GoSquared Software

4.96 / 5 (25)

About GoSquared


GoSquared is a cloud-based live chat solution that enables businesses of all sizes to communicate with customers. The platform combines marketing automation, CRM, live chat and analytics, while helping users capture and manage leads.

Primary features of GoSquared include visitor journey data, traffic sources, real-time website metrics, team sharing, email reports, map views, downtime alerts, language detection and timeline annotations. The solution also provides a real-time analytics API to leverage projects and tools.

Additionally, GoSquared’s services encompass visitor feedback, customer acquisition costs, real-time messaging and live translations. The platform also allows users to add internal notes and set reminders. GoSquared integrates with tools such as Slack, MailChimp, Olark and Zapier. Pricing is based on monthly subscription and support is extended via live chat, email, phone and documentation.



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Supported Operating System(s):

Web browser (OS agnostic)

25 Reviews of GoSquared

Average User Ratings

Overall

4.96 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(24)

4 stars

(1)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 25 reviews

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October 2017

Jenefer from Zapnito

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Great product; great team... and our customers love GoSquared too!

Helps our customers understand how to get the most from the websites they create using our software and therefore makes our product work better and our customers happier.

Pros

That it enables you to do something with your website analytics, not just see what the stats are. Smart Groups for automated reporting and targeted messaging is an especially cool feature. The team are awesome, very friendly and helpful to us and our customers. As a software provider ourselves, we only recommend tech that we think to be great, like GoSquared.

Cons

It could be better geared for enterprise customers. (We provide GoSquared access to all our customers so that they can get the best from the websites they build using our tech.) Sometimes it could be easier to manage all of our customers' accounts simultaneously.

December 2018

Sunil from Future Science Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2018

Product Knowledge is everything! GoSquared delivers this!!!!!!

I have been able to link GoSquared from my website to my email marketing system. It has been able to change our business. I can now send emails to a selected group rather than to mass.

Pros

The software allows SMEs and larger corporations to build relationships with particular groups of individuals. I love how this integrates with Zapier. CSR have terrific product knowledge which makes even a novice find the product easy to navigate. If you want an easy CRM system that builds relationships with your clients; get yourself GoSquared.

Cons

Improve its integrations with wordpress so we can link in more elements of personalisation.

April 2018

Charles from Zapnito

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

GoSquared are our go to platform for realtime people analytics and integration for our clietns.

Instead of us building a real-time analytics platform or having to customise and integrate something into our backend we have been able to use GS for a key feature-set as a value add for our clients with tight integration into Zapnito.

Pros

Simplicity, performance and integration services. GoSquared also provide excellent and friendly support and services. GS provide great tools for learning more about customers and a simple interface with great dashboards and plug-ins. We recommend GS as an add-on to all our accounts.

Cons

More white-label and multi-tenant features for enterprise clients. There are not alot of cons I can think of besides the above.

March 2018

Alejandro from Komet Sales

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Works like a charm!

We got to know a ton of information about our users use of our platform: hourly usage, peak times, geographical info, most active pages, etc. As opposed to Google Analytics you can view a lot of detailed info in real time. If you enable and use the "People Analytics" you can pinpoint the behavior of specific users. Extremely useful!

Pros

GoSquared provides us with real time visitor analytics of our SaaS platform's usage. Setting it up is a breeze and you're able to view the results right away. We mostly use it for analytics but they have other great features that we have not explored yet.

January 2018

Louis from GRH Service Conseil

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

I am using the product to know about visitors on my web site and it does the job perfectly.

I can see the impact of postings on Linked-In on the activity on my web page.

Pros

Simple to use by adding some data in my web site. I am using NotePad++ to insert the data at the right place into the code of each page of the web site. My need being limited this is all I need to do. I get a daily reports about visitors by email. Then I can go to the web site to have more details.

Cons

Nothing to dislike in my case. It cannot be easier to use. Perhaps I could find problems if I was using all the features; but it seems rather well done.

March 2018

David from cavallinitoveronese

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Entirely positive

Pros

I like the ease of access and attractive presentation of data. A single click reveals the key information at a glance. Many websites over-complicate matters, making it hard for users to find what they need. GoSquared keeps things simple, enabling the essential numbers to be obtained in seconds.

Cons

I have no substantive criticisms. If one were nitpicking , one could perhaps see scope for improvement in the design of the time-series graphs.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Finally! Website analytics that make sense!

I actually enjoy monitoring my website analytics thanks to GoSquared!

Pros

GoSquared provides historical and real-time website analytics that are easy to understand and filter through. Their support team is super responsive and great to work with.

Cons

Pricing can get a bit expensive, especially when you start turning on some of their newer features. While their quality of service is better than competitors, their pricing is much higher.

February 2017

Steve from Porism

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Excellent alternative to Intercom

We've been using GoSquared for the past couple of years and the team have created an excellent product. It's incredibly useful for tracking user journeys and locating the exact pain point; aligning analytics with the CRM is essential too, as it help us understand a customer's individual life cycle. Live chat changed the game for us too, allowing us to interact with customers wherever we may be. The moment I was able to convert a visitor into a signup from the comfort of a pub, all while sipping on a pint of beer, I fell in love with GoSquared!

Response from GoSquared of GoSquared

Replied February 2017

Hi Steve, thanks so much for the kind words here! "I was able to convert a visitor into a signup from the comfort of a pub" ¿ could there be higher praise than that?!

October 2016

Tyler from Tiny Anvil, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

The Red Bull for Business

These people understand you. They treat you as if you were they're only customer. They're honest about outages but are constantly pushing the product forward. Love love love GoSquared. Cannot say enough good about them.

Pros

Customer support. Extremely wide range of business solutions without a feeling of bloat.

Cons

Fairly frequent outages/interruptions.

September 2016

Travis from Sightbox, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Reliable. Simple. Can't Live Without It.

We absolutely love GoSquared! Tracking data is easy to understand and instant, which is huge when trying to watch live customer flow patterns. Also, just started using the API's to create our own offline reports and it's fantastic!

Pros

The API's are extremely powerful and a great feature.

Cons

I would like the mobile version to be improved. There are a few issues that we have found, but honestly have failed to report because they are so minor. And we can always get what we need on the desktop version.

Response from GoSquared of GoSquared

Replied September 2016

Thank you so much for the kind words, Travis! Pleasure to have you as a customer.

March 2018

Rocko from Molo

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0