mHelpDesk Software


 

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.

mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.

Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.

Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.

 

mHelpDesk - Dashboard
 
  • mHelpDesk - Dashboard
    Dashboard
  • mHelpDesk - Job management
    Job management
  • mHelpDesk - Scheduling
    Scheduling
  • mHelpDesk - Staff notifications
    Staff notifications
  • mHelpDesk - Integrated payment processing
    Integrated payment processing
  • mHelpDesk - QuickBooks sync
    QuickBooks sync
Supported Operating System(s):
Web browser (OS agnostic)

637 Reviews of mHelpDesk

 

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Software Advice Reviews (319)
More Reviews (318)

Showing 1-20 of 319

Suzanne from Healing hands
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Just starting but I like what I see

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

They have thought of many things that the competitors haven't for my type of business. It's definitely going to make us more efficient

Cons

I would like to customize it more to show details that I need if that could be a part of the overall deal it would be perfecto.

Review Source
 
 

galina from LED Specialists
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

not enough functions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Problems: 1. Reports. Report “Payments” doesn’t shoe Deposits. But Deposit it is also payment, and all since of “Payments” report is disappear if it doesn’t include ALL payments.
2. When I choosing item to add it to estimate or job or invoice I can’t see quantity, only price. But it very important for me to see what we have on hand and how much exactly at this stage.
3. Not much group options for groups of product

Cons

1. Reports. Report “Payments” doesn’t shoe Deposits. But Deposit it is also payment, and all since of “Payments” report is disappear if it doesn’t include ALL payments.
2. When I choosing item to add it to estimate or job or invoice I can’t see quantity, only price. But it very important for me to see what we have on hand and how much exactly at this stage.
3. Not much group options for groups of product

Review Source
 
 

Tommy from Show Plumbing
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

New employee’s first impression

Ease-of-use

Functionality

Product Quality

Customer Support

The office at the company I work for seems to have issues with things changing, when mhelpdesk tries to address a particular issue/complaint they wind up creating a problem in a feature that didn’t have a problem before.

Pros

It is easy enough to move through the program and fairly simple to learn. The tabs and tools are intuitive and it is easy to delete errors.

Cons

Very limited customization at the employee access level. It is not possible to resize windows to see more information in the description fields.

Review Source
 
 

Alexandra from Monte Sion PR
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Very easy!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Help just got easier with this. There was a time where I needed to use their services and I haven't been let down yet. It's very reliable and they are with you to help.

Cons

I really don't have any cons with them, we have gotten the value for what we paid and decided to continue.

Review Source
 
 

Patrick from Am2pm handyman
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Please add a receipt function for payments.

Pros

Easy to use and has got almost all tools and functions that i need for my business.
Yeah i think that's it.

Cons

It doesn't have a receipt function for paid jobs, i would like to give my clients receipts after paying me, by check or cash but this product doesn't have that function.

Review Source
 
 

Rachel from Evans Mechanical
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Frustrating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I signed up this program based on a recommendation and they told me it was great customer support. I have not had the same experience, I am pretty independent and a quick learner, I feel like I need to really know computer coding to use this program most effectively and that is something I don't know well.

Pros

I like that I can go paperless, its nice to have price lists and communicates with quickbooks. The two reasons why we picked it was because of its offline mode and that it worked with Quickbooks. Not sure yet it if is worth the set up frustrations.

Cons

Has a lot of functions but not easy to set up, there is a lot of steps to get things accomplished from start to finish. Had a lot of questions my rep could not answer. Every time I think I have something figured out there is another bump in the road. We use ipads in the field and it doesn't feel like this is something that is common, or at least all of my questions about it have yet to be answered.

Review Source
 
 

Shana from Green Home Solutions of Mid Coast Maine
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

One of the easiest programs to learn.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm Glad i have had the opportunity to work with mhd .

Pros

I like how it files the customers. Its convenient to access and is usually easy to navigate through the program . Always have some one just a message away to assist with any issues . LOVE THAT!

Cons

Sometimes there is cliches in the program. You have to review Every little thing you add, update, change, edit, customize before sending or printing . I have had a lot of issues with it downloading the wrong property / customer im up dating / reviewing / changing . Recently it has some how changed the return address to the Office in PA.

Review Source
 
 

Arvin from Coastal electronics limited
Specialty: Engineering
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Need to seep up system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The auto fill with New Zealand map when logging customers details and working with our Xero accounting package

Pros

Good system but need to work with out accounting package. Xero.
The mobile app is very good, can we do gps check where techs are?

Cons

There are few things the system needs to do.
1. System needs to be fast, is has been slow and down lately
2. Our address map on the system not working for nz
3. The texting option to opt out should be if they reply no text update rather then the option
4 should auto search from data base the end users details and it should not be tied with billing Customer.
5

Review Source
 
 

warren from AA Dependable air, inc.
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Very Helpful

Ease-of-use

Functionality

Product Quality

Customer Support

I would recommend M Help

Pros

We were able to customize to fit our business. Helps to connect estimates directly to jobs and then integrates to Quickbooks

Cons

Takes time and effort to set up (but worth the time and effort) Older techs have trouble using the system

Review Source
 
 

Nick from VSC TECH
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Never Disappointed!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of use and great customer support service. If I have questions I can easily chat. If it complex they will call you directly. I usually get any issues resolved quickly. The issues are usually user error. They take suggestions, and those suggestions can actually come to fruition.

Cons

That I don’t put it to better use. I really need to sit down and take more time to just go through all the things it can do and see how I could implement more of the features.

Review Source
 
 

Andrew from Wise Solar, Inc.
Specialty: Energy
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Looks great from far, but far from great....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Viewing files without downloading them and having more than one type of user would be pretty basic and easy features to add.

Pros

The Pipelines or stages are great. The calendar feature to schedule people is on track to be something great, but lacking that little something that would make it fantastic. The price is pretty good. Invoicing works good. Texting from the software and email from the software are nice features.

Cons

PDF's cannot be viewed without downloading them. Cannot click on different peoples calendar to show them on a touchscreen computer; you must use your finger on the screen. Only one level of user types is practical - Admin and Manager are essentially the same thing...

Review Source
 
 

FRANKIE from Frankie Fix-It LLC
Specialty: Maintenance / Field Service
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Awesome support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I highly recommend M HelpDesk!

Pros

This is by far the best field service software I have used so fAR and the support team is TOP NOTCH!!!

Cons

There is a slight learning curve but the training and support make it painless! this make my business look so much more professional and keeps all of my customers contact information at my fingertips.

Review Source
 
 

Gloria from Dusano
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

My experience with mHelpDesk has been very positive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I enjoy using this program

Pros

I have found the program / application to be very intuitive, easy to use and understand. Not difficult to learn

Cons

The only con I found is sometime the wait time when saving a work order can be a bit longer than I would like

Review Source
 
 

Don from Quality Built Pergolas
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

User friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Professional support staff

Pros

Easy to navigate through. The support staff is very responsive and eager to assist. Service seems to be a strong part of their business.

Cons

None to note.
I have not had any bad experiences thus far and would recommend their services to others.

Review Source
 
 

Dave from Shannon Staley and Sons
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Good Software, Poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are actively looking for a new product to use because no one will help us have the software integrate with our payroll company and accounting software. We are the type of organization that overcomes challenges and problems. We need to find a software company that will work with us to find solutions, not just provide roadblocks. But the software is useful.

Pros

It is easy to use both for my Field staff & Office staff. Has nice note taking features. Generally works most of the time.

Cons

Does not speak well to account software. It can invoice, but does not provide the ability to pull reports like accounting software. Customer service staff VERY difficult to work with. They will not pick up a phone and talk to you, and when they speak to you they sound condescending. I am the customer, what happened to the customer is always right, and we will work for you to keep your business.

Review Source
 
 

Peter from SEA HAWK
Specialty: Maintenance / Field Service
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Thank you.

Pros

Syncs seamlessly with Quickbooks. this has saved us countless hours., Easy to use, can access anywhere with internet.

Cons

Can't search by item description. This is a huge problem for us.
Price list only loads 100 items at a time.

Review Source
 
 

Christina from Fedora Security
Specialty: Maintenance / Field Service
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Logistics Manager

Ease-of-use

Functionality

Product Quality

Customer Support

The more individuals using this the more items that i need to be able to customize and the less i find that can be done. It is getting frustrating not being able to pick and choose items that are important to my business.

Pros

Creating tickets is easy. Like being able to link the files and photos to the tickets. like staff having access to mobile app.

Cons

Can not customize screens and fields. For example the level of employee (Mngr, Admin and Staff) should be able to customize their home screen with the dashboards that apply to them.

Review Source
 
 

Tim from PROFITMAX CHEMICAL
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Mhelpdesk is as advertised!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We love the convenience of the coordination of work orders and automated notifications to field technicians. Love the ability to be able to email our customers a followup email once the job is complete.

Cons

The least likable part of mHelpdesk is the reporting features. They are not as customizable or adaptable to our type of work.

Review Source
 
 

Manuel from Colflex Corp DBA House Doctors
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Good Software and Features but still need to offer more

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Customer Support available
It has a Mobile App
It's cloud based software
Scheduling Features are great

Cons

It doesn't synchronize sometimes when you are on the go
Very difficult to update invoices or description items you have done before
It doesn't give you Customers Individual Balance Reports

Review Source
 
 

Ralph from Flowing Through Connections, Inc.
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Very helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Even though I've not been able to use the full potential of this application, I believe is is worth our investment.

Pros

The ability to send texts, Invoices as well as email direct has helped dramatically. Once all of the possible invoice items are in the system the invoicing will be even better.

Cons

I'm probably able to use approx. 45-55% of the potential of this application due to shortage of personnel.

Review Source
 
 
 
Showing 1-20 of 318


July 2018

July 2018

Disappointed and Dishonest rep

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Potential. Program could eventually be a good program. Not ssuitable for anyone with multiple employees or outside the construction industry.

Cons

Customization options are very limited and over-promised. Customer service and sales are dishonest and appear to be under educated on the product.

Review Source: GetApp
 

Danielle from The Fireplace Company
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We are finally able to get out of the paper and pencil scheduling! We are also able to start collecting on invoices out in the field, real-time information and photos and our days have been made a lot easier with this system. Customization is amazing and really helps since we are a very niche company.

Cons

There are occasional system glitches and we have to get ahold of technical. My field techs are having some issues with the App and have to view it as a browser.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: June 2018

June 2018

 

Thanks so much for your feedback Danielle! We're really glad that The Fireplace Company has been able to get off of pen and paper management an you're using the customization options. We're always here if you need anything!

 

Stacey from ansleyRDgroup

June 2018

June 2018

Great value and very customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

For the pricepoint, it is hard to go wrong here. And while we encountered a few things we couldn't make the system do, neither could Salesforce (and SF wanted 10X the price). We are very happy with out decision for this.

Cons

You have to REALLY think through how you want your workflow, templates, and in particular how you want to name your products and services. It is a headache to go back and change things. Additionally, the search function is painfully slow and counter productive once you get over ~1000 skus. Their database simply can't handle it.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: June 2018

June 2018

 

Thanks Stacey--we really appreciate the feedback and your business!

 

Lindsay from Systel Incorporated
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

This product is great, but not for smaller companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

MHelpDesk is so user-friendly! If you have any sort of tech-savvy abilities, this software is incredibly easy.

Cons

They are rude; our company was deciding between this and one other company. MHelpDesk was constantly calling and emailing, and when we ultimately decided to go with the other company, the sales rep was less than enthused with our decision & pretty much said: "Well, good luck with that." Very unprofessional.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: June 2018

June 2018

 

Hi Lindsay--thank you for considering mHelpDesk! I'm glad that you found the system user-friendly. Of course it's not great to hear that you had a less-than-positive interaction with someone on our team. We'll be looking into this to make sure it doesn't happen again!

 

Italo from Citibank

June 2018

June 2018

Very good application for billing options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Actually I quite like the application for managing accounts, I recommend it

Pros

It is a fairly friendly application, I like the options to schedule appointments and billing modules. However, there is still a lot to know.

Cons

In general terms I have no major drawbacks, however the version for Android devices seems a bit limited in some functions

Review Source: Capterra
 

Diana from A All-Safe, Safe & Lock, Inc.

May 2018

May 2018

Customer Support is excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is feature rich for a great price. It is easy to use and has many tutorials (if even needed). The scheduling and invoicing system are terrific.

Cons

The search function is not very good. I'm told it will be upgraded, but it has been quite awhile now.

Review Source: Capterra
 

Brett from Shanco Heating and Air

May 2018

May 2018

Absolutely Fantastic Customer Support and Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organized our service business and made it much easier to operate

Pros

Whenever there is an issue with anything on the program they are super quick to get it fixed and won't stop until it is fixed. There are not a lot of issues, but every program has its glitches. It is also super easy to use and helps keep us very organized.

Cons

Sometimes the app does act up but it was much better once we switched our cellular device carrier to one with better coverage

Review Source: Capterra
 

Tyler from AQM Computer Help
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Very difficult to use, not helpful customer service. Very glitchy. Was not impressed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Once the glucthes started going away and it because more user friendly it was nice to keep scheduling and invoices.

Pros

I initially enjoyed that this softeare could replace quickbooks and lotus scheduling until it turned into a nightmare and I was losing more information than I was gaining.

Cons

Everything about this software was irritating but as updates came out it did feel like the glitches were getting fixed

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: May 2018

May 2018

 

Thank you for your feedback, Tyler--we appreciate your candor and wish you had had a better experience. We really try to serve all of our customers and support their businesses, but sometimes the fit isn't there. Please let us know if there is anything we can do for you or AQM in the future.

 

Krista from Woodloch Resorts
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

We love MHelpDesk!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have over 1200 employees. The MHelpDesk is so convenient in getting repair messages to our maintenance department.

Cons

I must say that the website is a bit hard to navigate around. But I always find my way eventually...

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: May 2018

May 2018

 

Thank you so much for the review Krista! We're very grateful for you business and feedback.

 

Tredaa from Millennial Home Enterprises, LLC

April 2018

April 2018

I have been using this software as a part of Home Advisor.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not enough for me to continue to purchase.

Pros

There is a lot this is capable of. It has the capability to run an entire business by itself. You do everything from set appointments to invoice all in one system.

Cons

It doesnt have a very user friendly interface. It seems like it would take a huge time investment to learn the ins and outs. You cant just jump in and roll with it.

Review Source: Capterra
 

Jake from ACE Home Services LLC

April 2018

April 2018

Very convenient option that makes Home Advisor an easy tool for smaller contractors.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Honestly, we didn't benefit that much. Although, that isn't the fault of the app. At the time of implementation, our Customer Service Department was lacking a supervisor so it was at the discretion of the rep to manage the app. It ended up becoming too much for them to oversee along with all of the other tasks they have.

Pros

I really like that MHelpDesk has an app that makes it very convenient for smaller business owners. Also, the management of Home Advisor leads is very convenient.

Cons

I'm currently using ServiceTitan as a CRM and it would be extremely convenient if an integration were made possible. Booking a lead through MhelpDesk and ServiceTitan creates room for error in the Customer Service Department.

Review Source: Capterra
 

Marie from Self

April 2018

April 2018

Software Necessary for Teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great software that can be used online or offline to communicate with team members and coordinate projects.

Cons

Nothing negative, this is a great program and they really have done a lot with it. I would recommend it to others.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: April 2018

April 2018

 

Thank you so much for your feedback Marie! We really appreciate it and are grateful to get to serve your business.

 

Michael from Mikes Mechanical Service

April 2018

April 2018

Customer service sucks. Spent hours on the phone . They invoiced me even after cancellation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

There time sheet don't work. The app works half the time. Customer service sucks. They should call MHOLD desk. I spent 3 hours on hold .

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: April 2018

April 2018

 

Hi Michael--thank you so much for this feedback, which is difficult to hear but important. We take our customer service very seriously and are very sorry that you experienced these issues. We'll be confirming today that your account concerns have been resolved.

 

Sigrid from Ye Olde Soot Sweepers Ltd.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Reports

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

- great customer service availability by phone and online chat.
- easy scheduling.
- mobile app for technicians on the road.

Pros

With the help of the support team I was able to filter out a list of customers that live in a certain region. Our out of town customers are grouped by areas. In order to send those customers a reminder email or reminder cards we need to filter them from mHelp. The report feature is too restricted and didn't help us. Then finally I had someone on the phone that told me to create a new selection under Customers. I selected the cities that are on that route and listed all of them separately. And voila, I had a list of customers that I was able to export to excel.

Cons

I don't like the way the reports are set up. There should be at least one report available that we can select/ search for all the fields that we need included. At the moment the customer custom fields can NOT be selected. Although this is a database that we're working on and theoretically all fields can be searched. I think it is not only us that ran into this problem. I need to be able to select fields that are important to our business to filter out e.g. the customer, their address, email, phone number in a certain region.
Another problem that came up from the solution above is that those lists can not be edited and therefore always need to be deleted and re-entered. It would be great if that could be editable. If that function would be editable it would eliminate possible mistakes while re-entering the whole list of e.g. cities that were entered before.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: April 2018

April 2018

 

Hi Sigrid--thank you so much for this review and feedback on our reporting. We're always looking at ways to improve so this is very helpful, and will be shared with our product team. We appreciate it!

 

Brandon from StreamSend
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

This is a game changer for a small business. The efficiency and professionalism will impress.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The price is great in this will take a small business from looking like a mom-and-pop to start up to a franchise level business operation.

Cons

It's never fun setting up software it wasn't difficult but it was a little bit time consuming. Once everything is set up it pretty much runs itself though.

Review Source: Capterra
 

Scott from GeoCorr

March 2018

March 2018

Customer Support is quick and helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Mhelpdesk is a great tool for team management. Custom templates for job tracking/invoices and custom statuses allow you to tailor and streamline your documentation for your team.

Cons

Unfortunately the scheduling and estimating Features are very ineffective, the lack of customization kills the value that this software could really add to our business, in the 2+ years we have used this product no significant advances have taken place to make these features better.

Review Source: Capterra
 

Sonam from Computer Solution & Software International

March 2018

March 2018

Easy to use and Good user interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

i like that you can color code each employee, the scheduling feature is pretty simple and easy to use and the layout is easy to read, you can drag the calendar box to change the appointment times rather than going in the appointment to change the information. you can create groups rather than just scheduling people individually. you can add unlimited users

Review Source: Capterra
 

Allen from Quartz
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

All together useful, to the point with great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. Good overall view of jobs, tasks ect. Great customer service team! Really helpful and forth comming

Cons

Message options lack some, could perhaps be more streamlined. Other than that not much i can think of

Review Source: Capterra
 

Michele from Hammons Mechanical Inc

March 2018

March 2018

mHelp has been a welcome addition to our office. We are finding it to be valuable to our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We got rid of paper invoices, which has allowed us to streamline our billing and has saved our office countless hours. We are able to view our business at a glance on our computers and even on our phones when we are away from the office. We are just starting to see the benefits of using the scheduling board. The customization features are awesome!

Pros

We started off trying to master the Job, including invoicing but we are now branching off to use the scheduling board and many other aspects of the software. We find it to be user friendly. One of our very favorite features is the customizing capabilities. We are still learning but we are super happy over all with the software.

Cons

Truthfully we are happy with most everything. There are a couple of things we cannot do but we have worked around these issues.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: March 2018

March 2018

 

Thank you so much for this feedback Michele--we're so happy to have the opportunity to support Hammons. We're glad the customization features have been helpful to your business!

 

Kirsten from Black Family Enterprises

March 2018

March 2018

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

mHelpDesk is a great product that has allowed our company to automate everything, from customer service to employee payment.

Cons

There is a learning curve that takes a bit to figure out all the features that are available and how each feature benefits your company.

Review Source: Capterra