The Magazine Manager vs Web Help Desk

The Magazine Manager has 195 reviews and a rating of 4.66 / 5 vs Web Help Desk which has 109 reviews and a rating of 4.15 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.66 / 5 (195)

4.15 / 5 (109)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

May 31, 2021

March 11, 2021

Pros/Cons

  • Pros

  • I absolutely love the app. It is very easy to use and allows you to get to your client quickly with very few clicks.

  • Easy to use for most, organized well. Updates have been helpful.

  • Cons

  • The interface is clunky and not very intuitive, but once you've learned where to go to get what you want, it works just fine.

  • There are a few areas that would be nice if they were more ability to customize. Otherwise I feel the management of everything is pretty simple and gives a piece of mind.

  • Pros

  • The layout is simple so it can be picked up easily without much in the way of training and it's cheap.

  • Overall the software had a lot of options and was easy to setup.

  • Cons

  • For us it's fine, but a larger company may want some more customization options. There is not much I can think of not to like for our use.

  • Few bugs in the software, not sure if it's the version I'm on, but very little to complain about. Does exactly what you need, and then some.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos