Document360

RATING:

4.7

(200)

About Document360

Document360 is an AI-powered knowledge base software for creating and sharing self-service knowledge bases. It offers a range of tools, including documentation creation, categorization, editing, and branding features such as markdown support, version control with rollback options, preview capabilities, AI-driven search, custom domain mapping, internal commenting, and other functionalities. You can create a knowledge base, wikis, manuals, API docs, software documentation and other types of online documentation for your customers & teams at a scale. Unlike other tools, you can not just create a private or public knowledge base but also create a mixed knowledge base. The solution's built-in editor features markdown keyboard shortcuts and allows users to share code snip...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Document360 Pricing

Free: - $0 Standard: $149/month (billed annually) Professional: $299/month(billed annually) Business: $399/month(billed annually) Enterprise: $599/month(billed annually) Enterprise Plus: Contact Kovai.co for pricing details.

Starting price: 

$149.00 per year

Free trial: 

Available

Free version: 

Available

Editor

Document360 Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Document360

1 - 5 of 200 Reviews

User Profile

Julian

Verified reviewer

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

The best tool we found for creating and managing a KB

We had an old looking KB that was difficult to customize. Setting up the KB in Document360 was fast and maintaining it with new articles is easy. The look is now up-to-date and our users are very positive. The support from the Document360 team and their willingness to listen is also great.

PROS

The choice of editors (markdown and WYSIWYG) and the single-sourcing features using snippets and templates. The Home Page Builder meant we were able to quickly set up a KB with the same look and feel of our website. The support is also first class.

CONS

Once in WYSIWYG editor, moving back to markdown is not possible. The advanced search includes options like contributors that we don't want to advertise.

Reason for choosing Document360

Document360 was the easiest to use with the most features. We tested each product for a few days to see what each could do and Document360 was the easiest and fastest to set up something basic and included a feature set the ticked all our boxes.

Reasons for switching to Document360

The old product could not be customized the way we wanted it and provided a very old look.

User Profile

David Andre

Verified reviewer

Hospitality, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Great Tool Amazing Customer Support

PROS

1. The software is very user-friendly and easy to learn2. Straightforward Setup. It takes little effort to spin up a new KB3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed.4. Amazing support team. They are very responsive both in support calls and issues that require development.5. Great API Support

CONS

1. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments.2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence.3. Interface can be slow at times.4. UI is not bad but could use some quality-of-life improvements.

Reason for choosing Document360

Ultimately, Doc360 allowed me to provide easily accessible knowledge to all of my users, while other tools were limited or required a larger expense to achieve the same goals.

Reasons for switching to Document360

Zendesk does support very well. However, it lacked many vital features essential to doc management (versions, user assignment, workflow management, etc.).

Simon

Internet, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2022

Good Software, Very Good Support

PROS

The availability of the customer support and the help of them was very useful.

CONS

Some Features are missing that we found were essential in some cases. Like Custom Icons or likely more. More No-Code Customisation in the Homepage-Builder could help us also.

Seena

Wholesale, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2023

Easy to use Knowledge base with amazing customer support and features

PROS

My team loves this excellent knowledge base tool which is easy to deploy and use. It has a good HTML and Markdown editor, content table, search, easy to use CSS and customizable JavaScript. Their customer support team is always professional and amazing, quick to respond to any queries.

CONS

I wish Document360 supports bulk exporting documents from word.

Sunil

Information Technology and Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

User Friendly and Great Customer Support!!!

We are very happy with the software and expect all our requirements will be considered in their upcoming releases.

PROS

Things I like about Doc360:1. They have a great support team and try to resolve all queries as soon as possible.2. The software is very user-friendly and can be learned very quickly3. UI Customization can be done using HTML and CSS.4. It Provides a lot of integration options

CONS

Few things that can be improved:1. They do not have any overriding option to access any article. We need to wait for 15 min or request members access the file to release.2. Some limitations in the editor when we compare it with basic MS Word.3. Few additional features come with extra cost

Reason for choosing Document360

We found it very user friendly and no intensive training was needed to learn the product.