Easy to use, easy to manage and personalize, fast connection, can be integrated to any other third party applications.

Excellent support, easy to integrate, easy to use.

It can be confusing if you don't know what you are looking at.

User interface is very easy and reporting is made easy.

The connection problems really hinder my job and waste my time.

The  helpdesk is rather slow, it is not always easy to identify  errors, the buttons  get blocked in the application.

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

Connections problems may be the only thing that make my interaction lower.

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect.

Speed is my most like about this software. When i want to call its quickly fulfill.

Very easy to use and economically inexpensive. I can get support very fast.

Reports are useless sometimes. For example, time tables includes decimal numbers and also same think count of everything.

Cheap, fast adopted and best customer experienced support team ever.

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Ease of usage, speed, voice quality, integrability, interface.

For now, i think is pretty usefull. If you are interested in this kind of software.

But the most good part is customer support. They are all friendly and helpful.

The software is very eased to use, also very quickly can integrate with your web services. What I most liked is their customer support.

User support is the best, Evren is a great professional.

It is very bad situation that this software does not work on google chrome browser.

We are glad to have Call Center Studio as our cloud call center solution.

This software helped me to make a lot of money when I was out of work so I will be forever grateful.

Sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly.

Alotech has a web interface that allows you to call your customers and colleagues whereever you are. It has an easy setup and sound quality is good.

Easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with.

One of the thing i like the most is the interactions we DO have with the person behind the phone, also is important to mention that being able to call this service 24/7 is awesome.

Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need.

Easy to use, easy to implement, very agile when needed.

So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing.

Easy but you need to learn it first, not that intuitional.

Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.

First of all, we use this software with pleasure, allowing us to reach our customers with easy installation.

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

I started up my Technology Call Center at 2011, using Call Center Studio Platform. Those days there were no Cloud Call Center Software alternatives at all.

Integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use.

Value for money is good. It is easy however somebody needs to teach you first.

Its enjoyable to work with them. They are always solution oriented.

The email system is really poor with no hard integration just a forwarding system that doesn't really cut the mustard.

If you have a problem with Insightly, it will likely not be fixed.

I love the app version, and I am able to connect Insightly with other apps. It offers great value for the product, and customer support is good, and responsive.

Insightly it a wonderful software with an ease of use. Very grateful for this integration and organization.

The software graphics were somewhat childish initially, but they have updated the graphics over time.

We are still in the trial process, I couldn't find much things to dislike. Maybe pricing should be more flexible in terms of the needed features.

Had all the Crm and database features you could want. Good training and onboarding process and good pricing.

The lack of customer service is what lost them the sale.

Selected this software for a client and they love it. The dashboard is appealing and contact management is quite easy to navigate.

In short I would say all these features are good enough to maintain my workflow in a very stunning way.

How can you call yourself Customer Relationship Management if you can not manage email communication. Finally, beware the have a no refund policy.

It has the ability to create reports on a whim. Price is fair for the functionality and ability to customize to fit your industry's needs.

You need to watch it first their tutorial if beginner because you might confuse while using it.

The only thing I can think of is it does show a bit of a lag when it processes large amounts of data.

With the help of this am able to track all my deliverables as well to make my customers satisfied from its amazing efficiencies and also helps in the better growth of my business.

The drag and drop functionality seems a little more difficult than say other similar drag and drop functions like Tableau.

It was functional after frustration because of lack of support.

It is quite pricey for the intended market and the lack of office integration is a no no.

I like how easy it is to integrate Insightly with other software that I use, like Google Apps. This makes messaging easy.

It was easy to use and setup. I like that it was integrated with G Suites, which is how I found out about it in the first place.

So i got charged instantly with even having a trial which seems a very odd way to go about things in my opinion.

We've noticed that it does not automatically refresh notes entered which may just be a first world problem but is frustrating when working on a team.

To make it worse, Insightly has very weak customer service. You don't hear back from them for 24 hours and even then they use a help service that is full of noise and hard to follow.

In general I really like Insightly and would consider buying it, it is very easy to use and the customisation is amazing.

It has allowed us to successfully  engage  our working relationships with the clients in a more reliable way. I have also been performing project management tasks with this tool.

Overall, the CRM product has been a great business tool for everyday use. I would certainly recommend it to a business if they can afford the price point.

I liked that it was easy to search for our clients, but that was less easy after they did the big overhaul of the software.

Easily the most difficult aspect of the software is the inability to change certain core features. Specifically, the inability to add more than one email address (e.g., add a secondary).

Customer support staff of this platform is helpful enough to make all my queries worthy enough to be solved at the moment.

We use it through mobiles, laptops, personal computers likewise we synchronize data through many other applications like Gmail and office 365. It is playing a great role in our organization.

US Dollar

Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations.

Our serverless infrastructure delivers scalability at its finest while making us the best-fit solution for remote working environments. With a serverless infrastructure also comes many advantages such as no bulky hardware to pay for, no maintenance fees to worry about, and no additional tech-support requirements.

When you do end up needing technical support, Call Center Studio’s super responsive tech team is 24/7 at your call, minimizing downtime and ensuring business continuity. Our project teams are also at your service with profound know-how, consultancy, and industry best practices.

Features like predictive dialer, automatic call distribution, skill-based routing and interactive voice response (IVR) offer better call management while the voice analytics feature provides automatic speech recognition and real-time speech application through an integrated text-to-speech tool. 

With voice recording, voice analytics, real-time monitoring, supreme built-in reporting capabilities, and a simple yet comprehensive supervisor dashboard, you can monitor agents’ performance and operational quality while keeping track of metrics and KPIs.

The solution allows users to create marketing campaigns for outbound calls using a call-scripting feature and to conduct automated agentless surveys to assess customer satisfaction.

Call Center Studio also comes with built-in integrations with popular business tools such as Salesforce, Hubspot, Zoho, SAP, MS Dynamics, payment systems gateways, while providing steady and fast integrations with others due to its open API library.


LongDescription

Support Ticket Management

Real-Time Analytics

Call Tagging

Call Transfer

Customer Surveys

Online Voice Transmission

Quality Management

Surveys & Feedback

Multi-Channel Management

Performance Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

SMS Messaging

Real-Time Monitoring

Workflow Configuration

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Blended Call Center

Communication Management

Multiple Scoring Models

Customer Database

Call Recording

Call Logging

Integrations Management

Customizable Fields

Automated Routing

On-Demand Recording

Call Center Management

Call Disposition

Progressive Dialer

Template Management

Data Import/Export

VoIP

Call List Management

File Transfer

Call Routing

Process/Workflow Automation

Self Service Portal

Call Queues

Text to Speech

Recording

Contact Management

Customer Experience Management

VoIP Connection

Help Desk Management

Outbound Call Center

Answering Machine Detection

Mobile Access

List Management

Survey/Poll Management

Real Time Data

Call Scheduling

Performance Metrics

Voicemail Transcription

Inbound Call Center

Call Scripting

Phone Key Input

Hotkeys

Shared Contacts

Call Reporting

Multi-Channel Communication

Queue Management

Role-Based Permissions

KPI Monitoring

Social Media Integration

Real-Time Notifications

Unified Communications

Call Conferencing

Multiple Scripts

Workflow Management

Predictive Dialer

Email Management

Caller ID

Ticket Management

Call Screening

Campaign Specific Caller ID

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Telemarketing Management

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Macros/Templated Responses

Interaction Tracking

Manual Dialer

Multiple Parties

FTC Compliance

Alerts/Escalation

We offer two pricing options: Voice Only or Multi-Channel.

Voice Only Package
The Voice Only Package is ideal for your company if you primarily communicate with your customers via phone calls. It has everything you need to provide superb customer service and operate an effective phone-based call center. Includes:
- Advanced voice functions
- A complete inbound and dialer solution with monitoring, supervision and analytics.
- Open API integrations.
- Full setup and implementation support.

Multi-Channel Package
Need a bit more functionality? The Multi-Channel Package is well suited to companies looking for more ways to connect with customers. In addition to phone calls, you’ll have access to other text-based channels such as Messenger and WhatsApp.

The Multi-Channel package includes everything in the Voice Only Package, as well as:
- Access to webchat and text chatbots.
- Click-to-call from websites.
- Integration with WhatsApp Business, Facebook Messenger and Telegram.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Call Center Studio

In Person

Live Online

Webinars

Documentation

Videos

Insightly is the modern, affordable CRM that teams love. It’s easy to use, simple to customize, and scales with companies as they grow, solving common pain points that legacy CRMs can't. Insightly helps teams build and convert sales pipeline, increase productivity, and build lasting customer relationships. Powerful in any vertical, Insightly CRM customers can add companion products for marketing automation, customer service, and integrations in the same platform. Insightly is trusted by more than a million users worldwide.  

File Management

Commenting/Notes

Third-Party Integration

Cataloging/Categorization

Project Workflow

Forecasting

Business Card/Badge Scanning

Status Tracking

Internal Chat Integration

Project Templates

Lead Capture

Proposal Generation

Data Synchronization

Free: 
$0 (Free for up to 2 users)

Plus
$29/user/month (billed annually)

Professional
$49/user/month (billed annually)

Enterprise
$99/user/month (billed annually)

Call Center Studio vs Insightly

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