Basecamp vs Fuze

RATING:

4.3

(14440)

Basecamp has 14440 reviews and a rating of 4.35 / 5 stars vs Fuze which has 75 reviews and a rating of 4.15 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (75)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
June 11, 2024
April 15, 2024
Pros/Cons
  • Pros

  • The ease of use with this software is really nice, if your company is like ours, we have companies all over the country.
  • Outstanding performance, highly accessible, easy to use and the pricing is by far the best.
  • Cons

  • I am a multi-disciplinary designer myself, and despite trying (very hard) several times to use Basecamp, I just can't get past how ugly, unintuitive, and clunky the UI is.
  • I just found it boring that you can only view one person's task list at a time, if you have a project with multiple members, it makes it difficult.
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  • Pros

  • The tool is pretty cool and has several great features...web integration is easy, the mobile app is a plus, getting the voicemail delivered to your email is really cool too.
  • I like the function to share your screen when having a meeting, I use it all the time when talking with colleagues across other offices.
  • Cons

  • The back end is incredibly confusing (ThinkingPhones or Fuze? They merged and didn't do it well), and their customer support is by far the worst I've experienced.
  • Call quality can be hit and miss. App does have glitches at times on outlook, updates can crash the application where it needs to be uninstalled/cleaned before it is installed again.
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Pricing Range
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos