Copper

mHelpDesk

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Ratings & Reviews

Overall Rating

4.36 / 5 (410)

4.30 / 5 (789)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.0 / 5

Last Reviewed

July 2, 2020

June 17, 2020

Pros/Cons

  • Pros

  • It's very easy to use, loads quickly and I love that the mobile version allows me to do everything I need to do even when I'm away from my desktop.

  • Very streamlined. No extra "features" that muddy the waters. Fast, responsive. Great customer service.

  • Cons

  • some of the reporting is limited, or not as easy to generate out of the box. Work with account manager is helpful here.

  • There are always little things here and there that I'd like to tweak, but overall I am very happy with the system.

  • Pros

  • Love the scheduling. I like that it shows where they should be and I can actually put the approximate time they should be there.

  • Excellent customer service. It's also cool that I can customize my charges.

  • Cons

  • It's never fun setting up software it wasn't difficult but it was a little bit time consuming. Once everything is set up it pretty much runs itself though.

  • There is nothing currently that i dislike but MHD, but I would love to see this product communicate better directly with other software that we are using.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots