Buildertrend is a construction management system for home builders, remodelers, specialty contractors and general contractors. It combines project scheduling, project management, financial management, customer management and service management in a single suite. As a cloud-based platform, this system can be accessed online with a computer or mobile device.

Buildertrend provides pre-sale tools including a built-in customer relationship management (CRM) system, quick bids and proposals. Project management tools include scheduling, budgeting, time sheets and more. Customer management tools include change order and selection management, warranty requests and payment processing.

This system also integrates with other solutions such as QuickBooks, Xero and various dedicated estimating and takeoff tools.

Buildertrend provides each company with an account manager to provide training and support. Also included are customized branding, daily webinars, support chat, the Buildertrend Learning Community, a 24/7 help section and Buildertrend University.



1,076 Reviews of Buildertrend

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 1,076 reviews

December 2018

Alecia (Lisa) from M.W. Burke, Inc.

Company Size: 1 employee

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Easy to use but geared more towards larger companies

Pros

BuilderTrend is easy to use, has a clean, organized, interface and is well though out as far as features.

Cons

Pricing plans are more geared towards home builders rather than remodeling, though a lot of the tools are very useful for both types of projects.

December 2018

James from Key Allegro Condominium

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

3 of 5

December 2018

I am a horrified customer forced to use this product to refit condos destroyed by Hurricane Harvey.

It looks like a well thought out package. It would be so much better if users could change selections. Road Runner said it is not possible, because the construction company needs to protect itself, in case a user changes an item after construction starts. Hogwash! Use a time stamp. Take a snapshot! Freeze the app at construction start date. There are many ways to skin that cat.

Pros

Pictures, prices, all available in one spot.
I love the fact that I can view by location, or category. But it is impractical to use because there is so much dead space between items.
It is great being able to tally up costs as you pick items. unfortunately the costs show up in the wrong fields. See the cons section for more.
I really love the pictures and the details. the fact that I can see multiple images , in different rooms of the floor that I picked, for example.

Very intuitive.

Cons

Summary Price information is all wrong. My total price and remaining balance are the same! How can that be? As I pick additional items the dollar figure under selections made goes down. How can that be? I have no idea what my condo rebuild will cost me.
It takes 500 click for me to pick flooring for 1 condo. I should be able to say "I want Tile- Wood Plank- 6"x 24" Lumber Gray tiles throughout". It takes hours for me to record what should take 1 minute!
Each section is organized difrently. in the 1st section (enterance) my tile is 1st on the grid. Then on the second(Kitchen) it is last! This makes it so hard to search.
If I look at a category view, there are page, after page of blank space between items, making it impossible to use. I have to go through 10 pages to move between flooring selections in this view making it useless. The same hold true for the location view. I suspect this is a function of the data loader, but the company and project managers always say "that is the way BY works" When I complain to Road runner restoration they say they can do nothing about it. They state they cant modify the software!
The user has no capability to undo selections! So if we make a mistake we need to wait a month for the construction company to make changes.
Items .
If I logon to two units in the same webbrowser, one overwrites the other! Aaaah!





December 2018

Pennie from Caruk-Hall Construction Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

BuilderTrend

Pros

I like that we can post photos for our clients to see the progress of their project on a daily basis. The ability to input daily logs and track staff time is exceptional

Cons

The lack of ability to integrate with Quickbooks or other accounting software.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Very good

very good experience. I would definitely recommend this to others.

Pros

Very good software, stable site, various functions.
Budget, contract, purchase order, change order tools are the best.

Cons

The "selection" tap, which I believe was intended to be used for "submittals", can be further improved.

December 2018

Ronald from DMCI Homes

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

You need to have a great product to have a good bussines!!

Pros

This is good works to schedule.I really love the app because of a good communication are great and very user friendly.

Cons

Operating issue are nothing, very good designed for my business and I love the things how this tools works.

November 2018

Kevin from Christopher Fox Builders

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Buildertrend is a one stop software platform covering all the essential management needs of a contractor

Pros

multiple scheduling formats; easy estimating/budgeting platform; great communication/contact/messaging;

Cons

would like the divisions of estimating / budgeting to subtotal so you can easily see where costs are running over/under. no subtotaling is provided and it would be so easy.

Response from Buildertrend Loyalty Team of Buildertrend Solutions

Replied December 2018

Kevin, thank you so much for taking the time to give us your feedback! I will have your Buildertrend Coach reach out to you to chat about subtotaling within your account.

November 2018

Kristina from Green Rocket Service, LLC

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Very easy to yse

Highly recommend

Pros

Cost effective , tons of great features, very simple ease of use, great customer support. They are always very helpful l

Cons

Frequent QB desktop integration issues. There is not much cons/negative things to say about the software. It was very well executed

Response from Buildertrend Loyalty Team of Buildertrend Solutions

Replied December 2018

Kristina, thank you for your review and kind words!

November 2018

Edoardo from Makati Development Corporation

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Buildertrend

Pros

This tool has given our team a competitive advantage by providing our customers with their own website. The customer service is extremely good. Flexibility to add custom fields and use our logo. Very recommended.

Cons

Couldn't find any download or operating problems or issues. Easy to navigate the website layout and overall completeness.

November 2018

Andy from Home Construction

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Great overall construction management tool

Pros

I love the different calendar views and the ability to link tasks to other tasks. It is very nice to be able to save different templates and then just modify a few things saving a lot of time.

Cons

The PO interface with the sub contractors is nice but I wish there was a better way to build cleaner POs in BuilderTREND - especially to vendors that have a lot of products.

Response from Buildertrend Loyalty Team of Buildertrend Solutions

Replied December 2018

Andy, thank you so much for your honest feedback! I will have your Buildertrend Coach reach out to you to chat more about creating custom fields to make the PO system more unique to your business. We’ll be in touch soon!

November 2018

Olivia from Transitions Remodeling

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Buildertrend is a great cloud based software with many great tools.

Pros

BuilderTrend is a great communication tool for our company. We use it to track time and activity on over 20 jobs.

Cons

I wish that we could catalog common selections in BuilderTrend similar to the cost catalog. This would make it faster to input selections.

Response from Buildertrend Loyalty Team of Buildertrend Solutions

Replied December 2018

Olivia, thank you so much for your review! I will have your Buildertrend Coach reach out to chat about exciting updates that are being made to our Selections feature.

November 2018

Christina from Bayway

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great Software Product Overall!!

Overall Excellent Satisfaction!!

Pros

Convenient, accurate, and very easy to use!! Everything you need is all in one place with a few clicks of a button. High level of customer service any time you need. Highly Recommend!!

Cons

It was a little confusing at first, Once spent time watching instructional video's or reading info provided by Builders trend on page it was a lot easier to maneuver Besides knowing customer support is available to help with any need was a big relief!!

November 2018

CD from Habitat for Humanity Citrus county

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Using this software has been a life saver!

Using this software has increased our accountability and communication between the filed and the corporate office. Would not do my job without it!

Pros

I can track all aspects of my job and it is a great time management tool.
Greatly enjoy the mobile app version as well as the desk top version.

Cons

Would like to know if it will be available at all in Spanish?
Sometimes it would help communicate better with my Spanish speaking customers.

Response from Buildertrend Loyalty Team of Buildertrend Solutions

Replied December 2018

Thank you so much for your 5-star review, CD! I’ll have your Buildertrend Coach reach out to you about our capabilities in Spanish.

November 2018

Mark from Ashton Renovations

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

BuilderTrwnd has helped us tremendously manage our business

Pros

Change order features and scheduling. We also like the documents section and ability to retain information by daily logs.

Cons

Need to adapt business in some instances to limits of the program. It can be difficult to navigate some of the information and the display of the program could be better.

Response from Buildertrend Loyalty Team of Buildertrend Solutions

Replied December 2018

Mark, thank you so much for taking the time to give us your feedback!

November 2018

Scot from Martin Construction Co.

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

A true Believer!

Pros

The well thought out platform from a construction point of view is great. A lot of software you come across for this industry is either too bulky and made for large scale commercial projects or only from a software engineer perspective of perfection. Congrats on you all blended the best of all.

Cons

Hands down the email platform in BT is horrendous. This has been my single biggest comment since day one. Spend the money to buy a better email platform. If BT is to be my single point of construction communication, then email is the pinnacle.

Response from Buildertrend Loyalty Team of Buildertrend Solutions

Replied December 2018

Thank you so much for your feedback, Scot! I will pass your feedback about the email portion of our system along to our team. Thanks again!

November 2018

Scott from Kurmak Builders, Inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Having experience in numerous online and offline software packages for over 20 years I highly recommend Buildertrend due to ease of navigation and use.

Pros

Easy to navigate.
Easy to learn.
Great learning options on site.
Easy phone connections and help, people are very helpful and considerate.

Cons

Cannot create subfolders in Photos - like to split up rooms for renovations, pre-construction, etc.
Nothing else I can think of.

Response from Buildertrend Loyalty Team of Buildertrend Solutions

Replied December 2018

Thank you so much for your 5-star review, Scott! We truly appreciate your kind words.

November 2018

Maggie from FloodSafeUSA

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

BuilderTrend for the everyday business is GREAT!

I wish there were more stars for Customer Service. Their Customer Service department is one of the finest that I have seen/worked with in a long time. They genuinely want to make sure you are happy with their product and they are willing to change their product if it helps their customer. I love that about them.

Pros

I find that it has an ease to get from one subject to the next in BuilderTrend. As long as you do the summary for all jobs you can keep apprise of the whole. I really enjoy BuilderTrend and so do our guys.

Cons

The only con that I have is that BuilderTrend does not offer an inventory option. We work in construction and several different jobs at a time, it would be nice if BuilderTrend would allow us to pull and put back inventory for each job to help us keep a running total for expenses

Response from Buildertrend Loyalty Team of Buildertrend Solutions

Replied December 2018

Maggie, thank you for taking the time to give us your feedback! I will pass along your inventory feedback to our team and we’ll be in touch to chat more about this. Thanks again!

November 2018

Richard from Exclusive Steel Homes

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Recommended

Recommended for builders.

Pros

Fantastic integration across the board. Good for anyone who is trying to tie all the elements of a build together, particularly with communication between client, office & site.

Cons

A few little things, but admittedly they're being rectified over time. The purchase orders and accounts aren't perfect, and if some of your trades still require email correspondence you have to do a bit of double handling.

Response from Buildertrend Loyalty Team of Buildertrend Solutions

Replied December 2018

Thank you so much for your honest feedback, Richard!

November 2018

Sherwin from DMCI Homes

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

'Buildertrend is a good software and amazing customer service'

Pros

This is one of a kind of software that you must trust and use. The features are great and the budget are right. easy to access and update schedules!

Cons

I don't have found anything that I could say that is something issue with this tools. Estimating the proposal is accurate. I love how the platforms helps me every day!

November 2018

Ave from DMCI Homes

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Buildertrend suites to have Top rewards!

Pros

As a general company this is one of the best tools I so much appreciate because of the great proposal. We can easily communicate with the client. Great and love how it works.

Cons

Now I don't have any I can say about it! since this tools are easy to log in my access and to navigate I will be glad to give 5 star for the team who create this tools.

November 2018

Jeff from Copperstone

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

My project assistant on my phone

Pros

The ability to create PO's directly from Change Orders. The calendar function is simple and straight forward. Full function of the website in the mobile app.

Cons

Price point is a little high. Having more than one session open at a time on the same computer causes some glitches in the calendar.

Response from Buildertrend Loyalty Team of Buildertrend Solutions

Replied December 2018

Jeff, thank you for taking the time to give us your feedback!