Great overall, could add a couple of more features

Overall I find it a far preferable option to reduce the tickets that shoulder the customer support. The best tool for creating a product Knowledge base and FAQ pages.

Pros

It gives you a central hub of information. Rather than searching and asking for support issues faced by employees through cluttered information, you encourage to find answer themselves. It can be used as both internal and external knowledge base. Top features for me in this tool is the powerful analytics that tells you what people have and what they are looking for, allowing you to plug the gap. This makes your knowledge base more reliable and usable. You can have user restriction access meaning complete control over who is able to access what. If you want to keep your information private.

Cons

The only issue I see is you can import content from WordPress and no word or CHM. Though these are nice to have options I personally prefer having it.

This solution was exactly what we needed to publish documentation to various reader groups

Overall experience has been very good. As described above, the interaction with the Support and Development teams has been outstanding.

Pros

Document360 is quite straight forward and quickly to grasp on one hand, while feature rich on the other. What I like most though is the deep level of interaction we've had as a customer with the Support and Development teams at Document360. We had specific requirements about publishing to specific user groups, which are now part of the standard product. Document360 has really enabled us to lift customer facing documentation off the ground quickly.

Cons

I find using the Markdown editor somewhat difficult sometimes and it doesn't allow for automated spell check in that mode. Very glad that a WYSIWYG editor has been implemented recently, which allows the browser spell checker to do its job. Adding this WYSIWYG editor is another proof point that Document360 is not only what it is today, but they're continuously enhancing and extending their product.

Useful software

Pros

-It doesn't require CMS integrtion -Customised look and feel

Cons

I haven't used it enough to encounter errors

A great solution for our Knowledgebase

Our previous KB software was old, outdated, and difficult to manage. The Document360 staff were very helpful in transitioning our information to their platform, which is much more attractive and easier for end-users. The Document360 staff have been very accommodating of our requests.

Pros

Document360 is easy to set up and administer. The employees were extremely helpful during the transition and have been very responsive to our requests since. The search function works really well and allows our end users to find what they need easily. The Document360 team has been steadily adding more features and improving their service. The cost relative to value is extremely reasonable.

Cons

Although the Document360 team has responded to most of our feature requests in a timely way, there are some features that have been on the roadmap for a while without any sign of implementation.

Great product

I have good experience with the product so far. Looking forward to get all our content out in the portal.

Pros

I like that it is easy and does not take much effort to create professional looking documentation. The version control makes it easy to maintain multiple versions of a given product. Search is good. Support listens and is willing to extend product to solve future use-cases.

Cons

It can be pricy if you have lots of products and want to have a separate project for each product. It is missing multiple language support for the content of the articles (this is on the roadmap). It does not have fined tuned permission control of the articles and sections. Sometimes it seems a bit slow to load pages.