Total Service Enterprise is a construction accounting and service management system designed for mechanical, HVAC, and plumbing contractors. It was first developed in 1993 and is now used by hundreds of companies across North America.
Total Service Enterprise is built specifically for the service industry. It can be used by mechanical, HVAC, piping, and plumbing contractors working on residential and commercial projects. The system is developed for small- and mid-sized companies that do anywhere from under $1 million to $25 million in annual revenue.
There are two main components in Total Service Enterprise: accounting and dispatching. These systems can only be purchased together as an integrated suite; they cannot be purchased on a stand-alone basis. The accounting application offers many contractor-specific capabilities including AIA billing, time and materials billing, support for prevailing wage reports, and job costing. It also provides core accounting capabilities like general ledger, accounts payable, accounts receivable, and a complete payroll system.
The dispatching module has several unique capabilities like an electronic schedule board which allows you to drag a call onto a schedule board to set appointments for technicians. The module also provides a map view which allows the dispatcher to see the location of technicians, and send out turn-by-turn directions to anyone on-call.
Stephanie from Premier elevator co
Simple system for the most part and trainable with new employees, reports available if properly set up by automated, able to send out reports to customers, employees etc via Internet.
Support staff is quite delayed in their response time, many times the questions asked have no response or understanding of what is needed, many limitations to this program and what can be produced.
Jennifer from Hamburg Overhead Door, Inc.
We have been users of this product for over 11 years now. It has grown with us. We are in the garage door industry which does not have its own software. this allows us to easily type up quotes, service tickets and work orders and convert them into invoices easily. There are many other functions the program has that we have not even begun to use. It really has been able to grow with us. We have over 30 techs in the field.