About GoSquared

GoSquared is a cloud-based live chat solution that enables businesses of all sizes to communicate with customers. The platform combines marketing automation, CRM, live chat and analytics, while helping users capture and manage leads. Primary features of GoSquared include visitor journey data, traffic sources, real-time website metrics, team sharing, email reports, map views, downtime alerts, language detection and timeline annotations. The solution also provides a real-time analytics API to leverage projects and tools. Additionally, GoSquared’s services encompass visitor feedback, customer acquisition costs, real-time messaging and live translations. The platform also allows users to add internal notes and set reminders. GoSquared integrates with tools such as...

GoSquared Pricing

GoSquared scales with the size of your customer base, with unlimited seats.

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Available

Close

Image 1 of 3

Dashboard

Headshot of Software Advice Advisor

Find the right CRM Software for you.

What key features are most important to you in CRM Software?

GoSquared User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 27 reviews

User Profile

Jenefer

Zapnito

Verified reviewer

Company size: 11-50 employees

Industry: Internet

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed October 2017

Great product; great team... and our customers love GoSquared too!

Helps our customers understand how to get the most from the websites they create using our software and therefore makes our product work better and our customers happier.

Pros

That it enables you to do something with your website analytics, not just see what the stats are. Smart Groups for automated reporting and targeted messaging is an especially cool feature. The team are awesome, very friendly and helpful to us and our customers. As a software provider ourselves, we only recommend tech that we think to be great, like GoSquared.

Cons

It could be better geared for enterprise customers. (We provide GoSquared access to all our customers so that they can get the best from the websites they build using our tech.) Sometimes it could be easier to manage all of our customers' accounts simultaneously.

User Profile

Charles

Zapnito

Verified reviewer

Industry: Internet

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed April 2018

GoSquared are our go to platform for realtime people analytics and integration for our clietns.

Instead of us building a real-time analytics platform or having to customise and integrate something into our backend we have been able to use GS for a key feature-set as a value add for our clients with tight integration into Zapnito.

Pros

Simplicity, performance and integration services. GoSquared also provide excellent and friendly support and services. GS provide great tools for learning more about customers and a simple interface with great dashboards and plug-ins. We recommend GS as an add-on to all our accounts.

Cons

More white-label and multi-tenant features for enterprise clients. There are not alot of cons I can think of besides the above.

Asger

BFT

Verified reviewer

Company size: 2-10 employees

Industry: Education Management

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

1

Value for money

1

Customer support

1

Functionality

1

Reviewed November 2020

Required to contact customer service to upgrade, but customer service does not exist...

negative

Pros

It doesn't matter what i like, because I can't use the software. After I paid, they require me to contact customer service to use the product. Customer service does not exist.

Cons

The company itself builtin the greatest growth reduction they could, which is a requirement to contact their, non-existing, customer service to upgrade or even use the plan. This after you even pay, they will take away features from you until you contact their customer service, which AGAIN DOES NOT REPLY.

User Profile

Alejandro

Komet Sales

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed March 2018

Works like a charm!

We got to know a ton of information about our users use of our platform: hourly usage, peak times, geographical info, most active pages, etc. As opposed to Google Analytics you can view a lot of detailed info in real time. If you enable and use the "People Analytics" you can pinpoint the behavior of specific users. Extremely useful!

Pros

GoSquared provides us with real time visitor analytics of our SaaS platform's usage. Setting it up is a breeze and you're able to view the results right away. We mostly use it for analytics but they have other great features that we have not explored yet.

Louis

GRH Service Conseil

Verified reviewer

Company size: 1 employee

Industry: Human Resources

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed January 2018

I am using the product to know about visitors on my web site and it does the job perfectly.

I can see the impact of postings on Linked-In on the activity on my web page.

Pros

Simple to use by adding some data in my web site. I am using NotePad++ to insert the data at the right place into the code of each page of the web site. My need being limited this is all I need to do. I get a daily reports about visitors by email. Then I can go to the web site to have more details.

Cons

Nothing to dislike in my case. It cannot be easier to use. Perhaps I could find problems if I was using all the features; but it seems rather well done.

Popular GoSquared Comparisons