Cherwell Service Management vs Dynamics 365

RATING:

4.3

(163)

Cherwell Service Management has 163 reviews and a rating of 4.34 / 5 stars vs Dynamics 365 which has 5522 reviews and a rating of 4.36 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (163)
4.4 (5522)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
October 4, 2023
March 12, 2024
Pros/Cons
  • Pros

  • I like how cherwell provides a database of all our incidents created from agents at the helpdesk. This allows us to collaborate and best assist our client with issues that arise.
  • Nothing - I have used a number of help desk systems over my 20-year IT career.
  • Cons

  • Currently we would only have a single admin working at a time but the idea of stepping on toes and overwriting someone's work worries me.
  • It's slow, unusable, the reporting stinks. It takes 5 clicks to view an email on a ticket that someone submitted.
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  • Pros

  • Dynamics 365 is a great app provided by Microsoft to run your business. Being a part of the Microsoft is a huge advantage as it becomes more integrated to other MS Office programs.
  • It is nice software, easy to use. The UI is also good, neet and clean.
  • Cons

  • It needs some customization for your need and sometime it gives you errors and that is little unlikely to be in Microsoft products.
  • It turns some people off to products when they have to wait for a live agent, and even worse- that's the only option. I didn't make this a priority simply because I'm not in the category.
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Pricing Range
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Product Demo
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos