Albi
About Albi
Albi Pricing
Starting price:
$60.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Albi
1 - 5 of 38 Reviews
Josiah
Verified reviewer
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Great Value for Restoration and Construction CRM
They are responsive and easy to talk to. When you need a change they can generally get it done!
PROSits fast to change from screen to screen, the Esign docs is also great!
CONSAutomation is all through an outside source like Zappier which is an additional fee.
Reason for choosing Albi
Functionality of the product for restoration and construction and that it is customizable.
Reasons for switching to Albi
it was slow, Clunky, no open API's, would not make any changes to that system and since being bought out by Xactimate they haven't made any changes that were good.
Vendor Response
Hi Josiah! Thank you so much for the stellar review! We appreciate customers like you! Zapier is only $19.99 per month. We are working on internal automation engine within the software. Expect something to be done by Q1 2022. If you want to take a deeper look into Zapier and what it can do, your account manager will be able to help!
Replied September 2021
Nick
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Best restoration job management system out there!
Albi was easy to implement and we got buy in from our team almost instantly!
PROSIt blows all of its' competitors out of the park feature wise. Custom reporting engine, phone integration, almost all features available in the mobile app, etc.
CONSCertain features/placement of information that our team desires is not out yet. However, the team has been working diligently in honoring our requests.
Reason for choosing Albi
MUCH easier to use. More integrations. Better product overall!
Reasons for switching to Albi
All of the above products were clunky and didn't have a mobile app that was friendly. They took forever to load, and in our time using them they didn't develop new features.
Vendor Response
Thank you for the rave review Nick! We appreciate you and your team!
Replied September 2021
Donna
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Work in Progress
The [SENSITIVE CONTENT] of Albi keeps relaying his message like a mantra. Albi is supposed to be a money-maker for us. Reality is quite different. In doing invoicing, we will not be able to use our current systems. They work, we get paid. Not so sure what will happen when the techs don't use Albi correctly. We keep training, and retraining, and still, no progress.
PROSWe are trying to bring our processes together into one process. When this occurs, it could be good for the company.
CONSThe software does not solve all problems.
Haylee
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Love it so far!
The people are amazing, the product is wonderful. So far so good
PROSIt's so flexible and can be personalized to how we choose to run our company. I love that they have thought of everything! They have a solution to keep track of anything we need to. The customer service is amazing, and I love that they are still working to improve what is already great. It gives me piece of mind that they will continue to grow as we do.
CONSIt's pricey, especially for a small company that is just starting out, we don't love that it's pay per user.
Reason for choosing Albi
It was built specifically for restoration and is flexible to how we run our company
Reasons for switching to Albi
It was too rigid in what you could do within the software and very impersonal as far as trainings and set up
Keenan
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Up & Coming Must Have Product
They're super quick to respond and it sounds like they have a lot of things in the work. Overall, I'd say I'm happy we made the switch from Restoration Manager mostly because there wasn't a mobile app (worth a dang) available from RM.
PROSI love how easy it is to fine phone numbers and addresses while on the go to follow up with customers promptly.
CONSI'm not currently able to access customer information through the app for projects that have been closed, so following up with customers can be a real hassle if the project has been recently completed & closed. I also cannot access, or change the estimate or contract total for the customer through the app to add a change order or anything sold after the initial project is setup from a desktop computer.
Reasons for switching to Albi
Ease of use, general functionality, and customization of platform tools.
Vendor Response
Hi Keenan! Thank you for your feedback! We are working on getting closed projects to show in the mobile app without filling the mobile app up and reducing performance. The financial issue is most likely a permission you may not have. We'll get on it!
Replied September 2021
