I like how cherwell provides a database of all our incidents created from agents at the helpdesk. This allows us to collaborate and best assist our client with issues that arise.

We are still in the implementation phase, but are very pleased with what we have experienced so far. This application is easy to use and serves all of our needs.

Cherwell Service Management has been a very effective ticketing system for our operation. It rewards inquisitive users who have some experience with SQL queries.

The product is extremely stable and safe. Through personalized screens it is possible to have a complete view of the activities that are being requested by priority, demand and responsible.

This product stands up against the Goliaths at a much better price point and value. It is gaining rapidly on the top two competitors, and for very good reason.

Currently we would only have a single admin working at a time but the idea of stepping on toes and overwriting someone's work worries me.

It's slow, unusable, the reporting stinks. It takes 5 clicks to view an email on a ticket that someone submitted.

Nothing - I have used a number of help desk systems over my 20-year IT career.

Cherwell is a robust ITSM, you can customize the forms, notifications, workflows, almost everything.

The dashboard can look busy and is difficult for newer users to navigate. Training is necessary for new users as there is a bit of a learning curve.

Overall the process with Cherwell has been great. The product is fantastic with very few hiccups.

Implementation and additional integrations can be difficult (as with any product).

Total Cost of Ownership is the best in the industry.

Customization of searches; use of an SQ-like search format to build queries that can then be saved and reused.

It seems like this ticketing software has the ability to become very powerful analytics tool. It also provides basic functionality.

The overall experience has been good, the product is excellent, but you need to invest  additional money for the implementation.

Cost and ease of use are the main reasons we like Cherwell.

Shows when a prospect opens an email - makes for an easy follow-up call. Integrates with SalesForce seamlessly.

My overall experience has been great, very good with assisting with managing my time.

The software is easy to use and helps make prospecting easy. You can see who you are prospecting to and what opportunities are closest to closing.

This software is very user friendly. Once you get it going it really does become super useful.

The format on a new email can get kind of messed up when I use a template. Nothing major, just a minor inconvenience that adds a few deletes and space removal.

Alerts me when it’s time to schedule call backs with customers. Ensures I miss no deadlines.

Veloxy is great AI for sales with our high cost or setup.

Overall, it is an awesome product for anyone in sales. Working with the Veloxy team for any questions has been great as well, they provide A+ customer service and are quick to respond.

The user interface is easy to navigate and has some great features.

Talk-to-text is supported so it's very quick and easy to get your sales activities recorded for reference.

I love how effective it makes me and how much time it can save me.

Great for tracking prospect interactions and organizing efforts. The help desk is also unusually responsive when you have questions or problems.

A lot of location based notifications that can be annoying while driving around.

The integration with Salesforce is amazing and also offers many features that I use daily to perform my job at a higher level.

Importing leads was difficult could have been our integration with the CRM.

I love how clean the dashboards are, and the granular detail is great. I can easily track  when and where my prospecting emails are opened.

User friendly and helps with my day to day business info.

This AP is great at tracking activity and helps with discovery opportunities near you, the up to date information based on location is a must.

Very easy to navigate and user friendly. If I need help I can always reach out to Veloxy team.

Initially difficult to set up and kind of ugly interface.

I have no word for veloxy to dislike this product.

I like how everything is organized, and the seamless contacts feature really saved me a lot of time going through every one of my prospects and adding them to my phone.

US Dollar

Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate and upgrade service and support processes.


Cherwell Service Management supports process customization that allows departments to tailor the solution according to their native workflow processes.


The solution provides users multiple ITIL verified processes such as incident, problem, request and event management. It also enables users to leverage ITIL service transition processes including change, configuration, release and deployment management.


Cherwell Service Management provides IT self-service portal that automates request fulfillment and consolidates multiple independent portals in a single site. The dashboard enables users to spot trends, eliminate bottlenecks and comply with service delivery guidelines.


Cherwell Service Management is available on a pay-as-you-go subscription model. Perpetual license is also available for a one-time fee in case businesses wants an on premise deployment.


Support is available via email, phone and through webinars and Cherwell’s online community.



LongDescription

Support Ticket Management

Milestone Tracking

Status Tracking

Customizable Reports

Contract/License Management

Change Management

Portfolio Management

Project Management

Procurement Management

Knowledge Management

Resource Management

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Data Import/Export

Problem Management

Self Service Portal

Configurable Workflow

Cost Tracking

Dashboard Creation

Requirements Management

Performance Metrics

Service Catalog

Maintenance Management

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Workflow Management

Real-Time Updates

Email Management

Budgeting/Forecasting

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Data Visualization

Time & Expense Tracking

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

WYSIWYG Editor

Dashboard

Audit Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

Compliance Tracking

Reporting/Analytics

Monitoring

Feedback Management

Supplier Management

Customizable Forms

Requisition Management

Incident Management

Drag & Drop

Project Planning

Third-Party Integrations

Task Management

Release Management

Inventory Management

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 8

Pricing information is available on inquiry.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Cherwell Service Management

In Person

Live Online

Webinars

Documentation

Videos

Veloxy is a sales enablement solution that helps businesses using Salesforce CRM track potential leads, schedule and send emails to customers in bulk and share product information with prospective clients in real-time. The artificial intelligence (AI)-enabled platform lets teams streamline the sales pipeline, automatically log sales activities and add prospects using geolocation.


Sales representatives can use the application to extract data from Salesforce, email, calendars and other sources and gain actionable insights for upcoming meetings, tasks and business opportunities. Veloxy allows teams to view leads, clients and customer details on maps and receive alerts via location-based prospecting functionality.


Veloxy comes with an application programming interface (API), which facilitates integration with several third-party platforms such as Gmail, Microsoft Exchange Server, Office365, Microsoft Outlook and more. Pricing is available on monthly or annual subscriptions and support is extended via phone, email, documentation and video tutorials.



Forecasting

User Management

Meeting Management

Email Alerts

Access Controls/Permissions

Activity Tracking

Sales Pipeline Management

Route Optimization

Calendar/Reminder System

Customer Database

Sales Trend Analysis

Template Management

Lead Generation

Email Templates

Lead Management

Email Marketing

Mobile Access

Sales Reports

Sales Activity Management

Territory Management

Social Media Integration

Customizable Templates

Calendar Sync

For Sales Teams/Organizations

Lead Qualification

Client Management

Sales Forecasting

Search/Filter

Content Delivery

Content Management

AI/Machine Learning

Windows 10

Veloxy offers a 15-day free trial for new users, after which the software is available across 3 pricing tiers, details of which are outlined below:
Veloxy Mobile – $39 User/Month or $29 User/Month (billed annually)
Veloxy Engage Pro – $35 User/Month or $25 User/Month (billed annually)
Veloxy Suite – $65 User/Month or $49 User/Month (billed annually)

Cherwell Service Management vs Veloxy

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

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