lots of search options if you are looking for a document. Easy to customize the workspace for how you want to use it. You can set up documents as versions, so each time someone makes changes they can save as a separate document so great way to preserve changes.
Cons
Sometimes it has weird glitches, like email integration. But typically customer service is on ball to get it fixed quickly.
October 2019
Cyndy from Skelton Slusher Barnhill Watkins Wells PLLC
Company Size: 11-50 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
Functionality
4.0
October 2019
NetDocuments
Overall, I like the software alot when it is working and Internet Explorer is working.
Pros
We were able to set the matters up the way our paper files used to be organized, so it makes finding documents easier for us.
Cons
it is Internet Explorer based and is not as compatible with anything else (i.e. FireFox, Google Chrome, etc.), so you lose some of the functions if you do not use Internet Explorer. However, Internet Explorer is no longer supported and is not stable. Also, when you have a problem and call customer service the wait is excessively long.
Reasons for Switching to NetDocuments
The firm made the switch.
September 2019
vinita from Keglerbrown
Company Size: 51-200 employees
Industry: International Trade and Development
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
September 2019
NetDocuments-Ease to use
As I am involved in international trade Legal services, I am able to use Netdocs to undertake efficient document management which can be undertaken through creating different folders, and managing those folders event remotely internationally.
Pros
That it can be accessed from out of office, and very user friendly for document management, which in the legal services field is a must.
Cons
The only con it has that it doe snot have an in-built features to compare different versions of the documents. We got to use another software app to do that.
March 2019
Anonymous
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
March 2019
Have to put your documents somewhere
If you are looking for a reliable document management system that you can use with no infrastructure cost this is it. It can get pricing based on the use, but it is worth it in the long run.
Pros
-The ability to track version control -Share documents internally & externally -Create folder structures to classify documents in addition to document types -Remote access app -Security
Cons
-When there is a problem or sync issue, there isn't always a reason -Speed sometimes (although this is more likely an internet speed issue)
August 2020
Anonymous
Company Size: 1,001-5,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
August 2020
good product
Pros
easy integration with email and safe storage
Cons
searching for documents and emails could be easier
September 2019
Santosh from The Law Offices Of Hilda Sibrian
Company Size: 11-50 employees
Industry: Law Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Net Documents - Review
- it was overall an excellent experience working with NetDocuments
Pros
- this software has many features available in which integrating with Salesforce and Drawloop apps are one of the key features - the folder view, file managing is brilliantly handled - the support is very helpful and supportive
Cons
- the pricing can be reduced - can improve more features and backend viewpoints
Reasons for Choosing NetDocuments
- the integration capability this software can handle. - it can handle folders and files very brilliantly
December 2019
Anonymous
Company Size: 201-500 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
December 2019
NetDocuments
Overall experience is great! I truly enjoy using this software.
Pros
It’s a great tool for having a repository of documents. It makes keeping things organized easy. It’s a great collaboration tool.
Cons
saving and deleting different versions of a document doesn’t work as well as it could. Other than occasional glitches, it’s great software.
May 2019
Sophie from Progressive Legal
Company Size: 2-10 employees
Industry: Legal Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Great product
Pros
Easy to use, lots of features, great support a phone call away
Cons
Some answers can't be found on the support pages but they're just a phone call away anyway
February 2017
Michal from Travis Law Office
Company Size: 2-10 employees
Industry: Law Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2017
NetDocuments: Better Features, Better UI
We needed a document management solution a couple of years ago that would allow us to find old, editable text documents in multiple ways, since our legacy practice management software made it impossible to find documents unless you already knew which file they were in. The key NetDocuments feature is in-document text search. We can now search for documents using a key phrase in the document itself, rather than needing a title or tags. If you have a good title and tags, documents are that much easier to find.
Pros
In-document text search, easy UI, competitive pricing
November 2017
Anonymous
Company Size: 501-1,000 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2017
Solid Cloud Document Offering
Pros
We use NetDocuments to share and send documents securely with other companies. It is a pretty straightforward and easy-to-use offering. Because of this, it has been good to work with and easy to get others to get up to speed with it.
February 2019
Anonymous
Company Size: 1,001-5,000 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
2.0
Functionality
2.0
February 2019
Net Documents - Only meant for about 5 users
Pros
The search functionality with wild card matching it really nice for developers/people who know regex. It had integrated MS office to view without opening the document
Cons
It was horrendously slow. We have about 40 users and imported documents from another document management service. It was much much slower to search and the way it searches was really bad
December 2018
Anonymous
Company Size: 51-200 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
3.0
Functionality
2.0
December 2018
Netdocuments
Shareholder wanted a cloud base system. We are still working through the bugs and hope with new versions coming out it will be able to integrate better with office options.
Pros
It's a cloud base system and for the price it was the best one out there for our small firm. Having a customizable home page is easy to access active client work.
Cons
Downloads are slow and the checking in documents automatically is only working have the time. We have to do a lot of check in manually.
August 2015
Leah
Industry: Legal Services
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
August 2015
January 2019
Audrey from Stark
Company Size: 51-200 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Customer support
4.0
Functionality
3.0
January 2019
Not completely sold on it yet
So far, my experience has been ok, but I am not sold on this software just yet.
Pros
Indexing documents into categories has helped narrow down searches better.
Cons
It's a bit slow in retrieving documents, and it can be difficult to navigate on occasion.