- Very (!) advanced configurations possible- Easy to deploy- Training ensures you can become completely self-sufficient and do not depend on the Merkato consultants- Very reactive consultants when needing that special trick to get things done- Ease to use the tool in complex sales channels (multiple users with different rights and branding)

I do not have any negative experiences so far

Overall Merkato has played a big role in transferring company & product know how from experts heads into business rules within the software. This decreased input errors dramatically and enabled a transfer to a configure to order process while the number of special requests have reduced. The number of dealers and users has tripled during the implementation phase and the output parameters from Merkato are used in sales, engineering, logistics, production and final delivery.

The clear structure of pages, sections and fields combined with all available rules and parameters enable the administrator to build an application very fast. The specific application for a business can be simple and straightforward or very complex with multiple components, layers and subprojects, this only depends on the need of the company or business unit. There are a lot of possibilities to generate output formats, set up user groups and authorisations and apply API's to other CRM/ERP/PLM software. Very scalable as well in configurater scope as in the number of users and dealers.

In some cases it can be challenging for the administrator to achieve the exact layout of the entry screen when a mix of column widths is desired. Also the creation of documents requires some experience when a more complex mix of data filtering, layout components and text formats is used. For the end user the initial order overview interface could be improved by allowing a bit more finetuning.

Nice program, service/helpdesk is good

It is possible to make adjustments yourself without extensive IT knowledge

When the system has been built up piece by piece and change upon changes has been implemented, it is difficult to find errors. Starting all overagain sometimes seems the best solution, but this takes too much time and outsorsing it is quite expensive

We have a good experience, we were able to implement to software in a short time. Within 3 months we have an live operation in our sales and production department.

Approximately 4 years ago we have decided to implement a sales / product configurator to have more clear documents, more professional documents and talk as a company about the same options/configurations and sales possibilities. We also use this configurator to generate our production bill of material and prepare production order documents. In this moment we are very satisfied with the product. Within here a summary of Positive software items: - Easy implementation - Easy document generation - Easy to implement a sales configuration level - Working online -cloud based - Good and easy sales configurator - Possibilities to also implement items which are not standard.

Integration of documents from used or configuration

The overall experience is great. The program is in our company used as customer order portal. On a daily basis, about 700 orders are configured and ordered. It is automatically send to our ERP in which a script turns the info to sales and work orders. Merkato is also used inside the company to make work-orders ourselves. With these 2 groups working in Merkato, about 50 users are simultaneously working in the program. This is all going very smoothly. Our proces and products require regular adjustments and therefore the Merkato template has to be adjusted often. This is something that can we can do ourselves. This makes it the perfect configurator for us.

- Easy to use - Functionality - Fast processing - Cloud based - Good connections available with other software - Fast & effective support team

- Look and feel are outdated. This will be improved in de upcoming years. - The search bar in the media or CRM info in the backend is missing. This will be a new feature in the new release, hopefully next year.