--- title: "Square 9 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Square 9. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Square 9 is a good fit for you!" source_url: "https://www.softwareadvice.com/cms/square-9-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [Square 9](https://www.softwareadvice.com/cms/square-9-profile/) / Square 9 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cms/square-9-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cms/square-9-profile/alternatives/) # Square 9 User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 145 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 87 reviews (60%) - 4 stars: 48 reviews (33%) - 3 stars: 7 reviews (5%) - 2 stars: 2 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - It saves my team from manually saving hundreds of documents in a day and the templates work for the most part. - The AI-assisted invoice coding is highly accurate and has streamlined our accounts payable process. - The software platform is pretty stable, a occasional to rare need for an IIS Reset, support is knowledgable, responses are quick. ### Most mentioned cons - You submit a ticket via email/voicemail and are at the mercy of them getting back to you. - The system can be hard to navigate at first until you get the hang of it. - I don't like that sometimes it can be slow. ## Square 9 customer reviews Showing reviews 1-25 of 145 (page 1). ### Great Document Management and Availability - Overall rating: 5/5 - Reviewer: Jeff W. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Customer service is exceptional. Response time combined with the depth and breadth of knowledge by support is amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our on premise installation of the product is super easy to use and setup. The ability to customize workflows to be as simple or as complicated as necessary. #### Cons I have nothing negative to say about this product. #### Vendor response Thanks for your review, Jeff! We are glad to hear you are having success with custom workflows and our customer service team. We appreciate you being a Square 9 customer! Replied January 2024 --- ### Powerful Document Capture Solution with Responsive Support - Overall rating: 5/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use GlobalCapture and GlobalSearch to automate invoice coding for bill payment and as a document management solution. The platform delivers strong automation capabilities at an affordable price point. Support has been a standout as they take a creative approach to building solutions that fit our specific processes. Overall, it's been a reliable system that has improved efficiency for our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent value for money compared to other solutions. The AI-assisted invoice coding is highly accurate and has streamlined our accounts payable process. Customization and workflow building is much easier than competing products. User and group management provides robust access control while remaining easy to configure. Customer support is responsive and works collaboratively to solve problems. Document management offers secure storage with robust indexing. #### Cons When a document gets lost or misrouted during processing, it can be confusing to troubleshoot and get it back on track. Clearer recovery options or better visibility into where a document went wrong would be helpful. #### Reasons for switching to Square 9 Etrieve could not accommodate our complex requirements and the implementation stalled. Square9 provided the adaptability we needed and delivered where the previous solution fell short. #### Vendor response Hi John, thanks for your review! Because our workflow engine is highly customizable and flexible, we can add some new buttons or options to help you better handle those misrouted documents. If you can reach out to us at info@square-9.com, I'll connect you with one of our resources who can assist. We appreciate your feedback. Replied December 2025 --- ### Square 9 Review - Overall rating: 5/5 - Reviewer: Tommy W. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a positive experience with Square 9. I love how it allows us to approve invoices with multiple approvers so seamlessly. Doing this electronically prevents us from having to manually transfer the invoice for approval and then manually store it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That is makes our invoice approval process much more efficient. Also that it is easy to use and stores our documents securely in the cloud. #### Cons It is a little slow for my liking, but it's not too slow to where it is unusable. Other than that it works great for what we need --- ### Decent Automation, but Slow and Hard-to-Reach IT Support - Overall rating: 3/5 - Reviewer: Meghan C. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered The system does the basics for us. It saves us from the manual work, but it could be better. The more I've had to deal with IT support, the less I like the company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It saves my team from manually saving hundreds of documents in a day and the templates work for the most part. #### Cons The IT support model. There is no way to get in contact with an actual person. You submit a ticket via email/voicemail and are at the mercy of them getting back to you. Last time our system was down for 5 days because it took that long for somebody to reach out to me. #### Vendor response Thank you for your review. We are sorry to hear you have had issues with support. We are staffing and added 2 folks to our support desk who can open a case through https://help.mysquare9.com/ and help self triage for faster responses. Replied July 2026 --- ### Document Processing - Overall rating: 5/5 - Reviewer: Esnayde M. - Verified reviewer: Yes - Industry: Import and Export - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it has been positive and we have been able to see and quantify the value added by square 9. They are very attentive and any time there have been issues their support team responds with urgency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of integration with QuickBooks. Others had quoted a similar service, but we ultimately went with square 9 due to their experience and confidence when it came to QuickBooks. #### Cons My least favorite part was the amount of time it took to setup the product. Timelines where more of a suggestion than an actual hard date. #### Reasons for choosing Square 9 The ease of integrating with quickbooks and the price #### Vendor response Thanks for the constructive feedback, we're always trying to improve. We are glad to hear you've had success with our QuickBooks integration. We do have some support options that might make your experience better including partnering with a dedicated support rep or some hours with our professional services team. Replied August 2026 --- ### Easy Deployment/ Excellent Support - Overall rating: 5/5 - Reviewer: Matt H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall a very positive experience. Havent needed to contact support very much but when I do, they have resolved our issues quickly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The setup costs and yearly maintenance is very reasonable expaecially compared to other products. Support has resolved our issues quickly #### Cons The licensing and user setup was a little clunky for us. Although some of this might be how we have our users set up in AD. #### Reasons for choosing Square 9 main reason was cost. Mfiles was almost triple #### Vendor response Thanks for your review, Matt. We've made some enhancements to how user security can be configured, we now integrate with MFA's such as Microsoft Entra, Okta, Google and more which makes the overall management perhaps a little easier. Replied March 2026 --- ### Implementation made easy - Overall rating: 4/5 - Reviewer: Gisele S. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are currently going through implementation but so far they have been great. Well organized training and very open communication. The system is easy to use and access, and the AI feature is a plus. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how organized their implementation team are and how easy it is to use the system. Their support response is quick, and the features of the system keep all our documents organized in one easily accessible place. #### Cons Cost was a little over our budget but compared to our current document management system it seems to be worth it. #### Reasons for switching to Square 9 Our current doc management didn't integrate with our new ERP system. #### Vendor response Hi Gisele, thanks for your review. We are glad to hear you are having a smooth implementation. Thank you for choosing Square 9! Replied February 2026 --- ### long time Square9 GlobalSearch admin/user: A++ - Overall rating: 5/5 - Reviewer: Frank A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I've been an IT Admin user of Square 9's GlobalSearch (and previously SmartSearch) and GlobalCapture for our company's document repository solution for around 8 years. We're currently in a project to migrate to the latest version. They're a good team to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software platform is pretty stable, a occasional to rare need for an IIS Reset, support is knowledgable, responses are quick. #### Cons The Capture Batch Manager should allow grouping by Batch Number like the old tool from SmartSearch Capture. Not a Con about the company though, just a place for improvement. #### Vendor response Hi Frank, thanks for the review and feedback! We'll pass that along to our development team. If you are not using our latest version of GlobalCapture, the whole Batch Manager has been redesigned to allow you to better interact with your processes. We appreciate you being a Square 9 customer. Replied February 2026 --- ### Square 9 is perfect for small business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love Square 9 software as I can prepare all my documents without any issues. Plus if I am out of office I can still sign urgent documents #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can customize templates and manage my documents as it is easy to use. This software is great value for money and the customer support is excellent #### Cons There is nothing I can point to that I do not like. I have not done any collaboration as yet so, I cannot speak on it #### Vendor response Thanks for your review! We are glad to hear our platform has improved your document needs. If you haven't checked out InquireAI yet, you should. It'll make dealing with those templates easier and your extraction even more accurate. You can try it yourself on our website: www.square-9.com/products/document-capture-automation Replied February 2026 --- ### SQUARE 9 REVIEW - Overall rating: 5/5 - Reviewer: MICHAEL S. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OUR COMPANY USED SQUARE 9 FOR DOCUMENT MANAGEMENT AS IT PERTAINS TO MATERIAL TEST REPORTS. THE EASE OF USE WHEN RETRIEVING MTR'S IS WHAT I LIKED MOST ABOUT SQURE 9. #### Cons GIVEN THE AMOUNT OF INFORMATION FOUND ON A MATERIAL TEST REPORT, SOMETIMES LESS WAS MORE WHEN SEARCHING FOR MTR'S ON SQUARE 9. #### Vendor response Thanks for your review. Michael. Less is always more when it comes to searching. Sometimes being too specific can filter out documents, but do know there are many ways we can setup our software to help you find your MTRs, including custom searches, saved searches and very powerful content searches. Replied August 2026 --- ### Good investment for your business! - Overall rating: 5/5 - Reviewer: Deneen S. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered The system has done a good job at meeting our AP function and document storage needs and I would recommend it to other businesses. Very reasonable for the price point as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Square 9 system itself is laid out efficiently and stays up to date/modern. We've recently converted to direct support and they are very helpful and attentive. Good setup for dealing with cases. #### Cons The system can be hard to navigate at first until you get the hang of it. #### Vendor response Thanks for your review Deneen! We are glad to hear our platform is meeting your needs in document storage and AP. We appreciate your feedback. Replied December 2024 --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Meredith D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Square9 has made an enormous positive impact on our organization and we are very happy with the decision to use their products. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The best part of Square9 is the visibility and fast access to documents, both in process and archived. #### Cons The worst part of Square9 is that we are not completely reliant on it for our Accounts Payable processing, so when the system stops working, our entire ability to move forward with processing and paying invoices is held up until it is fixed. Fixes for those urgent problems do not happen as quickly as we need them done. #### Reasons for choosing Square 9 Square9 was a known product to me from a previous job, and I have found Square9 to be more customizable than other products I have seen. #### Vendor response Hi Meredith, thanks for your review! We are thrilled to hear your organization has improved using our solutions. Thank you for being a Square 9 customer. Replied June 2023 --- ### Square9 Global Search Software Review - Overall rating: 5/5 - Reviewer: Vern S. - Verified reviewer: Yes - Industry: Maritime - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered We have been using the Square 9 product for well over 5 years and the more you use it, the more you want to load into the system for simple retrieval and multi-user access throughout the organization. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The Auto Indexing using templates has had a greater impact on our efficiency than we ever expected! Every company needs document management and storage, but how it gets done is the real key and Square9 excels in that area! #### Cons We have had a few struggles with integration of the security pass-through with Windows Active Directory, but by utilizing security group permissions, it was easier to manage and is no longer an issue. #### Vendor response Thanks for your review, Vern! We are glad to hear our platform has improved your document management. We appreciate your feedback and thank you for being a continued Square 9 customer. Replied August 2023 --- ### The advantages of Square 9 - Overall rating: 5/5 - Reviewer: Tammi D. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Square 9 is primarily used for document storage at our office. It is easy and fast to use and it eliminates the storage of so much paper. I love that and enjoy using the program. I spend 6-8 hours on it each day and feel like my job is much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The search function is the best element in my opinion. There are several ways you can conduct a search. It makes my job much easier. #### Cons The time it takes to "pull" up the document is frustrating. It is not all that long but the rest of the program is so fast that it makes this feel like forever. #### Vendor response Thanks for your review Tammi! We are glad to hear our platform is eliminating paper and making your job easier. We appreciate your feedback. Replied August 2023 --- ### Great product and Customer Service - Overall rating: 5/5 - Reviewer: Tanya G. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience was great and would recommend them to others and have! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The kickoff team was great at was helpful and informative when we reached out to them. #### Cons We passed our project time window but did not receive a warning we were at the end of the project time frame. Reaching out a week before with a red flag would have been great. We ended up expanding the project and addressed any lingering issues at that time. #### Reasons for choosing Square 9 Square 9 reached out to discuss additional products and services when we ended the old contract that was in place. #### Vendor response Thanks for your review Tanya! We are glad to hear that you had a great experience with our kick off team! We appreciate your feedback. Replied October 2023 --- ### Saves time even for how lightly we use it - Overall rating: 5/5 - Reviewer: Shawn B. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Overall it is a time saver, I think it has the potential to streamline our business even further if I could get time to go through the various educational courses that are offered. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros When it is setup, it just works and without any issues or problems. It does a good job of connecting multiple scanned documents to a single output file following defined naming rules. This is our main use of it at the moment, though there are lots of additional functions and processes I would like to implement. It is a new application for me and was setup before I started, so I have a bit to learn before I can add things. #### Cons I have found the connection to the server to be very slow and unresponsive at times. I have not been able to trace the source of the lag. There have been times the screen is unresponsive, but not clearly because the application has locked up either. #### Vendor response Thanks for your review, Shawn! We are glad to hear that our platform is improving your document process. We appreciate your feedback. Replied November 2023 --- ### Good software for small business - Overall rating: 5/5 - Reviewer: Melanie C. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Customer service is probably the fastest of any software service. They also will assist any time I just can't figure something out in programming. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Square 9 provided a technician to do the initial setup and training. Programming is relatively simple as new companies or users are added. Annual downloads are perfect for audits. #### Cons There is no retention process available, so this has to be done manually as documents meet their expiration. #### Vendor response Thanks for your review, Melanie! We are glad to hear you have success with our support team. Thank you for your feedback. Replied July 2023 --- ### Square 9 Invoice Approvals - Overall rating: 4/5 - Reviewer: Melissa G. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I like that Square 9 can not only store our documents and separate them into convenient archive folders, but we also appreciate that it handles all of our approval workflow processes. From Invoices, Credit Card Receipts, to Travel Requests. Initial setup can be a little overwhelming with all the information that goes along, but the knowledge base instructions and videos make it a lot easier and quicker to learn. #### Cons We sometimes experience bottlenecking of data being integrated between our CIS/FIS system and Square 9. This causes some hang-ups with workflows, scanning/auto indexing of documents. #### Vendor response Thanks for your review, Melissa! We are glad to hear you are find success using our platform's workflow capabilities. We appreciate your feedback. Replied September 2023 --- ### Satisfied Customer - Overall rating: 5/5 - Reviewer: Megan M. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered From implementation to completion, it was apparent that our satisfaction was Square 9's top priority. I'm happy to report that they earned us as a satisfied customer! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The document storage feature was the primary attraction to Square 9. But what sold us on Square 9 was the OCR technology, which has automated the invoice entry process. Further, with Square 9, we are able to import that data into our accounting system. Above all, it is easy to use, which has allowed a smooth transition for all users. #### Cons Nothing to report. #### Vendor response Thanks for your review, Megan! We are glad our platform has improved your organization's processes and document storage. We appreciate your feedback and thank you for being a Square 9 customer. Replied October 2023 --- ### Highly Recommend - Overall rating: 5/5 - Reviewer: Matthew L. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program is very easy to use. Their implementation team is second to none. They will contact you frequently to make sure everything is going ok and if you run into a problem, they immediately fix it or investigate it. The product has allowed us to easily find and secure documents that would otherwise be stored in an unsecured box that you could spend hours trying to find. #### Cons Honestly haven't found any cons at this time. --- ### Square 9 - Good Product - Overall rating: 5/5 - Reviewer: April G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dragging and dropping docs into this system is great. #### Cons Our licenses keep getting locked up because the application runs in a browser and our people are used to just "X" ing out of a browser when they're done - but that doesn't release the Square9 licenses. #### Vendor response Hi April, glad you are having success with our solutions. If this problem continues, please reach out to our support staff. Replied June 2023 --- ### Contract Management Made Easy - Overall rating: 4/5 - Reviewer: Nick H. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When it works, it works. We have been using this product for a few years now and it helps keep everything organized and easily searchable. Users can move / edit / export with ease. Ties right in with our AD for users and security permissions. Makes it easily manageable from an IT perspective. #### Cons Set up and some modifications can be a bit daunting, but with the help of Square 9's support team it usually ends up being not so bad. #### Vendor response Thanks for your review, Nick! We are glad to hear you are having success with our platform keeping your documents organized. We appreciate your feedback. Replied April 2024 --- ### Review - Overall rating: 5/5 - Reviewer: Kaitlyn Z. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered I depend on this service daily. While there are other products that can capture documents, i like square 9's search and export function the best as I search and pull documents daily for clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, reliability. I like how easy it is to search for documents and to export files #### Cons exporting can take awhile #### Vendor response Hi Kaitlyn, thanks for your review. We are glad to hear that our solutions have made finding documents easier! Replied May 2023 --- ### Square 9 Global Search and Global Capture Services - Overall rating: 4/5 - Reviewer: Ela P. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered We have saved money and time by utilizing Sqaure9 software for our Accounts Payable System and streamlined a lot of processes along the way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of the document flow by moving from handling paper to working with scanned documents within multiple locations and ability of electronic data transfer to our accounting system. #### Cons The services come at cost, but Square 9 employees are very knowledgeable about their products and services provided. #### Reasons for choosing Square 9 The Square 9 Software was one of the systems that our Operating System was already integrated with and our only option to consider. #### Vendor response Thanks for your review, Ela! We are glad to hear you can easily move and retrieve key document data using our solution. Thanks for being a Square 9 customer. Replied May 2023 --- ### Revolutionizing my way of handling documents - Overall rating: 5/5 - Reviewer: Liliana Sofia A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered This platform has allowed me to speed up contract cycle times and collaborate efficiently at all stages of the process. I can now negotiate, manage, and collaborate on contracts quickly and seamlessly, which has had a positive impact on my organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like the most is its ability to speed up contract cycle times. Before, he was trapped in a maze of endless and tedious paperwork. But now I can negotiate, manage and collaborate on contracts efficiently and without stress. It's just amazing! #### Cons Although customer service is generally excellent, I have experienced some delays in response on occasion. While I understand that you may have many demands, I would have liked quicker responses in certain situations. #### Vendor response Thanks for your review, Liliana! We are glad you have been able to reduce paperwork in your business with less stress on you! We appreciate all your feedback. Replied July 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/cms/square-9-profile/reviews/?page=2) --- Square 9 Reviews, Pros and Cons - 2026 Software Advice