Total Service Construction Software


3 reviews(4.5/5)
3 reviews(4.5/5)

Total Service is a construction accounting and service management system designed for mechanical, HVAC and plumbing contractors working on residential and commercial projects. The system is developed for small and midsize businesses.

There are two main components in Total Service: accounting and dispatching. The accounting application offers contractor-specific capabilities including AIA billing, time and materials billing, support for prevailing wage reports and job costing. It also provides core accounting capabilities like general ledger, accounts payable, accounts receivable and a complete payroll system.

The dispatching module offers features like an electronic schedule board which allows users to drag a call onto a schedule board to set appointments for technicians. The module also provides a map view which allows the dispatcher to see the location of technicians and send out turn-by-turn directions to anyone on-call.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000 , Windows 10

3 Reviews of Total Service

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  • Shannon from Quality Elevator

    April 2018

    Use everyday for all aspects of the business. Customer Support is great.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer Support is great, they have great response time. Very easy to work with. Total service helped the company in every aspect.

    Cons

    New version does not run on certain servers. Need to update your servers before you can run their updated system. They no longer have updates for older versions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Stephanie from Premier elevator co

    June 2017

    Our company uses this software currently for all of our business functions.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Simple system for the most part and trainable with new employees, reports available if properly set up by automated, able to send out reports to customers, employees etc via Internet.

    Cons

    Support staff is quite delayed in their response time, many times the questions asked have no response or understanding of what is needed, many limitations to this program and what can be produced.

    Review Source: Capterra
  • Jennifer from Hamburg Overhead Door, Inc.

    January 2017

    A great service industry product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been users of this product for over 11 years now. It has grown with us. We are in the garage door industry which does not have its own software. this allows us to easily type up quotes, service tickets and work orders and convert them into invoices easily. There are many other functions the program has that we have not even begun to use. It really has been able to grow with us. We have over 30 techs in the field.

    Review Source: Capterra
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