Hard to get a comprehensive understanding. User guide talks alot about the functions but not the set up and connections between functions.

We struggle with the multiple emails and slow process to get questions answered.

LV has a group of forward thinkers and appear to come up with quick and easy solutions for text and e-mail. They are very dependable, do not go down as previous dialing solutions have.

The software is constantly upgraded and new features are added, making it an industry leading solution.

Sometimes, there are errors and technical difficulties.

By providing an easy to use interface and opening up almost all features of the system directly to the user, you truly are in control of your own call center.

Best value, better user interface than any I've seen.

This has provided tremendous benefits in terms of efficiencies as well as visibility to the overall operations of the Call Center.

The product works good but if you are having any problems with it don't expect to get a solution for the help desk.

Their customer service and support staff are top-notch.

Livevox is a user friendly tool and has good transperancy.

Software very intuitive with great reporting and call management systems.

If your not using LiveVox, your wasting your time, money and manpower. No other dialer compares.

The customer service we have received has been some of the worst customer service I've ever experienced in the industry. The actually help desk is terrible.

The connections between the capability is somewhat confusing and non intuitive. The inability to use the base without incorporating to the entire echo system is the most frustrating.

The software is easily scale-able as our organization grows and they were very proactive to assist clients with Work from Home solutions when Covid hit.

Staying compliant in these Litigious times has put us at ease and really reduced stress for all of my crew. I believe they have the ability to be the #1 dialing solution for the collection industry.

Customer service is over seas and very difficult to deal with.

LiveVox is an excellent partner and offers great support and feedback on how best to leverage their software.

LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.

LiveVox (Nasdaq: LVOX) is a powerful, next generation contact center platform that powers more than 14 billion interactions a year. They seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. At the foundation of it all is their embedded CRM - one central hub for all of customer data and interaction history which enables agents to facilitate personalized two-way conversations through a single agent desktop. Customer account information and full interaction history are presented in one view, enabling seamless customer messaging from one channel to another. And, with their pre-integrated practical AI capabilities, it's simple to offer 24/7 automated customer support across channels. LiveVox’s platform allows companies to augment live agents plus generate powerful analytics through their WFO suite enabling a dynamic 360-degree view of everything happening inside your contact center helping to improve both performance and compliance. 

LongDescription

Call Transfer

Personalization

Document Storage

Sales Pipeline Management

IVR/Voice Recognition

Automatic Call Distribution

Calendar/Reminder System

Voice Mail

Auto-Dialer

Blended Call Center

Lead Distribution

Communication Management

Call Recording

Call Logging

Customizable Fields

Call Center Management

Call Disposition

Batch Communications

Progressive Dialer

Template Management

Data Import/Export

Call Routing

Email Distribution

Text to Speech

Contact Management

Outbound Call Center

Content Management

Lead Management

Email Marketing

Mobile Access

List Management

FCC Compliance

Survey/Poll Management

On-Demand Communications

Call Scheduling

Inbound Call Center

Call Scripting

Phone Key Input

Shared Contacts

Multi-Channel Communication

Marketing Automation

Queue Management

Multiple Scripts

Workflow Management

Predictive Dialer

Email Management

Caller ID

Campaign Specific Caller ID

Computer Telephony Integration

Segmentation

Real-Time Chat

Chat/Messaging

Conversion Tracking

Interaction Tracking

Manual Dialer

FTC Compliance

Alerts/Escalation

Power Dialer

Reporting/Analytics

Contact Database

Batch Processing

Feedback Management

Voice Customization

Preview Dialer

Call Monitoring

Third Party Integrations

Call Tracking Metrics

Task Management

Live Chat

Campaign Management

Callback Scheduling

Prospecting Tools

Search/Filter

Compliance Management

Knowledge Base Management

Customer History

Automatic Outbound Dialer

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

LiveVox

In Person

Live Online

Webinars

Documentation

US Dollar

*What is Topline?*
Topline OS is an all-in-one growth operating system that brings together all the tools you need to run and grow your business in an easy to use, modern platform. It's packed with features like a complete CRM to keep track of all your customer interactions, sales and marketing automation to streamline your processes, and dynamic calendars to keep you organized. There's also a mobile app for on-the-go access, e-signature and payment processing, social media management, email marketing, custom marketing analytics, and even hosting courses and community groups. Topline is designed to save you time and money by replacing an endless and confusion stack of different tools with one comprehensive platform.

*Who Uses Topline?*
Topline is for anyone looking to take their business to the next level, with pricing that makes it easy for everyone to get on board. It's perfect for busy professionals, owners and founders in any field who want to stand out, including consulting firms, services businesses and companies with unique target markets and growth strategies. Topline professionals simply want to grow their business and not spend more time implementing tech. With the unique Topline Butler support model, you get a dedicated growth team ready to help not just with implementation but also with marketing and projects. This way, you can focus more on big-picture strategies and client work while Topline Butler handles routine tasks. Topline isn't just a tool; it's your partner in growth, finally offering the resources you need to grow in an affordable way.


Lead Capture

Customizable Reports

Activity Tracking

Data Synchronization

Pipeline Management

Customer Database

Calendar Management

Collaboration Tools

Email Tracking

Email Templates

Opportunity Management

Sales Reports

Role-Based Permissions

Social Media Integration

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Customizable Templates

Calendar Sync

Lead Nurturing

Drag & Drop

Pipeline Reports

Tagging

Third-Party Integrations

Sales Forecasting

Real Time Analytics

Engagement Tracking

AB Testing

Multi-Channel Marketing

Social Marketing

Mass Texting

Customer Segmentation

Drip Campaigns

ROI Tracking

Lead Generation

Real Time Data

Landing Pages/Web Forms

Customization

Automated Scheduling

Customer Journey Mapping

Real Time Reporting

Customizable Branding

Monitoring

Campaign Analytics

Customizable Forms

Forecasting

Internal Chat Integration

Referral Tracking

Territory Management

Quotes/Estimates

Lead Qualification

For Small Businesses

Website Analytics

Campaign Scheduling

Campaign Segmentation

Campaign Planning

Conversion Rate Optimization

Social Media Monitoring

Behavior Analytics

Dynamic Content

Social Promotion

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

Topline

Videos

LiveVox vs Topline

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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