Knowa is intuitive. Very easy to pick up and utilise once a couple of fundamentals understood. Initial training offered was excellent and very focused on user's needs and understanding. Easier to prepare for meetings with visibility of documents / papers as they arrive. Easy to follow trail for discussions / decisions outside meetings

Nothing significant - small glitch in sign on process could do with sorting

I've found the experience easy, helpful and productive. The procurement process wasn't overly protracted and there was a great pragmatic approach to getting things up and running. When there are issues I've found the response time short and issues do get resolved. Customer service is clearly highly valued by the Knowa team and in a busy role like mine that's important.

Because it's so easy to use it really saves me valuable time. The functionality in meeting management is also helpful.

I don't use all of the functions however, what do use I like very much. Perhaps the only issue for me has been in the appearance of Excel in View mode and the need to convert to PDF format which doesn't always work well.

I find Knowa very helpful and use the system daily but it does appears difficult to engage all our Trustees.

It's easy to locate files on document storage. The meeting management facility is excellent. The team at Knowa are extremely helpful, friendly and are always striving to make improvements. The Risk Register facility is user friendly and helpful as the Trustee and advisers are able to access. I like the ability to ask other group members to either vote or read a post. I like the collaboration area but it does appear to be difficult to encourage our advisers to respond to this thread. The reason why they prefer to respond via email is that they are unable to keep an audit trail at their end.

It would be helpful if documents within each of the categories could be added so the last document is automatically shown at the top of the list.It would be helpful if once documents are added to the storage area, there is a facility to rename the file. At the moment, I am altering the title (making it slightly shorter and trying to cover full details of document ie add a date and removing any reference number from an adviser) in Solvay's storage area before moving to Knowa.

Easy to Use. Designed with pensions in mind. Knowa team are VERY helpful and responsive.

can't think of anything I dislike with Knowa

Knowa just does the basis so well and is intuitive to use. Not only that, Knowa continually evolves to offer additional functionality that other providers fail to do.

Very little. Where the team have spotted things they don't like this has been picked up by the developers at Knowa and addressed going forward.