--- title: "Total Service Software Reviews, Demo & Pricing - 2026" description: "Review of Total Service Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/construction/total-service-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [HVAC Software](https://www.softwareadvice.com/field-service/hvac-comparison/) / Total Service Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Total Service Review From $5,000 1 plan Wondering if Total Service is right for your organization? Our HVAC Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Total Service 3.0 [(5)](https://www.softwareadvice.com/construction/total-service-profile/#reviews) Pricing Pricing available upon request ### About Total Service Total Service is a construction accounting and service management system designed for mechanical, HVAC and plumbing contractors working on residential and commercial projects. The system is developed for small and midsize businesses. There are two main components in Total Service: accounting and dispatching. The accounting application offers contractor-specific capabilities including AIA billing, time and materials billing, support for prevailing wage reports and job costing. It also provides core accounting capabilities like general ledger, accounts payable, accounts receivable and a complete payroll system. The dispatching module offers features like an electronic schedule board which allows users to drag a call onto a schedule board to set appointments for technicians. The module also provides a map view which allows the dispatcher to see the location of technicians and send out turn-by-turn directions to anyone on-call. Wondering if Total Service is right for your organization? Our HVAC Software selection experts can help you in 15 minutes or less. ## Total Service User Interface ## Popular Total Service Alternatives Main Product Total Service 3.0 [(5)](https://www.softwareadvice.com/construction/total-service-profile/#reviews) Ratings Breakdown - 3.0Ease of use - 3.0Value for money - 3.50Customer support - 3.0Functionality Pricing Available upon request Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1480)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [QuickBooks Enterprise](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/) 4.5 [(20676)](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.30Value for money - 4.14Customer support - 4.40Functionality Pricing Starting at $2210.00 per year Get Price Alternative Product [FieldPulse](https://www.softwareadvice.com/field-service/fieldpulse-profile/) 4.6 [(493)](https://www.softwareadvice.com/field-service/fieldpulse-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.46Value for money - 4.67Customer support - 4.40Functionality Pricing Available upon request Get Price Alternative Product [ServiceM8](https://www.softwareadvice.com/field-service/servicem8-profile/) 4.5 [(311)](https://www.softwareadvice.com/field-service/servicem8-profile/reviews/) Ratings Breakdown - 4.53Ease of use - 4.65Value for money - 4.48Customer support - 4.35Functionality Pricing Starting at A$29.00 per month Get Price Alternative Product [ServiceTitan](https://www.softwareadvice.com/field-service/servicetitan-profile/) 4.3 [(339)](https://www.softwareadvice.com/field-service/servicetitan-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 3.81Value for money - 4.00Customer support - 4.17Functionality Pricing Available upon request Get Price ## Total Service Pricing and Plans Starting price: $5,000.00 Free Trial Free Version Basic $5,000.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Total Service Features - Popular features found in HVAC Billing & Invoicing Calendar Management Customer Database Electronic Payments Inventory Management Location Tracking Maintenance Scheduling Mobile Access Service History Technician Management - More features of Total Service Accounting Dispatch Management Equipment Tracking Job Costing Job Management Quotes/Estimates Routing Scheduling Work Order Management ## Total Service User Reviews ## Total Service customer ratings - Overall rating: 3/5 - Total reviews: 5 ### Rating distribution - 5 stars: 1 reviews (20%) - 4 stars: 2 reviews (40%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (40%) ### Secondary ratings - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3.5/5 - Functionality: 3/5 --- Have you used Total Service and would like to share your experience with others? ### Use everyday for all aspects of the business. Customer Support is great. - Overall rating: 4/5 - Reviewer: Shannon H. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Support is great, they have great response time. Very easy to work with. Total service helped the company in every aspect. #### Cons New version does not run on certain servers. Need to update your servers before you can run their updated system. They no longer have updates for older versions. --- ### Our company uses this software currently for all of our business functions. - Overall rating: 4/5 - Reviewer: Stephanie H. - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros Simple system for the most part and trainable with new employees, reports available if properly set up by automated, able to send out reports to customers, employees etc via Internet. #### Cons Support staff is quite delayed in their response time, many times the questions asked have no response or understanding of what is needed, many limitations to this program and what can be produced. --- ### Like trying to use Dos in a Windows 10 world - Overall rating: 1/5 - Reviewer: Amanda C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Lousy - purchased a company already using the software, so I went ahead and tried to get used to it, but I decided the cost of retraining the employees to use quickbooks was well worth it if it meant getting away from this software. Very clunky feeling. Don't even get me started on the customer service. They must not have very many people working for the company because the person that "could help me with my question" was never available. Even when I would schedule a time and day to get quesitons answered, it would always have to get rescheduled because they would have other appointments come up. Then, when I informed the company that I was canceling a few of the services on my account and only wanted to keep 1 seat open (just in case I needed to reference information for taxes later), they jump and charge my card for the full services (even the ones I had canceled already). What makes it even worse is, when I contacted them to point out their mistake, they tell me that I have to give them 60 days notice in order to cancel. I pointed out - rightly so - that the "60 days notice" clause only applies to a termination of the entire contract...not individual seats. Since I wasn't closing out all of the seats, the contract was still in place. Run away fast, people. That is my only advice. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The absolute only thing that I like about this software is the fact that I no longer have to use it. #### Cons Everything...difficult to use, customer service is non existent (heard "I will call you back" more in my life while working with these guys than ever before with any other company...then I would have to call them back multiple times because I never got callbacks), program feels very outdated and not consistent with the way that most programs operate today. --- ### A great service industry product - Overall rating: 5/5 - Reviewer: Jennifer K. - Product usage: Used unspecified for unspecified - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been users of this product for over 11 years now. It has grown with us. We are in the garage door industry which does not have its own software. this allows us to easily type up quotes, service tickets and work orders and convert them into invoices easily. There are many other functions the program has that we have not even begun to use. It really has been able to grow with us. We have over 30 techs in the field. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Disappointed - Overall rating: 1/5 - Reviewer: Claudia L. - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered I would not recommend this software for small businesses. Maybe a large business has the extra man-power to dedicate people to setting up and all the data entry required, but we are not a big business and this was very complicated and time consuming to set up. It felt like we were starting from scratch with this software when we've been in business for 8 years. I was not happy with how complicated everything was, from all the data entry to set up to the layout of the main menu and how complicated it was to find where to go to do certain task. We lost a lot of time and money with this software. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It could have had a lot of great features, but the set up was too complicated and it is not very user-friendly so we could not use the software. #### Cons Not good for small businesses. The set up is too complicated, time consuming & the system is not user-friendly. --- Showing 1 - 5 of 5 Reviews ## Other Top Recommended HVAC Software [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) **4.7** (2744) Recently recommended **620** times [WEX Field Service Management](https://www.softwareadvice.com/crm/payzer-profile/) **4.6** (64) Recently recommended **152** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (829) Recently recommended **144** times [ServiceTitan](https://www.softwareadvice.com/field-service/servicetitan-profile/) **4.3** (339) Recently recommended **126** times Stuck Between Options? Our experts can help you compare Total Service with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice