I like TT because it is an integrated Database, CRM and CMS - and the system is easy to use with training others a fairly simple process thanks to support from TT.

I don't think there is anything I don't like about the software.

ToucanTech are a very responsive company - they reply quickly and very helpfully to queries and feedback.

As with any software, human error can come into play.

It manages multiple functions which is great for a small office. The customisation is good and I have been impressed by the product enhancements and development since we started using the software.

The integration and launch of the platform to our alumni community worldwide was seamless and we felt very much supported by the ToucanTech team throughout the process.

Fantastic Product so glad we decided on the right software.

The team at Toucan are excellent at providing support to the myriad of queries that I have.

I like how easy the software is to use. It is visually appealing, easy to use and the customer service is amazing.

This is a universal issue when one migrates data from other systems into a new one. Constituent codes and lables remain 'dirty.

The perfect solution to kick start your community management and engagement.

Our previous database system was very limited and so all aspects of the Toucan Tech software are an imrovement for us.

Some of the advanced filters are difficult to master.

It can be frustrating having to enter the same address multiple times when adding details of a family.

The integration of our database was managed by the Toucan Tech support team and our IT department and and was fairly seamless and easy.

The system really allows the administrator to feel like they have both ownership of and a brilliant overview of their data.

We as a department are very pleased with ToucanTeach. It does what it says on the tin and more.

There are often small bugs or technical errors when using the 'advanced filters' to organise records for emails etc.

The benefits have been great, we invested at the same time as launching our bursary fund, so it's great to be working with super professional comms for this important group.

I feel like I am working with a partner, rather than a provider. I'm really grateful that I found ToucanTech and would recommend them to anyone looking for a membership solution.

Excellent product and great company to deal with. You really get to know the team and the customer support is very responsive.

I also like the flexibility of the design hub which gives me the ability to change the design to suit our corporate branding.

Report-writing can be tricky and not all fields are able to be selected. Sometimes the Toucan server can be slow to respond.

ToucanTech is user friendly with great functionality. Adding news, events and photos is so much quicker and easier than our previous system.

The weekly support emails are helpful and let you keep on top of new developments. Graphics are good, we have had good feedback about the 'look and feel' of communications from our alumnae community.

I like that you can customise the layout of the pages to suit your design needs. The advanced filter options to sort member data to choose a specific group is very useful.

We have been delighted with the service from ToucanTech, there is always someone on hand to deal with glitches or queries. We have been happy to recommend it to other schools.

Community integration so easy with ToucanTech.

I think it has a lot of powerful potential and is close to being a very good bit of financial fundraising software to work with.

Excellent support and training. Attractive user interface.

The software is easy to use and is constantly being developed and further improved depending on the need.

It is pretty intuitive, but online / telephone support is good when needed. The team are very friendly and helpful, and will 'take over' the PC to talk you through solutions if necessary.

I love the mass email tool - which allows the creation of attractive emails and analysis of recipients' responsiveness to the content. I also love the integration of our website with the database.

I appreciated that It was easy to get started with basic features and that we can add in additional modules as we progress at no extra cost.

Also useful in finding out the experts in certain areas and questions in that area. The team is eager to improve the tool by adding new features.

Gamification/recognition was good motivation for team members to engage with the platform. Pricing was straightforward and our tier fits our company well.

Overall really good experience, very good offering of Q&A in enterprise space.

If something goes wrong, it takes a while to figure out the problem. There have been times that other IPs have scraped our site and made it unusable.

It allows a lot of possibilities, the support team is easy to reach and helpful, The principle of the Accepted Answer is very useful.

Some minor problems with search (queries don't always return what I'm looking for and I'm using exact words from the question).

Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake.

I appreciate the extensibility of AH, and am glad to see improvements come to the product over time.

Its difficult to navigate. Also issue can be locked or closed by the moderator which is really frustrating.

It offers a strong set of capabilities at a reasonable price, and the company is good about responding to and addressing issues and questions with the product itself.

Hosted and self-hosted options are priced competitively, and customer support is extremely responsive.

But this was quickly resolved when I brought it up. I think what makes this product great is the customer support.

Missing in-app notifications; there is only email notifications. Weak for knowledge base use (could use more tree-structure navigation and more wiki-style).

They are knowledgeable, friendly, professional and simply excellent.

Looking to the future, I hope they can modernize some aspects of the platform, including analytics, moderation workflows, the templating language, and API.

From users point of view, experience is great and solution is easy to use.

I dislike the actual format that the software is put in. It feels a bit off to me and I think a redesign is needed.

Slack integration is poor, can just inform that a question was asked, and don't get additional notifications or interactions as more things happen.

However, the very best part of AnswerHub is their amazing Customer Service. Everyone we have dealt with has been professional, intelligent, patient and a joy to work with.

It is one of the excellent support with very responsive application. Also its a powerful tool for building knowledge based questions/answers.

AnswerHub has very robust user and content management features out of the box (e.g. privileges, tagging, following questions, etc). The application can be easily extended through their API.

The folks at DZone are wonderfully responsive both electronically and in person.

US Dollar

Grow your alumni community with ToucanTech, a cloud-based software. It is designed for businesses, universities and schools. It is an all-in-one community software that saves both your time and cost.


With secured protocols and servers, it ensures the security of your data. ToucanTech database lets users easily import, search, update, filter and group records in a few steps. Users can measure engagement, track activities and create custom reports. It allows users to draft and track email conversations including bulk emails. Managing email lists,processing donations and tracking donors become easier with ToucanTech. It connects alumni, which helps them share their precious moments and plan reunions. It is a great knowledge-sharing platform where your alumni can post new stories and other informative content. Social media syncing allows them to share the content and tag friends. It is a comprehensive solution for building community relations.



LongDescription

For Alumni Associations

Commenting/Notes

Real Time Analytics

Engagement Tracking

Member Communities

Jobs Board

Member Accounts

Recurring Giving

Surveys & Feedback

Enrollments/Onboarding

Newsletter Management

User Management

Electronic Payments

Personalization

Admissions Management

Online Giving

Committee Management

Payment Processing

Recurring/Subscription Billing

Application Management

Small Group Management

Online Forms

Fee Management

Customizable Reports

Document Storage

Dues Management

Access Controls/Permissions

Activity Tracking

Contribution Tracking

Ad hoc Reporting

Financial Management

SSL Security

Donor Discovery

Single Sign On

Credit Card Processing

Invoice Management

For Nonprofits

Attendance Management

Attendance Tracking

Communication Management

Customer Database

Registration Management

Customizable Fields

Member Database

eCommerce Management

Data Import/Export

Campaign Planning

Group Management

Assessment Management

Email Templates

Multi-Location

Self Service Portal

Contact Management

Ideation

Content Management

Forum / Discussion Board

Email Marketing

Mobile Access

List Management

Election Management

Membership Renewals

Gift Matching Management

Grant Management

Discussions/Forums

Mobile Giving

Membership Management

Filtering

Fundraising Management

Role-Based Permissions

Client Portal

Event Scheduling

Social Media Integration

Real-Time Notifications

Forms Management

Event Ticketing

Email Reminders

Workflow Management

Email Management

Website Integration

Candidate Management

Online Calendar

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Moderation

Knowledge Base Management

Reminders

Visitor Tracking

Volunteer Management

Built-In Database

Event Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

For Religious Organizations

Receipt Management

Event Calendar

Web browser (OS agnostic)

Contact ToucanTech for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

ToucanTech

In Person

Live Online

Webinars

Documentation

Videos

AnswerHub is an online developer community solution available for deployment either in the cloud or on-premise. It is suitable for midsize businesses to large enterprises across various industries.


AnswerHub enables team collaboration and ideation, customer self-service portals and privately managed Q&A sites. Users can share information among team members, propose and track the progress of ideas and build a knowledge base for both customers and partners.


AnswerHub includes built-in gamification, so users can recognize and reward team members for their knowledge. Team members can be identified according to their field of expertise enabling fresh queries to be routed to the specific people.


AnswerHub offers services on a monthly subscription basis that includes support via an online knowledge base including tutorials, case studies and eBooks and through a ticketing portal.



ToucanTech vs AnswerHub

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