Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"Works, Can handle more as one account, voice quality is great"
"Ease of use, strong encryption, good call quality (audio and video)"
"- Great call and video quality - Highly Secure Architecture "
Cons
"-Somewhat steep learning curve -Cannot screen-share with control"
"We noticed some bugs during our use but they also got resolved pretty fast by the team."
"Saving video and images is a bit difficult. Sharing location is not as seamless as whatsapp... perhaps if they can add time limit, it would be cool."
Wire Reviews
Filter by:
September 2018

Bruno from BrainHQ from Posit Science
Company Size: 11-50 employees
Industry: Mental Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
September 2018
Wire use in clinical research
Pros
I'm the Principal Investigator of an NIH funded research study using Wire to deliver group therapy via text and video-calls to people with a serious mental illness. So far, participants and staff have greatly enjoyed the interface, its innovative features, and the user experience in general. In particular, the group video-conferencing feature allows for smooth and high-quality group calls from mobile devices. In summary, the software has exceeded our expectations in terms of reliability and functionality.
Cons
If I were to pick one area that could be improved, it would probably be the option to easily download and securely archive existing text-based group conversations, which isn't currently available. However, it is my understanding that Wire has plans to develop this feature moving forward.
January 2020
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
January 2020
Simple but lack features
Great value if you only want a secure chat software this is the most robust option. But look elsewhere if you need something that has a lot of 3rd party integration or bots to help with productivity.
Pros
As a chat app very simple to use and setup. UI is basically chat but nothing else. Self-destroy message makes sharing sensitive info easy. Secure voice calls and video calls quality are surprisingly high. Pricing is very competitive compare to other US rivals. Europe-based company.
Cons
Wire is basically just a chat software. Integrations with 3rd-party almost non-existent. Syncing between devices have issues sometimes that re-sync with new encryption key may be required. Syncing chat history takes longer time than usual.
Reasons for Choosing Wire
The best European chat software comparable to other US rivals.
March 2021
Ajser from Dreifakt
Company Size: 2-10 employees
Industry: Online Media
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
March 2021
Wire is a secure messenger with the best price/performance ratio
For me, it remains the best secure messenger of all with a good price/performance ratio. Really top encrypted messenger
Pros
for private use, Wire is free of charge. You can send various files in encrypted form. This messenger is very secure and encrypted, so you don't necessarily have to enter your number, your email address is enough. This way it remains more anonymous. The functionality is very good for a free private encrypted messenger and so I find it very good as a price/performance ratio because many don't want to pay and so some come to these messengers. You can send audios with unlimited duration and you can listen to them very well. I also like the design but it's a matter of taste. You can make encrypted group calls, which I like and use. The quality of the calls is also very good with the loudspeaker function
Cons
Limited functionality: you cannot change the background screen you cannot send stickers like in whatsapp if it is an encrypted messenger, then you should not be found by the other contacts in the list, but maybe by an ID. should be better anonymous, instead of finding the names in the list. You have a limited choice of ring tones to choose from.
April 2020
Dan from Phobos Group
Company Size: 2-10 employees
Industry: Security and Investigations
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
April 2020
Wire dropped the ball.
It was pretty great for the first couple years. Despite the "you have to wait 15 minutes for messages to decrypt" slowness in the browser, and the occasional UI bug, the platform fundamentally did what the security community was looking for. Now, however, wire doesn't seem to care about the security community that helped it get popular. we feel like we've been abandoned by leadership. I personally invested years of my life in helping wire become the defacto secure comms program that I could count on for my friends, family and customers - and now i feel like i've made a terrible mistake, because just as its becoming critical to have secured communications, wire has kicked me to the curb, and with me, my entire community and all of my customers.
Pros
It actually does e2e, and its mostly useable on multiple platforms.
Cons
oh where to begin. I worked with [SENSITIVE CONTENT HIDDEN] and a few other folks for the last four years to do things like "bring the mr. robot television show in as an avertising medium", reported easily dozens of bugs, lodged dozens of feature requests and onboarded easily a few hundred users. wire decided that it wouldn't accept support requests or feature requests from non-paying customers, so I attempted to create a paid account in order to contact support, and even after creating a paid account I was ignored by wire. something changed internally at the company and it wasn't for the better.
Reasons for Choosing Wire
it was easier to onboard people to wire than to spideroaks tool
Reasons for Switching to Wire
we needed e2e. real, actual, e2e.
August 2019
Amin from Bee Army
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
Security and Privacy
For now, it is a great app as it is highly recommended by a not for profit organisation that cares for personal privacy and security.
Pros
Security and Privacy and ease of use. Also, the options to sign up either by phone number or an email.
Cons
Unsure of making bots to prevent sharing suspicious links or prohibiting calls to unknown users.
Reasons for Choosing Wire
Because of its high security and protecting personal privacy. And also because its servers are in Europe and follows European laws of privacy protection.
Reasons for Switching to Wire
Because of their office that is located in a country that violates freedom of speech (UAE). It's office is in Dubai
December 2019

Zahra from TechVise
Company Size: 2-10 employees
Industry: Writing and Editing
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
December 2019
Secure with something amiss
I love wire and would recommend it to everyone. Its much more secure than other apps; whatsapp and fb messenger. Perhaps being regulated by EU laws means they respect your privacy far more than American, Canadian and UK based apps. the iOS and Android app work very well and it does almost everything which whatsapp does and it even has a color drawing mode.
Pros
Its definitely MORE secure than Whatsapp and Facebook messenger. I never feel that someone is listening to my conversation or reading my chat with Wire.
Cons
Saving video and images is a bit difficult. Sharing location is not as seamless as whatsapp... perhaps if they can add time limit, it would be cool.
Reasons for Choosing Wire
i dont know but one needed vpn connection and my family said let's go with wire...
Reasons for Switching to Wire
Whatsapp is owned by facebook and i want nothing to do with that
August 2019
Jörg from ERFOLGSGESTALTER GmbH
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Increase our productivity
Pros
We´re now faster in internal communication. We like most, that we are able to have different streams and can send layouts and easily assess ist.
Cons
The Mac Version (Desktop) need some updates in design und functionality.
Reasons for Switching to Wire
Du to security reasons (DSGVO), look and feel, reduced and nice GUI, speed, internal training
June 2020
mohsen from Motigenix
Company Size: 11-50 employees
Industry: Pharmaceuticals
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
June 2020
online meeting
Pros
the part that we like most is , ease of use and security it provides.
Cons
we like to see to be able to have a online meeting with more than 4 people at the same time. ( like wbex team ( even 100 people ). this helps us to fully use it as our primary source rather than switching to other services when we have more than 4 people in the meeting. another issue is in the typing section, it doesn't have the option ( or allow ) for auto-correction ( spelling and grammar ) which can cause some problem ..
Reasons for Choosing Wire
we use both at the moment because of the described ( in the above section ) issue.
August 2020
Justin from Foot Locker EMEA
Company Size: 10,000+ employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2020
Use for sharing the screen with end to end encryption.
Wire is an unlimited package of benefits because we are using this application for many years and it has been proven a good package for all our needs. This application is an excellent video conference tool to communicate with clients and its mobile app offers 24-hours service to allocate the business detail on hand. Everything is quite easy and superb with this amazing application by making video conferences to overseas clients and sharing the ideas on every business promotion. All information is secured and stored on the cloud to provide the safest way of communication.
Pros
Wire is the best application to communicate online with clients for sharing ideas and thoughts on business promotions. So, this software provides the best platform to collaborate with clients through live streaming and video conferences. An easy hand on all business details and provoking new ideas for promoting business opportunities. Nothing is difficult in understanding as this application is very easy and simple to share the business ventures. Then, all you need to do is just put this software for your business meetings and have unlimited benefits.
Cons
This software helps in understating the business promotions with unique ideas but, all that comes with good quality internet. If your networking is not good then, you can enjoy its offers and packages because during live streaming it can cause hindrance to your live conversations.
June 2020
Anonymous
Company Size: 201-500 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Great for the Workplace!
My whole team really appreciates Wire and we rely on it over any other form of communication.
Pros
Wire is great for the workplace! It is simple to use and has a fabulous IOS app. It allows me to stay in contact with all of my coworkers who work not in the area since we are all working remotely right now. It is an added bonus that Wire is encrypted and they care about their user privacy.
Cons
I really have no complaints with this software. It updates frequently and it is perfect for a large work group to communicate via computer as well as via mobile device.
May 2020
francois from LFHED
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
May 2020
easy, safe, up to my expectations
It is the tool we needed to support the re-opening of a school with the medical-civil security team. This plus an online pad we shered and work on together in the same time. I use a private free address with my daughter and try to rally them to wire in order to quite wats'crap, facebeurk and those climate warming / data gathering / manipulating software. I started using Signal some years back and heard of Wire a bit more than two years ago from someone who was ambassador for a south American country.
Pros
conference mode safety and confidentiality technical support fluidity of the conversation, we can hear different collaborators speaking in the same time but without having the feeling of saturation. easy management of screen-sharing and easy way to send a document or a link
Cons
I was unable to figure out how much it will cost me to use Wire, once I finish the trial period.
Reasons for Choosing Wire
Wire is a ready to use out of the box solution. Looking for privacy, reliability together with a software that I can trust on that, not only pretending to provide safety but really doing it. Alternate solution would have obliged me to dig into not ready out of the box solution event so they would provide the same services. This become hard to have people adopting them, opensource soft can be easy to us once you understand some principals in basic command line. Not much user friendly :-) I am a supporter of your product and I advise on regular bases, friends working for NGO's to use Wire better than other well known and distributed crap that can not offer the necessary often life saving confidentiality offered by your light easy secure software. I would advise you to think about client education / awareness to IT good practice. This could as well reinforce your own security. (what phone / computer basic requirement do I use, what should I never do on my phone/ computer if I don't want to compromise the reason why I use Wire...) Thanks for all the good work. Keep it up and stay safe and free
September 2018
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Wire - secure messaging platform as well as audio/video comms is finally here!
As an early Wire (personal) adopter and a vocal supporter (I want to say Ambassador), I may be a bit biased. Still, I strongly believe everyone deserves a fully secure communication platform and there must be no compromise on that - Wire proves it's possible. I have successfully converted more than a couple dozens users to Wire - and we never looked back.
Pros
First and most of all, Wire is all about security. Full E2E encryption for all the services it provides - messaging, voice, video. There are no compromises here and if security is a top priority, you don't have to look further. As far as I know, they are already doing some post-quantum cryptography experimenting, which is really impressive. Did I mention they are 100% Open Source? Did I say the voice quality is absolutely fantastic?
Cons
Not a lot of things I can say I don't like - basically for private usage the only issue is adoption, as the competition is very hard (not that I find any of the competitors good) and most people base the adoption on the number of people already on the platform. For business usage, I would say that it has everything that most people would want - yeah, including gifs, but it's always hard to adopt a new tool/software for the team, especially a communication platform.
August 2019
Samer from Accountability Counsel
Company Size: 11-50 employees
Industry: Legal Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Functionality
3.0
August 2019
The best we've found, but leaves a lot to be desired
Not loving it, sometimes really frustrated by it, but it works just well enough to keep around. I don't know of any secure messaging alternatives that work any better...
Pros
Our organization works with vulnerable communities and needs to be able to communicate securely so we've been looking for an encrypted alternative to Slack for some time now. Wire seemed like the closest fit in terms of the features we wanted: custom "channels" the ability to include some people outside of the org, silo'ed information, and secure group calling. It hasn't been spectacular at any of those things, but it hasn't been terrible either.
Cons
Wire is a pretty new product and it shows. The calls frequently drop, or some people's audio won't connect, etc. etc. Calls generally have to be limited to just a 3-4 people or the quality degrades even further. Our plan to use it as a communication tool with communities has been shelved indefinitely while we wait for some upgrades. In the meantime, our team mostly uses it text each other, which has been a significant improvement over email, but not quite as functional or intuitive as Slack channels. Nevertheless, it seems to be the best thing we've got so we're sticking with it for the time being.
December 2019
Jeffrey from 8020 Digital
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Clarity of Communication
My experience can simply defind in one word, EXCELLENT.
Pros
I like wire because even you have slow connection, you can still able to talk clearly and you can hear clearly the one talked with. We usually, use Wire during the team meeting and talking with clients. If there's clarity of communication, there's no room for mistake especially when your boss relay an important instructions. That's the power of Wire in our business.
Cons
Maybe the least thing about wire is how they market this software. Still, majority of human race doesn't know about Wire.
Reasons for Choosing Wire
If there are important meetings that needs to listen clearly on the boss, I use Wire. Because you can use wire even your internet connection is not consistent.
January 2020
Tillee D. from Lock 'N Load Brands
Company Size: 51-200 employees
Industry: Sporting Goods
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
1.0
Customer support
2.0
Functionality
3.0
January 2020
Can go better for Companies
Secure communication and a trustful feeling because you company based in west europa and has phone numbers and address
Pros
Works, Can handle more as one account, voice quality is great
Cons
No Conference video chat like (hangout), No Channel (such as Telegram) No sub groups in a group
Reasons for Choosing Wire
Trust full and works great
May 2019
Manfred from Hotel Tirolerhof
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Easy and secure to use communication solution for our business
We like Wire a lot because of the end-to-end encryption, we as a hotel deal a lot with sensitive data of clients to make them feel comfortable during the stay. In order to do this we use Wire across different platforms like on desktop in the reception and on mobile with all our staff. Wire makes it easy to communicate in a modern way via messenger by not needing to think about if the data is protected well enough.
Pros
Our main pros we like about Wire are the end-to-end encryption, the fact Wire offers apps for all platforms and gives us the opportunity to communicate across these. Audio quality is very good compared to other solutions or regular phone calls.
Cons
We noticed some bugs during our use but they also got resolved pretty fast by the team.
September 2019
Danna from Amnesty International
Company Size: 501-1,000 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
September 2019
WIRE has been a game changer for our Program
Pros
I love WIRE because it allows our team to communicate easily and securely. We are a new team and decentralized across a lot of different countries so we needed something to replicate an 'office space' - somewhere to have quick conversations with the right people; somewhere to share files and sometimes jokes; and somewhere to share documents with easy encryption. WIRE did all of these things for us and ore.
Cons
Because our IT system is pretty locked down we have issues with automatic updates running smoothly in our system - resulting in a pretty much dysfunctional app. Instead we need to use the browser version.
April 2019
Natalie from Cato Institute
Company Size: 201-500 employees
Industry: Non-Profit Organization Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Excellent Alternative to Slack
It has been a great product as something that is very similar to Slack without all of the weird publicity. Slack has seen some issues recently with identity and I think Wire has much more flexibility and integrity. I trust them.
Pros
I love that this software is always up to date and helps me reach my work team at all times of the day. You can set it up through an app on your phone and always be nearby for work emergencies. I also appreciate that it is an encrypted software that allows us to have conversations without fear of it being hacked in to or stolen.
Cons
I think that this software could have a wider selection of gifs and images for use in conversations. I know that seems a bit silly in a work environment but many of us express ourselves through gifs and memes.
August 2019
Felix from TÜV Rheinland i-sec GmbH
Company Size: 51-200 employees
Industry: Information Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
August 2019
Wire Teams
We are organizing a distributed Team with high expactiations to security and usability especially with regards to group text chat. These expectations were completely satisfied.
Pros
- Great call and video quality - Highly Secure Architecture
Cons
- UI is a bit messy, especially with lots of contacts - Calls a are somethimes Buggy to establish, especially with multi-device usage
August 2019
Jan from Neurological Practice
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Best Messenger
For me it is ideal for brief contacts with my patients improving their satisfaction
Pros
End-to-end encryption, independency of SIM-Card, cross-platform usability, Synchronization of messages, all-in-one-backups => safety and transfer to other devices is easy, multiple accounts in one app, lack of advertisements
Cons
Compared to other messengers, there were no disadvantages
Reasons for Choosing Wire
tried several, wire was best due to pros named above
Reasons for Switching to Wire
pros named above
August 2019
Kehkeshan from Kehkeshanz
Company Size: 2-10 employees
Industry: Design
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
Excellent
I had really good experience and never faced any issue. The only suggestion is if some working can be done on its price as its a bit pricey.
Pros
Very easy and user friendly and easy to communicate on individual and group basis as both facilities are available.
Cons
A bit costly as compared to the work requirement
Reasons for Switching to Wire
Didn’t find it much user friendly
August 2019
Veronica from Lighthouse law club
Company Size: 1 employee
Industry: Computer Networking
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Great system
Well I can easily contact my partners and it is clear in display.
Pros
Time efficient easy to set-up and use. Very simple
Cons
I don't really recall anything that I am not happy with just yet.
Reasons for Choosing Wire
It was referred to me by my mentor.
February 2018
Anonymous
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Beautiful, Easy to use, Top notch security, Messaging as it should be
Pros
Wire is a great example of well developed security messaging. The UI is beautiful and the security does not drag down the ease of use of the software. This is a prime example of engineers knowing how to balance usability and security.
September 2018

Luka from Blocktrade.com
Company Size: 11-50 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2018
Best encrypted collaboration platform
For a regulated crypto assets exchange data privacy is of utmost importance. Wire assures us fully encrypted communication and gives us and our clients top level security. Luka Gubo, CEO
Pros
Ease of use, strong encryption, good call quality (audio and video)
Cons
Limited number of callers on encrypted video call

Response from Wire Swiss
Replied September 2018
Thank you, Luka! Increasing the number of participants in a video call is definitely something we plan to work on in the future.
September 2018
Sharifah from All Out Action Fund
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2018
Review from non-profit
Pros
The end to end encryption of the platform is great. The app is super easy to use, and adding new features is building on the capabilities for our remote team structure.
Cons
The app seems to take up a lot of space and can slow down other software when in use. We also would love a larger group video option as it currently only allows up to 4. If we can consolidate all of our comms needs into the one platform, that would be best, but we currently have to rely on other platforms for larger conversations.
April 2021
kshama from Orange Business
Company Size: 1,001-5,000 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
April 2021
wire @need some changes
Overall it's good , but few things needed to improve for -people give more priority to wire rather then switching to other apps.
Pros
message delivery . and end-to-end delivery feature . design and view . searching function.
Cons
1> screen sharing feature - must be included for all screen not for only one 2> when used wire for call - sometime is not good for conversation. 3>not good for multiple people at a same time calling. 4>problem of echoing sometime. 5>include a feature for message is delivered and received check.
Reasons for Choosing Wire
essay to use feature.
November 2020
Mubasshir Ali from Paramount Commerce
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
November 2020
Best and secure way of communication
Pros
The smooth and Realtime collaboration among cross functional teams. We usually use this software for secure communication and sharing classified information and documents with in the team.
Cons
The group function is not like other communication tools
September 2018
Sam from SiteSquad.com
Company Size: 2-10 employees
Industry: Computer Networking
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
September 2018
Wire is an actually secure messenger
We use Wire at SiteSquad.com to chat and collaborate quickly and securely every day. It's become our go-to over email or SMS. I highly recommend it to any individual or company looking to take their communication to a higher level of security.
Pros
+Encrypted chat +File sharing +Screen sharing +Multi-device support
Cons
-Somewhat steep learning curve -Cannot screen-share with control

Response from Wire Swiss
Replied September 2018
Hi Sam, thanks for the review! Please email wire.support@wire.com if you need Pro-level support, we noticed you found the support experience lacking.
May 2019
Anonymous
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
May 2019
Why I love using Wire for Work
Pros
Wire is a great way to contact employees about a variety of tasks. It is great because it is encrypted so you can discuss work related matters in a more secure way.
Cons
Wire is pretty slow and sending photos in chats.
November 2018
leyniker from Merqueo
Company Size: 51-200 employees
Industry: Market Research
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
November 2018
Great wire tool
Pros
It works very well light, safe, calls that are not cut, minimalist and pleasant interface, does not need phone number and, of course, free
Cons
I would only ask for a way to backup the chats and then restore

Response from Wire Swiss
Replied November 2018
Hi Leyniker, Thank you very much for the positive review. Regarding backups, this is very much possible! For Desktop: https://support.wire.com/hc/en-us/articles/360000824805-How-can-I-backup-my-conversation-history- For Mobile: https://support.wire.com/hc/en-us/articles/360000775549-How-can-I-backup-my-conversation-history- More information on history backup is also available on our Blog: https://wire.com/en/blog/history-backup/
December 2019
Abner from Self employed
Company Size: 1 employee
Industry: Media Production
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Wire
It’s shockingly well designed. I’ve honestly considered bothering friends on Facebook messenger to switch to it.
Pros
It’s a fantastic encrypted messaging app. I’ve been able to share and receive a lot of media quickly through it that’d be difficult to otherwise.
Cons
A lot of people I use the app to communicate with had to jump ship because they suspected the company’s new owners couldn’t guarantee the same level of security. Some still use it with me though, so that’s a mixed bag. Internet security folks more knowledgeable than me would have to weigh in.
March 2018
Roman from Worth Finance Corporation
Company Size: 11-50 employees
Industry: Financial Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2018
Awesome Service, very user friendly, can be a little techie at times. Needs more features.
Secured Chat System. Quickly and Easy communicate with business staff from anywhere!
Pros
Ease of use and security (Top Priority) ... User friendly and conveniently accessible across all platforms makes it a must have! Customer service has been top notch and completely transparent when it comes to service patches and more!
Cons
Business aspects are pretty limited with Teams currently. There are several key features that need to be created for this to be a complete business chat system.

Response from Wire Swiss
Replied April 2018
Thank you very much for your feedback! We are glad to hear that Wire's security and convenience is to your satisfaction. We are continuously adding features to improve Wire to make it a must-have business collaboration tool. We are all ears to hear what features you would like to see in the future.
September 2019
Robert from DJ DX
Company Size: 1 employee
Industry: Entertainment
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Wire App
My overall experience with the app is that you can share privately and conduct business without a hassle and the most important feature is that you can not screenshot anyone's messages.
Pros
The most that I love about this app is that is private and also great for business and speaking with family members. I literally have everyone that is in my immediate circle using wire and look forward to staying on the app as long as the quality stays the same.
Cons
There isn't anything least that I personally don't like as of now. I just hope the video quality keeps improving.
Reasons for Switching to Wire
Because IMO and WhatsApp had really bad connection problems and there isn't any privacy.
May 2020
Vincèn from DOMEDIA
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
2.0
Customer support
1.0
Functionality
1.0
May 2020
Only advantage: efficient encryption, rest is poorly coded
Pros
Encryption end to end with no way to decode messages on server Multi-platform (Linux, OSX, Windows)
Cons
Very poor customer service (unable to help when you have any problems, and don't care about feedback of users) Extremely poorly coded clients (at least on Android, Linux and OSX) No new features or improvement of very poor ergonomy since apps exists Very bad support of instable internet access both for messages and audio
Reasons for Choosing Wire
Efficient encryption end to end with no way to decode messages by company managing the product
October 2018
Victor from Univers Academic
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Excellent
Pros
I'm delighted with this messenger - it's robust, minimalist, extremely functional and devoid of meaningless features (stickers, games and other nonsense), and recently I found that @wire offers substantial reductions for educational institutions - a special thanks for that.
Cons
None. Everything is great. It is the first messenger I can recommend and which fully satisfies my requirements. It's just as well done for both Mac and Windows
September 2018
Tyrell from Bausch+Stroebel Machine Company
Company Size: 11-50 employees
Industry: Machinery
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
September 2018
I'm Wire'd!
Have been using Wire for both personal and business use - and it's been great from the start! Communicating with work colleagues is, not only fast, but easy to track and to send important information. And knowing that it is fully-encrypted is a huge confidence builder!
Pros
The layout and ease of use! The business/ enterprise edition has features that great for communicating with co-workers and even customers. It's like having messaging (private and public), webcasts, document sharing, and "FaceTime" all together! Oh and the best-in-class security features!
Cons
The "homepage" - needs to have an initial start page to see an overview of everything at first.
October 2018
Christian from Wigger Fenster + Fassaden GmbH
Company Size: 201-500 employees
Industry: Building Materials
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2018
Ideal for companies
Wire is a good and secure Messenger so it is perfect for companies. The surface is easy to understand, it doesnt need that much time to start chats with your colleagues.
Pros
Easy of use, user friendly, very good encryption, good call quality
Cons
-
December 2019
Szilard from Gain More Digital
Company Size: 1 employee
Industry: Design
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2019
trusty
i only have good experience i love using this product as a person 3 years ago but now i created a new account because of my company
Pros
I love knowing that I am safe, I like the simple interface, the ad-free
Cons
if I send something, it will not indicate to me that it has been delivered, but the partner has already been read
September 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2019
Wire is secure but basic
It has been good at providing us with the necessary security for sending vulnerable information, but the app needs further development. It leaves a lot to be desired.
Pros
Wire provides the user with a secure messaging platform, so it is necessary for sending sensitive information.
Cons
Wire is not a great product, it performs the necessary functions (security) but is shaky. Calls should not have more than 3 people if you want quality, and it seems like there could be more functions or adding.
February 2019
Mark from Roofsimple, Inc.
Company Size: 11-50 employees
Industry: Construction
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
February 2019
Great Communication App
We're solving communication issues by using Wire. Before we started using Wire the communication between each other was a big issue, but now that we're using this app - we have seen those problems diminish a lot.
Pros
We use this app to communicate throughout the business. Being able to create different groups and add everyone from the business has been a great help in being able to contact each other.
Cons
We really don't have anything negative to say about this app.
September 2019
Jonas from Project Ascension
Company Size: 1 employee
Industry: Civic & Social Organization
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
2.0
Customer support
5.0
Functionality
2.0
September 2019
Not happy with Wire
I am in love with Wire because it's encrypted
Pros
It's beautiful that you have created an encrypted Wire, thats number one for us.
Cons
We are not happy with Wire because we need to recall several times to get Wire working properly for everyone.
Reasons for Switching to Wire
Because the supplier had stopped to sell HTC, but now I regret it that I switch. I was very fond of HTC, used for many years and new it very well. Future will tell now that I have Samsung Galaxy 10+.
March 2018
Sofie from CI
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
March 2018
Good for work, however, can function slow
Pros
This is a good, safe software. Can use on both phone and desktop. It also has an attractive design and layout.
Cons
Sometimes it can take a long time to log in on desktop, like 10-15 minutes. Also, in the past it has logged itself out.

Response from Wire Swiss
Replied March 2018
Thank you! The slow loading times have been reported by some users and our team is actively working on ways to speed this up significantly. Hopefully the experience is blazing fast on mobile!
February 2019
Ashley from Roofsimple, Inc.
Company Size: 11-50 employees
Industry: Construction
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
February 2019
Improved Communication
Overall - communicating with our company and a company we're partnered with has been great. We're able to create groups for certain people/actions which has helped streamline all communication.
Pros
The communication has improved immensely within our company. It also helps that there are read receipts so people are held accountable.
Cons
As of right now I don't have an cons to say about this software.
September 2018
Even from Azenes GmbH
Company Size: 2-10 employees
Industry: Insurance
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2018
Well done! Now: Go ahead!
Internal and external communication, screensharing for conferences, seeing our team from time to time :D
Pros
Security, customer service, look and feel, everything here we needed (almost everything, see below).
Cons
No dedicated server, no dedicated URL, screensharing not yet perfect. We would have preferred to run on our own server (like we did with hipchat so far).
June 2019
Mika from Maisonkoti Oy
Company Size: 11-50 employees
Industry: Mental Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
June 2019
Try It!!
Overall makes massaging easy and fast , happy to be one of the users. And it’s secure.
Pros
Using is easy, starting to use is more difficult, but you’ll learn. Even I did!!
Cons
Seems guite unflexible somehow. Needs more possibilities to tailormake by users.. Maybe later..
March 2019
DANNY from United Auto Credit
Company Size: 201-500 employees
Industry: Automotive
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
March 2019
Loving this new mssg platfrom
Side gigs with small tech companies, they prefer this type of platform
Pros
Love the HD video chat and the fact that is relatively new - compare to the others.
Cons
the other side of the coin of not being too popular I have to pitch it heavy to friends - sounding like I have stock in the company :)
August 2019

George from Averhealth
Company Size: 501-1,000 employees
Industry: Medical Devices
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
August 2019
Great software for anyone trying to integrate this sort of api
Pros
I especially liked the encryption on Wire. It made me feel as though the software was very secure and gave me no worries over HIPPA compliance.
Cons
I thought the price point was a bit of a hoop to jump through especially at the scale in which I was looking for.
February 2019
Jacqueline from Fluency Labs
Company Size: 11-50 employees
Industry: Computer Hardware
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
February 2019
Highly recommend Wire
It's been pretty amazing and we love our rep :)
Pros
The privacy settings and ability to manage groups.
Cons
There could be more features added that are similar to slack in regards to organization and functions to make it a bit more convinient.
October 2019
Marleny from Geupo ED, S.R .L.
Company Size: 2-10 employees
Industry: Public Relations and Communications
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
The perfect tool communication
I can communicate wirh my Freelance and Outsorcing Staff in any part of the world, without interruptions.
Pros
The privacy of the conversation and the easy use.
Cons
I have not complain. For me everything is fine.
July 2019
Sören from SUND Holding GmbH + Co. KG
Company Size: 51-200 employees
Industry: Packaging and Containers
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2019
It is a safe secure and easy to use instant messenger
Pros
- GDPR conformity - End-to-end encryption - The possibility to use it with an e-mail-account - Easy to use
Cons
It would be great, if there is a possibility to use channels.
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