mHelpDesk Software


mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.

mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.

Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.

Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.



717 Reviews of mHelpDesk

Overall rating

4.36 / 5 stars

Filters:

Showing 1 - 20 of 717 reviews

January 2019

Tim from Tim Healy Services, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

2 of 5

January 2019

Great if You Have to Make Invoices in the Field

GOOD. mHelpDesk does what I need it to do. It is affordable for a small shop. It's the only software that allowed my, not-so-computer-literal, technicians to create detailed invoices in the field AND HAND IT TO THE CUSTOMER, and record payment. I would recommend it. Most of my frustrations come from having such a very functional software package and my techs have to fill out paper timesheets. All the data needed to create a timesheet exists in the Price List including Items or fields called Labor-Travel, Labor-Tech or Labor-Apprentice. The time they signed in and signed out exists in the items list of the invoice. All we need is a report that can filter this data and voila we have timesheets.

Pros

Support is very good.
Works great if you make many invoices in the field, print them and hand them to customers. Must have internet signal.
Email Invoice with Payment Button. Customer clicks the button and pays with credit card.
Easily convert Estimates to Service Call to Invoice.
Customer Info with multiple jobsites easily managable.
Great mobile app., fluid, very functional, easy to use.
Intuitive desktop platform.
Works great with QuickBooks Desktop.


Cons

You will have to pay to retrive YOUR DATA when you leave mHelpDesk.
No inventory. Don't let them fool you. You cannot create PO's and have to go to a price list, select and item, delete the quantity, and enter the new quantity everytime you want to add inventory. No inventory history.
No Time sheets. Again, don't let them fool you. Technicians can sign in in the morning and sign out in the afternoon and you can print a report. That's it. No phase codes. Cannot label time entries. No way to associate payroll to billable hours/ServiceCalls/Jobs.
Custom Reports? Never could create one that was usefull and I have 20 yrs experience in MS Access.




Response from mHelpDesk of mHelpDesk

Replied January 2019

Tim--thank you so much for this detailed and very helpful feedback! We will share it with the product team so they can explore some of the ideas that you've raised.

January 2019

Roman from Real Estate

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Customer support is great....in particular if you can get past the service desk to a develper or accont rep

Really need the business unit capability enhanced a bit, and security levels in the system increased (ie added limited user option)...need a few more of this tye of permision, but by business unit *ie geographic region or department...This enables us to grow as a company and not have to look for an alternative system

Pros

ease of use, desktop and mobile app pretty close....like idea of mobile app being focused on field technician, and desktop app can be used by office admin, etc..

I use it for field work order management, and close off the financial transactions for one account and on another account have finalcial transaction turned on. I use both.. I like idea of having both options.

I find the tool easy to use, expandability is smooth as we grow the business...ie just add another account.......No problems with limitations on data, etc...

They have a business unit function, which allows me to expand operations to different geogrphical regions and maintain each region as a separate entity.....I do not want the east coast operation to impact on the west coast operation, etc...I can also bill each region with a different logo/business unit, etc

Cons

There have been several times when changes made to system (ie enhancements), however there were bugs and it negatively impacted on my operation. Becomes a big problem when you have several hundered users out in the field and there is a bug or functionlity of the system changes. Need much more notice on functionality changes to help with field change management.

January 2019

Khadija from The Security Zone Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

mHelpdesk Review

Pros

Notices of employees or customers being locked out very helpful.

Cons

Search function not user friendly, and sometimes difficult to know exactly what areas are being searched.

Response from mHelpDesk of mHelpDesk

Replied January 2019

Thanks for your feedback Khadija! We really appreciate your business, and will share the thoughts on our search with the product team.

January 2019

Jered from Innovative Cabinets and Closets

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

January 2019

mHD is WELL worth a look (at very least)

Easily the best customer support I've experienced in quite some time!

Pros

Easy to on-board, easy to setup, easy to use, easy to maintain. If you're not a "tech genius" but still want an intuitive product.... this is your solution!

Cons

There are a few things we needed SPECIFICALLY for our small business (relating to the calendar/schedule) that just can't be accomplished currently with this software.

January 2019

Pardeep from IDC Technologies

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

HelpDesk Review

Overall Very Good.

Pros

It is very easy to work remotely and taking care of my recruiter from remote location.
It is very easy to take care of any issue solving from remote location.

Cons

I used it and as of now I did not face much issues over this software.
I like it overall and I would recommend to others as well.

December 2018

Abbey from Inside-Out Cleaning Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

2 of 5

December 2018

Great program, a handful of glitches every now and then.

So much better than what our business was using before. So many more options to grow into.

Pros

- Organization
- Less physical paperwork.
- Payment options
- Direct email/text to clients

Cons

- The search function isn't the best.
- I cannot go ahead and create an invoice in advance that is in a sequence like I can a job.
- I have had a hard time getting our invoice/work order templates set up the way we want.
- Glitches have happened a couple times that has made a lot of work in restructuring recurring jobs.

Response from mHelpDesk of mHelpDesk

Replied December 2018

We really appreciate your sharing this Abbey! We're glad that we've been able to help Inside-Out save time, and will share your product feedback with our team. Thank you!

December 2018

Lee'Ann from Social Vibe Marketing, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great service

Pros

I was searching for an easy to use, out-of-the-box, field service software for a client of mine. I contacted mHelpDesk and got a fast response and their reps took the time to answer all of my questions and concerns to help find the best possible solution. I didn't get the overly sales-pitchy approach on their end, they were looking to provide a viable solution, not just gain another paying client. I appreciated the support and eagerness to help implement and answer all of my questions. That in itself is a valuable asset!

Cons

I don't have any cons for mHelpDesk, I recommend it to any service professionals out in the field who want an easy-to-use software thats easy to implement.

Response from mHelpDesk of mHelpDesk

Replied December 2018

Thanks so much for the feedback LeeAnn, and for connecting us with your client. We look forward to working with you more in the future!

December 2018

Qiang from AEchem Scientific Cooperation

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

A great customer management tool

Pros

You can customize features if you want to and very user friendly. The company provides great customer service.

Cons

I don't really have any negative experience with this software and you can track your inventories very easily.

December 2018

Ron from O'Shaughnessy & Flynn, Inc. DBA House Doctors

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great Customer Service!

Customer Service team is always very helpful and quick to respond. Nothing makes a product, software, or service better than Great Customer Service!

Pros

Meets all our needs and is fairly easy to configure, customize, and use.

Cons

There are multiple ways to create an estimate or work order and the various paths sometimes work differently. Would like more consistency.

Response from mHelpDesk of mHelpDesk

Replied December 2018

Thank you so much for this feedback Ron--really helpful for us to know. We appreciate the opportunity to work with you!

December 2018

Emmanueliza from Suyen Corporation

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Good software to use with

Pros

User-friendly application. Easy collaboration to your colleague and support the clients. Definitely recommended to everyone!

Cons

This software is a little bit pricey. But I think its worth it

December 2018

Paul from Arrowseal, LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

December 2018

Wrote a better review one year ago

In 2017 I wrote a review stating this was the best software I have ever used for this purpose, and I have used three others. This is no longer the case. I would not recommend this program to a small contracting business such as ours, and that is a damn shame. What a waste.

Pros

I like Being able to track an estimate, to a job, to an invoice. It Interfaces OK with quickbooks.

Cons

Over the past year many changes have been made to this program that, for our business, have made the program worse. The added features which make it harder to operate also make it more sluggish. It times out a lot and I find myself doing the same tasks two or three times. I have provided this feedback as well as more detailed feedback on each of the changes they've made, and I never hear back. No one cares.

So those two main things: Making it worse, and not caring about the feedback that it's worse.

Customer service was SO IMPRESSIVE a year ago, I would be blown away by the incredible service I received on the phone or through web chat. That has also degraded in a BIG way. I would say that the last few major IT issues remain unresolved.

December 2018

Marvin from Roofing

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

December 2018

Too expensive and with little customer support

It is a decent application so far. I know that they can improve and get better with more time.

Pros

Great for creating work orders and invoices. There is a 50/50 chance of a customer support agent that is knowledgeable. WIll walk you through step by step to get things done. Thave a free demo for you to try out before you buy.

Cons

Their website says fast and easy and powerful. Wish it could all be true. There are just too many bugs with this software. The repair time is too slow or it's not properly done. Not compatible with all other applications like QuickBooks. The customer support team that they have don't really know what is going on. Or they pretend either way most of the fixes you can find yourself by doing a search on the web.

December 2018

Randall from Clean Air Environmental Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Easy to use

I'm happy with mHelpDesk overall.

Pros

Its easy to use and customer support is great.

Cons

I feel you should be able to add staff without an extra fee.

Response from mHelpDesk of mHelpDesk

Replied December 2018

Thank you so much for the review, Randall! We appreciate your sharing your thoughts on the product and support. Thank you for allowing us to support your business...

December 2018

Aldrin from DMCI Homes

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

" mHelpDesk automation is great "

Pros

These is Full automation from start to end. I will be very thank full to the developers for coming up with a brilliant platform/tools like this.

Cons

Very good concept and nice interface. I do not have any cons with this application. I love this tools. Great job for the maker.

November 2018

Dhon from DMCI Homes

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

"mHelpDesk are the best tools i have"!

Pros

The great with this application is i can easily comunicate with my client and also easily manage my scedule. Great application very useful.

Cons

For me i dont have any issue i expirience using this application. Very smooth to use and features are great!!!

November 2018

Lucinda from Clean House Cincinnati

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Functionality

3 of 5

November 2018

Yet another solution that doesn't really solve anything

Not sure why anyone would pay for a solution that doesn't display the schedule properly.

Pros

Easy to sign up for the free trial and to create users.

Cons

I hated the layout of the schedule. I have 11 employees with individual schedules, I needed to see each one in a grid layout, not all on top of each other will-nilly so I couldn't tell who had what openings which days. If I wanted to look at a schedule like that I'd have stuck with multiple google calendars. That was a nightmare.

Response from mHelpDesk of mHelpDesk

Replied November 2018

Hi Lucinda--thank you for your feedback. I'm sorry that our schedule wasn't a good fit for your needs and appreciate your letting us know! We'll get this to our product team. Best of luck going forward!

November 2018

H Kent from Due Process International, LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

November 2018

Good lead tracking software

Pros

Simple to use lead tracking software, this was used in connection with Homeadvisors and it was a good way to track their leads

Cons

Very limited as a CRM and the customer support seemed very limited, really useful only to track leads until time of contract.

November 2018

Chela from Spectrum Electric Inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Great and easy to use!

Pros

The reason why we went forward into buying this is because of it's simplicity and how helpful it's been. I had previously used one on another company and loved it so went ahead and got it for ours!

Cons

Up till this moment we have not come across any bad things we can really mention as we have had great service!

November 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

November 2018

Service Management Success

Pros

You can easily customize mhelpdesk. The scheduling and invoicing portion is simple.

Cons

The app is a little expensive. However, the functionality makes up for the price.

November 2018

Dhawn from Organized For Productivity

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Incredible Customer Service

Pros

Very impressed with the customer service I just received! CSR is a fantastic representative for mHelpDesk. They are a responsive company that wants to ensure they address the problem you are trying to solve rather than just sell you software!

Cons

Multi-location inventory is not available yet, BUT it is being added as a result of customer requests.