Document360
About Document360
Awards and Recognition
Document360 Pricing
Free: - $0 Standard: $149/month (billed annually) Professional: $299/month(billed annually) Business: $399/month(billed annually) Enterprise: $599/month(billed annually) Enterprise Plus: Contact Kovai.co for pricing details.
Starting price:
$149.00 per year
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for Document360
1 - 5 of 200 Reviews
Julian
Verified reviewer
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
The best tool we found for creating and managing a KB
We had an old looking KB that was difficult to customize. Setting up the KB in Document360 was fast and maintaining it with new articles is easy. The look is now up-to-date and our users are very positive. The support from the Document360 team and their willingness to listen is also great.
PROSThe choice of editors (markdown and WYSIWYG) and the single-sourcing features using snippets and templates. The Home Page Builder meant we were able to quickly set up a KB with the same look and feel of our website. The support is also first class.
CONSOnce in WYSIWYG editor, moving back to markdown is not possible. The advanced search includes options like contributors that we don't want to advertise.
Reason for choosing Document360
Document360 was the easiest to use with the most features. We tested each product for a few days to see what each could do and Document360 was the easiest and fastest to set up something basic and included a feature set the ticked all our boxes.
Reasons for switching to Document360
The old product could not be customized the way we wanted it and provided a very old look.
David Andre
Verified reviewer
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Great Tool Amazing Customer Support
1. The software is very user-friendly and easy to learn2. Straightforward Setup. It takes little effort to spin up a new KB3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed.4. Amazing support team. They are very responsive both in support calls and issues that require development.5. Great API Support
CONS1. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments.2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence.3. Interface can be slow at times.4. UI is not bad but could use some quality-of-life improvements.
Reason for choosing Document360
Ultimately, Doc360 allowed me to provide easily accessible knowledge to all of my users, while other tools were limited or required a larger expense to achieve the same goals.
Reasons for switching to Document360
Zendesk does support very well. However, it lacked many vital features essential to doc management (versions, user assignment, workflow management, etc.).
Simon
Internet, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2022
Good Software, Very Good Support
The availability of the customer support and the help of them was very useful.
CONSSome Features are missing that we found were essential in some cases. Like Custom Icons or likely more. More No-Code Customisation in the Homepage-Builder could help us also.
Seena
Wholesale, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2023
Easy to use Knowledge base with amazing customer support and features
My team loves this excellent knowledge base tool which is easy to deploy and use. It has a good HTML and Markdown editor, content table, search, easy to use CSS and customizable JavaScript. Their customer support team is always professional and amazing, quick to respond to any queries.
CONSI wish Document360 supports bulk exporting documents from word.
Sunil
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
User Friendly and Great Customer Support!!!
We are very happy with the software and expect all our requirements will be considered in their upcoming releases.
PROSThings I like about Doc360:1. They have a great support team and try to resolve all queries as soon as possible.2. The software is very user-friendly and can be learned very quickly3. UI Customization can be done using HTML and CSS.4. It Provides a lot of integration options
CONSFew things that can be improved:1. They do not have any overriding option to access any article. We need to wait for 15 min or request members access the file to release.2. Some limitations in the editor when we compare it with basic MS Word.3. Few additional features come with extra cost
Reason for choosing Document360
We found it very user friendly and no intensive training was needed to learn the product.