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> Reviews of Close. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Close is a good fit for you!

Source: https://www.softwareadvice.com/crm/close-io-profile/reviews

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Close Reviews

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Reviews

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# Close Reviews

## Reviews Summary

## Overall Rating

4.7

* * *

## Ratings Breakdown

5

(121)

4

(37)

3

(3)

2

(0)

1

(3)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.5

Value for money

4.4

Functionality

4.3

* * *

### Pros

"Their support is reasonably good (though we have to sometimes take extra time to be escalated when we have clear issues that require it), their UI is easy to learn, and their activity tracking and search tools are very helpful. While we have our gripes with them, and may "age out" of our fit with them as we scale, they have helped us a lot as a startup."

"Particularly for smaller companies, I think it offers a decent value for the cost."

"Easy to use interface and very clean UI, amazing roadmap too, they do support under MS for startup program, this include call the customer features."

### Cons

"There's no way to set business hours/voicemail-forward - I work past business hours to get extra admin work done; of course customers don't always look up business hours before calling and suddenly I have to listen to the ring tone for 30 seconds or pick up."

"However, as noted above, they didn't have retail business models in mind or maybe they don't have enough context."

"I wish there was a better way to clean up data on a macro level"

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Close Reviews, Pros and Cons - 2026 Software Advice