Knowa is intuitive. Very easy to pick up and utilise once a couple of fundamentals understood. Initial training offered was excellent and very focused on user's needs and understanding. Easier to prepare for meetings with visibility of documents / papers as they arrive. Easy to follow trail for discussions / decisions outside meetings

Nothing significant - small glitch in sign on process could do with sorting

I've found the experience easy, helpful and productive. The procurement process wasn't overly protracted and there was a great pragmatic approach to getting things up and running. When there are issues I've found the response time short and issues do get resolved. Customer service is clearly highly valued by the Knowa team and in a busy role like mine that's important.

Because it's so easy to use it really saves me valuable time. The functionality in meeting management is also helpful.

I don't use all of the functions however, what do use I like very much. Perhaps the only issue for me has been in the appearance of Excel in View mode and the need to convert to PDF format which doesn't always work well.

I find Knowa very helpful and use the system daily but it does appears difficult to engage all our Trustees.

It's easy to locate files on document storage. The meeting management facility is excellent. The team at Knowa are extremely helpful, friendly and are always striving to make improvements. The Risk Register facility is user friendly and helpful as the Trustee and advisers are able to access. I like the ability to ask other group members to either vote or read a post. I like the collaboration area but it does appear to be difficult to encourage our advisers to respond to this thread. The reason why they prefer to respond via email is that they are unable to keep an audit trail at their end.

It would be helpful if documents within each of the categories could be added so the last document is automatically shown at the top of the list.It would be helpful if once documents are added to the storage area, there is a facility to rename the file. At the moment, I am altering the title (making it slightly shorter and trying to cover full details of document ie add a date and removing any reference number from an adviser) in Solvay's storage area before moving to Knowa.

Easy to Use. Designed with pensions in mind. Knowa team are VERY helpful and responsive.

can't think of anything I dislike with Knowa

Knowa just does the basis so well and is intuitive to use. Not only that, Knowa continually evolves to offer additional functionality that other providers fail to do.

Very little. Where the team have spotted things they don't like this has been picked up by the developers at Knowa and addressed going forward.

Very good, the support team with initial set up and installation were excellent

Ease of setting up meeting packs and loading documents

Initial set up adding users and allocating to meetings seemed clunky, but once set up it's easy for recurring meetings

Onboarding was great. Functionality makes my job more efficient.

Minor comment but would like to turn off cover sheets.

Knowa simplifies the board meeting process, making it more secure, efficient and user-friendly, thus becoming an indispensable resource.

I haven't found any flaws in this tool yet.

Easy to use, navigate and publish packs for meetings. The team are always very happy to help, whether that be via email or jumping on a call to take you through any queries or issues.

Not a con as such, but I am unable to upload multiple documents at once, however that's probably an issue with me as the user rather than Knowa itself. Knowa are always looking to improve the system and keep users regularly updated on any new functionality that's been implemented.

The AI and intuitive design of the software used makes collating important data easy to capture, find and use. A very impressive product

Sometimes the AI can over suggest, but this is rare and frankly, not really a con. Struggling to add anything in this box in all honesty

Very good with very good support

Modern use of technologies and good pace of new developments

Setting up of subfolders with access permissions not entirely intuitive but probably due to lack of experience

Secure online portal, easy to use.Building meeting packs: I like this function the best and use it the most. It saves an awful lot of time, paper, ink and postage costs. An absolute must where working from home is now very common and some of the old ways of working are therefore no longer practical. Voting and Must Read functions: Are very useful. Knowa support: Very efficient, helpful and responsive staff.

Document storage facility structure: I would prefer a Windows File Explorer layout. Interaction with Trustee board and advisers via Knowa is what we seem to struggle with the most. Discussion threads are therefore not as useful to us as they perhaps could be.If I understand correctly Knowa doesn't appear to be quite so flexible as email in this respect ... unless it's just my lacking of Knowa-ledge.  Keeping track of posts which are still awaiting responses: Seems to be achieved by using the star function and/or archiving completed discussions leaving only 'open' discussions visible. This is one of the trickiest things I personally find with Knowa.

I can't praise it highly enough. So much better than the comparable, clunky options. And cheaper. And trustees of all ages have picked it up easily. I find it really easy to use & I can barely use my iPhone, so it genuinely is very user-friendly!

Pretty much everything. Meeting agendas are easy, sharing agendas even easier. Getting approvals for one of a multitude of reasons is straightforward. Complete audit trail. One place for everything - papers, decisions, docs, risk register, TKU records. No reliance on the employer's IT, so no confidentiality issues. Cyber security excellent. Good price. Friendly, helpful staff. Saves trees.

The only negative I can think of is that sometimes as I'm trying to upload a lot of docs in different folders in the reference store, Knowa isn't quite as fast as I'd like. Equally, I'm not known for patience.

Knowa is a powerful tool, with a great ability to be tailored to our needs. The meeting pack functionality allows us to produce easy to access, read and review meeting packs. The voting tool is also great for keeping robust audit trails. The interface is really intuitive and navigating between meetings, discussions and documents is just a few clicks, with any matters for attention clearly flagged.

As Knowa offers such flexibility it did take a little time to become familiar with the tool and tailor to our needs. However, there is lots of support available to get to that position really quickly. This is only mentioned for the administrator, the final users will just see the finished product.

I am a relatively new Knowa user, but have found it to be very easy to use. I suspect that there are features that I am not yet using, but will do so in time.

The online access to our trustee meeting packs and minutes. I can access them at anytime from any location, which provides great flexibility.

Sometimes the downloading is a bit clunky

Initially being used for meeting packs but increasingly using the group discussions particularly with the involvement of external parties leading to a more efficient way of working

The ease of use, range of functionality , first class customer service and the continual development of features

Nothing for me - it is a much better product than others I have used in the market at a competitive price

We have a bespoke compliance dashboard which is very easy to use. Good quality training was provided and the Knowa team was on hand to help/support the implementation process. Knowa weekly notification messages are useful. New features can be and have been added very easily. Overall experience with Knowa has been very good

We are still in the early stages of use but none spring to mind.

Board communication, meeting pack creation, board knowledge and auditing

- It looks good- It's saves me and my team time- I don't dread doing the more manual tasks of my role- And it seems to plug into other tools that we use quite easily so I don't have to duplicate data in multiple places

It honestly does everything I need it to at the moment. Will often tells me there's new features available, which I mostly end up using and wondering how I lived without and the occasional idea I've thrown at the Knowa team is always met with enthusiasm and a commitment to develop. Really lovely people to deal with.

Extremely positive.

An innovative online solution to storing all documents including meeting packs and capturing Scheme history and Trustee decisions in one place. Makes it highly portable. Creating meeting packs is also made easier. Above all, the team behind this, in particular [sensitive content hidden], is simply brilliant and highly responsive.

The document management function could be enhanced.

Great board pack experience and information sharing is enhanced. We’ve only scratched the surface in leveraging the AI search function to answer virtually any question based on uploaded info.

It takes time to get everybody on board with all of Knowa’s functionality , but once they’re in they love it. The customer onboarding is very good and they keep you up to date on new functionality

Positive overall experience

One stop shop of audit Board decision making, meeting packs / minutes and filing. It been extremely affective at recording breaches in one place for the entire organisation and has enhance our compliance process exponentially.

More scheme specific KPI dashboards needed.Still quite a few touch points (only as good as how you use it and the data you put in).

Fantastic overall! A unique secure opportunity to manage all governance-related documents and, most important, processes.

Everything concerning governance is in one place, safe, protected and documented. The new AI feature is a remarkable addition.

UX could be improved: finding a colour or sign code to indicate action required.

Overall, Knowa is a very useful tool, but could be improved by increasing the speed of navigating the Board Space facility, and increasing the speed at which documents are loaded up to Knowa.

Ease of setting up and managing meetings

The slowness of the document repository facility.

It's easy to use, exports information onto excel etc to make your job easier. Helps in my day to day job.

I do not have anything negative to day about Knowa.

Very easy to use and navigate, including accessing papers from past meetings

Knowa doesn't seem to remember my browser and so requires me to login with a password every time!