DealerCenter

Freshservice

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Ratings & Reviews

Overall Rating

4.87 / 5 (1,259)

4.53 / 5 (366)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

5.0 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

5.0 / 5

4.5 / 5

Last Reviewed

February 25, 2020

January 22, 2020

Pros/Cons

  • Pros

  • I love the organization of the dms, especially the reports and dashboards. The mobile app is also great!

  • Very easy to navigate it is quick and easy at the click of a mouse. The tools are amazing. I like the form selection and easy to use,

  • Cons

  • Everything is fine the only thing I would say is that it is a little expensive.

  • I wish the DC mobile was fast, it moves a little slow but its still a great product

  • Pros

  • It's powerful and easy to use It's fast and stable It works well with all major browsers It's updated frequently with new functionality The support is very responsive and effective

  • Simple interface that is clean and easy to navigate. Good pricing.

  • Cons

  • The project management part in Freshservice is okay for small companies, but lacks a few features you need when managing bigger projects.

  • Automation rule are restricted in what they can use (eg you can't use tags on any rules). Project management has clearly been dropped, which is disapointing.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots