Our biggest struggle right now is using one Canny instance for different products and services we have.

Canny makes it super easy to track the most requested features from our customers and keep track of them, as well as publish status updates to the people who are interested.

Canny is the best product - we reviewed them all and are delighted that we selected Canny.

I enjoy the minimal branding and easy integration with our application. We didn't have to build the entire system ourselves and the Intercom integration is great as well.

So easy to get teams to adopt who don't have experience logging feedback, a great place to start - easy to learn and use.

As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards.

Many great chats have been kicked off in our team from the Slack integration (like a suggestion hitting x number of votes).

I needed it to integrate with Intercom and it works great.

Features and analyzation/reporting is weak on Canny. Would like to be able to analyze tags, and look at trends for requests overall.

Canny is really the best by far (beats email and chat support).

Beware - they refuse to listen to top-voted feedback.

Canny is really great for capturing user feedback.

We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly.

It also integrates with Intercom which is great. The support team is brilliant really responsive and they know their stuff so implementation was easy.

The constant updates and improvements are nice.

That only the pricing top tier can provided restricted access setups for their team.

It shows that we care about what our users want. And that helps build customer loyalty.

Easy to use with a great interface and UX solution.

Before Canny, we were using a product that was very well established in the market, but a negative experience for ourselves & our customers to use.

I have been very pleased with our ability to track feature requests from our customers, while also providing these customers with updates on their requests.

Amazing experience with customer support and the product.

I have used the software for a month or two now and it works great. My customers are engaged to help me grow my product.

Canny has given us a better overall picture of what our customers are saying. That directly ties into our roadmap and product improvements and allows us to be more customer driven.

I love the clean design and intuitive UX. Canny is great at collecting and managing feedback and I love all the integrations especially with Intercom.

Love how easy it is to use, it's intuitive right off the bat.

It's ease of use, simple yet effective way to collect feedback. Excellent customer service, fast and efficient just like we want it.

Integration with Intercom was especially helpful for us because we are running strong on it.

Difficult to display the roadmap for everyone. Would expect more users (customizable) user roles as well.

This kind of solution builds loyalty with customers by not only improving your product but showing customers you are listening and their feedback is important.

Customer service is awesome as well, very fast.

It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it.

But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.

I like the ability to search up previous tickets that could help me review issues that occurred before.

Auto scheduling the email report saves me a lot of time and complications. I also like the fact that Team Support is compatible for API Integration.

I had a great experience using this software. It was a joy in teaching y sales team how to use it and they all had great feedback.

I often have trouble locating previous tickets using the search feature.

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality.

Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals.

The configuration and setup is very non-intuitive and confusing.

The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.

I appreciate the ability to have documented correspondence available to all users at all times.

Team Support has been a great partner with ProfitSword. They have allowed us to better manage our ticketing system and now with Team Success our client relationship management.

Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information.

The CDI score allows users to see the overall satisfaction of the client based on customizable metrics. I also like the ability of Suggested Solutions when client are opening tickets.

I find TeamSupport user friendly. Due to the nature of my job, I use TeamSupport very frequently and it is very useful.

I like a program that just plain works. In that respect, TeamSupport does its job.

The search functionality in TeamSupport is excellent and extremelu user friendly. Chat functionality is convenient.

I like the fact that it can integrate to JIRA very easily.

Reports are a little difficult and confusing to set up.

Its hard to read the numbers of the tickets on the page, and a lot of the pages have cluttered information on them.

However, the frustrating part of Team Support is the reporting section.

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well.

TeamSupport has wonderful customer service and the team is always there to assist.

Helps in following up the ticket as well, interface is also good.

Better Ticket Routing scenario and it can track better with products. Very good especially on CRM integration.

Team Support's reporting capabilities are my favorite feature of the software. We are able to extract all metrics and KPIs needed to run an efficient customer care department.

Despite that, there are the odd instances of slowness or degraded performance.

A software solution that truly gives you the ability to easily assist your clients or work teammates. Customer support made easy.

Our Rep at TeamSupport was wonderful. He gave ideas but allowed us to make our own decisions.

Yes, its easy to use and options are crystal clear. Easy platform to communicate with the customer via email and more collaborative to add different teams/leaderships/sale etc.

Great CRM tool, especially if you're looking to reduce cost while improving efficiency.

It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service.

US Dollar

Canny is a feedback management platform designed to help businesses collect and analyze insights from customers and account holders, plan roadmaps and announce product updates. Administrators can automatically link feedback to existing user accounts, group similar requests together, discuss ideas with internal teams and let customers vote in by adding them to private boards. 


Features of Canny include customizable branding, API, webhooks, reporting, feature request tracking. idea management, public roadmapping and more. Users can maintain a changelog of all product updates and filter by label IDs to display logs specific to separate products. Additionally, it allows teams to synchronize project updates or statuses across systems and notify customers about upcoming features. 


Canny facilitates integration with several third-party applications such as Zapier, Slack, Intercom, Zendesk, Salesforce, Jira, GitHub, Segment, Microsoft Teams, and more. Pricing is available on monthly subscriptions.



LongDescription

Commenting/Notes

Status Tracking

Release Planning

Idea Management

Customer Segmentation

SSL Security

Single Sign On

Product Roadmapping

Collaboration Tools

Ideation

Multi-Channel Data Collection

Idea Ranking

Discussions/Forums

Product Lifecycle Management

Alerts/Notifications

Chat/Messaging

Polls/Voting

Widgets

Prioritization

Feedback Management

Tagging

Third-Party Integrations

Innovation Management

Resource Management

Real-Time Data

Predictive Analytics

Order Management

Bills of Material

Production Scheduling

Inventory Management

Web browser (OS agnostic)

Start out with our Free plan, and scale as needed as you get more feedback.

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Canny

Webinars

Documentation

Videos

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. 


Support Ticket Management

Real Time Analytics

Case Management

Surveys & Feedback

Multi-Channel Management

Application Management

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Change Management

Project Management

Rules-Based Workflow

Customer Database

Calendar Management

Customizable Fields

Automated Routing

Assignment Management

Call Center Management

Data Import/Export

Customer Complaint Tracking

Problem Management

Email Templates

Contact Management

Customer Experience Management

Help Desk Management

Configurable Workflow

Social Media Monitoring

Wiki

Real Time Data

Performance Metrics

Routing

Issue Scheduling

Issue Management

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Website Integration

Ticket Management

Event Triggered Actions

Recurring Issues

Activity Dashboard

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Customizable Templates

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Chatbot

Reporting/Analytics

Contact Database

Monitoring

Customizable Forms

Appointment Management

Incident Management

Drag & Drop

Auto-Responders

Customer History

Corrective and Preventive Actions (CAPA)

Issue Auditing

Multiple User Accounts

Online Forums

Task Management

Release Management

Live Chat

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

Canny vs TeamSupport

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