Total Service is a construction accounting and service management system designed for mechanical, HVAC and plumbing contractors working on residential and commercial projects. The system is developed for small and midsize businesses.

There are two main components in Total Service: accounting and dispatching. The accounting application offers contractor-specific capabilities including AIA billing, time and materials billing, support for prevailing wage reports and job costing. It also provides core accounting capabilities like general ledger, accounts payable, accounts receivable and a complete payroll system.

The dispatching module offers features like an electronic schedule board which allows users to drag a call onto a schedule board to set appointments for technicians. The module also provides a map view which allows the dispatcher to see the location of technicians and send out turn-by-turn directions to anyone on-call.



4 Reviews of Total Service

Overall rating

3.5 / 5 stars

Showing 1 - 4 of 4 reviews

September 2018

Claudia from Sterling Wiring Solutions

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

2 of 5

September 2018

Disappointed

I would not recommend this software for small businesses. Maybe a large business has the extra man-power to dedicate people to setting up and all the data entry required, but we are not a big business and this was very complicated and time consuming to set up. It felt like we were starting from scratch with this software when we've been in business for 8 years. I was not happy with how complicated everything was, from all the data entry to set up to the layout of the main menu and how complicated it was to find where to go to do certain task. We lost a lot of time and money with this software.

Pros

It could have had a lot of great features, but the set up was too complicated and it is not very user-friendly so we could not use the software.

Cons

Not good for small businesses. The set up is too complicated, time consuming & the system is not user-friendly.

April 2018

Shannon from Quality Elevator

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Use everyday for all aspects of the business. Customer Support is great.

Pros

Customer Support is great, they have great response time. Very easy to work with. Total service helped the company in every aspect.

Cons

New version does not run on certain servers. Need to update your servers before you can run their updated system. They no longer have updates for older versions.

June 2017

Stephanie from Premier elevator co

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Functionality

3 of 5

June 2017

Our company uses this software currently for all of our business functions.

Pros

Simple system for the most part and trainable with new employees, reports available if properly set up by automated, able to send out reports to customers, employees etc via Internet.

Cons

Support staff is quite delayed in their response time, many times the questions asked have no response or understanding of what is needed, many limitations to this program and what can be produced.

January 2017

Jennifer from Hamburg Overhead Door, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

A great service industry product

We have been users of this product for over 11 years now. It has grown with us. We are in the garage door industry which does not have its own software. this allows us to easily type up quotes, service tickets and work orders and convert them into invoices easily. There are many other functions the program has that we have not even begun to use. It really has been able to grow with us. We have over 30 techs in the field.