mHelpDesk Software


mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.

mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.

Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.

Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.

Dashboard
Dashboard

Dashboard

Job management

Job management

Scheduling

Scheduling

Staff notifications

Staff notifications

Integrated payment processing

Integrated payment processing

QuickBooks sync

QuickBooks sync

Supported Operating System(s):

Web browser (OS agnostic)



696 Reviews of mHelpDesk

Overall rating

4.5 / 5 stars

Write a review

Showing 1 - 20 of 696 reviews

Start your review of mHelpDesk

Write a review
LinkedIn icon
Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Functionality

November 2018

Service Management Success

Pros

You can easily customize mhelpdesk. The scheduling and invoicing portion is simple.

Cons

The app is a little expensive. However, the functionality makes up for the price.

Review Source: Capterra

Joyce from The Ascott Limited

Industry:  Hospitality / Travel

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

“mhelp for starting”

Pros

Easy to use software , it can track easily the said inventories and make your work convenient ..

Cons

A little bit disappointed for the customer service , no one answering , so many calls but fortunately as my patience They already picked it up.

Review Source

Hanzel from DMCI Homes

Industry:  Construction

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

mHelpDesk . Professional Estimates

Pros

Ability to seamlessly have communication between office and the field, excellent feature. Our business efficiency from sales to our engineers has improved immensely. mHelpDesk grows with you and offers excellent customer service. Highly recommended.

Cons

The company found no associated issues with this application and is a great addition to our business. Employees appreciate the job information and mapping.

Review Source

Joshua from Sundt Construction

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

More features then you'll even likely use

Pros

mHelpDesk is extremely comprehensive, and offers everything you could ask for and more. Keeping track of both projects and dispatching technicians in an efficient and effective manner is crucial for any support shop. mHelpDesk makes tracking inventory, managing contracts, reviewing and revising schedules, and clear and concise workflows a simple and pain free process. The mobile features are also incredibly robust, and allows for technicians and managers to efficiently coordinate from wherever they are.

Cons

Initially there were some roll out issues for my client, but those are expected and were minimal. mHelpDesk support was extremely responsive.

Review Source: Capterra

Response: mHelpDesk, mHelpDesk

November 2018

Thank you so much for the feedback Joshua! We appreciate it.

Mark from Real Estate

Industry:  Construction

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Estimates

Thanks

Pros

The ability to do estimates and invoices in one place

Cons

Its expensive

Review Source

Fraser from Ideagen PLC

Industry:  Software / IT

Number of employees:  201-500 employees

Ease-of-use

Functionality

October 2018

An excellent customer management solution

Pros

- the customer support are very knowledgeable and easy to communicate with
- the user experience of the app is very intuitive

Cons

- occasional bugs crop up, but the support team are always on hand to offer a solution so for that reason this is a minor con at best

Review Source

Juan from Best Auto Group Inc

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

Easy as ABC

Pros

The simplicity, cloud based, overall a really good product

Cons

Cant really think of one. It has been a while since I used it

Review Source: Capterra

Response: mHelpDesk, mHelpDesk

October 2018

Thanks so much for your feedback Juan!

Abbe from Megaworld

Industry:  Construction

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

mHelpDesk, Big Help

Pros

It's a great app with good Internet service. Cloud based and very effective, works flawlessly, so ignore the negatives and enjoy this application which is easy to use and manage.

Cons

No cons worth noting from my experience, just make sure you have good Internet connection. Support for this app is excellent.

Review Source

Jeremy from DMCI

Industry:  Construction

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

mHelpDesk is your HelpDesk

Pros

This is a cloud based service and needs good cell phone service, it works very good and highly recommend it for your purposes.

Cons

No cons to report as this application works fine, don't read the negatives just try it, won't disappoint.

Review Source

Michael from Carl Zeiss Philippines Pte. Ltd

Industry:  Other

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Review of mHelpDesk

Pros

Easy to use, convenient and manageable. It helps a lot in scheduling, worth of investing to a good partner in your business.

Cons

none. although this is pricey but it works well in managing your workflow.

Review Source

Ronan from EEI Corporation

Industry:  Construction

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good communication for mHelpDesk

Pros

This is Awesome app gets done what I need. good communication and follow ups to make sure we had the issue fixed very fast. It sure help a lot with the appointment. features and command are great.

Cons

Best recommended to used and also to buy premium account not just the free version.Your money is worth it

Review Source

Marty from DMCI HOMES

Industry:  Construction

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Very quick and good job for the mHelpDesk!

Pros

The group have been great to work with when we have a address or issue to make beyond any doubt things are included to create our tickets and providing solution's way better. exceptionally fast and great work for this app. love it!

Cons

The time I download this exceptionally bother to me since since I can't open, but I take note that The issue is on my conclusion. There are still a few specialized glitches, but the great here the back staff is continuously speedy to resolve any issues that emerge. which is one the most excellent Im looking for.

Review Source

Warren from DMCI HOMES

Industry:  Construction

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Very quick and good job for the mHelpDesk!

Pros

The team have been great to work with when we have a question or need to make sure items are added to make our tickets and invoices better. very quick and good job for this app.

Cons

the time I download this very hassle to me because I can't open, but I notice that the problem is on my end. My WiFi is not working very well, I like this app for now very good for the team.

Review Source

Regan from Dusit Thani Manila Hotel

Industry:  Hospitality / Travel

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

“Helpful from the word itself”

Pros

This software has an easy way to use. We can quickly search several information and it has a fairly easy navigation program.

Cons

A little bit pricely and somehow you need to be assisted to this software for more information.

Review Source

catherine from Landmark Services Group. Inc

Industry:  Other

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

love all the options you have to customize to your business needs.

Pros

The ability to customize your invoices, having a support team always available to assist you will any issues that come up, and the software is easy enough to teach your team how to use.

Cons

Setting up reoccurring contracts. I would like to see that the job & invoice is a new invoice with a new job, not the old invoice & job come up the next scheduled visit.

Review Source

Lance from PCPPI

Industry:  Food / Beverage

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

mHelpDesk Review

Pros

Customizable software! it helps me to view my template without a hassle and it organizes the customer's inquiries.

Cons

Great customer support is a very good point about this software and for that, I don't have any problem at all.

Review Source

Cherith from Pru Life U.K.

Industry:  Insurance

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Helpful! Automation at it's finest

With mHelpdesk everything is just a click in the computer. From our whole team, thank you for a job well done mHelpdesk! You've always deliver what is expected from your service.

Pros

My business partners love how this software helps us manage our business well. From setting up our desktop to acquiring the mobile application, it is as easy a a breeze. We can work offline using the tool which is amazing since most of the time, we are out of the office and wifi signal or cell signal it out of hand. Basically, with mHelpdesk we can do everything!

Cons

There is a sudden lag on the application and the free trial days are way too short. I hope they extend it to atleast 30 days, it would have been better.

Review Source

Mylene Joyce from Unilever Global Services

Industry:  Food / Beverage

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

mHelpDesk Performance

mHelpDesk is an efficient work order management tool.

Pros

Being able to easily view workorders that have been placed is a very satisfying thing. It shows productivity and efficiency!

Cons

Though the tool has a lot of advantages, it's low light is it's poor ability to track mobile. It is most of the time inaccurate.

Review Source

Doly Arm from Ayala Corporation

Industry:  Construction

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

good apps(mHelpDesk) have a perfect features

Pros

The App has been excellent. I like getting on the chat support and going over any issues or things. It is very recommended apps for a lot of interested. it is simple to use and manage, and encompasses a ton of fine options. Their development team looks to own done a decent job, while not creating the app too sophisticated. The support has been wonderful.

Cons

Sometimes i've got some issue with this app. however smart issue here they client service says they're going to fix issues and most of the time they are doing.Not often does one get that sort of support. Overall nice app!

Review Source

Martin from RNC Construction

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

October 2018

Home Advisers

The help desk was very fast and helpful, even to a non tech savey person like myself asking "dumb" questions.

Pros

I like the easy to navigate format...everything seems pretty upfront and basic.

Cons

I havent had the chance to fully use this software yet to find any annoy or rough spots.

Review Source: Capterra

Response: mHelpDesk, mHelpDesk

October 2018

Thanks so much for sharing your experience Martin! We're grateful to have you on board.


Displaying 1 - 20 of 696 reviews