Lofty vs Salesforce Field Service

RATING:

3.8

(86)

Lofty has 86 reviews and a rating of 3.8 / 5 stars vs Salesforce Field Service which has 0 reviews and a rating of 0 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.8 (86)
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Ease-of-Use
4 / 5
Salesforce Field Service
Value for Money
4 / 5
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Customer Support
3.5 / 5
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Functionality
4 / 5
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Last Review Written
February 27, 2024
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Pros/Cons
  • Pros

  • Very happy with the Chime AI so far it has been more effective than the YLOPO AI with prequalifying our leads.
  • Chime is very easy to use and navigate on a daily basis.
  • Cons

  • I found the option to deposit but, at a fee of 4.95 per deposit which can be costly.
  • Extremely poor customer service. If working within a team the admin recieves more features than the rest of the team.
Read all user reviews
  • Pros

  • I love that there is virtually, even if our few field techs don't have internet.
  • Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
  • Cons

  • There are a lot of forms to fill out to get the software running correctly. 6 months in and we still are battling some bugs.
  • Need to update map customization lagging sometimes.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

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Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

5 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos