mHelpDesk Software


 

mHelpDesk is a field service solution that works to organize and manage service requests, billing, reports and customer relationships.

mHelpDesk has multiple features to support a field service-oriented business, including integration with QuickBooks for accounting as well as offline mode, which allows technicians to continue using the solution in areas without internet or cell reception.

Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.

Work orders are customizable, allowing organizations to create work order templates that make sense for their business. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.

 

mHelpDesk - Business management
 
  • mHelpDesk - Business management
    Business management
  • mHelpDesk - Collect payment
    Collect payment
  • mHelpDesk - Job summary
    Job summary
  • mHelpDesk - Quickbooks integration
    Quickbooks integration
  • mHelpDesk - Job scheduling
    Job scheduling
  • mHelpDesk - Scheduling and dispatch
    Scheduling and dispatch
Supported Operating System(s):
Web browser (OS agnostic)

526 Reviews of mHelpDesk

 

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Software Advice Reviews (237)
More Reviews (289)

Showing 1-20 of 237

Mike from Great Lakes Waterproofing, Inc.
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Top Shelf

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

From the CEO, Vincent Wong to the support staff like Meghan and all her counterparts. Top shelf support and service. They strive to constantly improve their system based on customer feedback.

Very collaborative engaged!

Most of the cons have been eliminated by their upgrades. We did have quite a bit of loss initially, but I believe it was more operator error on our end.

Pros

Mutually collaborative effort is ongoing and they improve daily! Very professional folks that listen and understand.

Review Source
 
 

STACY from SOLUTION BASED
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

KNOWLEDGEABLE STAFF!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Today, mHelpDesk Support offered me a work-around inside estimate/invoicing PDFs to help display important info to my customers. In addition, they added a field to my invoice (which I couldn't have figured out myself) within a few minutes. I could go on...

Pros

The mHelpDesk Customer Support Team is terrific. I have had to reach out a few times in the past 3+ years I've been using the platform, to learn how to make the system work better (on my end) for my company. EVERY SINGLE CALL was answered in a friendly and knowledgeable manner.

Cons

I needed some coaching on how to relocate line items. With a helpful pointer, I was able to do it easily.

Review Source
 
 

Serwa from Xclusive2Wear
Specialty: Contractors
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great platform to keep everything together.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The ease of this program exceeds expectations. It helps the work load flow. It allows you to keep everything in order and organized.

Cons

Online support waa a bit tricky at first but now things are flowing on the same page. A walk through using the program is definitely a plus to get the full use of the system.

Review Source
 
 

Karen from House Doctors
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Online support is great but this software needs more features as their competitors.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Can always get in touch with online support quickly. The website is easy to navigate from one field to another.

Cons

This product does not have all the sophisticated features of it's competitors. The latest for example, I am just trying to generate a "Lost" lead report with contact information, such as address and phone number. This along with many other features is not available.

Review Source
 
 

Mike from Douglas Landscapes
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great product and outstanding customer support. A must have for any service oriented business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It brings all the work flow into one platform. Friendly customer support is always available to walk through steps.

Cons

Would be helpful to have more training videos on specific areas such as creating and entering pricing lists and creating sub lists for individual client pricing.

Review Source
 
 

Peter from Atlanta Granite Express
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

great product and thank you for help.

Pros

Sending invoices and receiving money emailing estimates that can be approved and then paid for though your merchant services

Cons

Need to be able to populate customer reports rather than job reports. Filtering seems to be one of my issues to get better at

Review Source
 
 

Jered from Innovative Cabinets and Closets
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Solid, reliable software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the overall cost........ you can't beat it!

Pros

By FAR.......... the support team and system they use to answer questions in "real time" is the strength of this software.

Cons

It has a few features that work differently depending on what screen or where you access the data from (which can cause some occasional confusion)

Review Source
 
 

Robbie from SecurePRO, Inc.
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Frustrated with Help Desk today

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Syncs with QuickBooks

Cons

Creates issues with Sync

Today - help desk was really lagging and clearly not understanding the problem. I could almost correct 40 entry issues which waiting for responses. The person said that I had her undivided attention but if I wanted more real-time help, I should phone into their other phone number. On hold with them now for 16 minutes....hanging up to correct issues one-by-one.

Review Source
 
 

Nestor from Kwikscreen LLC
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

The web and mobile application is great and it syncs very well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like how user friendly the application is. The system syncs really well with the information to be up to date.

Cons

I would like to be able to control the permissions more for each user. Also, have the access to load pics at estimate level from mobile app.

Review Source
 
 

William from Outdoor Property Services LLC
Specialty: Maintenance / Field Service
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Competitive Advantage

Ease-of-use

Functionality

Product Quality

Customer Support

FOR ME... This program provides me a competitive advantage with others in this industry... Consequently, I DO NOT discuss my invoicing and would NEVER RECOMMEND it to a competitor.

Pros

On line payment options... Immediate Billing... Saves me a lot of time... Historical Data is preserved.

Cons

For My Business... The pricing varies with each customer... I would like and OPTION to set up PRICING and SERVICES for each individual customer so that when creating an invoice the pricing for the service is duplicated for that specific account.

Review Source
 
 

Sebastian from RS United Construction
Specialty: Construction
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

All-in-one

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great tool for small businesses specially when your on the field a lot.

Pros

I am able to run multiple aspects of my business, and employees all on a friendly mobile app or laptop. Simply Awesome

Cons

the syncing features with lead generators sometimes lags or has wrong cusomter information. Not sure whose fault that is

Review Source
 
 

Dani from The FPCO
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

R&D has been great at taking our suggestions and working to implement them

Pros

Has almost everything we were looking for to go paper free!
Able to work from anywhere
Able to have real time data with our field techs

Cons

There are a couple functions that we would like to have. At this time we are not able to upload files from our ipads and we have had some syncing issues with the ipads

Review Source
 
 

Avner from Security Camera NY
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Very easy to use and GREAT customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Customer Service agents are amazing. They go out of their way to help you especially Andrew and Selena.

Cons

A little on the pricey side and takes a little getting used to but after you play with it a little you should be a pro and the customer service agents are there to help with any problem you might have.

Review Source
 
 

Jessica from St. Croix Electric LTD
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Jessica's review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very customize-able, Awesome staff
Response time rocks

Cons

Wasn't informed payment was in USD even after giving the company's Canadian address
Would like to see when invoices are reviewed by customer

Review Source
 
 

Tom from MCMECH
Specialty: Maintenance / Field Service
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

tech support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

get product that does an excellent job.
Awesome value
looks like they are constantly improving the experience

Cons

Would like to import customer equipment via csv instead of manually (we have a huge database)
Changes for the better are often incorporated but an email or notification of what to expect would be better than just stumbling upon a different function (what can I say, I am old ;)

Review Source
 
 

Amy from OnePoint Technologies
Specialty: Maintenance / Field Service
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

MHelpdesk Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is very user friendly and the customer service team is spot on and extremely helpful if ever there is an issue.

Cons

I wish it had a few more customable features such as the use of a highlighter option, etc. That may be a feature that I alone would like though.

Review Source
 
 

Tarik from Morostar
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Very customizable yet requires patience..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I don't want to say that it's a double edged sword, but it kind of is.. It's great that you can control how the software works, but then again do you really have the time and patience to spend at the initial setup. If you do, then you will appreciate the flexibility of this software.

Pros

It's fantastic that almost everything this software offers is fully user customizable. So those of us that require a strong attention to detail will be content.

Cons

The software requires a lot of time to setup when you choose to customize most of the standard features.

Review Source
 
 

Olivia from Rob's Window and Glass repair, INC.
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Just about the easiest system in the world to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I researched quite a few different comparable products and this is by far the best. I have a very small business with a staff that HATES technology and change and they are even capable of using this system.

Pros

It's Crazy Easy to use!
You can manage your "people" in one spot. I can see my customers and staff's profile in the click of a button.
I can organize my techs work by "Jobs" that connect right to their schedules.
The estimates are professional and accurate.
I can hide details that I don't want to share with my customers on any "template" I need to.
It is very easy to customize your templates.
You can search by any piece of info you have (name, phone number, email, address etc.).
The reports are extremely easy to run and very detailed.
The app Has a functioning offline mode for when there is no service.
The app and online version give you the option to see other peoples schedule (if they have permission).
The app used google maps so it is always up to date.
I can hide confidential info from my techs based on permission.
My people can clock in and out right from their phones.
It is compatible with quick books.
I can easily calculate my markups right from the estimate screen.
The customer service is absolutely unbeatable. They are always there during business hours. Everyone I speak with fixes my problems right away no matter if it is in a chat screen or over the phone.
Lastly everyone I speak with is clear and concise. I am speaking to people that know what they are doing.

Cons

I wish i could see a real time map view of where my techs are and have been from the online version. They have the option on the app to view a map of where an employee has been that day but I don't think there is a real time map of my people right from the online version.
This product is a little expensive for a small business if you have a lot of employees that need to have an account.

Review Source
 
 

David from Hutton Power & Light, LLC.
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Keep it simple stupid.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have tried all kinds of apps. This one is the best.

Pros

Customizable
Easy to use
Customer logins
Easy to keep track of job status
Excellent customer service

Cons

Wish they did more on boarding
Data migration is a bit expensive
Wish we could breakdown sales by department

Review Source
 
 

Crystal from Comfort Time Heating and Cooling
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Never Disappointed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a necessary tool now in our business. It has made invoicing and customer tracking more efficient so we can focus on our customers more.

Pros

The great customer service.
The work flow from the lead to the payment is simple and easy to use.
Easy to track customer interactions.
Their mobile App is just as simple as desktop version

Review Source
 
 
 
Showing 1-20 of 289


February 2018

February 2018

mHelpDesk a solid tool for MSPs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Features, versatility, SQL database, reporting, etc.
Customizable Coloring of the work order type Recurring maintenance Report
I like the helpful the customer service agents. They really try their best in my opinion.

Cons

A few little things we would like to see are missing.
The product is excellent; the only downside that I could find so far is that it's not free.
Anything which is not part of the system can usually be figured out with a work around or help from the tech team.

Review Source: Capterra
 


February 2018

February 2018

Good software for time tracking and employee days

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to truly track schedule schedules and hours with ability to add as many employees as needed.

Cons

The cost to add is ok, but I use General Contractors and so the ability to track them and pay out the same is not comparable.

Review Source: Capterra
 

Mark from VIALARM Security and Fire

February 2018

February 2018

Our experience has been extremely positive. No other company would go this far for a customer.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Pros

The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.

Cons

Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: February 2018

February 2018

 

Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.

 

Erick from Sonivision
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

I'm starting as a user of the system but it works very well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its easy to use.Being able to have online support at all times helps quickly resolve any configuration or operation problem

Cons

Unable to customize the "custumize view" as required by each user, everything is according to how the administrator configured

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: January 2018

January 2018

 

Thank you for this feedback Erick--very helpful! I'll share the customized view information with our product team. Appreciate it!

 

Sigrid from Ye Olde Soot Sweepers Ltd.

January 2018

January 2018

Easy to use, even for techs on the road via mobile app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Much better overview than having binders for each technician separately.

Pros

- The call center and online chat are easy to reach and they answer the phone or reply on the chat within a reasonable time.
- I prefer to work on the weekly view which tells me who will be where on what day.
- I get progress emails from them, where their product team is at with the problem I reported.
- Easy to make changes myself e.g. to adjust entry fields, staff, staff options etc.

Cons

I would prefer if it would be possible to have today's day highlighted only in the top row of the weekly view where the date is.
When it is busy it is easier to get mixed up with the dates. When being in the weekly view it would help a lot if at least the background of the date field would be highlighted.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: January 2018

January 2018

 

Thank you for this feedback Sigrid! We really appreciate your business.

 

Joe from D.M.S. Service Ltd

January 2018

January 2018

Excellent professional program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Completely streamlines and organizes our business. The best program we have used in 20 years. I would definitely recommend this to any type of business that offers a service to their customer.

Cons

Customer service Representatives do not make alterations to the program to allow the program to work more efficiently for our business.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: January 2018

January 2018

 

Thank you so much for this review, Joe. We're so fortunate to have the opportunity to work with you and your team.

 

Kari from ABOUT Plumbing

January 2018

January 2018

Program is AWESOME

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Work efficiency.

Pros

The ability to communicate with my technicians out in the field,
The ability to send Estimates and have them Approved online..AWESOME.

Cons

Couple glitches when syncing with quickbooks.
Nothing that wasnt simple to fix though.
I have not experienced anything worthy of "least" liked about the software.
Everytime i run into a situation that cant figure out myself I give customer service a call and EVERY rep i have talked to is super friendly, helpful, easy to understand and really patient.
There has not been anything they haven't been able to help me with....

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: January 2018

January 2018

 

Thanks so much for these thoughts Kari! We really appreciate the business...

 

Robert from Matthews Well & Pump

January 2018

January 2018

Wonderful support staff that are very accommodating and straightforward.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

mHelpDesk allows us to streamline all our paperwork in an efficient manner. One of the best aspects is how quickly we are paid for our services from our customers.

Cons

Some of the features are not as customizable as we would prefer. For example, the text alert sent to customers could allow for some better customization.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: January 2018

January 2018

 

Thank you for this feedback Robert! We're so grateful to have your business and be able to support Matthews.

 

ACILEGNA from Team Alpha

January 2018

January 2018

The best team whit the best customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We save more time in documents and office process

Pros

Friendly, fast, functional. Really professional sincronicing whit quickbooks software. They has payment processing.

Cons

Nothing everything its fine, they doing update every day for the best experience. Her payments processor has some conflicts

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: January 2018

January 2018

 

Thank you so much for this, Acilegna. Our team has really enjoyed working with you!

 

Jeandra from Crockett Electric

January 2018

January 2018

Excellent response time from the MHelp text Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of cross referencing jobs to scheduling. The ease of accessing the job from the schedule to edit, etc. The response time of the Text Team in resolving issues by addressing the issues without a lot of Q & A to name a few.

Cons

Just a few glitches...when assigning a contact in a job or estimate, then saving the doc, the assigned contact disappears.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: January 2018

January 2018

 

Thank you so much for the feedback Jeandra! We really appreciate it, and the opportunity to work with Crockett Electric.

 

Dave from Motti Renovations

January 2018

January 2018

Excellent customer service. Good value. Always there tohelp

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Big help in beginning great follow up, easy to use. Send out the immediate welcome e-mail I like it.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: January 2018

January 2018

 

Thank you for your feedback Dave! And thank you for the opportunity to support your business...

 

Scott from Tex Painting, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

The entire process from signing up to rolling out has been exceptional- #moneywellspent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to track many different metrics in my business. The ability to manage a paperless service business keeping every document in the cloud.

Pros

Business before mHelpDesk had us lacking in reporting and a general understanding of our numbers.

We now have the ability to track our sales, booking rates, marketing dollars and customers in a simple format that anyone on our team can use.

If you are considering a new CRM, I recommend Mhelpdesk. I tried rolling out 4 other competitors all of which were too cumbersome, confusing and lacking in functionality.

Mhelpdesk has unbelievable support and the system is not complicated- anyone can use this platform with or without computer abilities.

We look forward to partnering with Mhelpdesk for years to come.

Cons

Anything which is not part of the system can usually be figured out with a work around or help from the tech team.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: January 2018

January 2018

 

Thank you so much for this review, Scott! We're glad that the reporting and other parts of mHelpDesk has been #moneywellspent for you and your team. :)

 

Karen from Plumbing 911

January 2018

January 2018

Highly recommend this product. We used to use WINTAC and made the switch and couldn't be happier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Mobile friendly and ease of use. Customer service is great too! Another Pro is that as we type in the address, it is linked with Google and it will give you the full address with correct spelling, with city and zip. It cuts our time down in entering addresses; along with ensuring the address is correct for our technicians. No more misspelled addresses!

Cons

Some times the click down feature gets stuck when operating from my iPhone and it won't allow me to select things. So I have to click save and do it again and then it works. I think it is a bug with the new iPhone; hoping they will fix it soon.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: January 2018

January 2018

 

Thank you so much for your review, Karen! We're so glad that the mobile app has been helpful for your business.

 

Bridget from Ocean State Air Solutions

January 2018

January 2018

Great support team at Mhelp. The software is easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its' pretty straight forward and easy to navigate. Helps me manage our calendar and keep updated customer information.

Cons

I would love to see more control over what I see on my screens. Would be great to have the ability to move and adjust columns that I do or do not want to see. I always submit feedback in hopes to help improve usability for myself and others. Reporting is still lacking a bit but they are working on it.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: January 2018

January 2018

 

Thank you for your review Bridget! Our support team has really enjoyed working with you.

 

Tommy from Sweeps & Ladders

January 2018

January 2018

Great idea, bad implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is robust, but difficult to navigate. Take a lot of time and effort to incorporate it into your business.

Cons

Tech support is hit or miss. At the time they had an issue with QB integration. Steep learning curve on the daily operation of this system.

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: January 2018

January 2018

 

Thanks for your review Tommy--we enjoyed working with you last year and are sorry that mHelpDesk wasn't a fit for your business in the end. Please let us know if there is anything you need in the future!

 


January 2018

January 2018

Great management tool..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

mHelpDesk has been great at helping me schedule and track my jobs in real time helping my business flow in a much smoother manner.

Review Source: Capterra
 

Anton from 3TEC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Not ready for the real world, to little features too much money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After this unsuccessful start with Mhelpdesk we had better starting point to select a follow up application

Pros

The initial support was good, it looked promising we had a check list with required features they said it would all do , until we started using it

Cons

web interface is slow and crashes frequently, navigation not very intuitive , too many clicks for everything. bugs in security settings, bugs in mobile app, not many usable features and reports.
the job list started crashing one we had about 200 jobs loaded
we canceled our subscription after 3 months i really don't understand how they got all the good reviews?

Review Source: Capterra

  Response: mHelpDesk, mHelpDesk

Date: December 2017

December 2017

 

Vincent here, CEO of mHelpDesk. I want to personally thank you considering us. Please know I take feedback seriously.

I looked through your history and could not find anything related to slowness/crashes. If you ever come across it please bring it to my attention so I can look into it. I did find a support case where your list needed a setting to display correctly. I'm glad that Kaye was able to quickly resolve this for you.

I also want to thank you for the suggestions you made on redesigning mHelpDesk to fit your needs. I consider myself a techie like you and can see the benefits.

That said, our clients choose mHelpDesk because of how easy it is to use. That is why we were not able to redesign this part of the software for you. Obviously, I understand this wasn't what you wanted to hear.

I sent your feedback for review. If the "majority" of our users agree we'll happily change it. mHelpDesk was built on client feedback! Maybe one day we can win you back. Thanks!

 

Sylvette from CWH
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Called support several times and it was a terrible experience. Was sold on versatility - laughable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

UI was clear and clean, ease of use on the mobile application was the main reason this software was selected. We were sold on the idea support was on-point and the software was modifiable to the users needs, with the exception of hard-coding the program itself.

Cons

Customer service actually hung up on us, which could have been accidental except they didn't reach back out?? Hold times varied from 26 minutes to 38 minutes. The unassigned board in the dispatch module does not show the dates of service so you have to select each service to determine if its time to schedule their maintenance. Then if you head to the jobs section where it does have the date of service it doesn't list the property address, so one has to go into the account to find the location - not the most effective way to schedule or dispatch. Needs functionality support and upon speaking of this we were hung up on - shameful.

Review Source: Capterra
 

Mark from Comfort Services, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Highly recommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Mhelpdesk is a simple to use software that is a one stop shop to take jobs from creation to completion. Support is second to none.

Cons

The mobile application is a bit slow and could be more user friendly. But our guys have laptops so it hasn't effected us all that much.

Review Source: Capterra
 


August 2017

August 2017

The just told me what I wanted to hear

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The app could take calls and be customized but for a fast paced on demand service is basically useless.

Cons

I gave a list of things I needed done before I signed up in email. It explained everything in great detail. They said it could be done but after paying for 4 months plus the setup fee found out it could not be done.

Review Source: GetApp