--- title: "Document360 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Document360. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Document360 is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/document360-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Knowledge Base Software](https://www.softwareadvice.com/crm/knowledge-base-comparison/) / [Document360](https://www.softwareadvice.com/crm/document360-profile/) / Document360 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/document360-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/document360-profile/alternatives/) # Document360 User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 292 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 202 reviews (69%) - 4 stars: 83 reviews (28%) - 3 stars: 5 reviews (2%) - 2 stars: 1 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - One of the standout features is the clean authoring experience along with the ability to manage categories, workflows, and analytics in a centralized place. - The search functionality also makes it easier for end users to find relevant information quickly, helping improve self-service and reduce dependency on support teams. - By providing a central, searchable repository, it has dramatically reduced the time employees spend searching for information, which boosts internal productivity. ### Most mentioned cons - In some cases, relevant articles do not appear at the top of results unless keywords are very precise, which affects content discoverability. - The main drawback is the licensing model: even if you're only using the platform in one other language than English, you're required to purchase an English license. - I found at times some elements are not that easy to edit, such as when you add a table, it doesn't seem easy to edit and can be a bit clicky. Whilst I like the editor and the blocks to build articles, I don't feel it is as user friendly as it could be, sometimes a bit fiddly. And improvements on updating an article across a number of workspaces. ## Document360 customer reviews Showing reviews 1-25 of 292 (page 1). ### Document 360 knowledge base experience - Overall rating: 5/5 - Reviewer: Atul B. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We can easily manage internal and external documentation here. Also, it has a self-sign facility which helps our end users sign up and easily we can map their domains to specific parts of the documentation (categories). Document 360 has integrated Eddy (AI), and our end users are really happy while using it. Even our support ticket count was reduced. Analytics reports give so much detailed information to analyze our user's interests. Knowledge-based customization helped us to make it the way we want. Even the customer success team offers some ready templates, which is so nice. Document 360 is not just providing solutions but making their (CX) customer experience better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is really easy to integrate and use, you have all the different types of configurations available to use to implement and make the (CX) customer experience better. One important thing Document 360 is always ready to adopt new features their customer need. That is the main reason we migrated our knowledge from confluence to here. It is an easy to use platform with WYSIWYG editors. We use Document 360 daily to update the Xponent knowledge base. Whenever we encounter any issues or require support for changes, we receive it as quickly as possible[]. Special thanks to the customer success team for that. #### Cons I really do not have a list of features that Document 360 really does not support, We have already requested those required features and many of them are included in recent releases. #### Reasons for switching to Document360 We loved the Document 360 platform because it is: Advanced configurations Advanced security to manage users and readers Advanced analytics AI integration Advanced WYSIWYG editor Readers feedback feature Customizable (Knowledge Base can layout, styles can be change the way we want) Always launch new features, accept new feature request Quick customer support --- ### Simplifying Documentation Management with Document360 - Overall rating: 4/5 - Reviewer: Vignesh S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Document360 has been a reliable platform for creating and maintaining a modern, professional knowledge base. It’s especially valuable for teams looking to improve documentation quality, customer self-service, and internal knowledge sharing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We’ve been using Document360 as our knowledge base and documentation platform, and it has significantly improved how we manage and deliver product documentation. The platform is intuitive and easy to use, making it simple for both technical writers and cross-functional teams to contribute content. Organizing articles, versioning, and maintaining structured documentation has become much more efficient. One of the standout features is the clean authoring experience along with the ability to manage categories, workflows, and analytics in a centralized place. The search functionality also makes it easier for end users to find relevant information quickly, helping improve self-service and reduce dependency on support teams. That said, there are still areas for improvement. At times, formatting and customization can feel limiting, especially for more advanced requirements. Some workflows around reviews and content styling could be more seamless. A few users also mention limitations in flexibility and occasional friction with larger documentation setups. #### Cons While Document360 has been useful overall, there are a few areas that could be improved. One challenge is the lack of consolidated analytics across workspaces, as reporting is currently available only at the individual workspace level, which makes it harder to get an overall view of documentation performance. Additionally, MCOP integration for analytics data is not yet available, limiting deeper reporting capabilities. We have also experienced some friction with features such as HTML export, which can be buggy at times and often takes a while to get addressed. Another concern is that several smaller usability or product issues tend to get converted into feature requests, but without a clearly defined GA timeline, making planning difficult. There are also certain limitations around features such as API token usage, daily export size limits, and other usage caps that can introduce additional costs or operational constraints for teams managing documentation at scale. While none of these are deal breakers, improving flexibility, transparency, and turnaround time for enhancements would make the platform much stronger. #### Reasons for choosing Document360 Archbee was new and we did not have the confidence that it could deliver what we need #### Reasons for switching to Document360 Confluence Server EOL'ed and lacked AI features --- ### Has potential, but creating a truly personalized tool is challenging. - Overall rating: 3/5 - Reviewer: Lara H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The sales pitch did not align with the actual product. However, the onboarding team was extremely helpful and available several times a week. The main challenge is that some issues cannot be resolved, especially for a startup with limited resources. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros [sensitive content hidden] , the onboarding specialist, has been doing his utmost to address all challenges. He has been available at all times and responds to my emails very promptly. #### Cons The platform is very limited as a private solution: there’s no ability to customize the sign-up emails, PDF documents display poorly, and there’s no option to create folders. Everything is divided only by categories and articles, which makes navigation cumbersome. Additionally, the homepage design options are extremely limited. The process for design, migration, and changes has been very slow. It took two months, and we are still not satisfied with the results. I have not been able to fully launch it because it does not meet our expectations. #### Reasons for choosing Document360 Price (it was cheaper), the possibility of customization --- ### Structured and Reliable Documentation Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the experience with Document360 has been positive, especially for building and managing a structured knowledge base from scratch. The platform is easy to get started with, and the learning curve is low. It supports clear organization of content through categories and articles, which helps maintain consistency as documentation grows. Creating and updating technical content is straightforward, and features like versioning and backups make it reliable for ongoing maintenance. It works well for standard documentation needs such as product guides, internal knowledge bases, and FAQs. The portal experience is clean and accessible, which improves usability for end users. At the same time, there are some trade-offs. Advanced customization and layout control are limited, and managing large-scale updates or collaboration across multiple contributors can require additional effort. In summary, Document360 is effective for structured documentation and day-to-day content management, with some limitations when it comes to flexibility and scale. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What stands out most about Document360 is how well it supports structured, scalable documentation without adding unnecessary complexity. The category and article hierarchy is intuitive, which makes it easy to organize large volumes of content and maintain a clean knowledge base. The editor strikes a good balance between simplicity and control—you can create well-formatted technical content quickly without needing heavy customization. Versioning and backup features are especially useful. They allow you to track changes, restore previous versions, and work confidently without worrying about losing content. The ability to manage multiple versions of documentation is also helpful when supporting different product releases. The portal experience is another strong point. It delivers a clean, user-friendly interface for end users, with good search functionality that makes content easy to discover. Finally, the ability to embed media, add callouts, and structure content clearly makes it well-suited for technical writing, especially when you need to explain workflows or systems in a readable way. #### Cons One limitation is the editor flexibility. While it is easy to use, it can feel restrictive for advanced formatting or highly customized layouts. Achieving very specific designs or complex structures sometimes requires workarounds. Search accuracy can also be inconsistent. In some cases, relevant articles do not appear at the top of results unless keywords are very precise, which affects content discoverability. Managing large documentation sets can become cumbersome over time. Bulk actions, restructuring categories, or moving multiple articles are not always as efficient as expected. There are also limitations in collaboration. Real-time editing is limited, and handling simultaneous contributions from multiple writers can lead to version conflicts or extra coordination effort. Finally, customization of the knowledge base portal (branding, layout behavior, advanced UI changes) is somewhat constrained unless you rely on higher-tier plans or custom code. #### Reasons for choosing Document360 Ease of use, AI Search, Easy deployment and content creation --- ### Document 360 - Happy Customer - Overall rating: 5/5 - Reviewer: Daniel D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very easy to use and configure and very responsive and quick to load for users worldwide. Support has been very quick and helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Renders uploaded Word documents and images cleanly and clearly with no adjustments required. It is simple to reorganize the site and documents and to perform source control. #### Cons A higher limit on uploaded doc sizes. I would like the search to be more flexible such as searching for non alpha numeric character e.g. @. Would be good if it could search images, #### Reasons for choosing Document360 Simplicity and focused product and low entry cost --- ### Professional Product documentation at last! - Overall rating: 4/5 - Reviewer: Zoe G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Document360 has been very positive. We've had a lot of help with various aspects of our migration and launch, which has been fantastic. We're so happy to have moved away from our previous, very time-consuming documentation tool! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The migration team has been very helpful, patient, and reactive to our needs. We've been walked through each step of the process and we were ready to launch on time. The Document360 tool itself is much better than the tool we had migrated from, and any ideas we've had have been fed back to the Product team. We can see that Product suggestions are actively monitored and considered. #### Cons Sometimes my questions took a while to get a response. I had to chase for confirmation. There could have been more Product training provided. We have struggled to get the help we need from a Cookie compliance perspective. Cookies scanned by OneTrust do not match what Document360 state they provide - this is still being investigated. #### Reasons for choosing Document360 More modern UI, Document360 suited our needs better, they were also more responsive in coming back to us with questions and supports ahead of us choosing them. #### Reasons for switching to Document360 Zendesk Guide was preventing us from scaling. The platform was rarely updated, and the tool is not designed for content creators and editors. --- ### Flexible and versatile platform for knowledge base management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We set out to find a more robust and versatile knowledge base management system that would help us do our work in a smarter and more streamlined manner. The tools provided by Document360, such as bulk management of articles and built-in AI tools, help us scale our operations and get rid of repetitive tasks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The platform is pretty powerful at streamlining content operations without being too complex. We were looking for a platform that would allow content reuse, integrate with multiple SAAS systems, and do that with an easy-to-use user interface. For us, it was also important that you didn't have to be a technical writing wizard to understand content reuse, metadata, and dependencies. The migration process from our existing content was smooth, and the Document360 team supported us along the way and made any changes to the styling that we wanted. The Document360 platform is developing and changing quite fast, and the team is very active in addressing pain points and customer feedback to improve the functionalities. #### Cons The Document360 team has promptly addressed all issues and answered any questions we had. Sometimes, they're a bit slow to respond, but none of my questions have gone unanswered. #### Reasons for choosing Document360 Paligo was too complex for our use case, and ClickHelp for some reason didn't resonate as much. #### Reasons for switching to Document360 Our old setup didn't help us scale and manage our growing content volume in a smart way. We needed a platform with more content features, such as reuse, and Freshdesk being a ticketing platform, not a content platform, didn't have these features. --- ### Document360 - First in Its Class - Overall rating: 5/5 - Reviewer: Julian W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the product does what i sets out to do and does it well. It is easy to creat articles and whenever help is needed the support staff are availabe. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use. In my POC I took less than 30 minutes to create a good looking knowledge base. Also the supoort and ability to add requested features is excellent. I also like that there is both a WYSIWYG and markdown editor to create articles. #### Cons The is very little to dislike. Over the period of 12 months there were a couple of times when I assume the servers were down as access was not available to the knowledge base - but this was rare. #### Reasons for choosing Document360 During the POC it was the easiest to set up a knowledge base site and offered comprehensive functionality. #### Reasons for switching to Document360 We wanted a more moder look and feel for the 21st century. --- ### Excellent Technical Documentation Platform - Overall rating: 5/5 - Reviewer: Rajiv J. - Verified reviewer: Yes - Industry: Government Relations - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent experience setting up and using the platform so far. Interacting with the Document360 team has also been seamless and fruitful. They have been professional and courteous and accommodated all our requests. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive to use, feature-rich, value for money, lot of useful AI features, versioning capability, and clean user interface. #### Cons Nothing as of now. Document360 has met all of our needs so we do not see any cons currently. It's all good. #### Reasons for choosing Document360 Ease of use, versioning, feature-rich, clean user interface, and AI features #### Reasons for switching to Document360 Ease of use, versioning, feature-rich, clean user interface, and AI features --- ### The Best Platform for Knowledge Management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Much better than our previous system - basically an improvement in every way. Our end-users were able to start using it very quickly and efficiently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to learn. Very flexible and lots of really useful features. Regular feature improvements and additions have been wonderful. #### Cons A bit buggy sometimes. Some features that our organization needs are not available. Shared projects are a bit of a hassle to organize and maintain for us. #### Reasons for choosing Document360 It had the features that we were looking for. --- ### Good Online Documentation Platform - Overall rating: 5/5 - Reviewer: Eran K. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've helped deploy Document360 at a number of customers. The experience has been very positive - both from the perspective of setting up, and from the support we have received from the company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The evolving platform means that it keeps up with market trends. Good Support, which makes it easy to implement. Listen to the users - so we get relevant updates. #### Cons There is not much not to like. There is a learning curve, but that would apply to any documentation platform. #### Reasons for choosing Document360 Easier, more required features, better support --- ### Flexible documentation hosting tool - Overall rating: 5/5 - Reviewer: Jordan W. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 10000+ employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have a positive experience with Document360. There are some minor accessibility issues I found in the templates, etc. But overall Document360 is very instrumental in setting up a documentation site for our purpose. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has the flexibility in customization of pages and the branding functions that meet our needs. The page structure on our site can be adjusted swiftly and easily. #### Cons It still involves with some learning curve. A user will need to learn through some online help to get a handle on it. Maybe it is a necessary step to help a user fully grasp the capabilities that Document360 offers for documentation. #### Reasons for switching to Document360 We decided to use a product that is more flexible in customization and more powerful in content delivery. --- ### Promising product - Overall rating: 4/5 - Reviewer: Kevin N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a collaborator, I think overall, it's heading in the right direction but with just some minor caveats mentioned above. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Has all the necessary features for collaboration. The rendered layout for the docs and interaction with pictures seem to be pretty smooth. #### Cons Eddie AI wasn't able to properly answer some basic documentation questions regarding our content. Reviewing, assignment and publish process was not that intuitive. #### Reasons for switching to Document360 Better process flow for collaborators. We used to have many parts in order to deploy docs. --- ### Loving Document 360 - Overall rating: 5/5 - Reviewer: Tory T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered It has been exciting, as it offers so many options that before required a human input for. So, it is more efficient, highly effective, but still allows you to put your own touch and spin on things to allow your work to reflect you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has all of the resources you could want or need. It has features for bilingual processing for artwork, you can use structures within for articles or use free-style. The sky is the limit. #### Cons It does take some adjusting given all of the added features, after using Word for so many years for articles. It also takes repetitive clicking, just to orient yourself to where things are and where to go for what you need. It just requires some adjustment. #### Reasons for switching to Document360 My company was looking for a more all inclusive option. --- ### Doc360 is a Fantastic Documentation Repository for Our Team! - Overall rating: 5/5 - Reviewer: Mark J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered We're pleased with our experience using the the Doc360 system. We have been impressed at their thorough and well thought through feature inclusions. The post-sales account management team has been excellent to work with, and we would recommend the product to others interested in a well rounded documentation management platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having the front-end read-only portal and the back-end editing portal makes navigating for internal and external users extremely simple. Being able to export branded documents is extremely useful. The Doc360 team is constantly developing and adding features to the platform. #### Cons We have encountered issues where the document export encounters problems and we can't use it for a period of time. Additionally, formatting issues have occurred from time to time, but their development team seems to address these problems fairly quickly. It appears as though the system is updated regularly which is a blessing and a curse. A blessing because new features are added regularly, and a curse because features do break from time to time and need to be repaired.Some additional features that appear to be really compelling do cost extra, so be prepared to upgrade your service to take advantage of some of the features that set Doc360 apart as a more unique offering. #### Reasons for choosing Document360 Doc360 appeared to focus more on the features that we were concerned about. The branded file export is a significant one, but also the internal editing and external viewing portal set Doc360 apart as a more dynamic offering that we found to meet our needs more specifically. --- ### Rohit's personal review - Overall rating: 5/5 - Reviewer: Rohit P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's an excellent tool for creating and maintaining a structured knowledge base. It has streamlined our documentation process, improved collaboration across the team, and made it much easier for users to access the right information at the right time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clean and intuitive interface Versioning System helps keep content structured I really like the search functionality Features like comments and review workflows are also very useful The new Editor is really great, I loved using it. #### Cons The customization options for the knowledge base site could be more flexible. The Learning curve on the Editor is not steep --- ### Worth the Price for the Value It Delivers - Overall rating: 5/5 - Reviewer: Surya G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Document360 has been a solid solution for our documentation needs. It was easy to onboard the team with a short learning curve. The text editor is flexible, and creating and managing pages is simple and efficient. The UI is clean, and the search works really well for end users. We’ve had very few issues, and support has been responsive when needed. While it’s not the cheapest tool, the value we get especially in time saved and reduced support tickets makes it well worth the cost. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It just works really well for what we need. Setting up our knowledge base was smooth, and the editor is super easy to use even for non-technical folks on the team. What I appreciate most is that it’s clearly built for documentation, not some generic tool trying to do everything. We’ve tried cheaper options before, but they ended up costing us more time and effort. With Document360, we’re getting real value for price, that’s what matters. #### Cons Not much to complain about. It’s a focused tool some might miss the extras you get in all-in-one platforms, but that simplicity is actually what I like most about it. --- ### Great tool, but room for some improvements. - Overall rating: 4/5 - Reviewer: Adam K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A thorough product for a knowledge base site builder. Has a lot of functionality to develop your sites. Doc 360 has a lot of tools which would cater for pretty much all you need. I feel some areas of Doc360 could be simplified a bit better, but overall a good product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I think the expansive way Doc360 can be managed by the administrator. You are able to customise the Knowledge base to suit your brands look and feel relatively easily. The preview options, and sharing draft articles are very simple and make for easier sharing and feedback from stakeholders. Analytics are very helpful too so you can drill down on searches and analyse any key information you may need to consider to update your articles. Building out articles are relatively straight forward with good options for the type of blocks you want to add within your article. #### Cons I found at times some elements are not that easy to edit, such as when you add a table, it doesn't seem easy to edit and can be a bit clicky. Whilst I like the editor and the blocks to build articles, I don't feel it is as user friendly as it could be, sometimes a bit fiddly. And improvements on updating an article across a number of workspaces. I don't find how you manage users, group assignments that straight forward. --- ### The Best Balance of Simplicity and Functionality - Overall rating: 5/5 - Reviewer: Lexy S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Document360 strikes a great balance between simplicity and powerful functionality, making it one of the best knowledge base tools I’ve used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like the most about Document360 is how intuitive and user-friendly it is for both writers and readers. The clean interface makes it easy to create, organize, and publish content without a steep learning curve. I especially appreciate the structured hierarchy and tagging system, which keeps everything well-organized and easy to find. #### Cons What I don’t like is that the customization options could go a bit deeper. While the platform is very clean and user-friendly, sometimes I wish there were more flexibility in design and layout to match our brand guidelines more closely. --- ### Document360 Feedback from AJ - Overall rating: 4/5 - Reviewer: Alfredo Jr. R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Above Average after the new version although I'd like to say that every time I log in, it shows that I have a Reader Access so I needed to log out and log back in to refresh that. Not sure if it's because of cache/cookies. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I'm a new user so I haven't navigated all the features yet but so far, I'm able to publish what I need to. #### Cons Before the new version, I was having a hard time working on the spacing and tables as it doesn't allow me to enter spaces in between them but I believe this was already fixed with the new version. --- ### decent tool for managing knowledge bases - Overall rating: 4/5 - Reviewer: Luka K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In general, I believe it's a good product, with a bunch of capabilities, powerful AI search functionality, but it's not so easy to use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the ability to customize the layout and set up internal/external knowledge bases. Also, its search with AI functionality works well. #### Cons It's not as simple as expected to change/update the design of the knowledge base. Having a visual/inline editor would be great. --- ### Beware: Not for Startups - Overall rating: 1/5 - Reviewer: Dan P. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Nasty. Not happy at all. The website clearly states for qualifying startups, which we were, no charge for 6 months with a card. Not the case at all. Stay away. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Started off well and then as a startup we were hit with a $11,000 bill. #### Cons Startup program is fake just to get you in the door and adding documents, then they hit you with a very large cost. --- ### Intuitive and supportive - Overall rating: 4/5 - Reviewer: Jordan C. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Document360 has been positive. The support has always been quick and top-notch. Though there may be issues occasionally, document 360 is always attentive to them and resolves them quickly. I enjoy using the editor and interface. The system is very intuitive for our readers and is one of our top priorities as an organization. Each of these things has created a positive experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the visual appeal of Document 360 and its intuitive admin platform. I was a first-time knowledge base manager and was able to hop in and learn the system easily. #### Cons The article editor can cause formatting issues from time to time. This can slow progress on articles or create design issues when it comes to an article's layout. --- ### Solid documentation & KB solution with a very responsive product/support team - Overall rating: 5/5 - Reviewer: Michael C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered We use Document360 to produce documentation and knowledge base articles for our software products. In some cases our software links directly to this documentation, and we regularly direct our customers to this documentation when they have questions about our products or their configuration. Getting up and running with a diverse (technically speaking) team was a breeze. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple & intuitive to use, great out-of-the-box features. Has been easy to implement across our team, and has great collaboration features. Very responsive, proactive customer support & product management. Great visibility into activity by customers who use our documentation/KB articles. #### Cons The legacy WYSIWYG editor would frequently insert rogue HTML styles upon saving that had to be cleaned up manually. It appears that these issues have been resolved with their brand new editor, however. Pricing seems a little more expensive compared to other alternatives we've looked at. #### Reasons for choosing Document360 We previously used to use both of these products, but they weren't in the "switch from another product" list - we chose to not keep using these because we needed a modern, web-based solution with a rich set of features to help us publish documentation and knowledge base content about our software products. --- ### A one-stop shop for a customized knowledge base - Overall rating: 5/5 - Reviewer: Swarna Surya S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered To assist our partner organization, we create and compile a large number of evidence-based tools and materials. They were all saved in Google Docs and stored on Google Drive. We were able to gather together a big amount of information and documents in a very orderly manner thanks to Document 360. We wanted to make it easy for our partner staff to access relevant resources for a topic of interest, and Document360 enabled us in designing an organized and user-friendly resource library. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Home Page Builder feature allows users to design a personalised home page that is quite useful for providing context about the knowledge base. An HTML code view option is available on every page, allowing for quick customization. Any HTML element, including its CSS and javascript capabilities, can be easily placed. The information can be accessed in multiple ways thanks to the Navigation panels, Menus, Related Articles, and Search bar. The 'Import' options make it simple to migrate existing content to this platform. The 'Templates, variables, and snippets' capabilities allow you to reuse content. #### Cons After experiencing the ease of formatting in google documents and google sheets, working with document 360 editor is very hard especially whenever a table or image is inserted. The Analytics part has a lot of useful information, but the date range for looking back in time is limited with the subscription you chose. We can't acquire usage data for a specific reader/end-user in a private knowledge base. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/document360-profile/reviews/?page=2) --- Document360 Reviews, Pros and Cons - 2026 Software Advice