SysAid

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Ratings & Reviews

Overall Rating

4.19 / 5 (376)

4.49 / 5 (275)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

July 30, 2020

August 5, 2020

Pros/Cons

  • Pros

  • I like the fact it is easy to use, also gives me the chance to move forward or backward in the recordings

  • The ease of use. Great reliabity with little or no down time. Works great for work at home agents.

  • Cons

  • At the time, the non CRM user interface was a little dated but easy to use and reliable.

  • It is kind of hard to get installed, and I have to go into it a weird way every day because it doesn't play nice with my Java, but I'm used to the back way now so it still works well.

  • Pros

  • Superior, Best, easy to use, the better, like no other

  • Out of the box features are excellent and the system is very easy to configure.

  • Cons

  • A little confusion when setting up modules, but the support via Chat, trouble tickets and FAQ makes it bearable for roll-out and 1st time users

  • Final users can´t reasign tickets, the look and fill can barely change it, but it works quite well for what is designed.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots