Don't like incoming calls at the same time I am dialing out.

It lets you do all sorts of customizations to the way you want the calls to happen. It's not easy to understand initially, but Ricochet offers superb support.

Was difficult at first to train staff, but once you get the rhythm it is smooth.

The software is user friendly. We loved that we were able to access the software from any device.

We no longer use this service. We were using it in a mortgage call center to manage leads and auto dial them as they came into our system.

My customer service rep has been extremely helpful, patient and always available.

Efficient, simple, effective. Great at helping agents bang out calls.

Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.

The automation has been great. We go online and it auto dials, texts and emails.

I don’t like that you can not mass assign leads to people. You can’t mass delete leads.

I love the ability to customize this application.

It has been a very easy transition and the experience has been great.

This savings helps offset the cost of Ricochet.

Great for keeping track of calls and leads sets. Keeps track of which callers are getting the most callas and which are at the bottom.

I like that I can call directly from my laptop using Ricochet. Doing so has enabled me to get rid of my business phone system.

Increased call time by 200% and outbounds dials by 250. Incredibly efficient, easy to learn, and a valuable asset to the company.

Excellent software, makes organization easy. Keeps all my followup sales clear and organized and effectively scheduled, as well as saving all the key details and accessing them very easily.

Excellent customer service. SENSITIVE CONTENT] was very friendly, patient and helpful in answering questions.

Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.

Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster.

Sometimes it is difficult to use while multitasking with other systems in our office.

Solving issue of determining cost per acquisition.

Expensive, algorithim can get thrown off quickly, spam guru is iffy.

Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.

My overall experience with ricochet has been great.

By using this it will help determine this and closing more sales. SENSITIVE CONTENT] was also great on helping out on the live support call.

I like the ease of viewing or participating in a webinar with numerous other people. Service is always good, easy to interact with others, etc.

This is a very good software for meetings and it is secure  and fast comparing to Zoom and Teams. Their customer support are really great too.

It provide all the features of a program that is used for conducting meetings and webinar and the best thing about using cisco is their security. The video & audio quality is good.

The best in its cataogory, screenshare, call quality, the call recording is perfect, whiteboard notes are a big plus.

If the connection is bad, then you will get crackling videos and audios. That is very challenging when you are on the road.

The thing that i hated using this application that it was taking a hell lot of time to connect. A number of time It stopped showing the picture while someone is representing.

It wasn't and they updated for the same or worst. The product is not user-friendly.

A good tool for professional meetings and screenshares, but not the most cost effective.

It is best secure and convenient platform that provide great user interface and easy options to handle meetings.

Sometimes the connection is terrible and it’s hard to hear people and see them. I sometimes have to revert to calling into the meeting on my phone.

The ability to schedule meetings with remote team members is fantastic. Also, the screenshare option is very helpful at times.

Its free if you use it as a guest or if you want to hold a meeting with small number of attenders, video quality is good, and implemintation of the software is easy.

As a new user, I found it to be safe and quite adept. The quality, even on not the best internet speed, is very good.

This software is perfect for when my sales people hold webinars with prospective clients. The flexibility and functionality is great for what we need it for.

Overall, this program is great to have the tech help without someone needing to come out to our location.

I like its screen sharing feature most, easy to use and good quality sharing, easy to give control to others while screen share.

Being a Cisco product, WebEx also has superb Enterprise integrations which are super handy.

It is not working properly on mobile phones. Sometimes, I have problems with my computer (not with software) and I try to use Webex on my mobile phone.

I dislike the fact that there is no way to create headings or topics for conversations. It is easy to loose conversations because of that.

I had a very positive experience with WebEx. As I mentioned above, the greatest benefit to me and my past employer was revenue and the prospects of more of it.

It was a great experience start to finish. Great customer service and ease of implementing into organization.

I often use this software for community engagement presentations to members of my community as a legal advocate. I highly recommend it so an effective tool for virtual presentations.

This tool, designed for businesses, was not ideal to use from the perspective of a student. It has an odd interface and was constantly running in the background on my phone which was very annoying.

I really liked how you can set up and organize meeting quickly and easily. The quality of the software is very good.

The only problem is the consistent reminder. It becomes irritating after a while.

This software is great and is worth the investment. Especially during the pandemic when we can't have meetings with large numbers of people.

It is super easy to use on my PC or mobile device. There are also tons of interactive tools so that your guests can participate and the layout is easy on the eyes and attractive.

The connection quality is always superb, and it is possible to set up seamless integration with devices in physical meeting rooms.

It has interesting functionalities and its very user friendly to use. I like that simplicity and the privacy it has.

In general this software is very good and it has a good integration with other systems.

US Dollar

Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a progressive dialer for users to automate processes such as engaging with prospects via emails or texts, recording calls, optimizing contact rates and more.


Features of Ricochet360 include lead management, call analytics, skills-based calling queues, email messaging drip automation, gamification, scripting and more. The customer relationship management module allows marketers to automatically capture, track and distribute leads among sales representatives based on skills, availability and pooling.


Additionally, it provides a cloud phone system for users to facilitate click-to-call conversions, call transfers, performance tracking, among other processes.Ricochet360 lets businesses run custom and targeted call campaigns per specific lead types, improving sales funnels. Pricing is available on monthly subscriptions and support is extended via phone, email and other online measures.



LongDescription

Cataloging/Categorization

Call Transfer

Multi-Channel Marketing

Social Marketing

Caller Profiles

Internal Chat Integration

Lead Capture

Performance Management

Document Storage

Drip Campaigns

Sales Pipeline Management

Referral Tracking

IVR/Voice Recognition

Automatic Call Distribution

Calendar/Reminder System

Voice Mail

Auto-Dialer

Blended Call Center

Lead Distribution

Pipeline Management

Customer Database

Call Recording

Call Logging

Call Management

Campaign Scheduling

Call Center Management

Call Disposition

Progressive Dialer

Template Management

ROI Tracking

Call List Management

Call Routing

Customer Support

Lead Generation

Self Service Portal

Text to Speech

Contact Management

VoIP Connection

Opportunity Management

Outbound Call Center

Answering Machine Detection

Lead Management

Conversion Rate Optimization

Email Marketing

Mobile Access

List Management

Sales Reports

FCC Compliance

Call Scheduling

Performance Metrics

Inbound Call Center

Routing

Call Scripting

Territory Management

Channel Management

Call Reporting

Marketing Automation

Queue Management

Request Escalation

Social Media Integration

Lead Segmentation

Workflow Management

Predictive Dialer

Email Management

Source Tracking

Caller ID

Campaign Specific Caller ID

Dynamic Content

Field Sales Management

Activity Dashboard

Computer Telephony Integration

Reporting & Statistics

Segmentation

Conversion Tracking

Lead Nurturing

Keyword Tracking

Interaction Tracking

Dashboard

Manual Dialer

FTC Compliance

Alerts/Escalation

Reporting/Analytics

Lead Qualification

Call Monitoring

Call Tracking Metrics

Task Management

Live Chat

Campaign Management

Web-based Deployment

Callback Scheduling

Prospecting Tools

Data Management

Email Response Control

Search/Filter

Compliance Management

For Insurance Industry

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Ricochet360

In Person

Live Online

Webinars

Documentation

Videos

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Seamless collaboration across devices, locations and organizations
•Use any computer, tablet, phone, browser or Cisco devices to connect
•Collaborate with people outside your organization as easily as those inside
•Minimize app switching with bi-direction integrations with other popular business apps

Make collaboration more interactive and engaging
•Reduce disruptions with background noise removal and voice enhancement
•Enable audiences to share their reactions with animated emojis and gesture recognition
•Improve audience engagement with next-gen dynamic polling and Q&A by Slido
•Customized the stage layout to focus on the content and people that matters most

Make collaboration more inclusive
•Remove language barriers with real-time language translation into 100+ languages
•Ensure everyone’s voice can be heard with anonymous polling/Q&A by Slido
•Encourage everyone to participate with breakout rooms that enable smaller group discussions

Let Webex help you work smarter
•Make meetings more productive with automatic transcriptions, notes and highlights
•Utilize spaces to schedule team meetings and have recordings and transcripts automatically stored in the spaces for easy access
•Monitor and manage your work-life balance and professional relationships with personal insights 


File Management

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Engagement Tracking

Whiteboard

Split/Multi-Screen

Audience Analytics

Online Voice Transmission

Surveys & Feedback

Softphone

User Management

Status Tracking

Meeting Management

Real Time Screen Sharing

Two-Way Audio & Video

Presentation Tools

On-Demand Webcasting

Meeting Notes

Customizable Reports

Access Controls/Permissions

On-Demand Webinars

Activity Tracking

Screen Capture

Session Recording

Activity/News Feed

Basic Plan: $0/mo - HD meetings with up to 100 people, screen sharing, and a personal room.

Meet Plan: $13.50/mo - Premium meeting features
HD meetings with up to 200 people, screen sharing, recordings, breakout rooms, & more.

Meet + Call Plan: $25/mo - HD meetings with up to 200 people, screen sharing, recordings, breakout rooms, & more. A cloud-based phone number for each license, phone menus, extensions, & more.

Contact Webex at https://www.webex.com/contact-sales.html for more information on pricing, and for custom enterprise plans.

Ricochet360 vs Webex

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons