I would highly recommend Fluentstream for your internet telephone needs.

It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.

Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support.

The sound quality is excellent. Customer service is excellent, starting with chat service that promptly fixes any problems that occur.

FluentStream helps my employees provide better quality of service than they were able to provide with our old PBX system. This has been a total win for our company and for our clients.

Value for the Cost is outstanding - significant savings over past providers.

I really like that it's user friendly and easy to learn. It really helps that it allows us to have many phone lines.

Pricing that makes for a reasonable migration and a quick and easy setup. Excellent support team, always calm and helpful.

Over all it is a GREAT company to work with. I love the support staff they are all friendly and try their darndest to get things fixed.

Customer service is excellent - they are very helpful and get back to you quickly.

We have Cisco SPA508G and they are good phones - but the programming is a little more complex to integrate if you need a custom setup.

In April of 2017 my wife was diagnosed with cancer. We also had to close a second office.

Overall, my experience with FS was fairly negative. I think I joined at a really bad time, I would say the call quality for half our calls was bad.

We now have clear calling capabilities, multiple lines, voicemail boxes, fax capabilities.

The many different features are great, and for how much you are paying it's really impressive. On-boarding was outstanding - rapid response, very helpful.

Also the online faxing feature and text feature are helpful. Their support team is awesome and there for you 24/7 and don't sound annoyed when you call back multiple times.

It is very difficult for callers to leave a message, thus many of the parents do not. It is not easy to change the voicemail message.

When we finally caught the problem with the bill this last month we notified them. We also told them we were changing to another vendor.

It's been world-class amazing from the sales process, to onboarding, to daily use.

The software is fairly straightforward like most VOIP systems.

Good value for money and they're always working on new features. Their dashboard for each of our sites provides useful information and it's very easy to digest the different data points.

The API's are extremely powerful and a great feature.

Ease of use, outstanding UI and UX. Responsiveness of the team (I can't believe how much of my wish list has been implemented).

M still learning the platform, but have been thrilled with the results and customer support I have received.

GoSquared provides historical and real-time website analytics that are easy to understand and filter through. Their support team is super responsive and great to work with.

I like the ease of access and attractive presentation of data. A single click reveals the key information at a glance.

From initial review to implementation has been amazing. Customer support outstanding.

Great for real-time analytics on site visitor activity. The live-chat feature works like a charm too.

This is a programme that is so easy to pick up with such clever capabilities.

GoSquared is a powerful, high-quality analytics suite that is well worth spending the money on.

There are a few issues that we have found, but honestly have failed to report because they are so minor. And we can always get what we need on the desktop version.

Overall, it worked for our company in the early stages of our user numbers, but at some point we outgrew it and had to look to other solutions.

This after you even pay, they will take away features from you until you contact their customer service, which AGAIN DOES NOT REPLY.

Lightweight web crm solution with smart groups and nice interface.

I'm still learning the platform, but have been thrilled with the results and customer support I have received.

They were great in helping us to get set up and want us to succeed using it.

First off, ease of integration with 3rd-party tools such as Zapier is a big plus. Setup is not a big headache.

GoSquared also provide excellent and friendly support and services. GS provide great tools for learning more about customers and a simple interface with great dashboards and plug-ins.

US Dollar

FluentStream is a comprehensive communications solution designed to meet the unique needs of small and mid-sized businesses (SMBs). FluentStream empowers organizations to optimize their communication processes, gain greater flexibility and control of their communication preferences, and improve their customer service. Whether you are a growing startup or an established SMB, FluentStream’s full range of reliable communications services will deliver immediate benefits to your business.

Key Features:


●Cloud Calling: Make and receive calls from anywhere, anytime, with crystal-clear voice quality and seamless integration.
●Intuitive Tools: Effortlessly monitor and transfer calls with the Live Manager's drag-and-drop interface. 
●Analytics: Gain valuable insights with detailed reports on interaction history, response times, and individual stats. Optimize customer interactions and improve team productivity.
●Mobile Connectivity: Stay connected on the go with the FluentStream mobile app for Android and iOS.
●Advanced Sales Features: Supercharge your sales team with Voicemail Drop, Salesforce Integration, and Returned Call Routing.




LongDescription

Support Ticket Management

Real-Time Analytics

Call Duration

Call Tagging

Call Volume

Call Transfer

Surveys & Feedback

Inbound Reporting

Customizable Reports

HIPAA Compliant

SMS Messaging

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Blended Call Center

Call Recording

Call Logging

On-Demand Recording

Call Center Management

Unattended Call Management

Presentation Streaming

VoIP

Call Routing

Multi-Location

Self Service Portal

Text to Speech

Recording

VoIP Connection

Help Desk Management

Outbound Call Center

Performance Metrics

Inbound Call Center

Call Scripting

Phone Key Input

Hotkeys

Multi-Channel Communication

Queue Management

Workflow Management

Predictive Dialer

Caller ID

Computer Telephony Integration

Telemarketing Management

Real-Time Chat

Manual Dialer

Multiple Parties

Outbound Reporting

Alerts/Escalation

Open Database Design

Reporting/Analytics

Who Answered Log

Video Conferencing

Call Transcription

Call Monitoring

Archiving & Retention

Call Tracking Metrics

Live Chat

Campaign Management

Virtual Assistant

By-Extension Reporting

Four pricing tiers to meet the needs of your business. Unlimited calls to the US and Canada with first-class quality and guaranteed reliability. With 99.99% uptime, you always have direct access to our expert online knowledge base and US-based customer support team. Opt to customize your business phone system by adding individual features “A-La-Carte” to whichever plan you select.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

FluentStream

Live Online

Documentation

Videos

Award-winning software for subscription businesses to manage the full lifecycle of their customers. 

The platform offers advanced analytics and multi-channel messaging to better understand, segment and engage with customers. 

It offers intuitive real-time web analytic dashboards to better understand web traffic for customer acquisition.

GoSquared also provides intelligent live chat software to capture more of that traffic to sign-ups. 

Pricing is based on a monthly subscription and support is extended via live chat, email, phone and documentation.



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