Freshservice

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Ratings & Reviews

Overall Rating

4.54 / 5 (368)

4.07 / 5 (257)

Ease-of-Use

4.5 / 5

3.5 / 5

Value for Money

4.5 / 5

3.5 / 5

Customer Support

4.5 / 5

3.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

May 4, 2020

August 7, 2020

Pros/Cons

  • Pros

  • It's powerful and easy to use It's fast and stable It works well with all major browsers It's updated frequently with new functionality The support is very responsive and effective

  • Simple interface that is clean and easy to navigate. Good pricing.

  • Cons

  • The project management part in Freshservice is okay for small companies, but lacks a few features you need when managing bigger projects.

  • Automation rule are restricted in what they can use (eg you can't use tags on any rules). Project management has clearly been dropped, which is disapointing.

  • Pros

  • Pretty easy in terms of configuration and can handle complex business rules. It is quite a flexible software for business needs.

  • This platform is excellent for email marketing. It does a great job at keeping your email content organized and easy to find.

  • Cons

  • back-end can be complex; expensive for small scale businesses; can be time-consuming to learn to use

  • One thing i do recommend is to really spend time on the setup process if not the product will not be as enjoyable to use as it could be if done right. Other than that the software is superb.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots