Good value for money and they're always working on new features. Their dashboard for each of our sites provides useful information and it's very easy to digest the different data points.

The API's are extremely powerful and a great feature.

Ease of use, outstanding UI and UX. Responsiveness of the team (I can't believe how much of my wish list has been implemented).

M still learning the platform, but have been thrilled with the results and customer support I have received.

GoSquared provides historical and real-time website analytics that are easy to understand and filter through. Their support team is super responsive and great to work with.

I like the ease of access and attractive presentation of data. A single click reveals the key information at a glance.

From initial review to implementation has been amazing. Customer support outstanding.

Great for real-time analytics on site visitor activity. The live-chat feature works like a charm too.

This is a programme that is so easy to pick up with such clever capabilities.

GoSquared is a powerful, high-quality analytics suite that is well worth spending the money on.

There are a few issues that we have found, but honestly have failed to report because they are so minor. And we can always get what we need on the desktop version.

Overall, it worked for our company in the early stages of our user numbers, but at some point we outgrew it and had to look to other solutions.

This after you even pay, they will take away features from you until you contact their customer service, which AGAIN DOES NOT REPLY.

Lightweight web crm solution with smart groups and nice interface.

I'm still learning the platform, but have been thrilled with the results and customer support I have received.

They were great in helping us to get set up and want us to succeed using it.

First off, ease of integration with 3rd-party tools such as Zapier is a big plus. Setup is not a big headache.

GoSquared also provide excellent and friendly support and services. GS provide great tools for learning more about customers and a simple interface with great dashboards and plug-ins.

The automation and ability for it to assign, push workflow to other systems and automatically close is awesome.

Feedback from customers is that they are not that intuitive and therefore we (and them) spend a long time ensuring they understand what is required, and the implications of getting this wrong.

Once installed/upgraded it is super easy to develop, manage and it is very easy to have to tool fit your processes.

Great incident handling tool. Capable of following the ITIL procedures and process.

I really enjoyed Remedy Service Desk because of the Mult Cloud Features, Cloud Provider Release, and Automated Actions.

Reporting is quite difficult, at least in our organization.

System is quite complicated from licencing perspective, user handling, reporting, creating autoassigments, maintaing knowledgebase, problem management handling etc.

What I like most about remedy is that Im able to place tickets Ina orderly fashion and im able to search through old tickets that relate.

Remedy ITSM is great for Service Desk  administration due to it´s great flexibility and customization.

As we don't allow (and the good thing is, it's also not needed) any customization, we're saving a lot of money in Remedy operations and can easy participate from every new release.

Essential and User Friendly Tool used for ticketing purpose.

The system is very easy to use and offerces a self service portal and knowladge managment that are very usefull to my costumers.

In basically all areas, from browser interface to architecture issues. Bus error, requests, database information retrieval.

Slow response, lack of integration with new tools (or may be our org done have that), Not so easy Reporting configuration.

What Remedy has going for it is the ability to scale upwards to the nth degree. It does that well and allows external emails to be sent to other services.

Robust, ITSM compliant, fairly great integration posibilites.

We had a hard time installing the software on window server.

BMC Software ITSM has mobile solutions built in for any html5 device and apps that can be downloaded from the Google or Apple store and connected to any instance.

Need to make the UI more simpler and easy to navigate.

Upgrades and installs are the absolute worst. You cannot just go download the package and run setup.

I love how intuitive it is. The software flows just like you'd expect.

Support tool for acting demands and sla compliance.

Smart Reporting and Birt reporting are basicly the worst reporting system ever. Slow, unresponsive, require enormous resources just to run basic reports.

Remedy features a solid set of ITSM functions.

Software licenses management helps you avoid audit costs.

I suspect they’re making it difficult because they want to sell subscriptions to their SaaS.

This product takes care of all parts of the IT Lifecycle. Great service management module with SLAs and ticket tracking.

You are basicly on your own. When you implement any kind of improvement you often create 3-4 problems that you have to solve.

I have worked on Remedy ITSM and found it  robust and secure which can offer huge benefits to organisation investing in this solution either for their own use internally or when serving other clients.

I've been using it for years, so it's relatively easy to navigate.

X I am impressed, it is easier to use, has better performance and is more intuitive.

It's hard to tune the performance because ITSM architecture is based on a lot of components: network, db, os, midtier.

US Dollar

Award-winning software for subscription businesses to manage the full lifecycle of their customers. 

The platform offers advanced analytics and multi-channel messaging to better understand, segment and engage with customers. 

It offers intuitive real-time web analytic dashboards to better understand web traffic for customer acquisition.

GoSquared also provides intelligent live chat software to capture more of that traffic to sign-ups. 

Pricing is based on a monthly subscription and support is extended via live chat, email, phone and documentation.



LongDescription

Internal Chat Integration

Referral Tracking

Multiple Site Management

Offline Form

Contact Management

Lead Management

Email Marketing

Mobile Access

Proactive Chat

Transcripts/Chat History

Pageview Tracking

User Interaction Tracking

Marketing Automation

Time on Site Tracking

File Sharing

Segmentation

Website Visitor Tracking

Real-time Consumer-facing Chat

Interaction Tracking

Customizable Branding

Goal Setting/Tracking

Reporting/Analytics

Lead Qualification

Third-Party Integrations

Canned Responses

Campaign Management

Web browser (OS agnostic)

GoSquared scales with the size of your customer base.

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

GoSquared

In Person

Live Online

Webinars

Documentation

BMC Helix ITSM is a cloud-based digital service management solution that combines a service desk manager, a change manager, a service delivery manager and an IT director into one suite. It is also available for on-premise deployment.


The solution provides reporting features that enable users to create custom reports and convert them into dashboards. It offers incident and problem management, which can detect recurring incidents. Its self-service application is connected with social media and provides virtual and live chat help for resolving customer queries.


BMC Helix ITSM keeps track of changes in IT configuration and identifies change collision in advance. Through its asset management capabilities, the solution can manage the lifecycle of IT assets from procurement to end-of-life.


BMC Helix ITSM enables users to define a service catalog for both internal and external customers. Its admin panel facilitates management of servers, email integrations, applications and security preferences.


Support is available via phone and email.



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