The simplicity of use, ease of integration and the team support from all levels at Quiq to ensure our success.

Easiest implementation ever. Very intuitive, easy to learn with very little training.

Sometimes it's just really confusing since there are so many graphs showing on my window.

Very intuitive and easy to use. Great feature set for the price of the software.

This is a great company with wonderful customer service and people that really care about their clients.

We have been using quiq for 3 years now and had a great partnership. Customers love to the sms and more frequently used.

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

I like that the software seamlessly moves between text and chat depending on the device being used by the consumer.

Easy to use,  Able to receive Photos and Videos,  Easy photo download process, Instant auto response messages back to our customers, Reporting.

Reporting is weaker than we would have hoped for.

Lack of query abilities for current conversations/searching for current conversations that are open and ongoing in the Manager / Reports View.

It makes the app easy to manage, troubleshoot and improve. Easy integration with oracle service cloud.

We have a small team, and no one will want to sit around their computer all weekend waiting for a message to come in.

Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed.

The ease of use and the ability to have multiple agents available for responses has been so beneficial.

Continuous investment to make it easy to deploy. Great employees and ceo.

We were able to open 2 new channels SMS from our mobile app and Chat from our desktop website, we found that a tremendous number of our clients want to speak to us and transact in this way.

We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call.

It's probably the only thing we lost when moving over from Mightytext.

Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat.

The automation and ability for it to assign, push workflow to other systems and automatically close is awesome.

Feedback from customers is that they are not that intuitive and therefore we (and them) spend a long time ensuring they understand what is required, and the implications of getting this wrong.

Once installed/upgraded it is super easy to develop, manage and it is very easy to have to tool fit your processes.

Great incident handling tool. Capable of following the ITIL procedures and process.

I really enjoyed Remedy Service Desk because of the Mult Cloud Features, Cloud Provider Release, and Automated Actions.

Reporting is quite difficult, at least in our organization.

System is quite complicated from licencing perspective, user handling, reporting, creating autoassigments, maintaing knowledgebase, problem management handling etc.

What I like most about remedy is that Im able to place tickets Ina orderly fashion and im able to search through old tickets that relate.

Remedy ITSM is great for Service Desk  administration due to it´s great flexibility and customization.

As we don't allow (and the good thing is, it's also not needed) any customization, we're saving a lot of money in Remedy operations and can easy participate from every new release.

Essential and User Friendly Tool used for ticketing purpose.

The system is very easy to use and offerces a self service portal and knowladge managment that are very usefull to my costumers.

In basically all areas, from browser interface to architecture issues. Bus error, requests, database information retrieval.

Slow response, lack of integration with new tools (or may be our org done have that), Not so easy Reporting configuration.

What Remedy has going for it is the ability to scale upwards to the nth degree. It does that well and allows external emails to be sent to other services.

Robust, ITSM compliant, fairly great integration posibilites.

We had a hard time installing the software on window server.

BMC Software ITSM has mobile solutions built in for any html5 device and apps that can be downloaded from the Google or Apple store and connected to any instance.

Need to make the UI more simpler and easy to navigate.

Upgrades and installs are the absolute worst. You cannot just go download the package and run setup.

I love how intuitive it is. The software flows just like you'd expect.

Support tool for acting demands and sla compliance.

Smart Reporting and Birt reporting are basicly the worst reporting system ever. Slow, unresponsive, require enormous resources just to run basic reports.

Remedy features a solid set of ITSM functions.

Software licenses management helps you avoid audit costs.

I suspect they’re making it difficult because they want to sell subscriptions to their SaaS.

This product takes care of all parts of the IT Lifecycle. Great service management module with SLAs and ticket tracking.

You are basicly on your own. When you implement any kind of improvement you often create 3-4 problems that you have to solve.

I have worked on Remedy ITSM and found it  robust and secure which can offer huge benefits to organisation investing in this solution either for their own use internally or when serving other clients.

I've been using it for years, so it's relatively easy to navigate.

X I am impressed, it is easier to use, has better performance and is more intuitive.

It's hard to tune the performance because ITSM architecture is based on a lot of components: network, db, os, midtier.

US Dollar

Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT professionals to engage and resolve queries of website visitors by routing requests to respective team members.


Agents can utilize the forms management module to capture customers’ preferences and provide resolutions based on requirements. Quiq enables teams to provide pre and post-sales support to customers on a unified dashboard, improving customer retention for businesses. Businesses can improve brand experience by automatically realigning customers with previously interacted agents and allowing them to restart conversations from where they left off.


Quiq comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as Salesforce, Zendesk, Oracle NetSuite and more. Pricing is available on monthly subscriptions and support is extended via phone, email, live chat and other online measures.



LongDescription

Support Ticket Management

Real Time Analytics

Engagement Tracking

AB Testing

Text-to-Win

Shortcodes

Multi-Channel Marketing

Surveys & Feedback

Multi-Channel Management

Mobile Alerts

Lead Capture

Performance Management

Automated Responses

Code-free Development

Mass Texting

For Developers

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Scheduled Messaging

Human Handover

Sentiment Analysis

Natural Language Search

Agent Interface

Blended Call Center

Lead Distribution

Communication Management

Customer Database

Offline Form

Audience Targeting

Customizable Fields

Collaboration Tools

Automated Routing

Natural Language Processing

2-Way Messaging

Call Center Management

Data Import/Export

Mobile Coupons

One-to-One Messaging

Self Service Portal

Contact Management

Customer Experience Management

Outbound Call Center

Configurable Workflow

Screen Sharing

Mobile Access

Proactive Chat

Multi-Channel Data Collection

Real Time Data

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Mobile Keywords

Product Recommendations

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Queue Management

Social Media Integration

Real-Time Notifications

AI/Machine Learning

Workflow Management

Message Personalization

Email Management

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

SMS Marketing

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Website Visitor Tracking

Automated Scheduling

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Real-time Conversations

Real-time Consumer-facing Chat

Inbox Management

Dashboard

Multi-Language

Alerts/Escalation

Real Time Reporting

Customizable Branding

Behavior Tracking

Chatbot

Reporting/Analytics

Polls/Voting

Monitoring

Lead Qualification

Feedback Management

Appointment Management

Pricing is conversation-based, not seat based, starting at $500 per month.

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

201-500

501-1000

1000+

Quiq

Live Online

Webinars

Documentation

Videos

BMC Helix ITSM is a cloud-based digital service management solution that combines a service desk manager, a change manager, a service delivery manager and an IT director into one suite. It is also available for on-premise deployment.


The solution provides reporting features that enable users to create custom reports and convert them into dashboards. It offers incident and problem management, which can detect recurring incidents. Its self-service application is connected with social media and provides virtual and live chat help for resolving customer queries.


BMC Helix ITSM keeps track of changes in IT configuration and identifies change collision in advance. Through its asset management capabilities, the solution can manage the lifecycle of IT assets from procurement to end-of-life.


BMC Helix ITSM enables users to define a service catalog for both internal and external customers. Its admin panel facilitates management of servers, email integrations, applications and security preferences.


Support is available via phone and email.



Quiq vs BMC Helix ITSM

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