The platform is easy to use for both the customer and the agent.

Live chat is very simple and easy to use. Easy to create your own interactions with the Interaction Designer.

Sometimes there are disorders whose root cause is difficult to trace, for example the chat conversation is dropped for some reason.

After the initial training we can build the chat what we need. Also fun for the user to engage with end customers.

The platform is easy to use and learn to use. A very good tool for sales support as well as for customers when they need to get in touch with customer service quickly.

Interaction Builder is a huge help for creating custom processes that can involve live chat as well. It's easy to set up flows for guiding the user before they are engaged in a live chat.

Reporting is complicated and hard to interpret.

Was missing integrations to external reporting systems.

Live chat is very pleasant way to communicate with visitors, gives you time to consider your replies. Plus you can take care of several chats at the same time.

Thanks to [SENSITIVE CONTENT] is the overall experience pleasant.

Our customers have been satisfied about this new service. Also the integrations with the 3rd party providers were easy to create and easy to use on daily basis.

There are also several great reporting features that presents useful insights into the solution.

The reporting feature looks overwhelming. Add more customizable looks for lists, drop downs, buttons etc.

Very nice, pleasant, great customer service, immediate response. Only have good things to say.

Easy to use, directly helping customers get the service they require.

Simplistic and clean design with customizing and designing interactions.

Big help for our digital marketing and sales channels. Nice-looking interactions that ensure good quality leads for our sales team.

Easy and quick to implement. Very customizable and cost efficient.

How easy it is to setup and connect with our clients. Also the support from [SENSITIVE CONTENT] is priceless.

Giosg works really good, good help for finding new customers.

It has limited features compared to Slack. It is locked only to GMAIL users.

Fully customizable and the customer support is extremely good. Always willing to help and resolve any issues I have.

Integrations seems to be easy to accomplish and to finnish partners are also very helpful.

The software is easy to use for professionals at the social and healthcare industry.

Without integrations the custom report feature is slow and confusing, because of the lack of knowledge how to analyze the reports and the data.

Whenever we have needed help the most helpful and friendly team has been helping us to move forward.

Overall experience is great. We are using giosg Live chat with numerous clients and reasons.

The ease of use and the price. It is also very easy to set up.

Pony Express hq has great customer service. Quick response time, super helpful, friendly, and professional.

I like that it is easy to use. It is also inexpensive compared to other services.

So, being a community manager its definitely handy tools for me and my company.

Reaching out to my community members. I don't have to remember whom to invite next event.

Easy user interface and high quality deliver service.

Overall, I like the software and I see myself continuing to use it as long as my customers give me positive feedback.

I love the bulk import without a waiting period.

Pony Express HQ is easy to use and we need a platform that is easy and intuitive for a range of admins. Customer service is stellar and we have had no technical issues whatsoever.

A very great way to get a short message to my customers at once. Easy to understand platform and very user friendly.

So glad that we found Pony Express HQ last year and took advantage of the pricing for non-profit organizations and gave this service a try.

I love how easy to use the product is, and that my users can subscribe on their own.

I had a little trouble logging in on the phone portion of the App. But, connectivity could have been the issue.

The thing that I liked most about this software is how easy it us for consumers to sign up via texting the key phrase to the number attached to this account.

I disliked that you are charged even if a message fails to send and cannot resend a message to individual subscribers.

I love that I can schedule texts out, but can also chat with a client 1:1.

This is super easy and simple to use. This service is of great value.

Inability to sort/search by zip code/geographic region.

Made the using the software frustrating when you have questions.

Sometimes the pricing can be a little confusing, somethings cost credits, somethings are a subscription. I know ill master it soon though.

Ease of building different groups and using templets for repetitive emails.

I also like that the owner is quite responsive when replying to the introduction emails I really didn't expect a human response, that was pretty awesome.

I appreciated how easy it is to send messages, add subscribers, and time the release of a message.

The online format isn't the most user-friendly, and there is no apple app.

Good until you have questions that you need answered.

Very user friendly, pricing is great and easy billing.

Automatically assigning a random phone number to the account is regretful. Would rather be allowed to use a number recognized by recipient.

I love how easy this program is to work and how it keeps all my contacts and groups super organized.

My overall experience has been extremely well, its helped us bring in more patients. The patients also love the ease of access and the fact that they can message us back and ask questions.

Euro

Giosg is an artificial intelligence-enabled sales acceleration software designed to help businesses increase conversions and streamline lead lifecycle using conversational marketing, support, and sales solutions. 

Trusted by over 1200 companies around the world, Giosg software allows sales teams to deliver personalized experiences among customers via targeted live chat, AI chatbots, and interactive forms.

Giosg's live chat module offers capabilities to serve customers efficiently, increase sales and engage with customers. It helps businesses expand reach, improve efficiency and make interactions meaningful for each visitor using a simple swimlane view.

LongDescription

File Management

Real Time Analytics

AB Testing

Multi-Channel Marketing

Surveys & Feedback

Lead Capture

Customizable Reports

Document Storage

For Developers

Activity Tracking

Transfers/Routing

Customer Segmentation

Video Chat

Templates

Real Time Monitoring

Customer Service Analytics

Human Handover

Single Sign On

Natural Language Search

Lead Distribution

Communication Management

Shopping Cart

Offline Form

Audience Targeting

Customizable Fields

Collaboration Tools

Natural Language Processing

Used Car Dealer

New Car Dealer

Template Management

Data Import/Export

File Transfer

One-to-One Messaging

Configurable Workflow

Service Department

Screen Sharing

Mobile Access

Proactive Chat

Real Time Data

Transcripts/Chat History

Performance Metrics

Data Security

Product Recommendations

Intent Recognition

Chat Transcript

Multi-Channel Communication

Social Media Integration

Real Time Notifications

Forms Management

AI/Machine Learning

Group Messaging

Workflow Management

Website Integration

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Chat/Messaging

Customizable Templates

Real-time Conversations

Real-time Consumer-facing Chat

For Automotive Dealerships

Interaction Tracking

Multi-Language

Real Time Reporting

Customizable Branding

Chatbot

Reporting/Analytics

Monitoring

Lead Qualification

Customizable Forms

Video Conferencing

Drag & Drop

Auto-Responders

Customer History

Tagging

Third Party Integrations

Appointment Scheduling

Canned Responses

Live Chat

Search/Filter

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Giosg

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

Pony Express HQ is a text message marketing platform that helps small businesses, clubs, non-profits dispensaries and communities send and receive messages. The platform can be accessed from any mobile device, computer or tablet to send reminders, notifications, alerts, confirmation or marketing messages.


Primary features of Pony Express HQ include cross posting, contact syncing, group SMS, real-time messaging, MMS, scheduling, message templates, URL link tracking, integrated forms and customization. Additionally, the solution enables users to segment audience by creating keywords and setting up automated responses. 


Pony Express HQ allows users to add subscribers by syncing contacts or uploading a CSV file with existing applications such as Outlook or Gmail. Pricing of the product is based on credits and support is extended via email, phone, online chat and documentation. 



Engagement Tracking

Mobile Alerts

Automated Responses

Mass Texting

Scheduled Messaging

2-Way Messaging

ROI Tracking

Mobile Coupons

Contact Management

Mobile Keywords

Message Personalization

SMS Marketing

Reminders

Automated Scheduling

Campaign Analytics

Autoresponders

Campaign Management

For Small Businesses

SMS Messaging

Campaign Scheduling

Contact Database

Welcome gift 100 FREE text credits.

1000 text credits: $26
2000 text credits: $44
5000 text credits: $96
10,000 text credits: $184
25,000 text credits: $384

Non-profits get the same benefits and access to Pay-As-You-Go Texting with 1,000 bonus credits.

Giosg vs Pony Express HQ

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