A manager was brought onto the phone and we were told they would get back to us with a concession because of the severe service disruption.

What I like most about Intercom is that it makes conversing with our customers super easy.

Really nice and easy to use. Definitely worth checking out their automation tool sets as well.

Overall, our experience with Intercom is quite good. We like the product and we use it daily.

Intercom has been a wonderful experience, it is simple to use, effective, and well worth the money to keep connected with your clients.

Beyond the pale in terms of inappropriate and unprofessional.

Sometimes messages get lost and its tough to find the message trail of particular string. Sometimes unable to identify customers.

Things don't work well, customization options are very limited, users and customers get frustrated often and messages get lost in the abyss.

It's so powerful and easy to use. It was effortless to set up, and all our business users (who've never done customer support before), find it very easy to use, and the users love it too.

It integrates perfectly on the website. I also love that they are constantly coming up with new features to help our workflow.

Wonderful experience, I really enjoy using the product (even on other companies websites/products!) and would highly recommend.

A good, cost effective platform to interact with customers.

Also has strong integrations with a lot of other tools we use. It's great for being able to manage users of our SaaS, and contact them via email or a message within our app.

Intercom is really a state-of-art piece of software. If integrated properly, it can take care of amazing spectre of key activities in any company.

I also like how it gives us statistics on what is my team's response time, etc. I love how easy we can set up a business hour rule, auto-responses, and tours.

I like how this is very universal and easy to communicate with others. It is seamlessly on any website and you can communicate very quickly.

Their customer success team is great, even on the days when I'm not the most gracious customer.

The ability to converse with our customers quickly and seamlessly between email and the messenger app is great.

Intercom is super easy to set up and has the best UI / UX by far.

Great experience, we switched over from Sendgrid and prefer Intercom despite the higher price.

Intercom is great I use it daily as a support agent and get compliments on how nice it looks integrated into our website/app daily.

Overall, this is a great tool. If you do customer support, this is a great way to get started.

It can be confusing to use. The API CAN be confusing at first since there is a lot of terminology they use.

Overall I would thoroughly recommend intercom, it is easy to use and a great product.

I love that in this software you can tag people in conversations if you need their help and get the customer taken care of quicker.

I love going in an building efficiencies. It's saved me a bunch of money.

I liked that it alerted you on replies and new messages almost instantly. This was the first conversational/relationship platform I used for work and it was good enough.

I have had a great experience and I really hope they keep implementing this fantastic solution.

I like that users are able to reach us at Mercurie for our flagship product. I also love that we are able tosend them emails triggered by rules set by us.

Unreponsive and caused a severe service disruption.

The menu layouts can get confusing and I do get lost now and again on the GUI.

Intercom is super easy to use. I love being able to jump on chats and help our users instantly.

The development of the cloud service is so fast that it is sometimes hard to keep up.

My analyst half probably like's the most that Leadoo provides very good analytics information not only for developing marketing  but also for website conversion optimization.

It is easy to use and guidelines customer to give us that information which we need.

Customer service really stands out - we have monthly check-ins doing which our CSM proactively suggests improvements and opportunities.

As the software is still quite new there are some flaws - we have an outsourced customer service unit, that has some trouble with reporting the time spent online.

The software is very versatile. You can create bots for helping navigation or creating leads.

It's super easy to implement and easy to use. It serves for many purposes e.g. like customer service and for lead generation.

It´s super easy to use and it really increases our leads from websites and makes our marketing money work better. I also like that with Leadoo you can make your banners interactive too.

I am not professional marketing person in social media, so it is good to have professional partner.

In my case the most annoying thing is shuttling back and forward between two different versions of this software. I use several accounts at the moment).

I've used Leadoo with couple of my customers for lead generation and recruiting, and people have been very happy with the results. Works very well for lead validation and customer service, also.

This eventually means more sales. In addition, their customer service is caring and professional.

The attention to detail and grasp of the requirements were excellent.

I'm impressed with the capabilities and the service, much better than standard/free live chat programs that I've used previously.

I really like how active Leadoo is in helping us and developing new features based also on our needs. Leadoo is a great tool for us providing leads and help us serve our customers online 24/7.

It's easy to use and creating conversations is effortless. We could use better, more proactive support in finding out how to get the tool work even better in our domain and industry.

Leadoo supports really well our Customer Support.

I wish we had it sooner. It has been such a successful tool in my business in capturing and converting traffic coming through the website.

The people at Leadoo are always very nice and helpful, and offer their expertise when we are creating new bots or campaigns.

All in all I would say that I like the most about this software is that the UI/UX is really great, it shows that everything you need to know and that it WORKS.

The main area I struggle with is the back end, editing some of the bots and making chnages.

I think Leadoo have made excellent job in creating simple, easy to use but still efficient software which doesn't cost much.

The new version will also offer some new features that have been missed before.

The customer support is amazing, the software works as promised and I really like using the product and we are getting results from it. What more could you want.

The product itself is really diverse, and we haven't even been able to utilise all parts of it, but it's good to have a lot of new features available.

The bots are pretty easy to build and there are some nice features. From my experience the bots always work and they are easy to implement to a website.

The team are amazing - nothing is too much trouble and such a friendly team.

Amazing customer support helping us setting up and troubleshoot issues. Easy to use interface with very useful features for us to setup the bot as we wanted.

Fantastic onboarding and usage experience, highly recommended.

Good experience, hope some improvements will be delivered on time.

The current browser based doesn't serve well enough when using the manual chat option in addition to the bots.

It is easy to use and supports our Customer Support.

US Dollar

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.

LongDescription

Support Ticket Management

Engagement Tracking

A/B Testing

Customer Surveys

Multi-Channel Marketing

Surveys & Feedback

Lead Capture

Automated Responses

Code-free Development

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Sentiment Analysis

For Sales/Marketing

Customer Database

Query Suggestions

Lead Database Integration

Customizable Fields

Collaboration Tools

Automated Routing

Natural Language Processing

Template Management

ROI Tracking

Data Import/Export

Email Campaign Management

Customer Support

Process/Workflow Automation

Self Service Portal

Subscriber Management

Contact Management

Customer Experience Management

Help Desk Management

Lead Verification/Validation

Conversion Rate Optimization

Email Marketing

Screen Sharing

Mobile Access

List Management

Proactive Chat

Survey/Poll Management

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Contextual Guidance

Marketing Automation

Queue Management

Role-Based Permissions

Social Media Integration

Lead Segmentation

Real-Time Notifications

Language Detection

AI/Machine Learning

Customizable CTAs

Workflow Management

Email Management

Website Integration

Dynamic Content

Event Triggered Actions

File Sharing

CAN-SPAM Compliance

Knowledge Base Management

Segmentation

Website Visitor Tracking

Geotargeting

Chat/Messaging

WYSIWYG Editor

Lead Nurturing

Real-time Consumer-facing Chat

Inbox Management

Interaction Tracking

Multi-Language

Mobile Optimization

Spam Blocker

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Contact Database

Lead Qualification

Appointment Management

Pre-Configured Bot

Autoresponders

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Campaign Management

@mentions

Virtual Assistant

Prospecting Tools

Search/Filter

Lead Management

Communication Management

Customer History

Multi-Channel Data Collection

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Intercom

Live Online

Webinars

Documentation

Videos

Pound Sterling

Leadoo is a marketing software, which helps businesses convert website traffic into online sales and sales leads, and deliver a personalized user-experience to your visitors. The platform enables organizations to store information about visitors’ interests, accessed pages, online interaction, and click history in unique user profiles for future reference.

Leadoo allows businesses to design and deploy a variety of bots such as InpageBot for lead generation, online sales, customer support, job interviews or event registrations, ChatBot for live customer interaction, VisualBot for conducting, polls, surveys, or voting, and CallbackBot to capture customer information. Features include advertising management, custom domains, API access, interactive dashboard, lead nurturing, and more. The solution also includes messaging functionality, which lets marketers engage with prospects via live chat and messaging applications, and handle communications across WhatsApp, Facebook Messenger or websites via a centralized portal.

Leadoo provides insights into visitors' behavior and interests, competitors, and online interactions via graphs and analytics, enabling managers to identify customer needs and optimize conversation flows. It also supports integrations with various third-party applications such as Salesforce, HubSpot, Shopify, Marketo, and Mailchimp.


Real Time Analytics

AB Testing

Website Analytics

Lead Notifications

Online Forms

SMS Messaging

Real-Time Monitoring

Human Handover

Data Extraction

Lead Distribution

Multi-Campaign

Pipeline Management

Audience Targeting

Sales Trend Analysis

Campaign Segmentation

Campaign Planning

Lead Generation

One-to-One Messaging

Leadoo's paid plans include annual subscriptions, details of which are outlined below:
Essentials - £599 per month, paid annually 
Pro - £899 per month, paid annually 
Custom - Details on request
Additional agents at £20/agent/month
Additional calendars at £10/calendar/month
Full comparison list on the packages can be found on leadoo.com/pricing

Intercom vs Leadoo

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