# icon

> Reviews of Document360. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Document360 is a good fit for you!

Source: https://www.softwareadvice.com/crm/document360-profile/reviews

---

1 million+ businesses helped. Get advice

Get Free Advice

[Home](https://www.softwareadvice.com/)

/

[Knowledge Base Software](https://www.softwareadvice.com/crm/knowledge-base-comparison/)

/

[Document360](https://www.softwareadvice.com/crm/document360-profile/)

/

Document360 Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/crm/document360-profile/)

Reviews

[Alternatives](https://www.softwareadvice.com/crm/document360-profile/alternatives/)

# Document360 Reviews

## Reviews Summary

## Overall Rating

4.7

* * *

## Ratings Breakdown

5

(202)

4

(83)

3

(5)

2

(1)

1

(1)

## Secondary Ratings

Ease-of-use

4.7

Customer Support

4.8

Value for money

4.5

Functionality

4.5

* * *

### Pros

"One of the standout features is the clean authoring experience along with the ability to manage categories, workflows, and analytics in a centralized place."

"By providing a central, searchable repository, it has dramatically reduced the time employees spend searching for information, which boosts internal productivity."

"The search functionality also makes it easier for end users to find relevant information quickly, helping improve self-service and reduce dependency on support teams."

### Cons

"In some cases, relevant articles do not appear at the top of results unless keywords are very precise, which affects content discoverability."

"The main drawback is the licensing model: even if you're only using the platform in one other language than English, you're required to purchase an English license."

"So far the only down side I have seen is that the tables do not have a freeze header function to stay while scrolling."

Fast-track your software evaluation

Speak with a Knowledge Base software advisor for a free 15-min consultation

Filters

Filter Reviews

[](#product-catalog)

Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1,000
    
-   1,001-5,000
    
-   5,001-10,000
    
-   10,000+
    

Time Used

-   Free Trial
    
-   Less than 6 months
    
-   Less than 12 months
    
-   Less than 2 years
    
-   More than 2 years
    

User Rating

-   1 star
    
-   2 stars
    
-   3 stars
    
-   4 stars
    
-   5 stars
    

[Clear](#product-catalog)[Show Results](#)

292 results

Sort by

Document360 Reviews, Pros and Cons - 2026 Software Advice