Overall easy to use and a decent option for small to medium sized businesses that need some Quality reporting.

We're able to not only monitor our team's quality and performance, but we can also help the team to improve their performance with the coaching function.

Congratulations, it's a really nice tool on the daily basis.

It was also great to be able to post on a community space where we could give encouragement to the team.

Playvox is set up in an organized fashion that allows me to navigate through and clearly visualize the breakdown of my reviews.

It is very user friendly, both for teamleaders, analysts and agents. It fulfills very well the objective of getting rid of spreadsheets: it allows to automate tasks that were very manual until now.

It is an excellent software and an excellent work tool, intuitive and easy to use.

Overall best and easy to use software with beautiful interference.

The most I like about is that the interface allows checking all details about the QA process, that is very helpful in order to detect improving areas.

Did find it troubling to have to login every couple weeks or so even though i leave it signed in on my laptop.

The integration with Slack makes it great for the day to day interaction with the agents. Great support team, our experience with them was really great, 10 points for customer success and support.

We love the ability to create scorecards dynamic to our workflows and communication channels.

It is a great tool and many of our procedures are based on the features that Playvox provides. We use Playvox to analyze the quality of the interactions of our B2C Customer Support agents.

Playvox has a great user interface, the day to day updates and in-depth analysis with ease of access and great privacy integration has won my trust and is highly recommended for business growth.

Sometimes the disputes do not work as intended creating turbulence in the process of disputing cases.

This software is so easy to navigation and explore. I love the way you're going to improve in your features, Playvox.

The initial integration was quite easy, even though I was not the one that made it happen. Some settings we needed were implemented afterwards.

It has also increased our ability to maintain a level of quality to ensure our customers are well taken care of.

SNOW integration sometimes gives unexpected errors and I have to refresh the page multiple times or close the browser.

We have reported it to the playvox support. Sometimes they need too much time, but they solve all the problems.

Sometimes it is hard to find what you are looking for.

Sometimes system issue unable to use, system crash.

It is very customizable. And its support team is simply top level.

Easy to understand and a beautiful window which makes things perfect.

Awesome,I do like it , it is the best way to master my quality  process and help my business to deliver great customer experience.

For me, if I want to dispute my QA results, it's quite confusing. Maybe our person in charge not discovered yet how to used the dispute method.

Because of this app I  know which section I need work on. It helps me to become a good agent.

I like everything, and bad nothing, i dont know many english sorry.

The only thing I feel that it's difficult is to find the ticket interaction that I was working on, or to find my Evaluation drafts.

My overall experience with Playvox is positive -- we can generate reports to guide our Training team and improve our Customer Support.

It is a very interesting application, in terms of team and individual evaluations, it is easy to use and the experience in training and evaluation forms is wonderful.

The customer service is awesome. And the system is super user friendly so honestly anyone can use it.

Support is knowledgable, but incompetent with trying to cancel.

It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.

Its been like walking across the Mojave desert barefoot.

Without sounding too over the top, this system is pretty amazing. It’s definitely helping us manage our team and understand the importance of key metrics and driving positive behaviors.

The Nextiva team were amazing to work with, they made sure we had just the system we needed, they took us through requirements, implementation and training to ensure we had what we needed.

I have never disputed a credit card charge in the past but this terrible customer service is not something to be put up with.

The sales team is great at selling. They sold me a product I can't use and told me I could.

They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything.

It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement.

It is with much disappointment and regret that I write today regarding my recent experience with Nextiva and its employees.

With Nextiva, we have a dedicated representative who is familiar with our needs, and we have access to the excellent enterprise level customer support.

Doesn't require you to be a communications expert or engineer to figure it out. AND, whatever you can't figure out, their amazing Enterprise Support staff can...and they do so rather quickly.

This distressing sequence of events resulted in a devastating loss of profit for my business while we experienced multiple shut downs of our only business line of communication.

NextOS itself was difficult to learn in the beginning, but it's has a ton of benefits that has made my business communication grow rapidly. Using the soft phone app to communicate within my own phone.

Nor could he understand ENGLISH. Communication was horrible.

Nextiva has been great for us. The service has everything you need and for a good price.

Great customer service, and good value for a phone system.

Never have I been so shocked that a company could be so ignorant.

We signed up for a 30-day trial (or money back guarantee) but because of the multiple failed ports, we missed our window to cancel (to no fault of our own).

Nextiva support has been helpful, support has been great. Phones syncs great on our email and you can receive voice mails through email.

A hands free soft phone upon my desktop is quite helpful, allow for multitasking. Clarity is good with calls on the VOIP platform.

Nextiva's tech support, the interface, call monitoring capabilities all exceeded my vision of what a system should deliver.

Sign-up and onboarding was a breeze. We were using the system quickly and are already enjoying the benefits.

We were in desperate need of a new CRM. NextOS was the winner in the end with the best functionality on offer at the best price.

It is unfortunate that Nextiva advertises that their service will “work with any provider on any device”  as it is blatantly untrue and false advertisement.

Customer service has been knowledgeable, friendly, and quick. Desktop and mobile app integration ins very intuitive, requiring minimal training and support for staff.

Worst experience of my life with a service provider.

Easy to use, I can download it on my personal laptop, and allows me to work from home, am able to reach out to my coworkers, tenants, clients, and technicians.

Nextiva’s platform enables us to add on as we need and it has integrated really well with our existing systems and processes.

Very easy to setup and get started. They also had a larger range of numbers to choose from then their competitors.

The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.

I am using Nextiva everyday at work and I like it because it is so easy to use. You can easily figure out how to do this and that PLUS the nextiva mobile app is helping a lot.

Nextiva’s Analytics Platform is amazing. It’s intuitively designed and gives you real time analysis and insights.

Ease of use and a great phone system with many features. My old number was hijacked by a collection agency for a few days, but that seemed to have resolved.

Excellent customer service and you may reach someone easily. I especially appreciate [SENSITIVE CONTENT HIDDEN] help today closing our account.

It has been a huge win for the end users here in the office, they are enjoying all of the new features and finding a lot of efficiencies as a result of the technology.

US Dollar

Playvox is a cloud-based solution designed to help quality assurance teams monitor the performance of agents and streamline customer service processes. Analysts can use personalized QA forms or scorecards to evaluate clients' interactions and provide real-time feedback to agents.


Playvox comes with a dashboard, which enables businesses to conduct quality calibrations and generate reports about agents' overall performance. Managers can determine the areas of improvement for employees, create personalized training sessions and track executives' progress against defined goals. Additionally, it lets users store educational information in the database and reward high-performing agents with badges or gift cards.


Playvox facilitates integration with various third-party applications such as RingCentral, LiveChat, ZenDesk, talkdesk, Intercom, HelpScout and more. Pricing is available on monthly subscriptions and support is extended via live chat, phone, email and other online measures.



LongDescription

Real-Time Analytics

Customer Surveys

Quality Management

Surveys & Feedback

Employee Onboarding

Performance Management

Access Controls/Permissions

Real-Time Monitoring

Employee Reward Programs

Single Sign On

Communication Management

Collaboration Tools

Data Import/Export

Process/Workflow Automation

Customer Experience Management

Compliance Management

Real-Time Data

Performance Metrics

Multi-Channel Communication

KPI Monitoring

Real-Time Notifications

Real-Time Updates

Visual Analytics

Alerts/Notifications

Reporting & Statistics

Customizable Questions

Knowledge Base Management

Data Visualization

Automated Scheduling

Real-Time Chat

Customizable Templates

Interaction Tracking

Multi-Language

Alerts/Escalation

Real Time Reporting

Customizable Branding

Reporting/Analytics

Monitoring

Trend Analysis

Feedback Management

Workforce Management

Call Monitoring

Third-Party Integrations

Multiple User Accounts

Live Chat

Campaign Management

Search/Filter

Employee Coaching Tools

Automated Routing

Labor Forecasting

Employee Scheduling

Survey/Poll Management

Support Ticket Management

For Call Centers

Time & Attendance

Employee Database

Employee Management

Leave Tracking

Customizable Reports

Activity Tracking

Agent Interface

Attendance Management

Productivity Analysis

Skills Tracking

Queue Management

Social Media Integration

Time Off Management

Activity Dashboard

Computer Telephony Integration

Service Level Agreement (SLA) Management

Activity Monitoring

Intraday Management

Sentiment Analysis

AI/Machine Learning

Vacation/Leave Tracking

Shift Swapping

Attendance Tracking

Time Off Requests

Budgeting/Forecasting

Starter: $15 user/month on annual contract
Professional:$30 user/month on annual contract
Enterprise: $40 user/month on annual contract

More than 100 agents? Multi-year contract? Contact us for a custom quote.

Email/Help Desk

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Playvox

Live Online

Documentation

Videos

Create more powerful customer experiences while reducing cost and complexity so you can grow your customer relationships, empower your agents, and delight your customers. 

Serve customers where they are and when they want with true omni-channel communications.

Get smarter, faster with generative AI capabilities.

Drive higher productivity with dynamic agent scripting that takes repetitive tasks out of agent’s hands.

Simplify operations and cut costs with a cloud-based, all-in-one technology stack.

Solve problems quickly with Nextiva’s trademark Amazing Service®.   

Playvox vs Nextiva Contact Center

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Pricing

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