mHelpDesk software


657 reviews(4.5/5)
657 reviews(4.5/5)

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.

mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.

Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.

Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.

Supported Operating System(s):
Web browser (OS agnostic)

657 Reviews of mHelpDesk

Showing 1 - 20 of 657

Start your review of mHelpDesk

Click to start
  • Kevin from R & S Heating and Sheet Metal, Inc.

    Number of employees: 11-50 employees

    September 2018

    Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been very pleased with the customer service we have received with mHelpDesk. The people seem to be the biggest asset the company has because we have been able to contact them constantly and they are very polite and resolve out issues whether it be over the phone or over chat.

    Pros

    The customer service is top notch. Everyone is very kind and respectful and more importantly are very good at providing feedback. The app is great. We had a few issues with the information transferring into quick books the way we prefer but overall is doing everything we needed it to.

    Cons

    I really wish the phone numbers were able to move to google calendar. That is the biggest pitfall of this software. Also the customer information doesn't translate super well with quickbooks.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Justin from Victory Hot Water and Gas LLC

    Number of employees: 1 employee

    September 2018

    Customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer support was fantastic , above and beyond

    Cons

    Difficult to make changes to account online

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Brian from Stuller Power Solutions

    Number of employees: 11-50 employees

    September 2018

    MHELPDESK is the opposite of help.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Lot's of salesmen talk, they won't tell you their software has trouble with Apple products, and even using a different browser didn't help. NONE of the features we liked we could use. We were with MHELPDESK for 5 MONTHS and never got launched because none of our problems were fixed. We were then told that refunding a service that doesn't work is a "courtesy." They lie, they have tons of "work arounds" and no solutions. We've lost months of man hours, and we don't know yet how much customer information we lost. RUN!!!!!!!

    Pros

    The automatic call ahead feature for our techs on the way to jobs

    Cons

    That feature didn't work, because the app is crap. It won't even turn horizontal so you can use a keyboard! Pictures do no upload, information is not saved, and the only solution we were given was to switch to Chrome. Which did not work.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: mHelpDesk, mHelpDesk

    September 2018

    Thank you for this feedback Brian--as you can imagine, it's hard to read. We're deeply sorry for the challenges you had using mHelpDesk. It's not how we would like for any of our customers to feel. We'll be taking this feedback directly to our product and customer support team so we can work on doing better in the future. Thank you again for taking the time to let us know.

  • Tanya from Tri State Steam Cleaning Services

    Specialty: Other services

    Number of employees: 2-10 employees

    September 2018

    have used for 4 years now

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were much happier with the original version and while we continue to use the software, I still and looking for a new option to try.

    Pros

    It is fairly easy to use. We mainly use it to create invoices and work orders that we print and send to customers. The customization of forms was great when they helped us initially set it up.

    Cons

    We acutally loved this product when we first started using it. We used it on a desktop in the office. We were on the original version until they kicked us off and told us it was not longer available. The do not truly think of the people who have to use it on a desktop at all. The font is so light that I literally get a headache each day trying to read it on my 20inch monitor. I have already enlarged the magnification and then when I try to create new customers or other things, you cannot see the save button on the enlarged screen.
    We have tried to tell them this, but to no avail. Why would you not think there are people working in offices on desktops and laptops still??? Since they have Home Advisor, Mhelp seems to be the step child and they no longer allow you to make suggestions. I guess they do not care anymore what their customers think.

    This review was submitted organically. No incentive was offered
    Review Source
  • Mario from Fine Painting Inc

    Specialty: Construction

    Number of employees: 2-10 employees

    September 2018

    EASY TO USE!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I Love how easy it is to navigate through Mhelp. Our Clients are always impressed by how fast we deliver our proposals through Mhelp. They always ask what program we use and We are glad to say Mhelp. We could also send work orders to the field and schedule appointments with one click of a button. This software is amazing!!!!! WE LOVE IT!!!!!!

    Cons

    This product is perfect. The team at Mhelp thought of everything when they designed it. I cant find anything negative about it

    This review was submitted organically. No incentive was offered
    Review Source
  • SANDRA from Elite Electronics

    Specialty: Maintenance / Field Service

    Number of employees: 51-200 employees

    August 2018

    99% OF THE TIME, IT WORKS FOR WHAT WE NEED

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    BEING ABLE TO NAVIGATE THE SYSTEM WITH LITTLE TRAINING. THE COST IS GOOD FOR WHAT WE NEED AT THE MOMENT.

    Cons

    THE HOVER FEATURE AND THE JOB STATUS IS GONE FROM THE CALENDAR VIEW AND SMS NOTIFICATIONS ARE EITHER ALL OR NONE

    This review was submitted organically. No incentive was offered
    Review Source
  • beveryly from Advance Computer Forms Inc.

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    August 2018

    Visibility over employees through mHelpDesk

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    * I like the most with mHelpDesk software is that it really a big help in terms of accurate monitoring of all employees outside the company

    Cons

    * i don't see any hassle using the mHelpDesk software, its really amazing and efficient in a way that it eliminates multiple entry of data into different platforms

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Silke from Amp Champ

    Specialty: Maintenance / Field Service

    Number of employees: 2-10 employees

    August 2018

    I really like the 'simplicity' of mhelpdesk.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are residential electricians and mhelpdesk is helping us to schedule the appointments with our customers, get written all quotes (also done in mhelpdesk) customer approved, invoices sent out, payments made right through the program and now we can sent out a receipt to our customers for the paid invoices. We love it! It's easy to maneuver even for people like myself, who is not very tech savy. Whenever we had an issue, we connected with their super friendly, professional customer service and had our problems resolved in no time. We certainly highly recommend mhelpdesk.

    Pros

    It's easy to use and has a simple, easy to follow step by step scheduling/invoicing program.
    It can be customized to fit your company's process.

    Cons

    With the current currency exchange (we are from Canada) it is quite pricey. We would like the app to load faster.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jo-Ann from Ye OIde Soot Sweepers

    Specialty: Maintenance / Field Service

    Number of employees: 2-10 employees

    August 2018

    Hover feature no longer works!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I DO NOT RECOMMEND this program. As of now, it has made our business less profitable and more difficult to manage

    Pros

    Scheduling used to be easy and tracking of calls fairly good. We made it work even though we are in Canada, Customer service is there, but mostly their answer is "send us a feedback message" when they try to answer your questions. Imports transactions into Quickbooks

    Cons

    When you hover over the truncated mini view of the schedule on the calendar it does not automatically open to preview the full extent of the job any longer, which means that you have to open each job to see what it is and try to schedule from there. It's very time consuming and what program doesn't give a preview when you hover over information??? DROPS CUSTOMERS AND PHONE NUMBERS AND HAS TRANSPOSED PHONE NUMBERS AND ADDRESSES, doesn't show current day by highlighting it to know you are working in it to name a few, THEY DROP PROGRAM FEATURES WITHOUT WARNING.

    This review was submitted organically. No incentive was offered
    Review Source
  • Rita from Rapid Flush Plumbing

    Specialty: Maintenance / Field Service

    Number of employees: 11-50 employees

    August 2018

    TOP notch customer service, great program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They are a month-to-month plan and will tell you that they need to earn your business each and every month--and that they do!

    Pros

    Easy to use, the customizable-ness is AMAZING. If you call a job ticket a work order instead, you can rename it--and it's a main menu item in the software! The chat box support is soooo helpful. They reply back pretty quickly, but it will be a couple minutes, you can X-out of the box and it will pop back up when they respond which allows you to keep working if you want.

    Cons

    Haven't found one yet. We had started with another company that totally bombed the set up so we fired them. While we haven't started using this fully yet, I've kicked every tire and ran it through every worst-case scenario I could find. Can not wait to get going and using it daily.

    This review was submitted organically. No incentive was offered
    Review Source
  • Nate from N & N Electric

    Specialty: Construction

    Number of employees: 2-10 employees

    August 2018

    Easy to work with and Knowledgable!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Keep up the great work

    Pros

    I have to say Rep is what made me make the choice in our very first call, he didn't over sell, had all the answer I needed and didn't sound like he was reading a script!

    Cons

    I wish I didn't have to wait until next week to get the training how to setup, especially when I am being billed today.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jesus from Dio Implant Philippines Inc

    Specialty: Retail

    Number of employees: 51-200 employees

    August 2018

    A great service management tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    * you can manage your business effortlessly even through the use of smartphones only.
    * all employees can access customer information easily

    Cons

    * no issue with its functionality
    * instead, it's very useful and effective even no internet connection through offline mode

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Brian from Signature Landscape Care

    Specialty: Maintenance / Field Service

    Number of employees: 11-50 employees

    August 2018

    Perfect fit that has the option to integrate with Quickbooks, but works as a standalone if you want to separate it from your accounting system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use.
    Ability to upload and save pictures of completed work to have as proof of work completed.

    Cons

    There is a minor lag time when saving and switching between screens. This is slightly annoying, but really the only complaint I have.

    This review was submitted organically. No incentive was offered
    Review Source
  • Heather from WM R Co

    Specialty: Real Estate

    Number of employees: 2-10 employees

    August 2018

    Only used a short time

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I liked being able to make clear and understandable work tickets and invoices for payment. Would use again.

    Cons

    I did not really get enough experience with it to really have a con against it. Everyone seemed to like it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • John from GSK

    Number of employees: 10,000+ employees

    August 2018

    This service management platform helps you to schedule and organize tasks and generate invoices.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The application provides free training to help you use the application well. Supports the different workflows, be it scheduled or unscheduled. The application ensures great customer service. For every work order, you will be able to generate relevant estimates and invoices. The best feature is that you can manage all your employees and work orders in one place. It has a robust searchability feature. You can easily customize the templates. It helps you track work orders and update them. You can add notes and comments, which will be seen by respective team members. By a click you can send all your data to QuickBooks, eliminating data entry. You can work by enabling the offline mode any time you lose internet connection.

    Cons

    We can’t add multiple administrators in to the platform which is a a very bad drawback. Mobile tracking lacks accuracy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Nehal from Primary/Secondary Education

    Specialty: Education

    Number of employees: 51-200 employees

    August 2018

    Such good app

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's just a good app that you can use it in your job daily use and easy to use with just simple features

    Cons

    They have to watch their customer services as it take long time waiting for responds and it has more clicks to get result

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kathryn from Hamptons Tennis Company

    Number of employees: 51-200 employees

    August 2018

    Terrible

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It tortured us for 2 years!

    Pros

    At this point NONE, it is overly complicated, inflexible and often doesn't even work as it should! They do not respond in a timely manner. 2 years ago before the company was bought out they were better, they at least tried to help although the program was still glitchy then too!

    Cons

    It is full of fatal glitches which render the program useless!!! The tech staff are polite but completely not knowledgable and so unhelpful. The phone app would not display our workers jobs, it has been 10 days and the issue remains unfixed!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: mHelpDesk, mHelpDesk

    August 2018

    Hi Kathryn, This feedback is very difficult to read, but we appreciate your taking the time to send it. Clearly we value you as a long time customer and would like the opportunity to see if we can resolve the issues you've experienced. We'll be reaching out today to see if there's anything that we can do. Thank you, and we sincerely apologize for the challenges you've had with our product.

  • Peter from Interweigh Systems Inc.

    Specialty: Maintenance / Field Service

    Number of employees: 51-200 employees

    August 2018

    NOT A CUSTOMIZABLE PRODUCT

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    mhelpdesk seems to make it's money by making promises and charging a fee for setup. Then when they can't deliver they keep the setup fee (even though not setup was done).

    Pros

    The scheduling feature works OK and a very basic calendar. Nothing else works as promised by the sales representative.

    Cons

    The report customization is limited to only select templates.
    the workflow is not customizable (you can only turn off/ on features).
    The Customer Equipment section is useless.
    Charged for a setup fee and NO setup was done.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    Only Gets Better!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    We have been using this software for a little over a year now. After discovering that it was not going to work for what we originally planned it for, we have tweaked our usership of it to work with us.

    Cons

    For recurring work orders or jobs, this software is not the best. This software works great for one time jobs. We typically use it for one time jobs and walk-in customers that will not have an account attached to the job.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • tonya from Pensacola Roofing

    Specialty: Construction

    Number of employees: 2-10 employees

    July 2018

    love

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    My favorite thing about the product is that is very easy to use and learn. very user friendly. great customer service when help is needed

    Cons

    The biggest con to me is that you must have and or pay for multiple users, which is more expensive. not necessary in my case

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
Do you use mHelpDesk?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 852-3639