The software is extremely unreliable, half of the time you get server errors or the whole platform is down. There is also very little customization built into the platform.

I enjoy HUG quite a lot. I think it leads by example and is easy to use.

The current library features are clunky and slightly difficult to use.

You really have to learn the back end of higher logic to make changes which can be very confusing.

I love how easily configurable this platform is and how extensively I am able to customize our brand through customization.

We chose to integrate directly using  activity sync and I am excited to see how these two products are able to work in tandem to drive behaviors and engagement.

They went above and beyond to understand our needs and help us develop the platform that worked for us. I would highly recommend Higher Logic an their team.

The lack of knowledge base will leave you cobbling together different features to try and create one.

I truly enjoy it and hope that our users expound upon it and that it becomes a huge part of our member value and communication strategy.

Ease of use, team members, sales process and implementation timeframe.

Launching online communities through Higher Logic has been a great decision for our organization. It has allowed our members big and small to engage with their peers.

The addition of the HL community has  been a great service and value to our members. Pros definitely outweigh the cons.

Great product, but could use more guidance and project management during implementation.

Our community has been a success from day one and has been a great addition to the benefits we offer our customers and to our marketing program.

The Higher Logic team were so hands-on and helpful during our training, implementation and execution.

Since it's a hosted platform, you benefit from all of the investments that they make in the platform and the technology.

I love the integrations with our AMS and LMS. Unlimited flexibility with design.

The automation and ability for it to assign, push workflow to other systems and automatically close is awesome.

Feedback from customers is that they are not that intuitive and therefore we (and them) spend a long time ensuring they understand what is required, and the implications of getting this wrong.

Once installed/upgraded it is super easy to develop, manage and it is very easy to have to tool fit your processes.

Great incident handling tool. Capable of following the ITIL procedures and process.

I really enjoyed Remedy Service Desk because of the Mult Cloud Features, Cloud Provider Release, and Automated Actions.

Reporting is quite difficult, at least in our organization.

System is quite complicated from licencing perspective, user handling, reporting, creating autoassigments, maintaing knowledgebase, problem management handling etc.

What I like most about remedy is that Im able to place tickets Ina orderly fashion and im able to search through old tickets that relate.

Remedy ITSM is great for Service Desk  administration due to it´s great flexibility and customization.

As we don't allow (and the good thing is, it's also not needed) any customization, we're saving a lot of money in Remedy operations and can easy participate from every new release.

Essential and User Friendly Tool used for ticketing purpose.

The system is very easy to use and offerces a self service portal and knowladge managment that are very usefull to my costumers.

In basically all areas, from browser interface to architecture issues. Bus error, requests, database information retrieval.

Slow response, lack of integration with new tools (or may be our org done have that), Not so easy Reporting configuration.

What Remedy has going for it is the ability to scale upwards to the nth degree. It does that well and allows external emails to be sent to other services.

Robust, ITSM compliant, fairly great integration posibilites.

We had a hard time installing the software on window server.

BMC Software ITSM has mobile solutions built in for any html5 device and apps that can be downloaded from the Google or Apple store and connected to any instance.

Need to make the UI more simpler and easy to navigate.

Upgrades and installs are the absolute worst. You cannot just go download the package and run setup.

I love how intuitive it is. The software flows just like you'd expect.

Support tool for acting demands and sla compliance.

Smart Reporting and Birt reporting are basicly the worst reporting system ever. Slow, unresponsive, require enormous resources just to run basic reports.

Remedy features a solid set of ITSM functions.

Software licenses management helps you avoid audit costs.

I suspect they’re making it difficult because they want to sell subscriptions to their SaaS.

This product takes care of all parts of the IT Lifecycle. Great service management module with SLAs and ticket tracking.

You are basicly on your own. When you implement any kind of improvement you often create 3-4 problems that you have to solve.

I have worked on Remedy ITSM and found it  robust and secure which can offer huge benefits to organisation investing in this solution either for their own use internally or when serving other clients.

I've been using it for years, so it's relatively easy to navigate.

X I am impressed, it is easier to use, has better performance and is more intuitive.

It's hard to tune the performance because ITSM architecture is based on a lot of components: network, db, os, midtier.

US Dollar

Purpose-built for associations, Higher Logic Thrive is a powerful yet simple member experience solution. Built on nearly 20 years of serving associations, Higher Logic Thrive makes finding, engaging, renewing, and communicating with members a breeze. Plus it’s easy to use and ready to go, right out of the box! 

The Higher Logic Thrive portfolio contains three products:  

Higher Logic Thrive Platform is a holistic member experience solution containing a dynamic community, powerful marketing processes, and member management capability, all fused together. Streamline staff workflows with one single, integrated solution for finding, engaging, renewing, and communicating with members. 

Higher Logic Thrive Community makes deep member engagement a reality. Provide a personalized member experience, grow their investment with you, and strengthen member retention – all while learning from their activity in the member community. 

Higher Logic Thrive Marketing powers one-off emails and fully automated email campaigns with our easy-to-use marketing software built to help you reach your goals. Send personalized, scalable, and targeted communications that reach your audience with the right message at the right time.

LongDescription

Engagement Tracking

Multi-Channel Marketing

Access Controls/Permissions

Activity/News Feed

Communication Management

Group Management

Contact Management

Ideation

Content Management

User Profiles

Data Security

Discussions/Forums

Membership Management

Multi-Channel Communication

Media Library

Social Media Integration

Workflow Management

Moderation

Blogs

Event Management

Community Management

Advertising Management

Event Calendar

Website Management

Reporting/Analytics

Widgets

Feedback Management

Social Promotion

Gamification

Task Management

Document Management

Member Directory

Commenting/Notes

Surveys & Feedback

User Management

Personalization

Document Storage

Activity Tracking

SSL Security

Single Sign On

Calendar Management

Customizable Fields

Data Import/Export

Forum / Discussion Board

Mobile Access

Filtering

Real-Time Notifications

Email Reminders

Email Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Chat/Messaging

Customizable Templates

Customizable Branding

Contact Database

Drag & Drop

Tagging

Third-Party Integrations

Online Forums

@mentions

Knowledge Base Management

AB Testing

Marketing Calendar

Campaign Segmentation

Email Tracking

Landing Pages/Web Forms

Customizable CTAs

Dynamic Content

Drip Campaigns

Multi-Campaign

Template Management

Email Distribution

Email Marketing

Real Time Data

Marketing Automation

Event Triggered Actions

Visual Analytics

Customization

Segmentation

Website Visitor Tracking

Conversion Tracking

Campaign Analytics

Customizable Forms

Campaign Management

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Higher Logic Thrive

In Person

Live Online

Webinars

Documentation

Videos

BMC Helix ITSM is a cloud-based digital service management solution that combines a service desk manager, a change manager, a service delivery manager and an IT director into one suite. It is also available for on-premise deployment.


The solution provides reporting features that enable users to create custom reports and convert them into dashboards. It offers incident and problem management, which can detect recurring incidents. Its self-service application is connected with social media and provides virtual and live chat help for resolving customer queries.


BMC Helix ITSM keeps track of changes in IT configuration and identifies change collision in advance. Through its asset management capabilities, the solution can manage the lifecycle of IT assets from procurement to end-of-life.


BMC Helix ITSM enables users to define a service catalog for both internal and external customers. Its admin panel facilitates management of servers, email integrations, applications and security preferences.


Support is available via phone and email.



Higher Logic Thrive vs BMC Helix ITSM

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