Follow Up Boss vs Verizon Connect
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
3.4 / 5
Value for Money
4.2 / 5
2.8 / 5
Customer Support
4.4 / 5
2.7 / 5
Functionality
4.3 / 5
3.2 / 5
Last Review Written
August 13, 2024
September 7, 2024
Pros/Cons
Pros
- Follow Up Boss has been great. Sensitive content hidden] has been our account representative and is proactive in meeting with us to tell us what we can be doing better and utilizing at a higher level.
- The whole team and especially [SENSITIVE CONTENT] have been fabulous to work with. Really appreciate their ongoing training and tutorials, and love having a success manager to help us.
- I love how it makes contacting my client list almost effortless. Additionally, the fact that it has the ability to record calls and provide transcripts is helpful in updating notes.
Cons
- I have brought issues to their attention sveeral times and they refuse to fix them.
- That the alerts are not consistent. I will sometimes get communication from a client and it won’t alert me.
- The cost was my dilemma so newbies and those who aren't quite branded in the field yet might find the expense a bit much.
Pros
- Our experience has been good and we feel that this has made a big difference within our organization for driving safer and just being able to keep track of our vehicles when we need to.
- I love the ease of use and the ability to set up reports that relate to my business.
- Their customer service, the products and features and the overall price are great. Honestly after reviewing 3 or 4 competitors this is the best option.
Cons
- It was ultimately not usable because it exposed our company to risks of being unable to meet federal ELD mandates due to its regular failures.
- Very bad constantly harassing us for money on a contract that has been canceled.
- I want OUT, but they say I would have to pay them $4,000 to get out of my contract, even though they have broken the contract by giving horrible customer service.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
