Knowify Software


 

Knowify is a cloud-based construction management solution that is designed for residential contractors and small to midsize commercial subcontractors. It is suitable for trades, including Landscaping, roofing and masonry.

Knowify helps in managing different administrative tasks including job estimation and bidding, contract management and change orders. Users can create contract and bid for them as well as send documents electronically for digital signatures. WIth time tracking and scheduling feature, administrators can keep track of staff check-in and check-out time.

Knowify's tablet-responsive application allows foreman to manage the job from the field, and the mobile app offers GPS-enabled jobsite check-in and checkout for tradesmen. Android and iOS users can download Knowify mobile app on their devices to access the solution remotely.

It also offers integration with QuickBooks for accounting needs. The solution is available on a monthly subscription basis.

 

Knowify - Contract jobs
 
  • Knowify - Contract jobs
    Contract jobs
  • Knowify - Project details
    Project details
  • Knowify - Invoice
    Invoice
  • Knowify - Job scheduling
    Job scheduling
  • Knowify - Service map
    Service map
  • Knowify - E-sign documents
    E-sign documents
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

29 Reviews of Knowify

Showing 1-20 of 29

 

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Joel from Oneway Renovation and Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Wanted to make this a priority for my business, but customer service is terrible.

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A good idea of what I want. Otherwise, no benefit at all. This software, by itself, is a great concept, but the management team and the connectivity with my normal QB software is abhorrent.

Pros

Makes bids, change-orders, and scheduling easy. In theory - but not actuality - it should link with Quickbooks, which, if working, would be awesome.

Cons

Customer service doesn't take the time to determine what is wrong. There are several tiers of people who are trying to help, but they continue to give a quick reaction to solve the problem and don't really help. The program itself only links with Quickbooks occasionally. If you don't input information perfectly, it scrambles your numbers and can throw all of your books off. Getting access to human help is hard. The input work is way more work than the results.

Review Source: Capterra

  Response: Knowify, Knowify

Date: February 2018

February 2018

 

Hello Joel,

We are sorry to hear of your bad experience with our customer support. We at Knowify put an extremely high priority on all tickets and the majority of our customers will agree that this is one of the strongest parts of Knowify (as shown in many reviews on this page).

Your specific case threw us a curveball, as you had deleted your access to Knowify on a Friday night. Our customer support team is made up of specially trained technicians based out of the US, so dealing with a non-standard issue in the after hours might take a bit longer, especially if we have to involve our tech team. Even still, we did have your account back up by 7am the following morning.

Given that you like the product and the idea behind it, we hope you can work beyond this to try Knowify again in the future.

~The Knowify Team

 

Nate from Safe Harbor Commercial Roofing, Inc.

January 2018

January 2018

Knowify has helped us streamline our estimating process.

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Pros

Ease of use - Knowify is very easy to use, once set up.
Online signatures is a great feature, and makes securing signatures a breeze.
Online billing
Sync's with quickbooks

Cons

Editing times in the time tracker is difficult. It took some time for our employees to get used to using the time tracker and fixing their time was difficult.

Review Source: Capterra
 

Erin from Polson Painting

December 2017

December 2017

Best customer service and ability to customize

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Pros

Ability to customize for our business, ease of use, customer reaction to the professional quotes and invoices, customer feedback is not only taken seriously but it is desired to provide the best product.

Review Source: Capterra
 

Keele from Paintech Ltd.

November 2017

November 2017

Love the Software ! Best one on the Market ! New App is Great !

Ease-of-use

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Pros

Tech Support is Awesome. I get answers to my questions in a timely manner. Company is open to suggestions on how to improve the program . They will customize reports based on my needs . They are always enhancing the Software to a more user friendly feel.

Cons

I would like to see more detailed Youtube Videos regarding how to use the software based on the current version. I would like to see more pop up links in the software "Click here to learn more "

Review Source: Capterra
 

Bob from CTM
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great progress!!

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Pros

Easy to use, web based. The tech support is extremely responsive. The PO and change order systems work great.

Cons

Lacking some features: Submittals; ability to copy breakdown items from one phase to another; very small amount of reports;

Review Source: Capterra
 

Jolyn from Billy Richards Enterprises
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Nothing else like it!

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Easy paperless contracts and estimates.

Pros

It rolls almost everything into one system. I can easily keep track of my jobs, the progress of each one, and cost them to stay on budget. Knowify gives our business the power to stay paperless with e-sign contracts and proposals. Our customers absolutely love the ease of clicking a few buttons to accept a proposal and make payments. Before Knowify, my desk was a paper covered nightmare - now I am able to just keep it all right there in one place.

Cons

Some features are lacking. Sometimes we need to be able to provide a range price on an estimate, and Knowify does not have this feature. It can also be a little challenging/labor intensive to add hours if my employees don't want to use the app on their phone for automatic tracking.

Review Source: Capterra
 

Jeff from HighRoad Accounting

November 2017

November 2017

Setup and ease of use is great. Clients got going right away and with little training.

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Happy client

Pros

Great sync with QuickBooks Online. Virtually flawless.
Customer support is top notch. Very quick response during business hours.
Interface is simple, useful and easy to figure out if you're a DIY

Cons

Maybe a bit better on the pricing for non users that need to be tracked for the job reports but don't ever actually use the software

Review Source: Capterra
 

Ryan from Electrico, LLC

October 2017

October 2017

Love Knowify. It has completely transformed my business for the better.

Ease-of-use

Functionality

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Pros

There is a fast turnaround for new features. You don't have to wait a year. The mobile app is CONSTANTLY updated. Try browsing a platforms app version history instead of customer reviews. Customer service is excellent, and if a solution does not exist for your problem one is created.

Cons

The only thing lacking is built-in app notifications and calendar integration (coming soon).

Review Source: Capterra
 

Lorie from Lorie Galloway Companies,Inc.

October 2017

October 2017

Try to "live" in Knowify every day.Customer service is great!

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1.) Ease of use
2.) Consistently upgrading features
3.) Basic reporting
4.) Priced competitively

Pros

1.) Great YouTube tutorials.
2.) Easy software to start incorporating into your business.
3.) Knowify adding new modules of function in all areas of use
4.) Proactive customer service that is knowledgeable
5.) Consistently asking clients what can be added, that would help their company
6.) Software reporting

Cons

1.) Software glitches that affect our Knowify reporting
2.) getting a better grasp of templates (maybe a user issue)

Review Source: Capterra
 

Ben from Top Dollar Denver

October 2017

October 2017

Software is great and customer support team is incredibly responsive

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Pros

It's a comprehensive software solution for all facets of my business. The customer support team is great whenever I need help.

Review Source: Capterra
 

Josh from Top Dollar
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Amazing. Couldn't be a better product for my needs and Terrin's support is unparalleled.

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Save time

Pros

The product is perfectly designed for the service industry. It's a very easy to use tool with a very comprehensive feature set that makes running my business a breeze.

Cons

The mobile app is very limited in it's functionality for all users. It makes it difficult to do most of the things I'd like to do without being in front of my desktop.

Review Source: Capterra
 

Tonya from Schulte and Schulte

October 2017

October 2017

Absolutely the best job costing app for subcontractors and trades that integrates with QuickBooks.

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We love sharing this software and its great features with our construction clients. To my mind there is no better job costing app on the market today for subcontractors and tradesmen in commercial construction.

Pros

The 2-way sync with QuickBooks; the ability to create AIA style billings directly out of the program (no duplicate entering); the integrations with great apps like ClockShark and Tsheets; the great dashboard on which you can monitor the profitability of each current job; the ease with which you can budget and bid from within the software; the wealth of available reports; and so much more.

Cons

Some improvements could be made to the service ticket side of the program to make it more comprehensive; if a PO is fulfilled in QuickBooks there is no way to match it in Knowify, so it has to be closed out manually on the Knowify side.

Review Source: Capterra
 

Doug from Bartley Builders Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

This software has been a huge time saver.

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It has saved me hours of paper work when it comes time to invoicing. It is also great to know exactly how many man hours a project takes.

Pros

Once the estimate is approved the office work is over. All employees are able to track there time and materials directly to the job with no extra work involved when it is time to invoice.

Cons

My employees do like not being able to view all of there entered time for the last two weeks, but I believe this might not be the case with the last update.

Review Source: Capterra
 

Donna from Contemporary Painting LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Easily tracks jobs and costs associated with the jobs.

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All documents and invoicing in one place. Interacts with QBO.

Pros

Interacts with QBO. Also like the reports available. Easy to navigate between open and outstanding jobs. Can attach documents all in one place.

Cons

Sometimes the feed between QBO and Knowify does not work. When this happens, I call support and they are able to fix it right away. They are very helpful.

Review Source: Capterra
 

Tim from Burkhead Electric
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

The only product out there to attempt to tackle the various types of jobs and billing in the trades.

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Pros

The ability to create different contract styles, as well as T&M work is invaluable to a company that has many different customer types. Also, doing service work tickets and dispatching has become easier for the office staff. The time keeping per job has been much more accurate than our old paper system creating more billable hours instantly.

Cons

The app has been challenging for the field techs to use to add materials. We track inventory and have around 2800 different parts, it can be cumbersome to find the correct part to add to a ticket.

Review Source: Capterra
 

Tammy from Select Concrete Construction, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Knowify has made our billing so much easier.

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Knowing that all the calculations on my pay applications is correct is invaluable.

Pros

I like that the software is web based, the customer support group is fabulous, and it is very easy to use

Cons

Retainage push at final billing should not be combined with current month retainage accrual. They should be separate.

Review Source: Capterra
 

Jim from Safe Harbor Commercial Roofing, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great program for my roofing company

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Saves time in estimating and tracking the progress on projects and service.

Pros

This program makes it easy to track projects and the cost associated with those jobs. The added functionality of the estimating part saves us from making custom spreadsheets. The customer service is exceptional.

Review Source: Capterra
 

Ryan from FirePro LLC

October 2017

October 2017

I have a small contracting business and this software combined with QuickBooks works great.

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The ability to easily track my projects costs and to keep track of employees time in order to run payroll.

Pros

It allows me to track costs per project. Time entry is very easy and when combined with QuickBooks allows me to run payroll quickly. The reporting system makes it easy for me to perform my work in progress calculations and all my financials.

Review Source: Capterra
 

Tierney from New Town Painters
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

As a Quickbooks desktop Beta customer, we are still ironing out some sync troubles.

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The online-ability is great for the boss in the field, but with QBD we have had to establish work arounds.

Pros

Knowify has many modules that are useful, however they do not all work with QBD quite yet. Once they can get the sync figured out it will be a one-stop-shop for estimating, time-tracking, invoicing, scheduling. We do not use the Plan and Track feature, but I can see how that could be VERY helpful. Emailing customers is very easy. Purchase orders are EASY to send. Getting customer signatures is EASY.

Cons

1) The billing module is very detailed, so it takes a long time to enter bills. There should be a shortcut around entering an "Item" that allows choosing an expense account. And maybe allocate to the job not based on an item in contract. Also Autofill feature? Or a Copy previous bill? 2) Default accounts are confusing. For a long time they did not save after I entered them. And many of them do not allow us to choose a COGS type account. 3)Time tracker does not sync at all. 4) Sub customer doesn't autofill address of top customer. 5)Estimate/Invoice template formats are not editable - I want to adjust which fields and where they go on the document. 6)Can't do a $0 estimate -sometimes a customer wants to choose from options. 7) Class info did not sync 8) In Plan and Track the work order should autofill item description from the contract 9) t would be great if Comments were visible in Time entries Instead of having to click on them to see.

Review Source: Capterra
 

Kristin from Serett Metalworks
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

I really like the software. It has made our invoicing system so much easier and job costing.

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I have recommended it. Better organization of invoice tracking and employee productivity.

Pros

I LOVE the invoicing system and contracts and having it sync with emails its great! Also the employees ability to check into a specific job. There is a lot to like. Also your customer service is great.

Cons

The CHECK/IN -OUT view vrs REVIEW time screen for clocking hours. I would prefer it these two features were combined with a running clock on clock/in out view. Im really working on my employees attendance record and lateness so when reviewing hours for payroll purposes it becomes redundant when I have to individually "fix" their clock in times. It's clunky and a little redundant. We also had problems with the old app but the new one seems to be working better as well as learning to use the job board more effectively. Also a way to change the job they are working on from the clock in/out view. I personally like this view the best not so crazy about review time.

Review Source: Capterra