--- title: "Document360 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Document360. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Document360 is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/document360-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Knowledge Base Software](https://www.softwareadvice.com/crm/knowledge-base-comparison/) / [Document360](https://www.softwareadvice.com/crm/document360-profile/) / Document360 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/document360-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/document360-profile/alternatives/) # Document360 User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 292 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 202 reviews (69%) - 4 stars: 83 reviews (28%) - 3 stars: 5 reviews (2%) - 2 stars: 1 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - One of the standout features is the clean authoring experience along with the ability to manage categories, workflows, and analytics in a centralized place. - The search functionality also makes it easier for end users to find relevant information quickly, helping improve self-service and reduce dependency on support teams. - By providing a central, searchable repository, it has dramatically reduced the time employees spend searching for information, which boosts internal productivity. ### Most mentioned cons - In some cases, relevant articles do not appear at the top of results unless keywords are very precise, which affects content discoverability. - The main drawback is the licensing model: even if you're only using the platform in one other language than English, you're required to purchase an English license. - So far the only down side I have seen is that the tables do not have a freeze header function to stay while scrolling. ## Document360 customer reviews Showing reviews 1-25 of 292 (page 1). ### Document 360 knowledge base experience - Overall rating: 5/5 - Reviewer: Atul B. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We can easily manage internal and external documentation here. Also, it has a self-sign facility which helps our end users sign up and easily we can map their domains to specific parts of the documentation (categories). Document 360 has integrated Eddy (AI), and our end users are really happy while using it. Even our support ticket count was reduced. Analytics reports give so much detailed information to analyze our user's interests. Knowledge-based customization helped us to make it the way we want. Even the customer success team offers some ready templates, which is so nice. Document 360 is not just providing solutions but making their (CX) customer experience better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is really easy to integrate and use, you have all the different types of configurations available to use to implement and make the (CX) customer experience better. One important thing Document 360 is always ready to adopt new features their customer need. That is the main reason we migrated our knowledge from confluence to here. It is an easy to use platform with WYSIWYG editors. We use Document 360 daily to update the Xponent knowledge base. Whenever we encounter any issues or require support for changes, we receive it as quickly as possible[]. Special thanks to the customer success team for that. #### Cons I really do not have a list of features that Document 360 really does not support, We have already requested those required features and many of them are included in recent releases. #### Reasons for switching to Document360 We loved the Document 360 platform because it is: Advanced configurations Advanced security to manage users and readers Advanced analytics AI integration Advanced WYSIWYG editor Readers feedback feature Customizable (Knowledge Base can layout, styles can be change the way we want) Always launch new features, accept new feature request Quick customer support --- ### Simplifying Documentation Management with Document360 - Overall rating: 4/5 - Reviewer: Vignesh S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Document360 has been a reliable platform for creating and maintaining a modern, professional knowledge base. It’s especially valuable for teams looking to improve documentation quality, customer self-service, and internal knowledge sharing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We’ve been using Document360 as our knowledge base and documentation platform, and it has significantly improved how we manage and deliver product documentation. The platform is intuitive and easy to use, making it simple for both technical writers and cross-functional teams to contribute content. Organizing articles, versioning, and maintaining structured documentation has become much more efficient. One of the standout features is the clean authoring experience along with the ability to manage categories, workflows, and analytics in a centralized place. The search functionality also makes it easier for end users to find relevant information quickly, helping improve self-service and reduce dependency on support teams. That said, there are still areas for improvement. At times, formatting and customization can feel limiting, especially for more advanced requirements. Some workflows around reviews and content styling could be more seamless. A few users also mention limitations in flexibility and occasional friction with larger documentation setups. #### Cons While Document360 has been useful overall, there are a few areas that could be improved. One challenge is the lack of consolidated analytics across workspaces, as reporting is currently available only at the individual workspace level, which makes it harder to get an overall view of documentation performance. Additionally, MCOP integration for analytics data is not yet available, limiting deeper reporting capabilities. We have also experienced some friction with features such as HTML export, which can be buggy at times and often takes a while to get addressed. Another concern is that several smaller usability or product issues tend to get converted into feature requests, but without a clearly defined GA timeline, making planning difficult. There are also certain limitations around features such as API token usage, daily export size limits, and other usage caps that can introduce additional costs or operational constraints for teams managing documentation at scale. While none of these are deal breakers, improving flexibility, transparency, and turnaround time for enhancements would make the platform much stronger. #### Reasons for choosing Document360 Archbee was new and we did not have the confidence that it could deliver what we need #### Reasons for switching to Document360 Confluence Server EOL'ed and lacked AI features --- ### Has potential, but creating a truly personalized tool is challenging. - Overall rating: 3/5 - Reviewer: Lara H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The sales pitch did not align with the actual product. However, the onboarding team was extremely helpful and available several times a week. The main challenge is that some issues cannot be resolved, especially for a startup with limited resources. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros [sensitive content hidden] , the onboarding specialist, has been doing his utmost to address all challenges. He has been available at all times and responds to my emails very promptly. #### Cons The platform is very limited as a private solution: there’s no ability to customize the sign-up emails, PDF documents display poorly, and there’s no option to create folders. Everything is divided only by categories and articles, which makes navigation cumbersome. Additionally, the homepage design options are extremely limited. The process for design, migration, and changes has been very slow. It took two months, and we are still not satisfied with the results. I have not been able to fully launch it because it does not meet our expectations. #### Reasons for choosing Document360 Price (it was cheaper), the possibility of customization --- ### Structured and Reliable Documentation Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience with Document360 has been positive, especially for building and managing a structured knowledge base from scratch. The platform is easy to get started with, and the learning curve is low. It supports clear organization of content through categories and articles, which helps maintain consistency as documentation grows. Creating and updating technical content is straightforward, and features like versioning and backups make it reliable for ongoing maintenance. It works well for standard documentation needs such as product guides, internal knowledge bases, and FAQs. The portal experience is clean and accessible, which improves usability for end users. At the same time, there are some trade-offs. Advanced customization and layout control are limited, and managing large-scale updates or collaboration across multiple contributors can require additional effort. In summary, Document360 is effective for structured documentation and day-to-day content management, with some limitations when it comes to flexibility and scale. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What stands out most about Document360 is how well it supports structured, scalable documentation without adding unnecessary complexity. The category and article hierarchy is intuitive, which makes it easy to organize large volumes of content and maintain a clean knowledge base. The editor strikes a good balance between simplicity and control—you can create well-formatted technical content quickly without needing heavy customization. Versioning and backup features are especially useful. They allow you to track changes, restore previous versions, and work confidently without worrying about losing content. The ability to manage multiple versions of documentation is also helpful when supporting different product releases. The portal experience is another strong point. It delivers a clean, user-friendly interface for end users, with good search functionality that makes content easy to discover. Finally, the ability to embed media, add callouts, and structure content clearly makes it well-suited for technical writing, especially when you need to explain workflows or systems in a readable way. #### Cons One limitation is the editor flexibility. While it is easy to use, it can feel restrictive for advanced formatting or highly customized layouts. Achieving very specific designs or complex structures sometimes requires workarounds. Search accuracy can also be inconsistent. In some cases, relevant articles do not appear at the top of results unless keywords are very precise, which affects content discoverability. Managing large documentation sets can become cumbersome over time. Bulk actions, restructuring categories, or moving multiple articles are not always as efficient as expected. There are also limitations in collaboration. Real-time editing is limited, and handling simultaneous contributions from multiple writers can lead to version conflicts or extra coordination effort. Finally, customization of the knowledge base portal (branding, layout behavior, advanced UI changes) is somewhat constrained unless you rely on higher-tier plans or custom code. #### Reasons for choosing Document360 Ease of use, AI Search, Easy deployment and content creation --- ### Document 360 - Happy Customer - Overall rating: 5/5 - Reviewer: Daniel D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very easy to use and configure and very responsive and quick to load for users worldwide. Support has been very quick and helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Renders uploaded Word documents and images cleanly and clearly with no adjustments required. It is simple to reorganize the site and documents and to perform source control. #### Cons A higher limit on uploaded doc sizes. I would like the search to be more flexible such as searching for non alpha numeric character e.g. @. Would be good if it could search images, #### Reasons for choosing Document360 Simplicity and focused product and low entry cost --- ### Professional Product documentation at last! - Overall rating: 4/5 - Reviewer: Zoe G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Document360 has been very positive. We've had a lot of help with various aspects of our migration and launch, which has been fantastic. We're so happy to have moved away from our previous, very time-consuming documentation tool! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The migration team has been very helpful, patient, and reactive to our needs. We've been walked through each step of the process and we were ready to launch on time. The Document360 tool itself is much better than the tool we had migrated from, and any ideas we've had have been fed back to the Product team. We can see that Product suggestions are actively monitored and considered. #### Cons Sometimes my questions took a while to get a response. I had to chase for confirmation. There could have been more Product training provided. We have struggled to get the help we need from a Cookie compliance perspective. Cookies scanned by OneTrust do not match what Document360 state they provide - this is still being investigated. #### Reasons for choosing Document360 More modern UI, Document360 suited our needs better, they were also more responsive in coming back to us with questions and supports ahead of us choosing them. #### Reasons for switching to Document360 Zendesk Guide was preventing us from scaling. The platform was rarely updated, and the tool is not designed for content creators and editors. --- ### Flexible and versatile platform for knowledge base management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We set out to find a more robust and versatile knowledge base management system that would help us do our work in a smarter and more streamlined manner. The tools provided by Document360, such as bulk management of articles and built-in AI tools, help us scale our operations and get rid of repetitive tasks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The platform is pretty powerful at streamlining content operations without being too complex. We were looking for a platform that would allow content reuse, integrate with multiple SAAS systems, and do that with an easy-to-use user interface. For us, it was also important that you didn't have to be a technical writing wizard to understand content reuse, metadata, and dependencies. The migration process from our existing content was smooth, and the Document360 team supported us along the way and made any changes to the styling that we wanted. The Document360 platform is developing and changing quite fast, and the team is very active in addressing pain points and customer feedback to improve the functionalities. #### Cons The Document360 team has promptly addressed all issues and answered any questions we had. Sometimes, they're a bit slow to respond, but none of my questions have gone unanswered. #### Reasons for choosing Document360 Paligo was too complex for our use case, and ClickHelp for some reason didn't resonate as much. #### Reasons for switching to Document360 Our old setup didn't help us scale and manage our growing content volume in a smart way. We needed a platform with more content features, such as reuse, and Freshdesk being a ticketing platform, not a content platform, didn't have these features. --- ### The Best Platform for Knowledge Management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Much better than our previous system - basically an improvement in every way. Our end-users were able to start using it very quickly and efficiently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to learn. Very flexible and lots of really useful features. Regular feature improvements and additions have been wonderful. #### Cons A bit buggy sometimes. Some features that our organization needs are not available. Shared projects are a bit of a hassle to organize and maintain for us. #### Reasons for choosing Document360 It had the features that we were looking for. --- ### Excellent Technical Documentation Platform - Overall rating: 5/5 - Reviewer: Rajiv J. - Verified reviewer: Yes - Industry: Government Relations - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent experience setting up and using the platform so far. Interacting with the Document360 team has also been seamless and fruitful. They have been professional and courteous and accommodated all our requests. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive to use, feature-rich, value for money, lot of useful AI features, versioning capability, and clean user interface. #### Cons Nothing as of now. Document360 has met all of our needs so we do not see any cons currently. It's all good. #### Reasons for choosing Document360 Ease of use, versioning, feature-rich, clean user interface, and AI features #### Reasons for switching to Document360 Ease of use, versioning, feature-rich, clean user interface, and AI features --- ### Feature-rich and user friendly. But API docs need improvement. - Overall rating: 4/5 - Reviewer: Allan U. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to use and feature rich tool! Speeds up the process for managing documentation and provides a clean and pretty result. Though managing API docs is a struggle sometimes depending on the process you have determined. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Doc360 makes it easy to edit, manage and update documentation! It is very competent and have many features that compete with tools such as Confluence. #### Cons API Documentation management could face some real upgrades. I left a couple of feature suggestions related to that, especially related to swagger file processes. #### Reasons for switching to Document360 Hard and costly to manage the internal tool. Doc360 offered a great alternative. --- ### Flexible documentation hosting tool - Overall rating: 5/5 - Reviewer: Jordan W. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 10000+ employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have a positive experience with Document360. There are some minor accessibility issues I found in the templates, etc. But overall Document360 is very instrumental in setting up a documentation site for our purpose. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has the flexibility in customization of pages and the branding functions that meet our needs. The page structure on our site can be adjusted swiftly and easily. #### Cons It still involves with some learning curve. A user will need to learn through some online help to get a handle on it. Maybe it is a necessary step to help a user fully grasp the capabilities that Document360 offers for documentation. #### Reasons for switching to Document360 We decided to use a product that is more flexible in customization and more powerful in content delivery. --- ### Promising product - Overall rating: 4/5 - Reviewer: Kevin N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a collaborator, I think overall, it's heading in the right direction but with just some minor caveats mentioned above. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Has all the necessary features for collaboration. The rendered layout for the docs and interaction with pictures seem to be pretty smooth. #### Cons Eddie AI wasn't able to properly answer some basic documentation questions regarding our content. Reviewing, assignment and publish process was not that intuitive. #### Reasons for switching to Document360 Better process flow for collaborators. We used to have many parts in order to deploy docs. --- ### Loving Document 360 - Overall rating: 5/5 - Reviewer: Tory T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered It has been exciting, as it offers so many options that before required a human input for. So, it is more efficient, highly effective, but still allows you to put your own touch and spin on things to allow your work to reflect you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has all of the resources you could want or need. It has features for bilingual processing for artwork, you can use structures within for articles or use free-style. The sky is the limit. #### Cons It does take some adjusting given all of the added features, after using Word for so many years for articles. It also takes repetitive clicking, just to orient yourself to where things are and where to go for what you need. It just requires some adjustment. #### Reasons for switching to Document360 My company was looking for a more all inclusive option. --- ### Great authoring tool with great support - Overall rating: 4/5 - Reviewer: Brianne B. - Verified reviewer: Yes - Industry: Information Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered The transition from docs as code to Document360 has been very smooth. The support team has been there every step of the way and is very available whenever I have needed help. I always have a response within 24 hours and then receive updates regularly about the progress. Our main pain points with our previous documentation method, docs as code, were the lack of authoring features, the time spent on maintaining the front-end website, and unreliable or outdated content. Document360 has helped us to resolve each one of these problems. The authoring tools such as the review workflow for better collaboration, versioning, the glossary, templates, and content reuse have been essential to us. The ability for readers to leave feedback has also been a welcomed feature. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy and intuitive the interface is to use. I'm able to write, manage, publish, and customize everything from the same location smoothly and easily. The content editor has all the necessary features and more. Furthermore, the support team is always open to feedback to improve it. The article versioning capabilities are more helpful and intuitive than git or other tools. This allows me to get my work done quickly and effectively to publish on time and revert to any previous version if needed. It is very easy to fully customize the produced KB website to fit our needs. I a not a developer and don't like to spend my time fiddling with the front end but it has been very to customize and make changes. The support team is also very helpful and punctual when I've needed help to customize certain elements. #### Cons Some of the features available through Document360 are only available via add-ins and not by default, meaning the overall cost can increase depending on your needs. #### Reasons for choosing Document360 Often authoring tools use XML but we have team members were aren't familiar with XML so Document360's WYSIWYG editor was preferable. Furthermore, we only create online content, not online and print content, we didn't need a huge system. --- ### solid documentation platform - Overall rating: 4/5 - Reviewer: Lorren B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Doc360 is a reliable tool that provides great value, but improvements in formatting and customization would push it from “great” to “excellent.” #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Doc360 is a solid documentation platform with a clean interface and powerful search capabilities that make it easy for teams to find and manage content. The collaboration features are intuitive, and the ability to version and categorize documents has been a big help in keeping our knowledge base organized. #### Cons That said, there are still some pain points. The formatting options can be inconsistent at times, especially when importing or editing longer documents. Certain layouts don’t always carry over as expected, which means extra cleanup work. While not a dealbreaker, it can slow down the documentation process. --- ### Director Customer Operations - Overall rating: 4/5 - Reviewer: Danyel P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience using Document360 has been positive. It achieves the objective which is to have a central place for a team to locate documented processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I appreciate that Document360 provides a place for all documented procedures to be stored, edited and versioned #### Cons The editing features are not always user friendly. Copy and pasting, formatting are not ease of use as it is when working in a Word document. --- ### Great tool, but room for some improvements. - Overall rating: 4/5 - Reviewer: Adam K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A thorough product for a knowledge base site builder. Has a lot of functionality to develop your sites. Doc 360 has a lot of tools which would cater for pretty much all you need. I feel some areas of Doc360 could be simplified a bit better, but overall a good product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I think the expansive way Doc360 can be managed by the administrator. You are able to customise the Knowledge base to suit your brands look and feel relatively easily. The preview options, and sharing draft articles are very simple and make for easier sharing and feedback from stakeholders. Analytics are very helpful too so you can drill down on searches and analyse any key information you may need to consider to update your articles. Building out articles are relatively straight forward with good options for the type of blocks you want to add within your article. #### Cons I found at times some elements are not that easy to edit, such as when you add a table, it doesn't seem easy to edit and can be a bit clicky. Whilst I like the editor and the blocks to build articles, I don't feel it is as user friendly as it could be, sometimes a bit fiddly. And improvements on updating an article across a number of workspaces. I don't find how you manage users, group assignments that straight forward. --- ### User-friendly and time saving documentation platform - Overall rating: 5/5 - Reviewer: Sabitha A. - Verified reviewer: Yes - Industry: Graphic Design - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Our documentation was scattered across tools. Document360 centralized it, helping us build a single source of truth. Customers find answers faster, and our support load has dropped noticeably. I have started a relation with Eddy AI #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Document360 strikes a perfect balance between simplicity and enterprise-grade features. The editor is fast, the portal is user-friendly, and the public site looks professional right out of the box. #### Cons Minor UI glitches when switching between article versions, but nothing blocking. Expecting more filter options which would be helpful. --- ### Good product with a great support team - Overall rating: 5/5 - Reviewer: Briana H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great support team, quick responses and always ready to help. Product UI is overall intuitive and easy to use. Fast product development, including user feedback and real life needs to advance the product in the right direction. #### Cons Hompage builder is a bit unintuitive and could be improved to make homepage creation easier without help from the customer teams. --- ### Document360 Feedback from AJ - Overall rating: 4/5 - Reviewer: Alfredo Jr. R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Above Average after the new version although I'd like to say that every time I log in, it shows that I have a Reader Access so I needed to log out and log back in to refresh that. Not sure if it's because of cache/cookies. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I'm a new user so I haven't navigated all the features yet but so far, I'm able to publish what I need to. #### Cons Before the new version, I was having a hard time working on the spacing and tables as it doesn't allow me to enter spaces in between them but I believe this was already fixed with the new version. --- ### decent tool for managing knowledge bases - Overall rating: 4/5 - Reviewer: Luka K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In general, I believe it's a good product, with a bunch of capabilities, powerful AI search functionality, but it's not so easy to use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the ability to customize the layout and set up internal/external knowledge bases. Also, its search with AI functionality works well. #### Cons It's not as simple as expected to change/update the design of the knowledge base. Having a visual/inline editor would be great. --- ### Beware: Not for Startups - Overall rating: 1/5 - Reviewer: Dan P. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Nasty. Not happy at all. The website clearly states for qualifying startups, which we were, no charge for 6 months with a card. Not the case at all. Stay away. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Started off well and then as a startup we were hit with a $11,000 bill. #### Cons Startup program is fake just to get you in the door and adding documents, then they hit you with a very large cost. --- ### Intuitive and supportive - Overall rating: 4/5 - Reviewer: Jordan C. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Document360 has been positive. The support has always been quick and top-notch. Though there may be issues occasionally, document 360 is always attentive to them and resolves them quickly. I enjoy using the editor and interface. The system is very intuitive for our readers and is one of our top priorities as an organization. Each of these things has created a positive experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the visual appeal of Document 360 and its intuitive admin platform. I was a first-time knowledge base manager and was able to hop in and learn the system easily. #### Cons The article editor can cause formatting issues from time to time. This can slow progress on articles or create design issues when it comes to an article's layout. --- ### Highly Recommended for Document Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Document360 integrates well with our existing tools streamlining our workflows and enhancing productivity. The ability to customize the knowledge base to fit our brands and needs is a significant advantage.It offers wide range of features including version control and collaborative editing which enhance our documentation process. #### Cons I don't have any significant complaints it meets our needs well.I strongly recommend it to anyone searching for an excellent document-sharing tool. --- ### Overall very well - Overall rating: 4/5 - Reviewer: Rolies K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used monthly for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good results, timeline took a while to get it all done #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The easy process of creating a manual for our company #### Cons There were times that the website wasn’t responding ## More reviews [Next reviews](https://www.softwareadvice.com/crm/document360-profile/reviews/?page=2) --- Document360 Reviews, Pros and Cons - 2026 Software Advice